I rented an intermediate car for a couple days from this location. It was a great experience…read more Desire and the rest of the staff were very friendly and helpful. Check-in and pick-up was very smooth. It's always great when they Sentras and Corollas available to rent. The return was good. However, on the return, I wish the signs to indicate which lane to turn into for the return would start sooner. I almost missed the turn off for the return once I got into the return garage. Also, I wish they would put side trash cans in the return lanes like they do in TPA. I would absolutely rent from this location again if I came back to MN.

Very frustrating experience at the Enterprise rental counter. After already dealing with…read moresignificant flight delays, the last thing we expected was another long wait just to pick up a car we had already reserved. There was a substantial line of customers waiting, yet only one person appeared to be handling check-ins. For a major airport rental location, especially during a busy travel period, this level of staffing is unacceptable and feels very unprofessional. Travelers arriving after delayed flights are already exhausted and trying to get to their destinations; having to stand in another lengthy line because the counter is inadequately staffed only makes the situation worse. Enterprise should anticipate passenger volume and staff the counter appropriately. A reservation should make the rental process easier--not become another major delay after a difficult travel day. Very disappointing experience.

Here's the bottom line: Very, very pushy. Passive aggressive customer service. Simply put: "Chill…read moreout!" Some customers know what they want already. They're busy. They want quick and effective service. They want to get in and get out. Here, this seems to be a difficult concept to grasp. I've been driving and renting cars for a decade. I don't need a paradoxical explanation of what insurance is. I don't need to pay an extra $40/day. I don't need you to tell me, "I'm very concerned about you." That's just not a good start. I'm the type of guy that goes with the basic service. I don't want cruise control for an extra $14/day. It's boring. But then again, I don't need to explain this. And I really don't need to explain it twice. This place has an air of resentment. Not professionalism. Just get me outa here.

I needed a car for roughly 24 hours. I had put in the rental request through Alamo. I arrived…read morearound 645 on a Friday night and the person was running three rental counters. He was absolutely fantastic and personable. He even provided me with a cell in case I was running behind Saturday on my return. I waited about 15 minutes that night through the line. I was supposed to have a Chevy Malibu and was upgraded (complimentary) to a Mazda CX-50. Car had 23,000 miles and was in decent shape. I put almost 500 miles on that car over the 23 hours. No issues with the car. Car return was a breeze. Fast/efficient. I wish all car rental experiences were like this.

Renting a car was pretty painless via the rental car center over in terminal 1. Even though due to…read moreflight delays and cancellations, I had shown up almost a day late for my car reservation, they were able to honor my reservation. After the necessary paperwork was done at the counter, I headed up the escalator to get my car. Once in the garage, there was one line for Enterprise and another for Alamo. Unfortunately, there was only one employee there helping people get their vehicles. At first, he was only helping those in the Enterprise line until we went over and asked. I was able to get a new Hyundai Sonata hybrid. It ran perfectly fine for my trip up to Duluth. As for returning the vehicle, we were given an address to use for navigation to get to the proper return ramp for terminal 1.

On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was…read morereasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again.

Renting a car from this particular establishment was quick and easy because we are able to do it…read moreonline on the app. However, when coming to pick up the car the day of a reservation, expect a little bit of a wait. When we arrive to the counter, there was not a lot of people in front of us, but unfortunately, there was only one assistant. That one assistant took a very long time assisting the customer he was with so we waited in line for about 30 minutes before being helped.. another agent, I'm assuming was on their lunch break, finally then arrived and took us. He went over some quick information and then while doing so we did ask if we could upgrade our vehicle, we had originally rented a Nissan rogue, but we did ask if they had any other cars, more high-end. We did have to pay a difference, but we were able to get the last Mercedes that was available. The process was very quick there after, we went down some escalators and then back up to finally reached the second floor of the parking garage. You're given a parking number and you look for that number on the floor, and the keys for the car or already inside.. you simply just load up your vehicle and be on your way. While you leave the garage, you do pass through a security gate, which takes photos of the vehicle front back sides, and top. Keep in mind that when you return the vehicle, the same process is done, and if the cameras pick up any accidents that may have occurred or any dents, they do talk to you about it.. the many times we have been renting vehicles from these companies we have never had any issues. They're great and we recommend them.

One person working with 25 - 30 people waiting in line to rent cars. No "Blue Chip" line as…read morepromised. Why advertise an "upgrade" if it means nothing? No more Thrifty for me, thanks.

1 star on the wait time. It was ridiculous. We waited a very long time. So unless you have an extra…read morehour or 2 to spend at the airport after getting your luggage. I'd skip using ACE. So above was my initial review. But our vehicle was upgraded & it was great. The staff seems overworked & understaffed. So car was a 5 star. So it balanced out.

This business is completely unprofessional. They tried to scam us out of an extra $100 after they…read moredidn't have the car we ordered. The staff was very rude and kept making smart remarks to my dad who was just trying to get the car he paid for. They tried to give us a car that was nothing like we ordered and tried charging us $100 more than the car was worth. They made us wait over an hour when we were the last people of the night. The whole staff was moving in slow motion without a care in the world. Horrible experience they should be out of business.

- Hertz at Minneapolis-Saint Paul International Airport…read more Overall, I had a decent experience renting from Hertz at MSP. I reserved a Toyota Camry Hybrid but was assigned a Hyundai Elantra Hybrid instead. I understand that rental companies generally guarantee a vehicle class rather than a specific model, but the Elantra was noticeably smaller and sat much lower to the ground than a Camry. At 6'6" with knee problems, getting in and out of the car was uncomfortable. Interestingly, even my shorter friends, who are around 5'8" to 5'9", commented on how low the vehicle was and said getting out of it made them sore as well. So while the car itself operated fine, it was not the most comfortable option for our group. As a President's Circle and Gold member, the pickup process was otherwise convenient. My name was displayed on the board, and I was able to walk directly to the vehicle without stopping at the counter. The signage in the garage was a little confusing. The overhead signs appeared to stop at one range of space numbers, while a separate floor sign pointed toward the higher-numbered spaces. I missed that sign initially and had to ask an employee for directions. The employee was helpful and told me to continue farther down the lane, where I eventually found the car. Before leaving, I took detailed photos of the exterior and close-up pictures of any existing damage. This was the first Hertz location I had visited where vehicles passed through the newer automated light-scanning system upon return, so I was especially glad I documented the condition beforehand. I returned the vehicle at approximately 5:00 a.m. Several cars had accumulated in the return area overnight, and no attendant was present to inspect or check in the vehicle at that time. About five hours later, I received an email confirming the return, and there were no unexpected charges. Overall, the rental process was reasonably smooth. The replacement vehicle and garage signage were not ideal, and I have had slightly better Hertz experiences at other airports, but nothing about this rental would prevent me from using Hertz again.

I had a major problem at your location on Wednesday around 4:30 p.m. when I went to pick up my…read moretruck rental. As a Gold Member, I went directly to the Gold desk, picked up my assigned truck, and drove to the exit booth. The employee at the exit had difficulty checking me out because, as he explained, the truck had not been properly entered back into your system or there was some other issue with the reservation. He asked another employee at the booth for help, but instead of resolving the problem professionally, she responded with an attitude. I told them they needed to fix the issue because I was not going back to exchange trucks or start the process over when the problem was clearly on Hertz's end. The employee then called a manager, who apparently made some changes over the phone. After several minutes, the exit booth employee was finally able to check me out, and I was allowed to leave. The entire situation was very embarrassing. Cars were piling up behind me while everyone waited, and I wasn't even the only customer experiencing this issue. There was a vehicle ahead of me that appeared to be going through something similar. Unfortunately, this is not an isolated experience. I have encountered similar problems at other airport Hertz locations as well. The level of customer service has declined significantly, and it seems that employee training is lacking. Customers should not have to deal with delays, confusion, and unprofessional attitudes because of internal system or operational issues. As a Gold Member, I expect a much smoother rental experience. I hope Hertz will address these recurring problems, improve employee training, and ensure vehicles are properly processed before customers arrive.

If I could give this business a negative rating I would. Budget as a whole company is running a…read morescam and is fully of scam artists. I reserved a van 3 weeks prior to moving furniture from Minnesota to Florida thinking it would be more comfortable and easier to drive than a box truck. Plenty of time to make sure what was reserved was available or provide me with other options prior to picking up the vehicle. The van was approximately $500 more expensive. An expense I was willing to take on to have a more comfortable drive. When I picked up the vehicle they were out of vans but stated the box truck was bigger and drove similar to the van. I questioned the difference in the cost and was told I would have to call headquarters as there was nothing they could do about the difference. I had pictures from the website showing the difference in both prices. There was very little instruction on how to use the van. I didn't even think about not being able to see from the rear view mirror. No cruise control, very little head room and little to no ability to change the seat settings. I immediately contacted customer service and they said I needed to send an email. I did. The response was we can't do anything until you turn in the vehicle. Once I dropped off the vehicle in Florida, I was told there was nothing they could do and that the place I picked up the vehicle should have helped me. I responded to the email again and expressed my concerns and was given the runaround again. No one was accountable for helping their customers they were only worried about padding their pocketbooks. Beware of this scam company!

I regret for the decision of renting Budget truck rather than Uhaul. I just needed a truck to get…read moremy mattress from the same city so thought of go for the cheapest one. When compared with Uhaul, I found this one is little cheaper. The lady at the counter (Amanda, I believe) was nice. She did the paper works quickly and handed over the keys. Before I started my trip, I checked the odometer and the mileage was 69450. When I cross checked it with the paper, the 'mileage-out' was written as 69486. That means 36miles more than in the odometer. I was in hurry and thought would tell it when I return the vehicle. I was supposed to return the vehicle next day 10:00 AM and for safer side I returned it at 9:25AM. Amanda took care of the mileage error and I happily left the office. I was expecting a charge of $27-$29 on my credit card since I wasn't sure about the tax. Two days later, I found that my card has been charged as $54!!! That means twice the original amount. I called the customer care and I got connected to an agent 'Cristina'. She checked and told me that its a fee for late return. According to her, I was 1hr late and returned the vehicle at 11:15am only instead of 10:00am. When I told that I'm sure about the timings and all, she contacted Amanda and said what she can do it will refund $18. I asked her its around $24, not $18 and about the rest of the money? She said that its not possible and she raised her voice. She was not listening to me at all. She said she doesn't want to argue and I replied I'm just asking for the explanation of the extra charges. So I told her to connect to me her supervisior. She said "Okay" in a rude voice and put me on hold for a long time. Then no one picked the call and it got dropped. I called them again and this time I got "Matt". He was good and got connected me to the supervisor right away. I explained my situation and she said I will be charged only $30 and rest of the money, $24 will be refunded. I could have avoided this whole mess if I went ahead with U-HAUL. Tried to save some dollars and got an headache which I priced me way over than what I saved. And "Cristina", the worst agent I ever spoke. Doesn't have the qualities to properly communicate with a customer. I wonder, who hired her for this job.