We rented a car here and the service was excellent. We landed after hours the young man was very pleasant and knowledgeable. Checked us in and got us on our way in no time. Check out was was even easier! read more

Flew into Gunnison-Crested Butte Regional Airport last Saturday for work. Upon arrival in the terminal - I walked up to the Hertz counter while waiting for my bag. There was no line so I was waited upon immediately. I provided my drivers license and the guy had my contract and keys all ready to go. There is not a separate #1 Gold counter here - everyone uses the same line. When it was time to depart - we walked out the front door of the terminal, crossed the street right in front of the terminal - our car was 3 spaces away. No shuttles or buses to take - it was the shortest walk ever to pick a rental car at an Airport! When it was time to return to the Airport, we parked in approximately the same place, walked in, and dropped the keys and contract into the Drop Box - the counter was not yet open. Very easy and convenient! read more

Hertz Rent A Car - Car Rental Near Me - Gunnison, Colorado

I returned a vehicle September 19 to this location and I mistakenly left a bag in the back of the car containing gifts for my daughter. For 11 consecutive days I've tried to contact this location no less than 20x a day during your posted business hours and otherwise. I've called the 1-800 "customer service" number about 25 times and finally managed to reach someone in Asia who advised me after 30min that I needed to register the issue online in the "Lost and Found" section. So, I go to the Lost and Found section and I can't even register the missing item because the GUNNISON location ISN'T EVEN A CHOICE IN YOUR LISTED LOCATIONS. Out of desperation I even emailed and called the Montrose Budget in hopes that someone, anyone, will actually pick up the phone OR email me. No response from them either and the phone their rings endlessly as well. I also replied to your survey you sent me listing this issue as well and that too yielded zero feedback. It's amazing to me that after all the attempts to communicate with you, to simply reach a human, that Hertz remains silent and not a soul can be reached. The car was literally parked 50 steps from your counter and all it would have taken was someone to reply to me, to answer the phone, to acknowledge me, the customer, and my daughter would have her gifts and you'd have a happy customer. I've spent massive amounts of time through email, phone, your website, a survey and even tried via a different location and you're absolutely impossible to reach and you've made it clear how concerned you are about your "customer service". read more

Be careful with rentals here. Gunnison airport closed due to snow so we needed to quickly find a way to get to Montrose to get the last flight out. My mom had altitude sickness, so we were desperate to make the flight, and they definitely took advantage of that. We were offered best rate at $425 for a 1h15min rental. The car wasn't even an AWD vehicle as they were sold out. They happened to leave a bill of the customer before us with our bill. He paid $112 for a full day rental of the same car. 4 times the price is unacceptable and taking advantage of your customer's situation. It is ruthless. read more

I booked a car for a day and the reservation information said I would be charged $104.18 and that I was to pickup at 9 AM. A Hertz employee didn't show up until 10 AM. She asked me for a credit card so I gave her one and took the information. I returned the car that same day with a full tank. I now have 3 different charges from Hertz over the past couple of days for $240, $100, and $100. I called Hertz but they said they aren't making the charges. I had to close my credit card because of these fraudulent charges. I will never use rental agency again. This is awful. I've tried calling the Gunnison office but it just hangs up on me instead of transferring me. read more

Very Disappointed. Made reservation off 800 #. Said hours are 9am to 4pm. We rushed best we could to get there before closing. I left 2 phone messages saying we are on our way and will be cutting close. Voice mail box was full on 3rd call. No return call was made. Still Rushing 2-1/2hr drive to get there in time before closing. We pull up at 3:55pm. No one there. Desk has a sign "Hours 9am to 1pm.".......... . Had to get Tow Truck driver to drop us off at nearby Hotel. This caused me over $125.00 for the room since we could not get rental and leave immediately. Customer Service needs improved. The Rep. Sat. morning, Katie, was very helpful. read more

We were planning on using Hertz to rent a car to drive to DIA today. Unfortunately the employee was NOT wearing a mask despite masks being REQUIRED indoors in Colorado. So we had to rent from Budget/Avis instead. Totally against public health and safety regulations in Colorado for employees. I can understand not being able to force all customers, but employees are required to wear masks. We made sure to not even approach the desk as to keep ourselves safe. Hopefully we can use your service once the pandemic is over and we can be assured that the employees will take the safety of the customers seriously! read more

This review is for their service I used in June 2018. Finally catching up with my business reviews. Unlike Budget Rental, I had no problem at all with Hertz. Easy reservation, competitive prices and excellent service. This helped make my trip to Lake City, Colorado less stressful! read more

This is the absolute worst rental car location that i have dealt with in 40+ years of travel. Extremely unprofessional, and they could care less about their travelers. Our flight from Denver to GUC was delayed by an hour, which put us at GUC at 3:20pm. The Hertz counter was deserted (the competitor counter was not). Their hours are only 12-3, which is confusing because expedia says 10-4. So at 3:20 I called the number on the sign, which is the owner's cell number. Non answer. I texted and waited, then called again. No answer. I received a call back from owner/manager, who said they were closed and could not help. I explained our flight was delayed and she did not care, in fact she was very rude about it. I begged her to come up there and rent us our car so we had transportation to leave the airport and she refused. We were literally stranded at the airport with no way to leave. There is no uber or lyft. NO taxis were available. We ended up walking 1.5 miles with my 75 yr old father in law to our VRBO. I tried to make the owner understand our situation by calling and texting back, but she blocked my number so it would go straight to voicemail and would not respond to our pleas. We had to cancel our booked fishing guide trip the next day because we had no transportation. I had to wait till after 11 and WALK back up there to get the car. The owner made no apology, and in fact she told me they didnt have a car ready for me and I would have to wait. Keep in mind I had reservations for the prior day and you would think my vehicle was there ready. I received a filthy vehicle but was happy to have a car. This woman ruined the first part of our trip. As a business owner myself, i dont say this ever... but this person does not need to be in business for herself. She does not need to be in the travel industry or have any business being a business owner. I look forward to doing business with their competition. Oh, btw, i spoke with the guy at the budget counter. Although he felt very bad for us, he had no extra vehicles for lease. He did say that he stays there for his customers and makes sure that when flights are delayed he is there and makes sure his customers receive their vehicles. read more

We were very, very pleased when a service rep came in after her shift to help us rent a vehicle in our urgent time of need. We had a car rented with another company for a pick up time later than any of the car rentals are open at this location. The other company did not return calls or e-mail complaints! Thank you to the young lady that probably was late for her softball game, because of coming back into work to help us!! read more

I arrived in gunnison on feb 12th at 3ish pm. There was nobody at the counter for hertz at all. i waited around for nearly 2 hours before a short black haired girl finaly showed up with beer still on her breath. After the horrible experience with her at the counter i was shocked to find my car smelled like cigarettes and was dirty inside and out. i recommend the air port does something about this lady asap, i never plan on renting from hertz again! I have been a snowmobile guide for gunnison for many years and after this first time encounter with hertz i told a few friends about this unpleasent event back home and sure enough 2 of my clients had bad ex;periences with hertz there as well. DO NOT RENT IF YOU ENJOY GOOD SERVICE!:( read more

DO NOT RENT FROM THIS BRANCH!!!!! If I could give them 0 out of 5, I would. There were two big issues. First is a rented a truck to be able to transport bikes up to Crested Butte (only because Hertz does not allow a bike rack that hooks up a to a towing receiver) and without asking they sent an Explorer as an "upgrade". We had 4 bikes that wouldn't fit in the explorer along with people and gear. My second issue is that because it was the "off season" this branch is not open on Mondays. I tried to call them directly to make the reservation but no one ever answered the phones. I ended up making the reservations online but because the branch is not open on Monday's i had to make it through Tuesday. I called them again, this time actually speaking to someone and they assured me that they would change it in their system and not charge me for the additional day. Needless to say, they charged me for the additional day. I tried calling the branch over a period of 2 weeks leaving 4 voicemail's and never got a response and haven't to this day. I finally called Corporate Customer Service this morning and got the issue resolved. As a scheduler for private aviation, I have never been so disappointed in a business as I am with the Gunnison Hertz. The owner of this branch should really re-evaluate their staff and best practices. read more