The team at Hamburg Enterprise are great they are cheerful, friendly and personable. You can tell…read morethey work well with each other. Many thanks to Jessica, Paige, and Louis. I needed a rental car for a week and the whole process went smoothly.

Made a reservation 3 months in advance for a full size SUV for a vacation trip. Arrived to no…read morevehicle. Was told "its hard for them to get full size SUVs" and the THREE people in the store were very much unwilling to do anything to help. Again, I made the reservation THREE months in advance. Called the 800 number and demanded a supervisor. Got sent to the airport. DONT BOTHER RENTING FROM HERE. Just go to the airport or use a different company.

I'm honestly not even sure where to start with this one. My daughter is in town for the holidays…read moreand needed a car for her stay. She reserved online & when we went to pick up the car in Hamburg, they told us they didn't realize she actually NEEDED all 7 passenger seats, so they didn't have anything big enough. The associate instructed us where to go a few miles down the road, though, in Orchard Park, and assured us they had a vehicle. We drove to OP, then had to go through all the same question & answers with the representative at this location. My daughter explained she's visiting from out of the country & it's been a long time since she's been in the driver's seat. Still, when it was time to get the SUV, the guy never offered to explain any of the vehicle's features. We did our best to figure out all the dials & switches, and when we couldn't, I finally went in to get the guy. I waited with my daughter while he went through the features, and then she asked him, "isn't it against your policy to smoke in the cars?" and he said it was. So she pointed out that the SUV smells like weed & she was not thrilled about it. He told her, "oh! We know it wasn't you. We won't charge you." So she told him, "but I've got to smell this!" So he offered an air freshener and a weak smile. Two days ago, I received a text reminding us the rental will be going back soon. She paid to have the vehicle from 12/20-1/22. The vehicle isn't due back for another three weeks. Either they have messed something up with her reservation or they are really over-exaggerating "soon." No chance will she be renting from Avis again, and safe to say I won't be either.

Rented a vehicle February 3 2026 and was given a dodge ram that was NOT ROADWORTHY. The alignment…read morewas very bad and the truck failed to start the next day and had me stuck in the freezing cold . Mark will do and say anything to get you to rent a vehicle but fails to make sure the vehicles he rents out are ROADWORTHY. On top of all this Avis refused to refund me all of the money back I requested. They still owe me approximately 50 dollars

Ethan was so prompt upon my arrival and was so kind. He personally took the car, it was slushy and…read moreneeded to be washed.

awful customer service. I called over on multiple occasions for an incorrect claim, being told…read moremanagement would call me and reach out. They never call, even when i call again and again. Finally got through to management and they tell me there is nothing they can do as the issue happened months ago. Very frustrating and disappointing. I still have yet to have a resolution to my issue from MONTHS ago.

Don't do it! Any savings it might seem like you're getting upfront will cost you in aggravation and…read more$$ over the competition. They don't help you when there are problems with your rental. They don't call back when they say they will. Getting a human on the phone is impossible and when you do, they pass the buck and say they can't do anything. First it's talk to the manager. Then the manager has to talk to his boss. All the while they say they'll call back and don't. We were given a brand new car for our rental to go out of state to find a house. It unfortunately developed a catastrophic engine problem and had to be exchanged. That process alone was a huge headache because there are different levels of hertz. The local hertz where we were, out of state, was not "corporate" so they couldn't help. Our only option was to go to the airport which is a nightmare in Itself. So I'm the middle of appointments to look at homes and do all the things necessary to buy a house while being 900 miles away from home, we had to take a trip to the airport in rush hour traffic taking hours out of day. The car we were given was filthy (which is funny since they warn you you'll be charged an exhorbitant fee for returning an excessively dirty vehicle). It was poorly maintained. Tires were dry rotted, brakes worn down and shuttering making our ride home dangerous. Along the way the headlights decided they didn't want to work and we got a message to go to the dealer. The side wall on a tire blew out so we did the right thing and took time out of very busy trip to try to get the tire repaired. The tire company and my husband both spoke with a hertz representative and they refused to cover the cost of the tire because we didn't pay for their extra coverage. However it was likely their poor maintenance of the vehicle that led to the blowout. We could have driven home on the donut and returned it with the blown out tire and called it a day but we didn't. Now for a week, we've been getting the run around about this ridiculous rental experience. To top it off, the manger knew nothing about our issues despite being assured that he was notified of our multiple visits to talk to him. All he offers is a voucher for another rental. Ummm we won't ever rent from hertz again. In addition to the above, their plate pass system changes you for tolls even when you use your own ezpass. The number on the plate pass box and website are out of service and it takes 5 business days to get a response via email. Last time we were charged over $400 for tolls when we paid with our ezpass and had to jump through all kinds of hoops to get the charge removed. We'll see what they try to charge us this time. I did my part and tried to handle it preemptively but they make that impossible. If you want to punish yourself, rent from Hertz. Their motto should be Hertz hurts!!

I've *never* written a 1-star review before. This one is the result of a pretty dire situation on…read moremy end, that Hertz did not help me at all with. My car was stolen (and found, severely damaged if not completely totaled) earlier this month. To say it's been upsetting would be downplaying the entire situation. From the police to the insurance and rental car companies -- there are a lot of moving parts involved in the process of reporting your car stolen, filing a claim, etc. My insurance company set me up with Hertz for a rental car. I called more than once over the course of 10 days just to be told I'm on a waitlist and they will contact me when a car is ready. I was never offered a car at a different location or even an estimated date for when a car would be ready. Radio silence on their end. This added to the stress I was already feeling about my car being stolen. I eventually just called my insurance and had them set me up with a different rental car company, who immediately gave me an appointment date and time to pick up a rental car. I understand that my problems in life are my own, however this company had one job to do, which was to provide me a rental car or at least keep me well-informed during the process, and they did not do that. I strongly urge anyone looking for a rental to consider another company. There are plenty in this area -- choose one that is reliable.