Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

Everything and body was on point and very professional thanks SHAY. She made sure my van was great…read moreand it was ill be back

had a fantastic experience with both Shar and Erin at the Houston Hobby Airport location…read more Shar was the one who helped me get my rental vehicle, and the process could not have been easier. She went above and beyond by giving me great advice on which areas are safe, where to eat, and where to have a good time during my stay. She was warm, personable, and we even bonded because her son is joining the military and I served for about eight years myself. I was able to share some advice and experiences, and it truly felt like talking to a friend, not just a rental agent. Erin was my return agent, and she made that process just as smooth. She was super nice, extremely helpful, and even caught that I had left a few items in the vehicle--something I tend to do since I'm forgetful. Her attentiveness and hospitality really stood out. Both Shar and Erin represent Alamo/National with professionalism and genuine care for customers. I left feeling taken care of, and I highly recommend this location!

Gracie is always very helpful going above and beyond. Gracie greets me with a smile and always…read moremakes sure I get the type of vehicle I need.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

All was well until I went to return car and there was a billing issue and the boy just wanted to…read moreargue

I'd say 3 stars and not 5 only because I got a rental for someone who hit me I had to take my car…read moreto a collision place so their insurance gave me a rental, cool except for the rental I got smelled like illegal substances (ahem) even though there's a no smoking sign by the driver seat and before you get in the car. The only reason I'm able to get a different rental after having this mess for a day is because I have a family of 7 which includes 4 teenagers and a very tall 9 year old. And f it wasn't for the insurance upgrading me im sure I would be stuck with a smelly car. I know it's not this specific enterprises fault for the car being trash because the license play says NC but they should take it to get deep cleaned before renting it out again. Unsatisfied with the car I initially received but thankful for being able to get an upgrade from the insurance people.

Car rental places usually have a really bad name, but this one was great. They didn't put a lot of…read morepressure on to upsell and they were very accommodating with pickup / drop off times. Pamela (I believe that was her name, the lady that greeted me) was more than pleasant and just an overall pleasure in general. Giovanni (the guy that checked and actually gave me the car) was very nice and helpful as well. I will use this place again when I need a rental car in the future.

Great service! Very happy, quick service, good price, great customer service…read more Corey is amazing!

I haven't rented a car in many years, but I found myself needing transportation due to car issues…read more I was unaware that Avis and Budget were under the same company. I made a reservation for a vehicle from Budget's fleet and was able to utilize a discount through USAA. The store is small and is near Randall's in the Silverlake Village Shopping Center. They're open daily, though they have limited hours on the weekends. The inside looks like it hasn't been updated since the height of the pandemic. There's only 3 chairs spaced 6 feet apart and they have huge plexiglass barriers in front of the counter. The reflection from the windows and plexiglass made it difficult to actually see the service agent. Michael was the employee who helped me when I picked up the car and dropped it off. I reserved an intermediate sized vehicle (Toyota Corolla or equivalent). Michael gave me a 2025 Mazda CX-50. It only had 300 miles on it and still had the new car smell. The owner's manual hadn't even been opened! This car was extremely nice and drove really well. Michael went over the guidelines of the rental including potential fees. I had initially rented for 4 days, however he extended it to 5 days. I was under the impression that I had until the end of the week as he informed me that it would be due on Friday at noon. It wasn't until I had dropped off the car and paid that I noticed that the due date was actually on Thursday, not Friday. When I returned the car on Friday morning, he told me he thought I was bringing the car back the night before. I told him that I thought it was due on Friday and he said that it was, and I brought it back on time. When I reviewed the itemized receipt, I saw that I was charged an extra day plus the late fee. I don't know if this was an honest mistake, but I'll give him the benefit of the doubt. As nice as he was, it was incredibly annoying to discover the late fee. I should have double checked the paperwork instead of taking his word, so that's ultimately on me. If it weren't for the mix up on the return date and subsequent late fee charge, this experience would be 5 stars. If I rent again from this location, I'll be sure to take a closer look at the due date.

If you ever deal with Michael his attitude towards guest is absolutely horrible. I spoke with a…read morewoman of African decent on the phone to book my reservation this morning. Everything went smoothly I even provided all the needed information for my reservation including my age. I asked about the under 25 fee she told me there wasn't one. When I went to check out in the morning with Michael he was rude and non understanding. They didn't have any vehicles available but why would the women book my reservation for 8:30 if they had nothing inventory. Partially because he just didn't seem to want to do his job. Because when my mother called after I got back to her vehicle his tone and demeanor was completely different than when I spoke with him in person. I came back after my first shift to pick up now what's possibly available sedan. He gave me the run around about using debit. As well as credit. I will not give my business here as long as he works there. The communication between the team is poor. 0/10. I would not recommend this place to any of my neighbors here in Pearland .

There was only one person working with a long line. We…read morewaited 45 min wait to be serviced. This is absolutely ridiculous when you have reservations and you know how many people are getting cars at a specific time. You should have the right amount of staff in order to service your customers.

This hertz is usually a go to rent spot and overall, it was a positive experience. They have a…read moresolid variety of vehicles to choose from, which makes it easy to find something that suits your needs specially SUVS IMO. (pictures show a Nissan rouge 2025) The cars are generally clean and well-maintained, which is definitely appreciated. Their cars could be cleaned a little bit more thoroughly, however not too shabby. The customer service is friendly and helpful, and the staff does their best to keep things moving. However, the check-in process can be a bit slow at times, especially during busier hours. It's not a huge deal, but it's something to be aware of if you're on a tight schedule. Once you get through the check-in process, everything runs smoothly. The return process is also straightforward, which I appreciated. This Hertz location is reliable and convenient, and I wouldn't hesitate to rent from them again. Just plan a little extra time if you're picking up during a busy period.

This place deserves negative stars!!! Needs to be shut down immediately!!! This "business" is in a…read moreback room in a hotel. It was our first time in Texas and this was the first business we encountered. It was so bad it gave us an ill perception of Texas!!! You walk in the office and two dudes are sitting behind a desk chomping on gum and are like "yeah grab that paper!" They hand you a list with 100 names on it... "Find ya name, it's gonna take 20 minutes with every person on the list..." That's what the clown with the fake jewelry said... Thank God, I said forget this... And we went and rented at a REAL rental company... This seems like a front... Not even a real business... I wouldn't trust them with your credit card info... Shut this place down!!!

Do not, I repeat do not rent with this Shady car rental company! Nothing Is E-Z about them. If I…read morecould give them a negative star I would. They do not deserve anything greater whatsoever. I booked with this company through Priceline with the last minute decision to go out of town for my birthday. Little did I know that this would be a nightmare from hell. First and foremost the location is hard to find. They don't even have a sign on the road indicating where they are located! Secondly the customer service is horrific. The so-called manager is a joke and very rude. While booking I was informed that since I am a local I have less privileges than someone from out of town. Apparently, if you are a resident in Houston you are only limited to 750 miles along with all this additional proof of car rental insurance. None of this is mentioned prior to booking just so that is clear. I found this is hilarious because if I was from another state I wouldn't be required to provide these documentations , or be limited on mileage. After going back and forth with the manager and calling the customer service line, nothing was resolved. Customer service were just as incompetent as the people at the location. This is absurd because, once again, none of it is listed on their website. So now I'm having to file a dispute with my credit card company because I was never given a rental car due to foolish requirements and priceline not wanting to take ownership. I will never return back to this unprofessional, incompetent, and Shady business. They should not be in business. Thank God for Alamo Rental Car for taking me in last minute and allowing me to continue on with my birthday plans. Thanks for the headache UN- E Z scam a client!

Horrible customer service came in 5 mins before close time door was already locked. Told me if I…read moreleave me vehicle there it would by towed.

Travis gave terrible service, my car was dirty, then he insisted I could not bring my TADSAW…read moredonated and trained service dog into the rented vehicle. He even went as far as to write it on the rental agreement as if I was going to listen to that crap. Come on Travis, do some studying... I was actually embarrassed for Hertz by his total lack of ADA knowledge and his non-existent customer service as a whole. Long story short, I took the car, put my dog in the the car anyway, and told him to challenge me. I then left my accreditation paperwork and an ADA law refresher, and asked nicely for the manager to call me. But, you guessed it-he's also a scared little boy who can't pick up a phone. Listen princess, I'm a combat veteran who has seen more in a combat zone outhouse than you have your whole life. My service dog actually keeps me from stomping pieces of sh*t like you into the ground. You should thank him and definitely give him a pass. Thanks.

I really hope this reaches someone who can implement this for training throughout your company. I…read morecame in to Houston for a family reunion. Not wanting to inconvenience my family due to them possibly being busy, I decided it would be best to rent a car. I was able to make a reservation for a car while exiting the airport, which I found to be very convenient. When I came out the terminal, the shuttle for the car rental place was already outside and ready to take me to the location. Once I got to the rental location, I approached the desk and gave the customer service rep my ID and reservation number. Once the rep found my info, I was told that I was too early for the reservation and needed to wait. No problem...understandable. After about 20 minutes, I was allowed to come back up to the desk to process my rental. The rep I dealt with was pleasant and gave me a good recommendation on somewhere to eat. Everything was going well until it came time to authorize my car rental purchase. Once I inserted my card, everything was confirmed and approved. By the way, please make sure you have a credit card for the rental. I saw at least two people come in with debit cards not be allowed to get their rental. Here's where the issue occurred. Somewhere in the rep's process, it was discovered that I had a rental car out in their system. I confirmed to the rep that I have a rental through Avis back home that I was using for business purposes. Once this was discovered, a manager was alerted of the matter. The manager stated the only way I could get the rental would be if I had another driver on the vehicle. Since I was traveling by myself, I was not allowed to get the rental. No problem...understandable. Seeing that the authorization on my card went through, I asked the rep when the authorization would be removed so that I could attempt to rent from another company. The rep stated that they didn't process anything so nothing should've went through. Houston...we have a problem and it's not understandable. I advised the rep there absolutely was a charge that went through and I needed to know when it would be gone. They stated it should be cleared after midnight. Unfortunately, the authorization is still on my card and I wound up utilizing rideshare companies the whole weekend to get around. It was a great inconvenience to what I wanted to do. I don't know the process for getting reservations done, but something needs to be instituted that prevents this from happening to anyone else again. I probably could've went to another place, but my time had already been soured by the experience. I hope this finds the right department so that this step could be implemented.

Bus shuttle to and from the airport to and from the airport was the only good thing about my…read moreexperience. My main complaint was that my estimate was $194.13 and was charged $382.41. I asked for a copy of the contract I was signing and was told, "This is Payless!" The car smelled like marijuana with a fragrance overspray. I drove with the rear windows down. The windshield was so dirty I could hardly see out of it. There was no wiper fluid! I had to pour water on it while the wipers were working. At the return, I was told that I would get a final receipt via email. Its been 4 days and I haven't received anything.