I would give Avis Rental negative 5 stars; they don't deserve even one star. Yes, that bad! We picked up our rental from Detroit International. There was just above half a tank, and the smell of smoke and weed was so strong, it almost knocked me out. There were used paper/plastic cups in the back seats and back of the van, not to mention the long line I waited in as a "preferred Avis Member" due to the shortage of cars. I have rented with them over the past 8 years, countless times, with no problems until this one. When leaving the airport with the rental, we advised the Avis employee at the gate of the issues we were faced with (smell, trash, and between half and a third tank of gas. The employee said she would document this. We took her at her word as she is an employee with Avis. So much for that. Apparently, there was no documentation at all regarding the issues we had! Today, I received a letter from Avis telling me that they are charging me $450.00 for cleaning because it was not clean! I have never had even 1 issue with the return of any rented vehicle/ I don't smoke cigarettes or weed! This is absolutely unacceptable! They got their vehicle back way cleaner than when we picked up the van. read more

Today online I found the price of 1875 a day plus taxes using my Alaska Airlines card but when I called he said that that's an airport price which there's not an airport near here and they said 45 a day I think that's terrible read more

It got worse. Same woman works there and was so unhelpful I left and went to a different location.

This place is terrible. I had a reservation for a full size GAS car, cause I don't trust hybrids or EV, so I can drive to SoCal with my 4 year daughter. When I get there they tell me they only have a hybrid minivan left. It's too late for me to go to another company because I have to start my trip. The van they gave me had spill stains on the inside panel and was just trashed but they decided to charge me a cleaning after my trip, lol. So almost 2 hours driving in this big van with just me and my daughter and then the van had a message that says " pull over it's going to shut off". WTH!! Call the Avis office and told them what happened and the employee tells me the manager says hybrids just do that, don't worry about it, just keep driving. I keep driving then the van does it again, engine shuts off and I can't accelerate anymore. Now I'm on highway 5, stuck in the middle of nowhere with my 4 year old waiting for a tow truck that took 2 hours to get to us. Tow truck brings us to another Avis, over an hour off our route to SoCal, to pick up another car. Our 6 hour trip turned into an 11 hour trip thanks to Avis. Great job guys!! read more

The lady at the front desk with the cane is the rudest person I've ever had to deal with in my life!! She gave me the wrong information, talked very rude and very disrespectfully to me. I am very easy going and let a lot go, but this lady went out of her way to be nasty to me and my girlfriend as well. We come here at least once every couple months to rent a car but not anymore. There have been too many instances with this lady where it just rubbed us the wrong way to the point we'd rather pay more to just get our cars from enterprise. read more

This place is horrible I had insurance and my insurance as contract with them and they gave me a card that it did not drive even for half a day and the car left me in the middle of the road and they told me the car is a 2021 but did not work read more

This car rental place is all bad. Monica was rude. I made a comment about the dings and scratches she said "well you paid for the extra insurance so it doesn't matter about the dings and scratches"! I told her, " to mark all the dings and scratches because I'm not going to pay for the damage somebody else caused". Sounds like this place is scamming for insurance fraud but I don't have proof of that. I rented the car and drove about forty miles and needed to go somewhere else and the car started making a sound under the hood so I didn't drive the car. I called the phone numbers on the packet Monica gave me with the contract for the rental. Finally got someone on the line and was told to take the car to Los Angeles to the airport and they would trade the car for another car. I'm in the San Francisco Bay Area. How was I going to drive to Los Angeles to trade the car? That is ridiculous. The phone service people need more training. I got zero help! I returned the car early. Monica was not in the office so I returned the car to Alfred. He was rude to me when I asked if they serviced the car before they rented the cars out. His reply was "yes". The car stunk like body odor and was dirty inside and out and had no water in the windshield wiper reservior. When I told him there was something wrong with the car and I didn't want to drive it and have to pay for the car if it broke down he said, "there is nothing wrong with the car", as he was is walking towards the car. I thought he was going to the car for the mileage and to check the gas so I followed him. He got into the car, started the car, and floored it in the parking lot almost taking me with him! He raced the car around the building and parked the car, getting out saying, "there is nothing wrong with this car". Alfred gave me a twenty dollar credit. I called Monica later that day and her comment about Alfred was "I wasn't there so I can't say anything". Alfred could have ran me over when he floored the car! Very unprofessional! I did get half the money back for the rental after speaking with Corporate but I will never rent a car from this place again. Alfred is NOT great!!! read more

I had a long-term rental and Alfred was extremely helpful and courteous during the entire process. The car was perfect and the transaction was smooth and straightforward. Whenever I needed to call asking for an extension or questions about the car or my rental agreement Alfred took care of everything and I didn't need to worry about anything. Perfect rental experience and I will definitely come back for future business. Highly recommend. read more

This place is a ripoff! They charge $100/day for a Toyota Corolla and the service representatives were not friendly and extremely rude. The receipt stated a daily rate of $41/day then there was an added charge for "non taxable product/services" for an additional $97.88. That was after waiving all the extra insurance they were offering which probably would have been another $100. When I asked about the extra charge they said I was getting special military rates! I will never rent a car from this place again. read more

I will never rent from this place again. I rented a car and the cool to hot meter looked like it was more on the hot side than the cool side so it as my due diligence to check the coolant and low and behold, there was NONE! I thought to myself "how come this isn't checked prior to loaning the car?" I had to add some as well as wiper fluid. I was not happy about this as I was driving this car to go down to Southern California. I called Avis, spoke to Alfred who was not helpful or empathetic and told me that I wasn't supposed to be looking under the hood for those kinds of things. So I asked him if I had to wait for the car to overheat in the middle of nowhere to get assistance? I did not think this was an acceptable answer and he provided no apologies. When I returned the car, he wasn't in the office, so I complained to the agent who stated that they have no way of checking that at their facility. Not acceptable. I was going to ask for compensation but decided against that as this will be my first and last time dealing with them. read more

i have always reserved cars from this location alfred has helped me a few times and is friendly. i reserve from this location because of good deals i get. the issue is the other employee monica i have had to deal with her a few times and every time i do she a is soo rude, has an attitude and will cut you off well you are speaking to her. when you try to ask her simple question she cocks up an attitude! this isn't the first time i've had to deal with her rudeness. i will no longer be renting from this location because of her rudeness!!! read more

This is my go to place for family road trips. Once again customer service was excellent. Alfred is the man.

We were in a jam. We walked in 15 minutes before closing. We were 1,000 miles from home, from Dallas, TX. We were in Vacaville, CA because our son was in the military and in the hospital. We needed a car right then. Bret took care of everything with no hesitation. He didn't make us feel bad that was closing time. He just took care of exactly what we needed. Avis should have more people like Bret. Give that man a raise! read more

Omg the service here is excellent! Brett is a wonderful person he took care of me when another rental company was mean to me. Brett gets all the stars !!!!! read more

Avis right outside Travis AFB. Rented a car since my truck needed work done. Reserved the lowest class online for pick up on Monday evening and return Friday same time online. It was estimated around 155 but came out to be around 144 since I didn't need a lot of their features and opted out of insurance. Got a Ford Focus with about 16k on it. Down side was that it smelled like smoke. They have a sticker on the window about the cleaning fee with the no smoking sign, but didn't smell like they had it detailed after whoever smoked in it. Other than the smelly car the service was great. read more

Alfred is great!!! He was able to help us figure out our situation. He was helpful and knowledgeable. Thank you.

Horrible customer service from the owner. No one communicates not to park at the front, no signs or anything. Owner acts like the customer should know, or know to ask. Employee saw us park there and said nothing and the owner threatened to tow the car. read more

I had an absolutely horrible experience with Avis car rental on 07.24.19 at the San Francisco, CA location, however, discovered this is a corporate issue that they do not intend to correct. We spoke to an agent over the phone (George) on 06.27.19 at 4pm (eastern) who booked our car. He explained to us the different types of insurance coverage charges and explained that the one I had chosen covered us in "any type of accident". When I got to the counter, my total was almost $100 more because that policy was only "LDW" (only liability insurance). When I asked to speak to the supervisor on duty (Pius), he told me there was nothing he could do to help because "there were other customers and he must move on". The wait for their customer care line is LONG (most likely due to poor customer service and untruthful coverage information). I ended up being here over 2 hours trying to request that the company make this right, and was told it could take 3-5 business days for them to make a decision. I am an AAdvantage account holder and was suggested to use Avis for a rental as I would receive a discounted rate. I am highly dissatisfied with Avis, their customer care, and how corporate handled this situation. There is a reason you cannot find Google reviews or Facebook reviews. Consumer be aware that this company's insurance policy is a scam. I rent frequently with Enterprise and Almamo and have not experienced any scamming with their insurance policies. Please be aware that if booking with this company and using their insurance, you will not get what you were told you would receive. read more