Despite seeing the low rating and concerning comments left by prior customers, I took a chance as I needed a last minute vehicle to get me from Aberdeen to Portland. I am so glad I took that chance! As others appear to have experienced, this location did not have the vehicle type that I reserved at the time of pickup. Regardless, the agent working the office quickly secured another vehicle that was certainly an "upgrade" to the budget type I was looking for and quickly had me on my way. To be clear: The agent working at the rental center in Aberdeen, WA was prompt, professional, helpful, and polite. Excellent work! read more

Absolutely terrible!! Booked car 3 weeks in advance. Got a call from the manager the day before confirming time and pickup for next day. Arrived at appointed time. Was told the car I was supposed to be renting was not available but they were cleaning up another one and it would just be a few minutes. Waited. Waited. Waited. Manager kept apologizing. Waited. Waited. 45 minutes and still nothing. Told them to cancel. Will NEVER go to Hertz in Aberdeen again!! read more

This is the WORST business ever! I rented a car from there online and was supposed to pick it up the following morning at 10am and return it 3?days later. They took my credit card payment and the following morning I took a cab to pick up my car. I arrived and was told they did NOT have any cars available to rent!! This is the 3rd time I've attempted to rent a car there and they did NOT have any vehicles those times either!! I told their employee how upset I was about this and he agreed and thud me he actually only has ONE RENTAL VEHICLE!!! I suggested they don't advertise rental cars since there aren't any and furthermore their website needs to tell the potential customer they do not have any rental vehicles instead of charging your credit card and leading you to believe there's a car waiting on your arrival!!! EXTREMELY UNPROFESSIONAL and lame all the way around!! I'd rate them a ZERO if possible so don't waste your time with BOGUS BUSINESS!!!! read more

Hertz, Dollar, and Thrifty all using the same address according to Yelp? Well, the sign on the place I went to said "HERTZ" and nothing else. My rental was from HERTZ. I made the rental online. Didn't have to jump through any hoops or be a "member" to rent. When I arrived, I was given a choice of two cars, Toyota or a Dodge. The Dodge had just come in from a previous rental and it hadn't been "cleaned" yet, but I took it anyway. I was told I could take the Toyota if I wanted a "clean" car. Well, the previous renter only had a minor amount of dust and stuff, so I said ok. Pretty much "ten minutes" and I was "outa there." If you book online and have AAA discounts, the promotion code didn't work online. So I didn't think I could use AAA. But the nice gentleman happened to ask anyway, "Did I belong to any group that had discounts?" I mentioned AAA and voila, I was given the discount! I asked if this office was a "franchise" or "corporate." I was told it was a "franchise." Why is this question important? Well, I have learned from experience that "franchise" offices don't tend to sell your name to junk mail lists, whereas, "corporate owned" stores DO sell your name to junk mail lists. This is important to me. The only bad thing about renting from here is that the rates, initially, may seem ok, but this franchise has to charge ridiculous "fees" such as "facility resource fee" and other "what the heck for" fees along this line. It ends up making the rental almost double what you think it should be. And that's if you don't order any "extras" like insurance waiver or Sirius Radio! But I think this is the only game in town for rental cars, so what can you say. I rode public transportation to get up here and get the car. read more

Hertz accepted a reservation for this location and they're actually closed with no option to pick up the car? Pretty awful

I had a reservation at two different locations the downtown seattle location did not have a car for me I booked another reservation for the Aberdeen location both were confirmed online neither had a car for me. I booked it and it was confirmed another gentleman received a car which was booked under my name my email information and I received a receipt of his rental agreement in his personal information . Hertz rental car is the most unprofessional on organized rental car agency. I was sent away because they did not have a car for me but the same day they rented out a car to another gentleman under my rental agreement , there is major legal ramifications with releasing information in booking cars under different names . After calling corporate they said oops there's nothing we can do but now I have a gentleman's name address credit card information . I want to make this known that this company needs to be put under different management because this is very unprofessional. read more

Really unprofessional, I was over charged and placed a dispute., it should have been simple, and could have been handled locally but it was the principal.. so Corporate credited me back, and locally the office debited me once again., new in town and that was my WELCOME TO ABERDEEN...!!!?? -- read more