Highlights: 1…read more convenient location in North Shore 2. staffed by a friendly gal on my recent visit 3. cozy but clean office at located at the very end of this strip of stores I wanted to swap out an SUV I had rented from HOU airport and get into a full size. On this day (a Thursday), they only had one full size available but, thankfully, it was a Ford Fusion and I'm a fan of those when I'm renting. The car was in pretty good shape and well cleaned. It looked good and smelled clean - I can't express how important that is to me and how infrequently I can say that when I'm renting all across the country. It even came equipped with a detachable toll tag which I really appreciated having the option to use. I didn't need to use it during this rental but I was glad to have that in case I did. Being that this is a very small local office, don't expect a lot full of cars like when you're renting from the airports. I can see how that can be an issue during busier times but I guess I lucked out this time so it's all good. PS: this is a combo Avis/Budget location so they will ask you which brand your reserved with (assuming you did).

Oh my God Never use this place!!…read moreI reserved a vehicle and they don't have my information in their system This is not the first time I've had issues with this location but it is the last time I'll give them my business. On top of that the manager only works on Thur and Fri it's hard to support black business sometimes!! It's my wedding weekend!! No extra help to assist with booking a reservation at the airport for the inconvenience. Now I'm on a fast track and time schedule to get another vehicle ASAP.

You know, honestly, I've been going through a lot because my Scatpack Shaker was hit. This place…read morewas nice enough to give me a good discount and give me a great price on a rental for make sure you ask for the discount. I gotta be a nice car until my big race car is back. Thank you Marshal

Everything went smoothly, from pick up to drop off, in fact it took even less time to drop it off…read morethan it did to pick it up. Spotted chips in the windshield which the employee observed when we picked it up, so when it spread shortly after we picked it up, it was not an issue when we dropped it off. Anyone else would've tried to put the blame on it's patrons but they did not. Would definitely recommend this place! Staff were friendly and loved the fact that they dressed up as barbies for Halloween!

I would not recommend this rental car company to anyone that will be needing a car for an extended…read moreamount of time when you do an extension they place a hold on the card for the amount and then at the end of the rental they will charge you for the full amount which is like paying double for the rental any hold will not be released immediately so basically you will be charged for the rental twice in your account. You will not have any available funds to be able to pay your bills. My $800 rental turned into a $1600 rental. I close this account on January 2 I still have holds pending from December 24 and budget has told me it's not their problem. Call my bank. It's January 9, and I'm still trying to get my money back after they have been paid in full.

We had a great experience with Jada! She was kind, professional, and made our first rent a car…read moreprocess with Budget so easy! Loved it! 5 stars! Thanks again Jada!

I picked my car in Brownsville and drove it to houston, I was supposed to drop it off at the…read moreairport but this location was closer, I called and they helped me at this location, it was a super easy and fast process, the location is in a shopping center easy to find. Customer service was great .

Rude service from desk employee. Was there at a slow time on a Sunday so it's not as if she was…read moreoverwhelmed and I was very polite in asking a few questions about my rental. Gate attendant also was dismissive when asking directions from him. Car I rented smelled terribly of deodorizer/cigarette smoke. Overall a very negative experience.

If I can give zero stars I so would. This place is highly unprofessional and the part "owner" is an…read morearrogant asshole. I had an appointment for 9oclock to pick up a family van for our trip to Florida mind you a thirteen hour drive. It is now 11 two hours behind schedule because the car wasn't cleaned. I kept walking in to check on progress and I kept getting a "fifteen more minutes" response. DO NOT RENT ANYTHING FROM HERE. worst place ever.

Heather was super friendly, made sure we had our discounts appiled and gave us a nice car upgrade…read more Will return!

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.