If I can give zero stars I so would. This place is highly unprofessional and the part "owner" is an…read morearrogant asshole. I had an appointment for 9oclock to pick up a family van for our trip to Florida mind you a thirteen hour drive. It is now 11 two hours behind schedule because the car wasn't cleaned. I kept walking in to check on progress and I kept getting a "fifteen more minutes" response. DO NOT RENT ANYTHING FROM HERE. worst place ever.

Heather was super friendly, made sure we had our discounts appiled and gave us a nice car upgrade…read more Will return!

You know, honestly, I've been going through a lot because my Scatpack Shaker was hit. This place…read morewas nice enough to give me a good discount and give me a great price on a rental for make sure you ask for the discount. I gotta be a nice car until my big race car is back. Thank you Marshal

Everything went smoothly, from pick up to drop off, in fact it took even less time to drop it off…read morethan it did to pick it up. Spotted chips in the windshield which the employee observed when we picked it up, so when it spread shortly after we picked it up, it was not an issue when we dropped it off. Anyone else would've tried to put the blame on it's patrons but they did not. Would definitely recommend this place! Staff were friendly and loved the fact that they dressed up as barbies for Halloween!

Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

I didn't mind so much when the Hertz guy gave me my truck with a dirty floor board. The car rode…read morejust fine and didn't have any issues with the car. Then this morning I get here at 8am to return the car. The sign at the front door says they are open at 7:30am. I had to wait until 8:20pm as he strolls in. Must be nice to have a job where you just walk-in and open a business whenever you feel like it. There was no apology for arriving late or having to wait. I got here right at 8am because unlike the person working at Hertz I didn't want to be late to work!!

First time renting a car and I hope is the last one, I bought the gas and returned clean, the guy…read moredidn't explain the charges on the toll way it was my mistake for not asking. My situation is that I got stuck in between hertz and Geico having different invoices. Try to avoid both companies to work together.

I believe they need to get their system checked or updated. According to the agent there at…read moreenterprise, I was not able to rent a car due to "their system" not recognizing my address. I've rented from this location before, I'm not understand what the issue was. Also, with only one person working the front, and lines were getting long didn't help the situation. So thanks for nothing!

I really liked the car I had, it drove smooth. The only thing was the brakes were super sensitive…read more I slammed on them on them hard many times just by touching them. I had one problem with the billing I did not understand. I was charged for a driving and delivery but the mileage was free. I called to get clarification but didn't get any. The person I spoke to said she was an assistant manager but I could hear someone in the background coaching her on what to say. When I asked to talk to them she said they were talking on the phone not to her. I didn't appreciate being patronized like that. Because she could not explain and we were not getting anywhere she took the price off. I still never understood why that charge was on there. I liked the rep that went over the details of the car with me. He was very friendly, nice and polite. He said he had just started. He had a good disposition. I hope he keeps it.

Highlights: 1…read more convenient location in North Shore 2. staffed by a friendly gal on my recent visit 3. cozy but clean office at located at the very end of this strip of stores I wanted to swap out an SUV I had rented from HOU airport and get into a full size. On this day (a Thursday), they only had one full size available but, thankfully, it was a Ford Fusion and I'm a fan of those when I'm renting. The car was in pretty good shape and well cleaned. It looked good and smelled clean - I can't express how important that is to me and how infrequently I can say that when I'm renting all across the country. It even came equipped with a detachable toll tag which I really appreciated having the option to use. I didn't need to use it during this rental but I was glad to have that in case I did. Being that this is a very small local office, don't expect a lot full of cars like when you're renting from the airports. I can see how that can be an issue during busier times but I guess I lucked out this time so it's all good. PS: this is a combo Avis/Budget location so they will ask you which brand your reserved with (assuming you did).

Oh my God Never use this place!!…read moreI reserved a vehicle and they don't have my information in their system This is not the first time I've had issues with this location but it is the last time I'll give them my business. On top of that the manager only works on Thur and Fri it's hard to support black business sometimes!! It's my wedding weekend!! No extra help to assist with booking a reservation at the airport for the inconvenience. Now I'm on a fast track and time schedule to get another vehicle ASAP.

Everything and body was on point and very professional thanks SHAY. She made sure my van was great…read moreand it was ill be back

If I could give this location zero stars, I would. This was one of the worst customer service…read moreexperiences I've ever had. Before making the trip to the airport, I did exactly what any reasonable customer would do: I called Alamo's customer service to verify that my payment method would be accepted. I was assured that everything was fine, so I drove all the way to the rental location expecting to pick up my reserved vehicle. When I arrived, the staff refused to honor the information I had been given. Instead of trying to help or offering any reasonable solution, they were dismissive, unprofessional, and completely indifferent to the fact that I had relied on their company's own customer service. I wasted my time, gas, and effort because the left hand of this company clearly has no idea what the right hand is doing. What made the experience even worse was the attitude of the employees. There was no empathy, no apology for the conflicting information, and no attempt to resolve the situation. I was treated like an inconvenience rather than a paying customer with a confirmed reservation. If your company has policies that differ from what customer service tells customers, then your employees need to honor those representations or your customer service department needs proper training. Customers should not be penalized because your company cannot communicate internally. I left without a vehicle, after wasting hours of my evening, because of Alamo's incompetence and lack of accountability. I will never rent from Alamo again, and I will actively discourage friends, family, and colleagues from doing so. There are too many rental companies that value their customers to waste time with one that clearly doesn't.