If I can give zero stars I so would. This place is highly unprofessional and the part "owner" is an…read morearrogant asshole. I had an appointment for 9oclock to pick up a family van for our trip to Florida mind you a thirteen hour drive. It is now 11 two hours behind schedule because the car wasn't cleaned. I kept walking in to check on progress and I kept getting a "fifteen more minutes" response. DO NOT RENT ANYTHING FROM HERE. worst place ever.

Heather was super friendly, made sure we had our discounts appiled and gave us a nice car upgrade…read more Will return!

You know, honestly, I've been going through a lot because my Scatpack Shaker was hit. This place…read morewas nice enough to give me a good discount and give me a great price on a rental for make sure you ask for the discount. I gotta be a nice car until my big race car is back. Thank you Marshal

I was able to get a very sweet rental and the associates were so friendly and explained everything…read morein great detail so nothing felt confusing.

Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

I didn't mind so much when the Hertz guy gave me my truck with a dirty floor board. The car rode…read morejust fine and didn't have any issues with the car. Then this morning I get here at 8am to return the car. The sign at the front door says they are open at 7:30am. I had to wait until 8:20pm as he strolls in. Must be nice to have a job where you just walk-in and open a business whenever you feel like it. There was no apology for arriving late or having to wait. I got here right at 8am because unlike the person working at Hertz I didn't want to be late to work!!

First time renting a car and I hope is the last one, I bought the gas and returned clean, the guy…read moredidn't explain the charges on the toll way it was my mistake for not asking. My situation is that I got stuck in between hertz and Geico having different invoices. Try to avoid both companies to work together.

I believe they need to get their system checked or updated. According to the agent there at…read moreenterprise, I was not able to rent a car due to "their system" not recognizing my address. I've rented from this location before, I'm not understand what the issue was. Also, with only one person working the front, and lines were getting long didn't help the situation. So thanks for nothing!

I really liked the car I had, it drove smooth. The only thing was the brakes were super sensitive…read more I slammed on them on them hard many times just by touching them. I had one problem with the billing I did not understand. I was charged for a driving and delivery but the mileage was free. I called to get clarification but didn't get any. The person I spoke to said she was an assistant manager but I could hear someone in the background coaching her on what to say. When I asked to talk to them she said they were talking on the phone not to her. I didn't appreciate being patronized like that. Because she could not explain and we were not getting anywhere she took the price off. I still never understood why that charge was on there. I liked the rep that went over the details of the car with me. He was very friendly, nice and polite. He said he had just started. He had a good disposition. I hope he keeps it.

Highlights: 1…read more convenient location in North Shore 2. staffed by a friendly gal on my recent visit 3. cozy but clean office at located at the very end of this strip of stores I wanted to swap out an SUV I had rented from HOU airport and get into a full size. On this day (a Thursday), they only had one full size available but, thankfully, it was a Ford Fusion and I'm a fan of those when I'm renting. The car was in pretty good shape and well cleaned. It looked good and smelled clean - I can't express how important that is to me and how infrequently I can say that when I'm renting all across the country. It even came equipped with a detachable toll tag which I really appreciated having the option to use. I didn't need to use it during this rental but I was glad to have that in case I did. Being that this is a very small local office, don't expect a lot full of cars like when you're renting from the airports. I can see how that can be an issue during busier times but I guess I lucked out this time so it's all good. PS: this is a combo Avis/Budget location so they will ask you which brand your reserved with (assuming you did).

Oh my God Never use this place!!…read moreI reserved a vehicle and they don't have my information in their system This is not the first time I've had issues with this location but it is the last time I'll give them my business. On top of that the manager only works on Thur and Fri it's hard to support black business sometimes!! It's my wedding weekend!! No extra help to assist with booking a reservation at the airport for the inconvenience. Now I'm on a fast track and time schedule to get another vehicle ASAP.

had a fantastic experience with both Shar and Erin at the Houston Hobby Airport location…read more Shar was the one who helped me get my rental vehicle, and the process could not have been easier. She went above and beyond by giving me great advice on which areas are safe, where to eat, and where to have a good time during my stay. She was warm, personable, and we even bonded because her son is joining the military and I served for about eight years myself. I was able to share some advice and experiences, and it truly felt like talking to a friend, not just a rental agent. Erin was my return agent, and she made that process just as smooth. She was super nice, extremely helpful, and even caught that I had left a few items in the vehicle--something I tend to do since I'm forgetful. Her attentiveness and hospitality really stood out. Both Shar and Erin represent Alamo/National with professionalism and genuine care for customers. I left feeling taken care of, and I highly recommend this location!

Renting from the Houston Hobby Airport location was the smoothest experience I've ever had with a…read morerental car company. Shuttle service to and from the airport was amazing and both drivers were extremely kind. Everyone that I interacted with here was incredibly helpful and friendly. I didn't have to wait at all when I got the car and my gas was even comped upon returning! Plus it was very affordable. My first time renting through Alamo and I would absolutely recommend it to anyone!