I have to give a big shout-out to Edwin who called me immediately when I left my wallet in the car…read more He always is very courteous. pleasant and efficient at his job and that is very my much appreciated!

They will rip you off every chance they get. Fuel, extra hour, cleaning, etc....I get it reversed…read morethrough credit card, but I'm done with them. And yeah, they hardly treat you as a human being. I'm going back to Enterprise.

Incredible customer service -- truly above and beyond…read more I had an outstanding experience with Enterprise today. I initially thought my key fob battery was dead. After replacing it and still having issues, the team didn't stop there -- they came out with another battery to try, and when that didn't solve it, they quickly pivoted and realized the car itself might be dead. Without hesitation, they sent another employee out with jumper cables and jump-started my car roadside. That level of responsiveness and problem-solving is rare. Huge shoutout to Will and his manager Josh for acting quickly, professionally, and with a genuine focus on getting the issue resolved. This was exceptional service, and I truly appreciate how they handled the situation from start to finish.

Chris and the rest of the team were extremely helpful and courteous - and "smart-looking" too -…read more when I came to pick up my car. I appreciated that they accommodated my request for a Corolla, even though the only vehicle ready at the time was a Hyundai, they quickly washed the Corolla so I could take it instead. I also liked that it came with a traditional key rather than a push-button start! The only challenge I had was getting familiar with all the controls, the radio, Bluetooth connection, mirrors, and headlights, since it was a brand-new 2025 model and I hadn't rented a car since 2019. Returning the car was just as smooth. I was helped right away, and the checkout process was effortless. Will definitely be renting from this office again. Overall, a great experience from start to finish!

The worst! We uber here to pick ups car, as we had a reservation booked through Expedia. We waited…read morein line and the told us they had no vehicles available. This was a lie because they were giving vehicles to others who had reservations in line. They chose not to honor a 3rd party reservation. We wasted money on rideshare there and back. They then had the nerve to charge us a no show fee the next day! Stay away; choose elsewhere. We got a rental from National later in the evening.

I scheduled a car rental for this week on Sunday 10/26. My pick up was for noon with a 2 hour grace…read moreperiod. I made it to Hertz at this location @12:50 and thee above image is what I saw when I got there. I went on line, to find a 800 number or even a number to SPEAK with a live person. I finally was able to speak with someone after 1pm after I canceled the rental. A prompt popped up saying, "Are you sure you want to cancel your pickup, you have a 2 hour grace period to pick up your car!" I called until I was able to speak with someone. Now, they will tell you that if you cancel the rental, you lose $100. The prompt also said that (since I scheduled this car on that Friday) I was not in the time frame of cancelation for them to take my $100, but it was difficult to reach anyone. Finally, speaking with someone. The promotion that I received when I scheduled my appointment was lost. I had to pay more for the rental that I had to pick up from the airport, which was absolutely unfair. I felt like I was penalized for my determination, and I wanted the same price that I received initially, which i did not get. The car (a KIA Soul) was filthy. It was not clean ( I have pics as well) and it smelled like dog. I wanted to post my experience (truthfully) just so that you are aware. Thanks for reading my review.

So, catalytic converter got stolen on Saturday. I'm at enterprise on Sheridan in uptown for my…read morerental car. It is PACKED. But Jackie behind the counter is KILLING IT. She is answering phones, talking to customers, helping her staff, and being so upbeat and positive. I'm thinking her blood is 50% caffeine. Happy Monday, everyone. Try to have a Jackie day today.

I needed a last-minute rental to cart some family members around town this past weekend. A+…read morecustomer service from start to finish-personal, professional, and effortless. I really felt that the entire team wanted to make sure my experience was great.

Computers down, had to fill out forms manually. Took forever. Had to upgrade. They only hold the…read morereservation for a hour. So I think the fuel efficiency is basically cut in half at $75 extra a day, and probably an extra $500 in gas for my trip. Took forever to get my rental. People we ok, probably just as frustrated but the. The truck comes half full.. Third time editing. I wanted an easy pass and the guy said they had a thing where they scan the license plate. Yeah that doesn't work

Arrived, no car, was told they would have one by 1pm, but I booked for early to use it for the day,…read moreso 1 pm doesn't work. If you aren't able to GUARANTEE a car for the time it is booked for, DON'T BOOK IT!!!! Evidently they did call yesterday at almost 7pm but my phone was on do not disturb because I was out for the evening. I was busy packing and hauling luggage down 3 flights of stairs from my airbnb. Wasted money on a lyft and hauled all my luggage here.

Ahh! This used to be Spirit Hub. Remember that! This is the fifth location in the state and the…read morefourth in the city. This is small with an average fleet of 25-30 cars. I test drove one the cars. Also, there an official partner with the Chicago Bulls. PS. I was the first to review this in September. I haven't been since the last reviews were posted.

Suspicious damage claims. I did a walk around when I got to the car. I did notice some small…read morescratches on a side panel, very minor but I thought I better take a picture just in case. I scanned in the QR code to get to my rental, and there were several places (maybe 5 or 6 damage spots) already noted, but not the small scratches. I didn't notice any of the already noted damage, and first I thought "if they already acknowledged that much damage, these small scratches are negligible", but I took pictures anyway. I uploaded photos to their website and received a web page response "We will contact you in a few days if we have questions". Two days after returning the car I received the "there was damage on your rental car" email. They sent pictures, and it was exactly the small scratches I had taken pictures. Then they sent another email the next day indicating more damage. That spot was also in the photo I had uploaded. Paint had come off. I did not notice the damage they claim, but it was captured in the photo I took when I picked up the car. They had parked the car in such a way that the glare from the sun reflected off the paint into "white areas" - the damage they noted looks like sun reflection. To me it seems they intentionally parked the car in such a way to hide the already present damage. I responded to their email and again uploaded the photos I had taken to report scratches. The pictures I uploaded to yelp are the same pictures I uploaded to Sixt before I drove the car. It shows the sun glare, the scratches I was reporting, and the damage I luckily captured in my photo. Hard to see the rear paint damage because of the sun glare on the paint (there was no dent only missing paint). Only the right most circled spot and the scratches are the damages they claim I did, the other white spots are sun glare. TBD what SIXT does at this point.

This location is 5 stars all day and Joe is incredible! They got me in a car quickly and everything…read morewent smoothly. I would absolutely use this location again without thinking twice. Thanks for welcoming me to the city!

Car smelled like an old ashtray full of stale cigarettes. It was the last car available in the lot…read moredue to busy holiday week. Upon return, we Informed the representative in the office and he stated he would provide us a discount due to the car condition/experience. We did not receive a discount and contacted corporate office to explain the issue. They too would not provide a credit, etc for the reservation. Instead, we were offered a 1 day promotion rate for a future rental. We will be using the Enrerpise rental agency @ 10 E. Grand Ave in the future and recommend for those seeking a nearby rental car.

Highly do not recommend this place. I love Enterprise, but not this location. Cancel your…read morereservation a day before a move, you scramble to find another vehicle, they promise you one. You show up 30 min early to ensure all on time and still wait 2 hours "for your car to arrive." That's what a reservation is for! To ensure the car is waiting! It's not rocket science people.

My experience with Enterprise was seamless and quick. The staff at the facility was amazing with…read morehelping me with my rental and return! I recommend asking for Marquise!! Very great working with the company! Lewis

I booked a truck in advance if my move out date for my apartment and as I arrived at the location,…read moreI could not find a single person at the office to speak to. I had to talk to someone else next door who informed me that he was told BY PENSKE to tell people looking for them that they "overbooked" and I wouldn't be getting a rental. It is insane that a moving company can screw logistics so badly, and that they couldn't inform their clients face to face, or even by email. In the end after quite a few phone calls, I was lucky to find a U-haul with an available rental, and I should have dealt with them from the start instead of the farce that is Penske.

Rented through Elite Truck Rental in Chicago…read more Best truck ever. Brand new, clean, ran well. Return in Colorado was easy!