The team at Hamburg Enterprise are great they are cheerful, friendly and personable. You can tell…read morethey work well with each other. Many thanks to Jessica, Paige, and Louis. I needed a rental car for a week and the whole process went smoothly.

Made a reservation 3 months in advance for a full size SUV for a vacation trip. Arrived to no…read morevehicle. Was told "its hard for them to get full size SUVs" and the THREE people in the store were very much unwilling to do anything to help. Again, I made the reservation THREE months in advance. Called the 800 number and demanded a supervisor. Got sent to the airport. DONT BOTHER RENTING FROM HERE. Just go to the airport or use a different company.

Very satisfied with our experience. After being misquoted for dates from another company I was in a…read morebind to find something available and affordable on short notice. I pre-paid online for a next day rental (online would not allow me to rent same day) and was able to pick the vehicle out (of course from the class that I paid for) and change the rental period starting that day when we got there to add the additional driver which made things more convenient at the time. Then literally hours before we were expecting to leave we had a death in our family and ended up delaying our trip. Mark was very considerate and flexible with adding on the additoinal days we needed. If/when I ever need a rental car again I would definitely go here again.

Soooo, I was on the Avis app WHICH if you didn't know is considered a 3rd party app from what…read morecustomer service told me! not sure if that's true but use the online website not the app!!! I had a res for 6pm today. I called to confirm I could pay with debit and I was informed to bring a bill with my address. Okay so far so good. I spoke with the rep at this location for like 15 minutes..... NOT ONCE did she say they close at 6pm!!!! I spent 30$ on an uber just to go to a closed location. Support couldn't do anything as there were no vehicles at the airport so I basically wasted 60$ on Ubers and have to waste another 30$ tomorrow to go get it! Need to train employees better, or hire people who care. They're making money and the company did not. After I called customer service and was told I'm sorry that sucks 20 times. MY ADVICE FOR AVIS!!!! Put the location hours on the booking so WE KNOW WHEN THE LOCATION CLOSES. ALSO do not allow reservations AT THE SAME TIME THE PLACE CLOSES. Seriously, huge regret choosing this Avis location. I only gave 2 stars because I like Avis usually, never many issues. Today was a big one, wasted more money than the rental costs.

Referred to Enterprise by my insurance company (Liberty Mutual) after being rear-ended while parked…read morein a parking lot. Of course the person who hit me took of without leaving any information. The people working here were very efficient and friendly. All steps involved in the rental were explained as well as all of the available options such as addition insurances. No hard sell, just information. Since I drove a pickup a pickup truck was provided as the rental. The Dodge Ram 1500 Rebel was unimpressive but that's not Enterprise's fault. The provided vehicle was clean inside but fairly dirty outside with lots of debris in the bed. Our agent walked around the vehicle for the inspection before we left. The return was just as easy and just as quick. Different employees were on shift but the efficiency and friendliness was still there. A quick check of the vehicle and we were on our way. This is a great place to rent a vehicle.

Ethan was so prompt upon my arrival and was so kind. He personally took the car, it was slushy and…read moreneeded to be washed.

Don't do it! Any savings it might seem like you're getting upfront will cost you in aggravation and…read more$$ over the competition. They don't help you when there are problems with your rental. They don't call back when they say they will. Getting a human on the phone is impossible and when you do, they pass the buck and say they can't do anything. First it's talk to the manager. Then the manager has to talk to his boss. All the while they say they'll call back and don't. We were given a brand new car for our rental to go out of state to find a house. It unfortunately developed a catastrophic engine problem and had to be exchanged. That process alone was a huge headache because there are different levels of hertz. The local hertz where we were, out of state, was not "corporate" so they couldn't help. Our only option was to go to the airport which is a nightmare in Itself. So I'm the middle of appointments to look at homes and do all the things necessary to buy a house while being 900 miles away from home, we had to take a trip to the airport in rush hour traffic taking hours out of day. The car we were given was filthy (which is funny since they warn you you'll be charged an exhorbitant fee for returning an excessively dirty vehicle). It was poorly maintained. Tires were dry rotted, brakes worn down and shuttering making our ride home dangerous. Along the way the headlights decided they didn't want to work and we got a message to go to the dealer. The side wall on a tire blew out so we did the right thing and took time out of very busy trip to try to get the tire repaired. The tire company and my husband both spoke with a hertz representative and they refused to cover the cost of the tire because we didn't pay for their extra coverage. However it was likely their poor maintenance of the vehicle that led to the blowout. We could have driven home on the donut and returned it with the blown out tire and called it a day but we didn't. Now for a week, we've been getting the run around about this ridiculous rental experience. To top it off, the manger knew nothing about our issues despite being assured that he was notified of our multiple visits to talk to him. All he offers is a voucher for another rental. Ummm we won't ever rent from hertz again. In addition to the above, their plate pass system changes you for tolls even when you use your own ezpass. The number on the plate pass box and website are out of service and it takes 5 business days to get a response via email. Last time we were charged over $400 for tolls when we paid with our ezpass and had to jump through all kinds of hoops to get the charge removed. We'll see what they try to charge us this time. I did my part and tried to handle it preemptively but they make that impossible. If you want to punish yourself, rent from Hertz. Their motto should be Hertz hurts!!

I've *never* written a 1-star review before. This one is the result of a pretty dire situation on…read moremy end, that Hertz did not help me at all with. My car was stolen (and found, severely damaged if not completely totaled) earlier this month. To say it's been upsetting would be downplaying the entire situation. From the police to the insurance and rental car companies -- there are a lot of moving parts involved in the process of reporting your car stolen, filing a claim, etc. My insurance company set me up with Hertz for a rental car. I called more than once over the course of 10 days just to be told I'm on a waitlist and they will contact me when a car is ready. I was never offered a car at a different location or even an estimated date for when a car would be ready. Radio silence on their end. This added to the stress I was already feeling about my car being stolen. I eventually just called my insurance and had them set me up with a different rental car company, who immediately gave me an appointment date and time to pick up a rental car. I understand that my problems in life are my own, however this company had one job to do, which was to provide me a rental car or at least keep me well-informed during the process, and they did not do that. I strongly urge anyone looking for a rental to consider another company. There are plenty in this area -- choose one that is reliable.