This is meant to be zero stars. I turned in a car here that I rented with a full tank of gas and…read morehad it inspected. I left the car in perfect condition. 2 hours later the conman manager begged me to come in and sign that I damaged the car which I did not. Budget investigators spoke to me and said I was right. Then my info was given to collections. I harassed by a criminal collection agent. When I call budget I am transferred to an overseas call center for customer care and cannot communicate with anyone in a English. DO NOT RENT FROM BUDGET AND ESPECIALLY THIS LOCATION. ALSO I WANT TO ADD THAT I LOVE NIAGARA FALLS AND CANADA AND THESE CROOKS IN NO WAY REFLECT HOW WONDERFUL CANADA AND NIAGARA FALLS AND ONTARIO ARE.

Enterprise has been nothing but a headache every single time I've dealt with them, and at this…read morepoint, it feels like they don't even try. A couple of months ago, I rented a car while my truck was in the shop. What I got was a complete joke. The car smelled like straight-up weed, no cleaning, no care, just handed off like that's acceptable. It had maybe 20 miles to empty, was missing a rim, and somehow they still had the nerve to charge premium prices for it. Charging top dollar for bottom-tier quality is wild. Then I gave them another chance, big mistake. Rented a car for my daughter, and the tire keeps losing air. Their solution? "Take it to Mavis." Seriously? I'm paying you, not signing up to run errands and fix your rental fleet. That's not just inconvenient, it's lazy customer service. And it gets better, their backup plan was to tell me to call back in a couple of hours to see if anyone had returned a car. So now I'm expected to sit around and hope something becomes available? Unreal. What makes it worse is that there aren't many alternatives in Niagara Falls, so customers are basically stuck dealing with this nonsense. If there were better options, I'd be gone immediately. And unfortunately, the Niagara Falls local store, Dollar General, isn't renting out cars. At this point, it's clear they don't respect their customers' time, money, or basic expectations. Overpriced, poorly maintained vehicles, and zero accountability. I'll be warning everyone I know about this location.

It's been so easy to rent from here. Great location and I've had nothing but a great experience…read morewith staff. One time we rented a car for the wrong day and showed up a day later... he said it was no problem and got us on the road with another car ten minutes later and no weird fee for missing our other one. I'll definitely keep coming back.

Had a confirmed pickup at the airport. Our flight arrived on time. The kiosk was closed. Took a…read morecab to their offsite location and they were closed. Called Hertz customer service, on hold for 20 minutes then told they must have closed early for the day. Our cab driver said this happens all the time. Next day checked at the airport, they were still closed and TSA staff confirmed this happers all the time.

HORRIBLE!!! Landed and there's nobody at the desk and nobody answers any phone - trying to call…read moreany Hertz in the country. Never again - where are they and HOW ARE THEY IN BUSINESS????

The Falls Incline Railway is a fantastic and convenient shortcut for guests staying near the falls…read more It's especially helpful for families with kids, as it helps avoid the long walk. The ticket prices are very affordable, and opting for the day pass was a great choice, allowing unlimited trips back and forth. Overall, a practical and cost-effective way to enjoy the area.

So nice! They are open 9-9 and you can buy one way or two ways. We were fine to walk but wanted to…read moreride for the novelty of it. We did the one way from Table Rock up to Embassy Suites. It's only 3-4 minutes. Quick, smooth ride and saved us about 20 minutes walking. The view at the top was really nice.