just now NEW Booked a van for a week long vacation with 3 kids and 3 adults. Returned the vehicle in typical condition after going on a road trip. There were crumbs on the floor and all of the kids had blankets so there was some fuzz from the blankets stuck to the carpet. They threatened to charge us $500 for a cleaning fee due to having animal hair in the vehicle. At no point during our trip did we have an animal in the vehicle. The only hair on the floor was human hair. After arguing for several minutes I decided to give in and go to a near by car wash. I asked the tenant if they get a lot of people from hertz with the same complaint and he shook his head and said yep. When I brought the van back I said you're welcome for your free car wash. Animal hair does not come up with a regular vacuum and if there was in fact animal hair it would have taken me much longer to remove all of it. I would have given zero stars if that were an option. read more

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If actually want a car when you make a reservation, don't rent from Hertz. Confirmed 3 reservations, delivered none. Admits they know they don't have promised cars Even though they are still confirming reservations for additional cars to rent while they're telling you they don't have any when you go to pick up the prior reservation. This isn't just bad business it's fraud. Apparently they have no consideration to detrimental reliance. Customers relying on this company or business travel or to get back home recreation travel are destined to be screwed not just out of their car but other important damages. read more

We rented a minivan Through AAA with Hertz. We had a great experience. Everyone was nice and professional. The check in and check out time was quick. I would highly recommend using them. read more

Lance is a joke of a employee. WORST CUSTOMER SERVICE I HAVE EVER RECEIVED AND IVE RENTED over 300 cars in my life. He has lied about the closing times, takes 3-5 "breaks" and scams people out of their money. DO NOT GO TO THIS LOCATION- you will be treated like trash and scammed for money you don't owe. Get your act together Lance. read more

Bad bad service. The manager or district manager he says cancel my reservation because he said he didn't have cars to go one way. I'm stranded with children and he won't rent the car because he want to keep it local to make more profit. This place runs a dirty business, to make it worse they did not notified me. I had to find out later, only after I call them. Wasted a whole day, waiting. Shame on you sir and this is a bad representation for hertz as a brand. I will bring this up to corporate. read more

Pickup Service was Horrible!!! Did not sign any agreement, no walk around, vehicle smelled of old marijuana and cigarette smoke. The back window in the vehicle had a shade tree tint job and was bubbled. The sight out of that window was little to 0 visibility. Reservation was for a Full Size Sedan (Chevy Malibu or similar) but I received a Nissan Sentra. This whole experience at Hertz in Covington across from Verizon was absolutely horrible. I will never rent from Hertz again. I will just pay a higher rental fee and go to Enterprise. No one was able to compensate me for receiving a down grade because I was already receiving a substantial discount but I paid for a vehicle class I did not receive. The Customer Service I received with the entire company was horrible. I am currently waiting for a Supervisor to call me back because they were all busy. read more

HORRIBLE HORRIBLE HORRIBLE! Do not rent from this location. I am a Hertz loyalty member and have rented from Hertz for years. This location, by far, has the worst customer service, the worst management and the laziest attitude I have ever encountered. As stated, I rent vehicles for travel all the time. These employees (especially the two women, one of which was the manager), had the rudest and most dismissive attitudes I have ever encountered when they made a mistake with my reservation. They were unwilling to do anything to correct the situation and they even denied getting a phone call earlier from me although I showed them the phone log. To make matters worse, they claimed to have called Enterprise (go there instead...wonderful people) and that Enterprise told them they had no cars available. When I checked with Enterprise, they had several cars in their inventory and had never received a call from Hertz Covington/Mandeville. Hertz at this location is unreliable, unethical and a waste of your time and money. Go elsewhere!!! read more

i made reservation 3 days in advance for one trip that I have planned. received confirmation and all. when I called pick up location before going there, idiot working at Covington, LA, was able to locate my reservation but told me that they don't have car available. I was like excuse me? i have made reservatio in advance and you saying you don't have car for me. He then tells me that reservation doesn't guarentee a car. So what the hell reservations are for? i told him I have trip planned early morning tomorrow and what am I supposed to do? He had audacity to tell me that that's why you should have plan B! My wife had reservatio 2 months before this inci when they gave smoking car instead of nonsmoking as it was requested. This is the LAST time I would ever even bother to use this stupid location and company!! read more

This place does not understand customer service. Arrived an hour and half late picking me up from a time that was confirmed. Then they gave me a dirty vehicle that was not cleaned from the previous drivers. Food crumbs everywhere, dirty, dusty. Completely unacceptable. And the manager could care less. Never going back here again. read more

The worst service and attitude by all who work there. I will never return or use Hertz again!

I went to pick up a car today, as I had a reservation which I confirmed 3 days ago. When I arrived, there was a sign that said this particular location was CLOSED, and referred me to 2 other locations. Since each was over 28 miles away, I just went to a competitor (Enterprise) and got immediate service. Covid-19 might have something to do with the closing, I have no way of knowing. But an EMAIL or PHONE CALL would've been nice. read more

We rented a 2020 Toyota Corolla for a weekend trip to Austin, TX. Ten minutes after we left this Hertz facility, we noticed the smell of cigarette smoke in the vehicle. At each stop we rolled the windows down to "air" the car out, hoping the smell would dissipate. It did NOT. Also this car interior had the worse road noise. You could barely hold a conversation while driving and we had an 8 hour drive. Upon return to Hertz in Covington, LA I had to wait 30 mins for a representative to check in the car drop off. She said she did not notice the smell of smoke in the vehicle. Perhaps she is used to cigarette smoke in cars. We were in that vehicle for 16+ hours over the weekend and notice the smell every time we re-entered the vehicle. Customer service could have been better too, but since I paid in advance via Priceline, the Hertz representative was not concerned about my feedback. read more

This is a great location to rent a rental car or go ask questions. The staff is very friendly and helpful .This is a great location.

Not a good company unprofessional. Told me he could rent me a car. Drive to his location in a Uber. For him to tell me face-to-face he can not rent me a car. I wasted time and money. Thanks Allen. read more

Rented twice recently. Cars not clean and unprofessional service. First time when I showed up at reserved time the place was closed. Had to wait for them to return over 30 mins to get my car. Car was dirty. Complained and was offered a discount for next rental. Next rental the car was even dirtier. Very bad management. read more

Reserved a vehicle a week in advance, but when I showed up it was not available. Staff is not informative on what you are signing and agreeing to. Parts of the agreement were left out and I felt scammed out of money. I was charged $26 for using 2 gallons of gas. Also, when I was waiting to pick the car up, the girl drove the front tire into the curb and messed up the rim, but didn't want to record as damage when taking the pre-release photos. Do yourself a favor and spend the extra few dollars and use enterprise!!! NEVER AGAIN will I use this company! read more

Very unprofessional service. Not equipped to be a functioning business with only two employees for how busy it is. They have no cars whatsoever. Very unsatisfied and very very disappointed. If you can take your business elsewhere, please do. read more

My wife and I recently stayed with friends near New Orleans. We didn't like New Orleans as much as we were hoping, and our friends ended up having to work, leaving us mostly on our own for three days. One of the upsides of our trip was June, who helped us with our rental car, including drop off and pick up. Just a genuine very decent person, and a lot of fun to be around. In hindsight, I would say this is what we liked about New Orleans: 1. Architecture 2. The long bridge 3. Unusual food 4. June 5. The existence of drive-thru daiquiri shops read more

I reserved a car for 2pm Monday, January 8, 2018 and pre-paid for the car. Naturally I expected the car to be there. It was not. While quizzing the agent, she could give no helpful information. We are waiting on returns she said. How long? I don;t know was her answer. Will it be today? I don't know was her answer. Other people were waiting over 2 hours for a car. What good is a reservation? Totally unprofessional! Will NEVER use this service (?) again. read more

These dumbass' sent me to another location since they had no rentals. Once I was at the other location I was told they didn't have any rentals as well. I was also told the Covington hertz knew there were no rentals and shouldn't of sent me. Strike one. I returned the car on the date my paperwork said to. What a surprise, they were closed. I called the 800 number and was told to leave the keys in the car and lock it. Oh and when I first called I was told I would have to pay for another day since they were closed on Sunday. Even though my return date was Sunday. Yeah I don't think so. That was strike two. So a week after I dropped the car off I got a call asking where the car was. It was parked in front of the location. When I told them that and that the keys are in it. They say they didn't have spare keys and I would have to pay 200 to get it unlocked. Lol you have got to be kidding me. What rental place doesn't have spares? I told them I was directed by the 800 number to leave the keys in it, I was met with an attitude. Strike three assholes. Look I know this is not a perfect world and to be honest I'm fairly easy to please. But these people were a joke and it seemed as though they were trying to make money off unsuspecting consumers. I will never use these people again. read more