I had a windshield that had a pretty massive crack in multiple places right from the start. I was supposed to get at least two levels of upgrade because of my credit card and president circle but they don't honor the loyalty programs of the bigger hurts company. The person at the desk was nice and the car ran fine with no breakdowns or issues so it was okay but I was really expecting a little more and the upgrades that I'm supposed to be getting would have been nice with being in town especially Alaska for a wedding for 10 days. The broken windshield I hear is a common thing in Alaska but it was really broken and I would say it was a safety issue because it really did hamper how all I could see in certain light conditions because it was right through the center of the windshield. read more

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I really wish I could give ZERO stars. My organization rented a car from there. While there we had to drive on a maintained gravel road outside of town. Because it was raining, the car had mud on it when it was returned. They charged us $300 fee to wash the car!!! REALLY!!! I am going to do everything in my power to ensure my organization NEVER does business with these crooks again!! Do better Hertz! read more

I generally wouldn't make the effort to review a Hertz office, but my experience here was particularly pleasant and compelled me to write. Although as I'm writing this, I realize it might be more accurate to direct my praise towards the Thrifty/Dollar office at Fairbanks Airport, as when I rented through Hertz there was a sign at the Hertz stall saying they were under new management and directing me over to Thrifty/Dollar. In any event, there's no Gold Service here. You still have to walk up to the desk to talk to someone and get your keys. The pro though, is that this is Fairbanks and foot traffic is practically non-existent, so there's no wait time. Upon arriving, the woman helping me suggested that I should get a four-wheel-drive car instead of the two-wheel (cheapest) car I had booked. I told her my President's Circle status should entitle me to a free upgrade -- would that get me into a four-wheel-drive car? She was unable to tell my Hertz status from my reservation on her end, but once I showed her my elite status through the app, she helpfully offered me a four-wheel-drive car at no additional cost. The cars are in the parking lot right across the street from the airport, although navigating the lot can be a bit confusing. All the different rental companies have their cars in the same lot. Upon return, I kept my car past my stated return time, relying on a benefit through my AMEX Platinum card, allowing Hertz rentals to be returned up to four hours late for no charge. An hour or so after the stated return time though, a Hertz employee called me inquiring where I was. This has never happened to me before. Usually the just charge the extra based on when I return the vehicle. I explained I have an extra four hour window because of my credit card. She had never heard of this benefit and warned me that it may not be honored. But I could keep the car for up to three additional hours for a few bucks per hour... beyond that they would charge a full day. So I decided to return to the airport sooner than intended... there's not that much to drive around and see or do in Fairbanks anyway. Upon returning the key to the stall in the airport, I was greeted by the same woman who called me, who explained she researched the benefit I mentioned and confirmed that I could have kept the car up to four hours late. Oh well. Overall though, I appreciated the professionalism and kindness of the staff of this Hertz (Thrifty/Dollar) office, which is a stark contrast to other Hertz employees I've delt with in the past. Those experiences have not always been pleasant. Since I had a good experience here, I thought it was worth commending them. read more

Went to rent a car from Hertz because Enterprise rental would not let me rent with a debit card. Hertz told me that I'd I live here they could not rent to me with a debit card which I found did mcrimination against those who live here. read more

The Service: My first time renting Hertz, my first time visiting Fairbanks AND my first time driving in the snow!! Excited and super nervous too.... But the fabulous Hertz representative, Troy, totally made the whole process painless!! He explained everything in detail even including the direction to my hotel. He is very friendly, professional and PATIENCE!! Definitely A+ customer service!!! The Location: Right next to the baggage claim (with all other rental car companies), you won't miss it. Pick-up & returning car is right across the street from the terminal, super convenient!! read more

Hertz Rent A Car - Car Rental Near Me - Fairbanks, Alaska

The worst car rental experience in all my years of travels. First let me mention that this branch isn't ran by Hertz.It is privately owned and operated he just licensees the name Hertz. The rental car overheated and when we called in we were told to fill it up and drive it back. After I voiced concern of driving the car overheating the agent said then tow it at your own expense and still fill it up and return it. We waited until the engine cooled and carefully drove it back to the airport. Once there she tells us that she has no more cars available. We point to the sign that clearly said cars available and she said not for us and told us to leave. We were stunned as we had not been rude although we should have! We never raised our voices, cursed. The next day we contacted the owner Peter and he rented us another car at a discounted rate. So, I paid for one rental and filled up that tank just to pay (discounted) but, also for another. No refund btw. Terrible customer service except for the nice lady that rented us the second vehicle the next day. Just know that if you rent a car from this Fairbanks location YOU are responsible for any electrical issues and will have to incur those costs. Renters beware. In remote areas knowing a rental agency has your back is important. This location does not. read more

Hertz Rent A Car - Apparently just bo cars available for us. - Car Rental Near Me - Fairbanks, Alaska

These people will rob you for what they can. If you do happen to rent from them-thrifty/hertz- any airport car rental company document any ding chip scratch on the vehicle. And when you fill it up take pics n keep receipts cause they will still charge you for gas, and be a dick about it. Better off using TURO to rent a car than fork over money to this privately owned trash company. read more

Arrived on a Sunday in FAI and the nice gal at the counter was chatty and friendly and helpful. I got a nice, brand new-smelling Traverse with only 400miles on it (which, btw, is a pretty sweet little SUV.. unexpectedly) which was a great drive for the two weeks that I had it. The price was as expected $905 for 2 wks (2 @ $370 + taxes & fees) which is about $75/day for a brand new, quite luxurious SUV.. that I drove for 1200 miles!! I'm going to stick to Hertz from here on out, esp in AK, since AK Avis doesn't let you earn points (Hertz does in AK)... 'nuff said! read more

Hertz Rent A Car - beautiful June day - Car Rental Near Me - Fairbanks, Alaska

I heard they sold their franchise to the owner of the Dollar and Thrifty Franchises in Fairbanks. So now they are basically pulling a bait and switch. I get Dollar cars and service at Hertz prices. My last 4 trips I've gotten a POS car parked in a dollar spot in a far away row. No upgrade 4 of 4 times. 3 of the 4 times, no staff at the Hertz counter but a sign directing you to the Dollar counter. Have to fill out a bunch of paperwork every time. 2 of the 4 times my receipt came from Dollar (even though the reservation was with Hertz) and doesn't show up on my Hertz account so no points. Looking into shifting my company's business from Hertz to National or Avis read more

Was here for a very busy conference and was shocked that they only had one attendant helping ppl. All the other car rental agencies at the airport had 2-3 ppl helping guests. The pick up process took way too long so I was disappointed by that. They even had someone in the back room that could have been helping. It took about half an hour just to get my vehicle. read more

TERRIBLE. booked for a standard four wheel drive SUV to go into the mountain. But end up receive a two wheel drive van with unstable driving condition. Come back to fairbanks airport to exchange the car. Left all of us with a child waiting outside in the middle of night for 30minutes. Will NEVER rent from them ever again! read more

We rented from Hertz only because they offered AWD vehicles during a trip in November only to be told of their long list of highways and road restrictions we are NOT allowed to drive the vehicle on during pickup. Seriously!!!???!! WTH Majority of the roads were already covered in snow by mid-November. We had to rearrange some of our itineraries due to the long list of highway restrictions but it would have been nice to be warned of these restrictions prior to reservation. Our flight arrived early so we were told we couldn't pickup our vehicle until the indicated time on our reservation (which is understandable), we waited until our reservation time before we approached the rental counter again. As we approached the rental counter for the 2nd time around we were then told the vehicle is not ready and the rental agent didn't give us any indications when it would be available... we waited another 30+mins before the car was ready!!! Why didn't the rental agent just let us know the car simply wasn't ready when we first approached the counter??? To make the situation even more annoying and awkward the rental agent kept complaining out LOUD how it was suppose to be her day off and that she shouldn't have agreed to switch her shift and how horrible her day has been as if to indicate it's our fault her day has gone horrible... we felt so awkward that we left the rental counter area so we didn't have to hear her complain out loud. We were never offered an apology for having waited over an hour before we received our rental. Their customer service is definitely lacking... and be warned if you think you are going to be able to use their AWD rental to visit Denali, Chena Hot Spring or any ski lodges/slopes during Fall-Winter season due to their long list of road restrictions!! read more

They threw my winter gear in the trash and let me go after I was injured in a car accident and didn't even have the decency to call me personally about it now they don't want to reimburse me for over $100 worth of work gear. Trash. read more

I was a little skeptical at first about the consistency in service at this location but it ended up being one of the better locations I've visited. Nicole, who helped me, was polite, helpful, and seemed genuinely interested in my visit. I had a hiccup in my trip which caused me to change flights and leave later. When I called, the man over the phone was accommodating and assured me that there would be no extra charge. Thanks again guys, cheers. read more

Terrible. Terrible. Terrible. I've had the worst experience with the Fairbanks Hertz. The "manager" Sherry is the worst -- honestly she should lose her job. We rented a vehicle that is un-drivable in the snow. This one told me I should have rented an SUV, or should have done more research. Luckily, I had booked through American Express who has agreed to pay the tow fee (which this Sherry told me I would have to pay) as well as the entire rental charge for the one day I had the car. Sherry exemplifies everything that is wrong with customer service in America. She put the focus of issues on the customer, and was very uninterested in helping find a reasonable solution. I urge the people at Hertz to reconsider her employment with the organization. Although, I know these are the actions of one terrible person (the guy at the desk who gave me the car was nice -- although I wish he did try to upsell me on an SUV), I will never again rent a car from Hertz. read more

The cashier did overcharged, We want the money back. She just gave us the manager phone number. On the receipt didn't show we purchase the gas. So we refilled the car, but the cashier charge the gas fee. They are just a robber. read more

Easy access to rental counter. Had all paperwork completed before our luggage even hit the carousel

Great and fast service and no tricks. My rate even went a little bit lower than my reservation price

The service at this location is first class. Smiles and helpful attitudes. A good selection of cars. This is why we've been renting from hertz for so many years. read more

A week ago I called hertz for a price quote on a rental car. They gave me a fair quote and a confirmation number. I wrote down all the details and had the rep repeat the info three times. Today I called to check on details of the pick up. The rep could find no confirmation code or any details. No email confirmation was sent to me either. Lastly, the price is now more than three times their original quote. I am disgusted as they will not make good on the quote they originally gave me and somehow know nothing of the confirmation code they provided. I am disgusted and have had similar lapses occur with Hertz. I will not be renting from a company that does not keep its promises. read more

First vehicle I rented had not been winterized. Had to come back the next day and do an exchange of a winterized vehicle. Customer service was great. Chevy Impala was a great vehicle and had a great heater for -20 degrees. read more