I have to give a big shout-out to Edwin who called me immediately when I left my wallet in the car…read more He always is very courteous. pleasant and efficient at his job and that is very my much appreciated!

They will rip you off every chance they get. Fuel, extra hour, cleaning, etc....I get it reversed…read morethrough credit card, but I'm done with them. And yeah, they hardly treat you as a human being. I'm going back to Enterprise.

Came in and rented a car from Alex. He was super nice and courteous! He apologized that they did…read morenot have the car that was promised on their website. I really liked Alex's demeanor and the way he walked my son and I to the vehicle. The place was clean and they were efficient in their handling our transaction.

COMPLETELY WASTED MY TIME!!!! I called in before making my reservation through a partner. I asked…read moreabout using a debit card and was told that as long as its through their partner, it's fine. I stated the partner name many times and was not told there are different levels 9f partners once. When I went in the guy was obviously unhappy to be there and took it put on me. He seemed disgusted to take my debit card and then refused to ck the partner program for the company I mentioned. Completely wasted my time and just a really bad attitude

I have had to rent a car two times in the past two weeks because my car was in the shop. The people…read morebehind the desk, the people who picked me up, even the guy who detailed the car were incredibly nice, polite, and professional. I highly recommend them.

If Josh and Charlie aren't the best employees you retain, I don't know who is?! These two are…read morecrushing it. I haven't seen customer service like that in years. Patient, calm, appreciative, thoughtful. The place was crazy and they not only had everything under control, but were giving some of the best customer service I'd ever seen. They made it personal. How they managed to make everyone feel like the most important person in there all while not slighting anyone is beyond me. I don't know who I have to talk to or email to get these guys more money/promoted, but let me know and I'd do it.

The worst! We uber here to pick ups car, as we had a reservation booked through Expedia. We waited…read morein line and the told us they had no vehicles available. This was a lie because they were giving vehicles to others who had reservations in line. They chose not to honor a 3rd party reservation. We wasted money on rideshare there and back. They then had the nerve to charge us a no show fee the next day! Stay away; choose elsewhere. We got a rental from National later in the evening.

This place is absolutely terrible. Echoing all these other reviews but I should've checked…read morebeforehand because the same thing happened to us. We got there, waiting for over 3 hours for a car to be returned and then they told us there were no more cars. Other customers at the location had a similar experience the same day. The absolute worst car rental service ever, avoid at all costs!

Gave me a car on half full and then when I returned it on time they told me to go park it in a…read moregarage down the street In a dark and dingy basement parking garage filled with cars...I had to take a ticket and drive down into this dungeon and find a parking spot....Took me 5 minutes to find a spot and then I had to wait for a tiny claustrophobic elevator that holds 2 people at best and takes forever to go up and down...lol...wtf is this? I walk back to the car rental which is filled to the brim with people(none looking happy) and give the attendant the keys and ticket for garage and she ask me to wait while she goes to check the car in basement of garage...Wtf? After my disdain for this entire set-up they let me leave so I won't be late for work and said they will email me.... Solution to problem: When a person returns the car the attendant should take over and deliver car to the dungeon car garage down the street....duh! Do better than this Enterprise...I know you can.

So, catalytic converter got stolen on Saturday. I'm at enterprise on Sheridan in uptown for my…read morerental car. It is PACKED. But Jackie behind the counter is KILLING IT. She is answering phones, talking to customers, helping her staff, and being so upbeat and positive. I'm thinking her blood is 50% caffeine. Happy Monday, everyone. Try to have a Jackie day today.

I don't do these reviews often but... Spent $30 on an Uber to get to this location to pick up my…read morescheduled car. Arrive to find out there are none left. They had the audacity to tell ME I should've called to check the car I booked when it should be the other way. Hertz is a pathetic multi national company that can't even accomplish the bare minimum of customer service and have a functional booking app. Always have and always will be loyal to National - they were sold out hence my attempt at Hertz.

Computers down, had to fill out forms manually. Took forever. Had to upgrade. They only hold the…read morereservation for a hour. So I think the fuel efficiency is basically cut in half at $75 extra a day, and probably an extra $500 in gas for my trip. Took forever to get my rental. People we ok, probably just as frustrated but the. The truck comes half full.. Third time editing. I wanted an easy pass and the guy said they had a thing where they scan the license plate. Yeah that doesn't work

This location is 5 stars all day and Joe is incredible! They got me in a car quickly and everything…read morewent smoothly. I would absolutely use this location again without thinking twice. Thanks for welcoming me to the city!

Car smelled like an old ashtray full of stale cigarettes. It was the last car available in the lot…read moredue to busy holiday week. Upon return, we Informed the representative in the office and he stated he would provide us a discount due to the car condition/experience. We did not receive a discount and contacted corporate office to explain the issue. They too would not provide a credit, etc for the reservation. Instead, we were offered a 1 day promotion rate for a future rental. We will be using the Enrerpise rental agency @ 10 E. Grand Ave in the future and recommend for those seeking a nearby rental car.

Highly do not recommend this place. I love Enterprise, but not this location. Cancel your…read morereservation a day before a move, you scramble to find another vehicle, they promise you one. You show up 30 min early to ensure all on time and still wait 2 hours "for your car to arrive." That's what a reservation is for! To ensure the car is waiting! It's not rocket science people.

My experience with Enterprise was seamless and quick. The staff at the facility was amazing with…read morehelping me with my rental and return! I recommend asking for Marquise!! Very great working with the company! Lewis

I booked a truck in advance if my move out date for my apartment and as I arrived at the location,…read moreI could not find a single person at the office to speak to. I had to talk to someone else next door who informed me that he was told BY PENSKE to tell people looking for them that they "overbooked" and I wouldn't be getting a rental. It is insane that a moving company can screw logistics so badly, and that they couldn't inform their clients face to face, or even by email. In the end after quite a few phone calls, I was lucky to find a U-haul with an available rental, and I should have dealt with them from the start instead of the farce that is Penske.

Rented through Elite Truck Rental in Chicago…read more Best truck ever. Brand new, clean, ran well. Return in Colorado was easy!