Very good customer service ask for Bruce... Been renting with them for a while no issues…read morewhatsoever.. Great experience, way better than enterprise i tell you that i value you there customer service

I never give 1 star reviews....so this was pretty bad. To be fair, I would call this a 1.25 because…read moreI did get a larger, more upscale SUV than I wanted and it did make it all the way to Nashville. That's about it. The BIG problem was the car had 1/4 tank of gas. I was in a hurry, so when they signed off on that....that I only needed to return it with a 1/4 tank.....I was like fine...whatever. I returned it with more...about 1/3rd of a tank. AND WAS CHARGED AN EXTRA $200.00!!!! When I got home, I called them and spent well over an hour total on 3 calls. The Super who finally listened gave me back $128 of it. But my oh my that was just the beginning. I ordered a 'Rav 4 or similar'. I got a full size gas guzzler (VW Atlas) that was way to big for City driving. Since I was in a hurry, I did not notice that it was 20% covered in heavy bird droppings. Since I had a cold I did not notice that it smelled like Dope. (4 different family members noticed the smell). There were a few other nitpicks with the VW Atlas itself. (Don't buy one). But you get the picture. Epic fail by the location. Bad Customer Support to fix the main problem. Avoid Budget if you can. Avoid 1477 Main in Buffalo at all cost.

Jessica Cosgrove made our reservation fast & easy. She also…read moregave us good advice on the toll pass & saved us money. I've rented cars from other car rental agencies but enterprise is a cut above the competition. Employees like Jessica make a difference!

I rented the 2021 Corvette C8 from Redline. Their service, the quality of the vehicle, the…read moreinformation that they gave me and the follow up was superb. Matt was great to talk to and very informative. Thanks guys ! I would definitely rent from these guys again.

We just used Redline for a trip to Buffalo for a wedding my wife was in. We rented the white…read moreCorvette and it was great. Everyone at Redline was attentive and responsive with questions. As we were coming out for a wedding we were worried about trunk space. They were awesome and sent me pictures of measurements of the trunk prior to our trip to make sure we packed accordingly. Everything went so smooth. They picked us up at the airport on time, and were waiting for us at the airport when we returned. They don't even overcharge for gas as we didn't have time to fill it up. Just pay the pump price (Can't beat that!!). There was 0 hassle and the car was amazing to be able to drive for a few days. I can't recommend them enough. We had a great time!!

This has became my go to rental place. Much better experience than the one on Transit. It was…read moreeasier to rent a sedan than a SUV, since they don't usually have SUV on site, I had to call to ensure they have one before. This time it was in and out. The entrance is wired, I had to make a left turn in the middle of the road then immediately have to go uphill. I didn't park there, since it is a small lot shared with a collision service, too many banged up cars there.

My insurance company setup this rental up for me. So the process was easy. Upon arriving the…read moreservice was good. This is the Delaware road location which is nice not having to deal with the airport. They had everything ready to go when we arrived. Just had to sign a few papers and out the door we went. My only thing is they do not have a lot of options of cars. I would use them again for personal use if need be.

One of the worst customer service experiences I've ever had…read more The branch manager here should absolutely not be in a position that deals with customers. I asked a simple question about overcharges on my bill, and instead of acting like a professional, he immediately spoke down to me like I was stupid and then started raising his voice. Zero respect, zero customer service skills. When I asked for his name so I could report the situation, he refused and said, "Good luck reporting me, I am the boss." That level of arrogance alone tells you exactly how things are run here. What made it even worse is that I actually saw him having a similar issue with another customer when I first picked up the rental. So this clearly isn't a one-time bad moment -- this is just how he treats people. Then as I was leaving the parking lot, he literally yelled after me that he was going to charge me extra fees and smiled about it like it was funny. Completely unprofessional, aggressive, and honestly pretty disturbing behavior coming from someone representing a business. If management acts like this when customers ask legitimate questions about charges, I would strongly recommend going somewhere else. There are plenty of businesses out there that don't treat people this way.

I made a reservation to rent a car when I visited buffalo to drop my son off for college, that I…read moreneeded to have 2 forms of identification for the rental. I do not have a major credit card, I expressed that over again with the agent. No problem he said with a $300 deposit and 2 forms of identification. I uber there and was now told I have to live in NY for that to apply. Wasted $60 on uber. Customer service was zero. Enterprise please train your employees to listen and know policy.