My family rented a car from this Enterprise location. The car was fine and the customer service was…read moregood.. Everything seemed to go good at first... However after we dropped the car off, because of covid, the workers refused to go and inspect the car with us to sigh off. They said they're going touch-less and therefore they will inspect the car 10 minutes after we leave, after they disinfect it.. Fine! The next morning we get a call saying there was a dent in the car and that the car will go into shop.. when we pulled up the store to figure out the incident, we saw ANOTHER FAMILY getting in that same car we rented and getting ready to leave.. We talked to the representative and he was polite about it.. before the family drove off he was able to point out the dent as they were pulling away but nether me or my dad could see what he was referring to.. So he invited us inside the store and showed us a picture of the dent that he was referring to... my dad then pointed out to me that the picture had two dates by it - the day we picked up the car and the day we dropped it off. Also the picture looked bright and sunny. And we dropped off the car in the afternoon and it was gloomy.. the guy we spoke to said he took a picture 10 minutes after we dropped it off.. We left the car parked outside in an open and shared parking lot.. I told the guy that I don't see convincing evidence saying we put those dents there. Or that they even exist and thus I said we would not be accepting responsibility for said dents. The representative was polite and said he understands and that he will contact his risk manager that overlooks cases like that and explain the situation to him and make sure that we do not get charged. So the issue got resolved. However we are concerned that maybe they will try to get money from the family that rented the car after us? I understand that covid is causing a lot of problems for everyone. But I am writing this review to warn people to be cautious and double check their vehicles for any hidden and hard to notice dents before they rent a car from this company. This whole situation seems sketchy to us. But they were polite about it and hopefully they won't charge us for this mysterious dent that we never even seen other than in a picture that could very easily be photoshopped. Or manipulated.. those "dents" could be shadows.. I don't know. Rant over. Make what you want of this story.. They're fine. Just be cautious.

Trevor & Jay were amazing to work with! My daughter & I needed a rental after a car accident &…read morethey were so considerate & caring from the time we picked up the rental until the day we dropped it off. I can't thank them enough.

Unfortunately I can't even stomach leaving you one star I booked a car rental on October 10th, on…read moreOctober 15th I receive an email and a text message at 8:00 a.m. for early check-in, I didn't think that was necessary so I didn't bother, four short hours later I received a phone call, from a gal who was wonderful definitely not her fault, stating that they wouldn't have a car available, and with the up and coming MEA break you can't rent a car any place else, needless to say I couldn't be less impressed with Enterprise, this is our first time using Enterprise normally we go through somebody else unfortunately we'll stick to what we know, maybe you need to go down to the car dealership and buy some more cars, or don't let clients book rentals and then leave them hanging.. the representative on the phone that I spoke with that works at your store deserves an award for having to be put in the position to call a potential client and tell them that they can't no longer rent a car because you don't have any...

We were able to find our car rental through Kayak online and it came up with Budget in Coon Rapids…read moreas the best deal. It was an awesome deal unlimited mileage mid size for six days at only $200. We were very pleased with the car. The service at this location was very good with friendly check in and check out service.

This rental spot was awesome! Julia was super sweet and helpful! I called a few times for random…read morequestions, concerns, or modifications and she was nice every. single. time. Deal with this human! The price was also affordable and the car was mostly clean - there were some pamphlets from previous renters in the center column which was a bit weird but not abnormal for rentals. Overall it worked great and everything went well!!

I rent from the Coon Rapids MN location through AAA a few times a year. Always nice little compact…read morecars with great gas mileage. This last time, the desk clerk Hunter was especially helpful and friendly. Even moved luggage from my car to the rental. Keep up the great work.

I bought a Groupon and when I called to redeem I was immediately told there was a $30-40 up charge…read morebased on my vehicle (midsize suv). Then when I arrived I was told there'd be another up charge for pet hair. In total I paid almost 200 so the Groupon is misleading IMO and all they did was vacuum the car and put tire shine on the wheels. As for quality of the service? There's still dirt all over my doors, they don't dress or shine the dash/doors, they didn't even clean the interior of my tailgate, and the ketchup on seatbelt? Still there.

I got a deal on Groupon for interior, exterior detailing and headlight restoration and would…read moredefinitively come back. All those services cost $146 total, usually just one service comes out to that total. The start were so kind and easy to work with. Thank you!

CUSTOMER service! atleast wash and make sure care smells good …read more.. havent had any issue with enterprise its still my go to car rental place.. idk if this is just a minnesota peeps thing but ya'll need to go above and beyond for this kind of stuff

Wow! Incredibly military-friendly, kind, and helpful…read more If you're looking. For good service and efficiency you should go with these guys. Pretty great overall experience.

This place has been fantastic for me, The assistant manager went out of her way to make my rental…read moregreat, All of the staff was also great - very easy to rent a car! But much more than a common rental, she went out of her way to get me the car I needed...I appreciate everything that folks have done at this coon rapids office!!! Jeff

This place absolutely sucks! I called ahead of time to make a reservation to rent a car, and they…read moresaid I couldn't use my debit card without bonus information provided, the bitchy cunt we talked to at the front desk was no help at all and harassed us when we confronted the situation. This place and all their employees need to burn in hell. fuck them!