I made a reservation with Hertz for pickup on 04/20/26 at 12:00 PM. Hertz gives customers a two-hour window to pick up reserved vehicles, so I arrived well within that timeframe. When we got there, the front door was locked, and we were told through the window that there were no vehicles available. An employee I have rented from many times asked to see my reservation, which I showed him on my phone. He stated that he had already informed the third-party booking company that there were no vehicles available. However, no one from Hertz contacted me to let me know my reservation could not be honored. I then noticed at least 20 vehicles parked in the back and behind a fence and recorded them on my phone. When I asked about those vehicles, I was told they were all reserved. I explained that this situation was costing me a significant amount of money and creating a major inconvenience. Instead of showing professionalism or empathy, the front office employee laughed at me and said, "That's why you aren't getting a car." He was correct -- I did not get a rental car from Hertz that day, despite having a confirmed reservation. I have been a loyal customer for years, but after this experience and the way I was treated, I will NEVER rent from this location or any Hertz again. read more

I rented a compact car and they gave me Chevy bolt. I requested a gas vehicle which they said they can't because of the reservation. They stated I can swap with another location. They said I had to call to figure it out and arrange the swap. I called 4 locations in my driving route and they all said they don't anything available. Those locations said this location has to meet my demands even when I said I will pay for an upgrade. Next I just went with the car and as soon as I got in the vehicle I could tell that it was a previous smoker. I said I will accept a car that smells like that. They still said they can't swap. So 45 minutes later after asking for a manager who was there the whole time. He made the swap to another vehicle with ease. I requested to speak to someone else or a manager over 30 minutes ago and the "manager" was just walking around the whole time. My next vehicle was a good one. I will not use this location again. Someone please tell me why each tire pressure is at 45-47psi. The door panel on the drivers side says 35. I give up on this place. read more

Person at the counter (African American race) was extremely rude and disrespectful. called in to check on my insurance claim assigned rental, this person who didn't even mentioned his name with a heavy voice even before letting himself hear a single word out of my mouth says 'Can you hold for a SEC!' He never came back for 22 min me being on the hold. I decided to drive to this place while I was on the 'HOLD' so he may realize his customer service rules. read more

Hertz Car Rental on N. Texas St. in Fairfield, California, provided me with the worst service I have ever experienced from a rental car company. I am 54 years old and have rented cars all over the country and the world, and I have never dealt with such incompetence. Four hours before my scheduled pickup, I received a call from a representative named Nick, who told me they had no vehicle available for my reservation. When I questioned this, he dismissively stated, "A reservation is not a car." My reservation was for a full-size pickup truck classified as "elite," but I told him I was fine with any vehicle as long as I had one by noon. Nick assured me he would follow up to let me know whether I should come to the location--but he never called back. Thirty minutes before my scheduled pickup, I called again, only to be told there were no cars available. The lack of communication and accountability was appalling. If you truly need a rental vehicle at the time and date you reserved, avoid this Hertz location! They do not honor reservations and provide unacceptably poor service. read more

Do NOT rent from hertz in Fairfield They bait and switch there customers I booked a vehicle on line and agent assured me car was at there location Took an Uber for $45 to there location and they told me they had NO vehicles Agent didn't apologize just stating these bait & switch happens all the time Was left there with no ride Fortunately enterprise car rental was in walking distance What a great experience from enterprise, had a vehicle I liked at the price I expected book your rental at enterprise a national car rental company, they know how to treat their customers Ask for Nate great rep read more

Guy at the front will talk your ear off if you let him. Great customer service but it can be quite annoying when you're in a rush and just trying to get in and out. Very friendly though. read more

Worst rental experience using Hertz Fairfield. I booked the rental at this location two months prior to my departure date upon showing up to the office. There was a note on the sign saying they were closed and sending us to Vallejo. We received no prior communication that they were going to be closed and was not able to speak to anybody at this location. Upon calling Hertz Vallejo that did not have the vehicle we had rented and instead offered a ram 2500 to drive to LA. Additionally, they did nothing to help us find another vehicle that would match our rented one. We were forced to drive to SFO to get a van and play double our price Hertz has done nothing to make this situation right. I have yet to hear back from Hertz, Fairfield or Hertz corporate on this situation. Beware do not rent from Hertz Fairfield. read more

I literally made a reservation for a car for New Year's Eve to go to Reno. When I got to the rental place I was chatting with the manager and the customer service person and both were extremely helpful! And nice! They were both doing many things and still making sure to chat and he as helpful as they could the only thing is I wish that I could have gotten picked up from home and dropped off. Arranging a ride was hard. Keep up the great work guys! read more

Had a bad experience with this Hertz location. They were really rude and showed horrible customer service. It felt like they did not care about me or the money I put out to rent a car. If I would have known my experience would have been like this we would of never used them. read more

Please SKIP this place. This place decided to close early on a Friday. Didn't give me a heads up about closing early. Just wrote a hand written sign saying closed. So unprofessional my whole trip was ruined. Who does that your business hours on the door are from 9-5 M-F it's Friday 12pm why the F**k are you closed. Call and double check with these people. Better yet just don't, go with enterprise. They were so accommodating and were able to get me on the road that same day. read more

Usually only 1 person working the counter, so expect to wait if there are people ahead of you or if the attendant was on the phone. The attendant that helped me when I picked up the car was pleasant and so was the one that helped me when I returned the car. There is someone else working, but they may be running around getting the cars ready or processing returns, etc. I booked the manager's special and was only offered an electric car, no option for a gas powered car. Options were a Kia Niro electric or for an up charge, a Tesla. I chose the Kia since I didn't want to pay extra for a Tesla. The attendant that helped me when I picked up the car was pleasant and so was the one that helped me when I returned the car. I booked the car on Priceline and the price I was quoted on Priceline was $472.89, but when I got there, the price I was told was $488.15 which is $15.26 more than what was quoted on Priceline. I was in a hurry when picking up the car, so I did not have time to argue about the price. The other thing I was not happy about is that the "electric" car did not come with a charging cable! How do you expect to rent out an electric car and not provide a charging cable?! I was told to just search for charging stations nearby on the car's GPS and I can charge at the charging station of my choice. If I was a tourist staying in a hotel, then I guess a charging cable would not be necessary, I but I live in town and got the car due to my car is in the shop, so it would have been nice to be able to charge the car at home without having to wait for the car to charge at the charging station. The plus is that I was told I could bring the car back at 80% charge (94% when I picked it up). I don't appreciate the discrepancy in price and the fact that they only allowed me to choose an electric car, but not provide a cable to charge it with! read more

Zero stars. I was sent by Mercury insurance to pick up a vehicle on Friday. I called Thursday night to make sure a vehicle would be available in the morning, I informed the representative I did not want an electric vehicle because of my last rental experience. When I arrived during my appointment time the representative advised that they only had 1 electric vehicle and it cost $51 and my insurance was only covering $22 a day , no one called me and told me that there wasn't any vehicle in stock. The manger John was very rude and unprofessional. I was stranded and had to catch an Uber . I was late to work . Hertz as a company is completely unreliable , and the customer service is horrible ver misleading and all about sales. read more

I highly recommend Hertz. The guy who helped me, I believe his name was John, was a pleasure to work with. He was very kind, funny and got me into a great rental in time for my daughters first day of school. He made a stressful time (having my catalytic converter stolen for the THIRD time!) that much easier to deal with because, yay! There are still good people in the world. He has worked there for a while and it sounds like it can be a stressful and even dangerous job, to say the least. So can we all try to be nicer to employees? Treating others how you want to be treated gets you much farther in life! Thank you again, Hertz, for making a horrible situation bearable. You rock!! read more

Bringing my future rental business here! Excellent customer service here in Fairfield, friendly staff, very professional, and courteous. The office is clean, airy,and the atmosphere is relaxing. Al is the gentleman I worked with and he is super! Al is very helpful, very patient and made me feel at ease after a stressful trip from Upstate New York to California. Met John whom is funny and helpful also. We were given a ride by Robert to pick up our vehicle. Robert is a quiet gentleman with a relaxed approach. If you are looking for renting a vehicle, look no further, this is it! I recommend this store/office and employees. Thanks for such a wonderful experience. read more

I needed a rental quick due to a mechanical situation with my daily driver. Used their app to reserve the vehicle. Hertz confirmed the reservation at this location. I usually rent through Hertz across the US for work trips, so I expected this experience to be the same. Took a Lyft to this office. I walked in and the room smelled like weed. Ok, I can ignore that. The guy at the counter at first said there was no reservation for me. Then found it but said he had no cars. I said that I had reserved through the Hertz app and they confirmed it. He said I should have called them directly. (???) I've never, in the 14 years I've rented through Hertz, had to call a site directly, and even if you do- you are routed to the national call line. So used the Enterprise app and they got me a car in 5 minutes. Walked down the street to enterprise and picked up my vehicle. No fuss. No problems. Moral of the story- don't rent from here. People were very rude. read more

I believe that this Hertz location should be relocated and re-staffed with a focus on customer service and quality assurance. This is my second time receiving a Hertz rental due to AAA reserving while my vehicle is being repaired. The Fairfield office is filthy, with poor lighting and personnel that seem to be incredibly unmotivated. Today I received a rental car that could not have been cleaned in the recent past. There was some type of dried up juice material on the inside of the drivers side. The windows were smeared, it smelled of funk and smoke (like someone had been living in it. I called the office and the person that answered showed complete disinterest in seemed to be on auto pilot with monotone replies. I'm not sure if AAA has a long term contract with these guys or are limited to what is available locally. But rest assure, I will not be doing any business (direct or indirect) with this Hertz location in the future and advise to steer clear of it. read more

Absolutely terrible customer service. 3 guys just sitting around the counter... not friendly at all. Let me put it this way- they don't want to help you. Don't go here. Plus it's in a terrible location that does not feel safe at all. read more

To anyone needing a rental car, DO NOT & i repeat DO NOT go to Hertz on North Texas. We had a reserved a vehicle to pick up at 12 and we werent able to get there until 1, at which they had already given our vehicle away. They told us we were late, and when we told them we came as soon as we were able to get here and that nowhere in our confirmation email did it state that there was an allotted window before your car would be given away, they continued to speak over us and tell us we were late and there's nothing they'll do. I understand there are no shows and they need to rent out the vehicles, but an hour later...for a reserved vehicle? Even though it guarantees the car you reserve ...and then no attempt to help us but just straight attitude right off the bat? So I decided to check out some reviews and wasn't surprised to see multiple other people had similar complaints of not being able to pick up their car that they RESERVED IN ADVANCE due to them giving them out to other people. But they're were ALSO many other complaints about the Manager John! Similar complaints to what we experienced which shows that's just the type of manager he is. Very unprofessional and rude with a bad attitude. He had no intentions of solving the situation and instead just kept up the bad attitude and snarky comments with his "I don't care" attitude. He then tried to tell us that upper management came and took most of their cars. But didn't feel the need to let any of the customers who had reservations for that day know in advance. There was even another customer inside dealing with the exact same situation when we came in. (He reserved a car, even received a phone call this morning confirming, and they gave his car away and dismissed everything the man said.) he even looked at us when John walked off and said he had a bad attitude. The other worker Abe I guess decided to hop onto the bad service train with his manager and proceed to wave us away after telling us he wouldn't help us because they don't have any cars. Safe to say I will NEVER go here for any rentals because it's a waste of time and not worth the headache to be disrespected at a place you are giving money. read more

These people are very rude When you go to the place they treat you like shit The manager doesn't want to put in any effort to help. They speak to you in a very rude tone, they don't want to provide service. I don't recommend any one to go there read more

No cars, not answering calls, messing up on reservations?!?!?!?! Better close this place up, for good. read more

This place is a damn mess. Boyfriend put in a reservation about 2 months ago to get a compact for a rental. Checked in with them a week prior to make sure things were still looking good. Shows up on the day of pickup and they screwed up because there werent any compact cars so he was given a standard for no additional cost. Fine by us but of course this causes problems later. We get a Hyundai Elantra with scratches on the sides and it has 3/4 full of gas. We had a place with this car because we went to several beaches. The day we turned it in it had about 26 miles left before gas was empty which seemed perfect because there's gas stations nearby and Hertz wouldn't drive too far to fill up the tank again. They tell my boyfriend he has to clean up the sand or he'd get charged the cleaning fee. You guys are already gonna clean it so why do we need to clean the sand?? Maybe if you had removable mats we wouldve been able to clean the sand off but the car didnt have that so we didnt think there was a need to go through the trouble of vacuuming it. Whatever. They tell my boyfriend he can drop it off the next day for no additional cost. The next morning my boyfriend takes the clean car back and they tell him he needs to return it with the same amount of gas that it came with. What?? Why would he add gas to a rental car?? They almost didn't let him take it to a gas station and wanted to upcharge the gas from their end which would've amounted to $9 a gallon versus the $3 a gallon at the nearby gas stations. They eneded up letting him take the car to the gas stations himself. He comes back and they try to charge him for the additional day it took him to bring the car and for having a standard rental car instead of the compact! Are you guys idiots? YOU screwed up not having the compact car and let us have a standard for no extra cost and you told us we can return it the next day because you're too lazy to clean a rental car that is pretty much already clean except for a little sand. They ended up not charging for the standard car and for the additional day but cmon get it together. Be more organized and customer oriented. Who wants to spend money on gas for a car they wont use again? Who wants to clean sand out of a car they had fun in after theyre done with it? You guys suck and dont know what youre doing. read more

If I can give you zero stars I would . I rented a car to pick up morning of feb 15. I got a call at 8am and told me that they don't have a car for me. I drove to the location and demanded for a different car due I'm on schedule going to Los Angeles for a wedding. The old guy working that morning told me that they still don't have a car for me and it's not they're fault!!! So they finally got me a similar car to what I originally rented just handed me the keys without any description what car it is / no apologies. Got in the car and gas was empty!!! Don't rent at this place. Service sucks!!! That mean and nasty guy should just quit. He doesn't look very happy with his job!!! read more

I've never had a problem renting a car from Hertz before, but just recently, the last two times I rented a car from Hertz, I was told the day I was supposed to pick up my rental that there was no car available for them to rent to me. I don't know how you could possibly rent out cars you don't have. I've been using Hertz only because they have slightly better deals than other rental places, but I definitely will never rent from this Hertz again. read more

Don't even know where to start with this place! Absolute garbage!!! My wife and I were sent here by our insurance company to get a car while ours is being fixed. We arrived at hertz at 8:30 there's already five people in line. It then took another hour and a half to get rental. There was only one person working and five other staff members walking around. I don't what they were doing and why all the staff 100 years old working with an even older and slower computer system? It took 15 minutes for the contract to print. Oh and to add a little insulting to injury they give a stupid little dumb Toyota Yaris!! Wtf! I'm 6'5"!!! Not impressed!! AAA and GnC auto body, this is not a good look for you either. We pay for our premium insurance coverage every month. We should not be sent and subjected to this type of disgraceful service!! Is wrong to expect good customer service a clean car that's of the standard as the one I drive? But I guess it's ok because cause they say you can come back and change it later. Let me clarify something for you all real quick!!!! We didn't want to come spend a hour and half there in the first place! Coming back to change cars is no consolation for poor service and lack of respect for people's time!!!! You all lucky that yelp makes people give u at least one star!! Absolute garbage!! read more

Hertz Rent A Car - Car Rental Near Me - Fairfield, California

Never going to this location again. I booked a car months in advance and they gave my rental to someone else leaving me having to last minute try to find another location for my vacation the DAY before. The manager John was extremely unprofessional and disrespectful. They did nothing to fix the situation or make things right. There was another customer dealing with the same issues with having their car given away as well. I would never recommend this location or this company at all anymore. read more

Don't book online they won't have a car. They will let you book it online then call you before the booking and tell you to kick rocks because they don't have a car. What jerks they made no attempt to help or have any customer service. read more

This place is an absolute scam. Added additional coverage options without explaining them. Have had to make multiple phone calls to have sorted out. If your insurance sends you to this place demand a different rental company. Absolute waste of time. read more

Go somewhere else Very dishonest Inept employees Very disappointed in the way they conduct business read more

I usually go through hertz due to having AAA and using the app but this location is by far the worst! The manager and employees there are so rude and always seem to have an attitude towards customers. Extremely poor customer service, very passive aggressive and uninterested in helping anyone out. This location needs to be restaffed and remodeled as well. I would highly recommend enterprise down the street, customer service there is 10/10. read more

I will give a zero star if I yelp allow. This location is totally full of scammer. Be aware to decline to all offer they make you. It might even come in to the contract with out you agree on it. The rep said "hertz offer cheap gas and you can bring it back empty gas only going to cost you 2$ per gallon" i did not say yes or no. He did not ask did I would like to purchase the plan. However the rep said.. "Does it sounds good ?" I said Aha... And boom 34$ added to the contract. When I return the car I said I did not purchase this. And they playing scam that there is nothing they can do about it. Blah blah blah... Car was full of smoke smell and it was on the contract. They promised to switch the car when they have available but never get a phone call. Scam and Scandalous please be aware to say anything when you rent the car. read more

Hertz Rent A Car - All reps trained well to scam you this is one of them. - Car Rental Near Me - Fairfield, California

For the people who live in Vacaville: Hertz Rent A Car also has a location in Vacaville, with the Vacaville Auto Body Shop. So to avoid driving to Fairfield, if you call the Vacaville Auto Body Shop (or are getting your car fixed with them, and just mention it to the nice people up front) they will have a car waiting for you at the Vacaville location when you need it. Same prices. Same cars to choose from. Closer/More convenient location (for Vacaville people). read more

Customer service was on point, vehicle was in good condition, and they offered me a ride home after dropping it off! Thank youu!

I was praying the reviews weren't true but we arrived a few minutes before 730am and far from personable I let him know I made an early morning reservation with Expedia. He said I'm trying to get cars in and I don't know what time I'll have one available. Not even at 8am for the time requested? No! My husband ran to enterprise a block away and they got us a car in just a few minutes. They even laughed about it, (with us) telling us we went to the wrong place. We sure did! Customer service is key and having a functioning business. read more

This rental car company rented me a car with grinding brakes on Friday Dec 16th 2023. I did freeway driving and came home and called them to come pick it up because of the dangerous brake situation and they picked it up right away. I was told I would be reimbursed for part of the rental and my $250 deposit would be returned. Then 2 months later I was charged another $250 on my credit card and when I called the fairfield office they knew nothing about it and told me to call the billing number which was never answered after more than an hour in the recording loop. It's hard to reach anyone in this business as hold times are super long. I disputed with my credit card but they said I signed for this back in December. I may call them on the carpet in court to expose their deceptive practices. They ripped off the wrong woman! read more

Horrible customer service. Reserved a sedan the night before I was leaving due to all of the cancelled flights with southwest. Upon picking up the car, they had no cars available, even though there were multiple cars available when looking online. The employees offered an SUV to rent at no reduced price, and said that reserving a car ahead of time is just a "suggestion." rude and unprofessional. read more

I've been coming to this location regularly for all my rental needs and I'd like to say their customer service is really good. Very clean and professional. Andrew has taken care of us many times and he is quick and gets us going. Andrew is very friendly and even though it gets busy he is on top of it with every customer. read more

They are vary rude and I will be reporting them to my Insurance for how they handled my experience with them they not only never picked me up on the day they were supposed to the following day they had ran out of cars and then never called me to inform me. Please do not do Business here read more

They were very rude to me . Very unprofessional and unhelpful. I had rented a car and they kept trying to upgrade me because they didn't have the size I had prepaid for but I was driving a long distance and didn't want a big car that was bad on gas . So they offered me a downgrade but wouldn't give me the difference. John the branch manager was very unhelpful . He was snarky and rude . He even accused me of having a dog in the car . I didn't even have a dog for the trip . Save yourself the headache and go somewhere else . read more

It was my first time renting a car from Hertz of Fairfield. My car insurance actually was paying for it after my car was hit by another car and the auto body shop had reserved a car. I dropped off my car at the auto body shop on a weekday and I was told it was best to pick up my reserved car (only 2 doors down) while the paperwork was being processed. The gentleman at Hertz was courteous and respectful. Luckily I arrived the time I did because there were only 2 or 3 cars left (a Friday) and the one that was handed to me was compact which is fine because I'm short. The white car was clean on the inside and outside for the most part except for a few smudges on the exterior. The interior had an odor but it was nothing a car freshener couldn't fix. I only drove it around Solano County so obviously didn't go over the mileage they had set aside before I would get charged more. I filled it to half tank since it was given to me with a 1/2 tank, took it to a touchless car wash and brought it back the following Tuesday without a problem. The young lady that was working at the desk was professional and respectful. Their lot was pretty full on a Tuesday. They might consider moving to a larger lot as it seems there is a large demand for rental cars. read more

wouldn't even give a star. reserved a car two weeks ago, they called 24 hours before my family was supposed to leave for a huge family trip to tell us they would not have a car ready til 1pm. we had to be in the road by 8 am hence why our reservation was at 8 am. they had no remorse or had any solution on how to help, besides telling us, you can call Vallejo or Napa, when clearly this was their doing. we called Vallejo and they had no cars and same with Napa. what was the point of having a reservation when they couldn't keep their end of the bargain? I asked to speak to a manager, of course there wasn't one there. I asked for a number, I called and oddly enough they put me on hold for 20 minutes, which they probably warned that I was going to be calling. THE worse customer service. The guy I called at Fairfield office also kept talking over while I was talking. we called customer service for a refund and of course it will take 7-10 days since we are now out of our original reservation we had to keep. POS company. DO NOT recommend and not even sure how they are still in business. read more