I had the worst experience in returning my rental car at the Hanford Hertz Rental office. I arrived around 106 pm July 1, 2026 and saw a sign saying out of office for a moment. I assumed that the agent Steven Gomez was out eating lunch. However, when he came back at 143 pm or so holding a box of Little Caesar's Pizza, in my mind I questioned where he was at that he is holding a pizza that he's going to eat behind the desk during his working hours while he closed the office for at least 37 minutes? In my experience renting from Hanford Hertz Office, I couldn't recall this office being closed for lunch at all. the Enterprise Rental Office in Hanford, or the Avis/Budget Rental Offices in Visalia also don't close their respective offices for lunch. this is totally unacceptable in my opinion. I DON'T RECOMMEND FOR ANYONE TO RENT AT THE HANFORD HERTZ RENTAL OFFICE. read more

Great customer service and car. They insured a quality car at a decent price. Friendly and customer serviced.

Great service with friendly staff and good prices. Vehicle was nice and clean and well serviced.

Over charge. Keep charging even aftercar turned in. No way to contact Hanford store by phone.

Went in this morning, Jason helped us. He was great, everything went super smooth and quickly. It was chilly in there and the music was on point lol. I recommend that location! read more

A big thank you to Jason for his help with our car rental this morning. His professionalism is/was much appreciated. We were pressed for time and Jason made it happen fast and smooth. We will now enjoy a nice little vacation. read more

Horrible service, lady working was rude. Didn't get the car we wanted. Rent somewhere else next time for sure.

since were a AAA members my mom in law had a reserve a car rental ready for her for pick up. I never like to give a bad review but for this yes.. its my mother in law.. I don't even give my mom in law attitude so in my eyes no one should give her or my husband attitude. its not her fault that someone hit her car from the back.. so hertz you either need to talk to your employee how to treat customers or retrained her who assist my in law today. if retraining her still wouldn't help. i wouldn't even hesitate to fire her and hire someone with more experience with customer services. 1. wish it was the guy who my husband talked to over the phone was assisting them instead of the chick who was rude as hell. 2. my mom handed the chick her debit card to pay for the deposit, that chick swipe her card like 5 times and it kept on declining my mom card. but when my husband told the chick its my mom debit card she has her funds in her card, more than enough so it should go through. and when the chick swipe my mom card one last time.. all of a sudden it went through. 3. I'm pretty sure your trained at your job or any job as a customer service is to be polite to the customers that comes through that door because making your customer feels offended like they will destroy the car. shit if i was your damn manager I'm pretty sure you will have a write up and them some. my mom has an Chevy equinox 2014, her is way more taking care of then the one was rented out to her. she kept her car like its a brand new car. no scratch no dent well beside when she got hit but other then that, her car is brand new. the car that was rented to her is the same car but a newer year. 4. i understand its your policy to let your customer knows about pets and what not but there's no need for you to be f'n rude explaining it to my husband and his mom about it. if I was to be there I'm pretty sure I'll give you the same treatment as your giving my husband and mom in law, in front of your manager/ supervisor. and trust me your day will end with a fat headache. 5. its part of your policy to snap pictures of the car that the customer rent out ok but if my husband tells you that make sure you get all the dent and scratches on the back bumper and the side and the plastic is coming off of the side door and you have an attitude just because he wants you to get all of the little flaws of the car... keep in mind its your job to take the pictures.. attitude is not part of your job so get your shit together. but don't you worry when she got home with the car i took the time to snap the pictures for you just incase you didnt feel like snapping the pictures so... I have it ready for you. your welcome. 6. im pretty sure as you finishing up the paper work "your supposed to hand the papers to the customer not leave it in the side door of the gosh damn car, no name card or anything. just plain rude as hell.. so hertz if i could not give any stars i wouldnt leave 1 i would left it blank.. read more

The problem with Hertz Rent-a-Car they were not willing to fix or give me a different car even though I had to buy my own air fresheners and clean the car myself it smells like dog urine dirty diapers and smoke had scratches inside and out and stains in the seats and they were not willing to give me a different car I was stuck with this for four weeks read more

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Poor customer service. Very unprofessional. Been to other locations which were good so don't necessarily think hertz as a whole is terrible just staff at this lication. read more

We showed up early to see if there was a car available. There was but I found they tried to slip a $20 early pick up fee on the bill. Told them I'd wait the extra 30 minutes, they took the charge off. Had to point out all the damage to them prior to taking the car, looked like someone ran over a curb, scratched the front all up, side was scratched and two large chunks of paint missing from the back. Car had slightly less than a full tank when we got it. Tried to charge us $27 for a gal of gas when we returned it. I had just filled the tank, too the car across the street and put in .3 gal by forcing the gas in. Then they laughed about it. Real jerks. Renting another car this week, NOT WITH HERTZ ! read more

I need to get to Three Rivers and am taking a train to Hanford tomorrow. Hertz closes at noon and I called to see if there was any possibility that I could pick up my car at 12:30 (first train of the day arrives at 12:19), or perhaps pay someone a little extra to drop it at the train station (2 blocks). Response was, "We close at noon and no, no one can help you... You'll need to cancel your reservation". It would be wonderful for customer relations to at least offer a suggestion as how to resolve the issue. I guess they don't need my business. read more

Terrible service. Reservation was made a week before and the car wasn't there when we arrived. They couldn't even bother to call the evening before to let us know so that we could make alternate plans. Worthless. I can't imagine how a business like this can stay in business. Avoid at all costs. read more

I hope I never have to use this place again. My car was in shop so I needed rental for the weekend. I did not think I would have any luck on such short notice but I found one. I made a reservation online at this location on a Friday. I used my credit card to make a RESERVATION, or so I thought. So the next day I get a call from a woman around 9 or 10 am saying hey we don't have any cars right now you are on a wait list. I am thinking ok so what was the point of the reservation?!! So I say fine and in the mean time look at other places. So I am scrambling the day of to find reservations at other car rentals, but I would have to be place on a wait list there too. So then about 30 min later she calls me and tells me that she has a car but I have to come right now. So I immediately call my ride who has to come 30 min earlier than we had planned to pick me up so I would not lose the car. I pretty much plead with her I am on my way please do not give it to someone else. I get there around 11 am, 30 min earlier than the reservation I made the previous day :-/ I do not understand the point of the reservation if a car is not reserved. And I am really dumbfounded that I am being rushed to pick up a car that I made a reservation for via credit card the previous day!! I don't understand why a reservation doesn't have priority over a couple of customers that walk in that day! If I am making a reservation for a wait list and not a car please let me know so that I am prepared for a possibly ruined weekend. read more

Cheap prices for AAA members. The staff were very friendly and the car was full of gas, ready to go. It did smell a bit bad but I'm sure that's because of the people that rented it prior. I have no complaints. Fast service. read more

The Whole experience was horrendous I would never step out of enterprise or thrifty car rental again. I had a different experience with Hertz, about 5 years ago. I feel I should not wonder off again! This company has taken a turn in the wrong direction. When I picked up my car at Hertz Hanford location , the car I received reeked of smoke and it was Dirty and dusty inside. Next, i noticed as I drove off, it did not have a full tank of gas it actually had close to half of a tank . The counter agent who was very nice diring the check in process had convinced me to purchase ahead my gas which I did. I called and requested the gas charge be taken off and she told me over the phone that it could not be done that it will come off when I return the car. That was a lie. So right there was bad , the smell of the car and the half of a tank. I kept going. So I get driving I feel the car shake every time I come to stop then I also noticed a little wrench on the console indicating maintenance was overdue. Too many bad things. I turned around and went back to Hertz in Hanford requested a new car and they told me they did not have any, that I could call later to see if another car had been returned that I could exchange or I could drive to Visalia and exchange the car myself. I called later and no car. And the best they could do for me is to tell me that I had to go to the next town and pick up another car to exchange it , that is all they could do for me , take time out of my day , my money , my gas , and exchange the car on the next town over 26 miles away. Only choice no Hertz employee could do this for me to make right THEIR wrong. So i went to Visalia. Dustin there was very nice and polite, got a an exchange in good condition. Needless to say I felt inclined to call Hertz customer service and explain them my situation in hopes that they would address this with the Hanford office . The gentleman over the phone was very defensive and justified everything that the Hertz counter agent did almost as if nothing was so bad or so wrong with my experience ! not any point did he say anything about how my situation was so bad or apologized and regretted my bad experience . As if that was all to my horrible experience. When I returned the car , three days later , the agent wanted to charge me $75 for a cleaning fee because there was popcorn on the floor. I thought since I received a smelly and shaky car that it was OK to to return the car a little dirty , since they have a cleaning station right there in the office parking lot. Needless to say I declined the $75 fee and took the car to a car wash to got it cleaned for six dollars. The Hertz agent insisted exterior wash was not necessary because the outside did not need to be cleaned (it was included from the car wash company) it was my only other alternative instead of paying the $75 fee. Worst experience in car rental history ever!! read more

I had an emergency situation where my rental car from Enterprise was stolen while I was getting gas in Coalinga, CA. Enterprise refused to come pick me up and my AAA insurance did nothing to help my situation and I was stranded. After sitting for hours filing police reports at the gas station, one of the police officers was nice enough to give me a ride to the Hertz in Hanford (45 mintues away) to rent a car. The manager, Chris Littlejohn, was so kind, sympathetic, and helpful, and I was back on the road in about five minutes. Thank you!!!! read more

On a whim, I needed a rental that could fit 6 adults (just a few nights ago) for a birthday party. I've had a bad experience with Hertz in the past, but Enterprise in the same strip center didn't have the means, so I reluctantly went with Hertz. Boy did my view change quick! In fact, Chris from this location has changed my view of Hertz forever. I have not been treated so nicely from a commercial business in a very long time. I highly recommend this location, and if you happen to be in a position of authority for Hertz, I recommend Chris for upper management, he has the insight on customer service that a business needs. read more

I had to get a rental due to car repairs. Everyone was very nice. However, while waiting, I noticed people waiting and 1 person serving customers. I could here another service agent in the back discussing a personal business issue on the phone. This is not a very good impression, if you ask me. I could hear his entire side of the conversation. In my opinion, he should have been assisting the 1 customer. read more

Great experience at NAS Lemoore. I made a reservation after my car broke down that morning and within 10mins after I got there the lady made it happen after I explain my dilemma to her. She was very helpful. read more

I have seriously had nothing but the best service from them! My husband and I first rented from them when both of our cars broke down the same week. We were able to get a car same day. Since then, I've rented from them 3 times and have never once had a problem. Yes, if you don't fill up your tank to the agreed upon level, they charge you for a full tank. But that's the only catch. And as far as customer service, both men I've dealt with have been nothing but kind and helpful. I live in the area and forgot my garage door opener and they drove it over to me. Seriously, especially if you have USAA discount rate, go here! read more

Hated the service. After waiting for the car to get "cleaned up" we found ourselves with a wet-not-so-cleaned car. When I made the employee that gave us the car aware, she looked at me giving me a what-do-you-want-me-to-do? body language, and did NOT even allow a courteous oh-I'm-sorry--that's-how-we-loan-our-cars attitude. Instead we got the shoulder shrub "Any questions?" HORRIBLE ATTITUDE OVERALL. I need another rental and am definitely not coming to the Hanford Hertz again. Upside? 2013 year old car :). That was nice. read more

Biggest advice to all, check your final receipt after returning. This location only knows how to rip you off and I will never rent from here again! First of all I rented the car on Hotwire and it was paid in full. The only charges I should of had was for the very expensive insurance and deposit of the vehicle. My return date was for 9am on Saturday the car was returned on Friday at 8pm. Keys were dropped off in their drop box. I checked my credit card bill and was charged an amount way over the expected. I went online and viewed the final receipt to find out the car was not checked in until Monday at 9:30 am and I get charged 2 extra days, 2 additional insurance days and 2 late return fees. Total of $156 more! If you are not open on Saturday than post it! but don't have the nerve to over charge your customers. I did not even call them to deal with their ignorance but called Hertz directly and they credited me accordingly. How many other people have you done this too?? Shady business!! Do not trust!!! read more

I don't even know if this place understands the meaning of reservation!!? We had a reservation and when we went to pick up the car we were told they had no cars! The guy who's name is Chris was so rude and short with us not once did he even apologize for the inconvenience but when we got irritated about them not having a car for us (cus when u make a reservation there should be one reserved right??) he says I can't make a car! This guy has zero customer service skills! Needless to say we had to drive all the way to Visalia to get a car. At least the people in Visalia know how to accommodate their customers and have some customer service skills! Cmon hertz in Hanford get it together! read more

Saturday morning my husband and I went to Hertz in Hanford to pick up a two week rental we reserved online. We had decided on renting a car from the Premium Group (G) for the trunk space and SiriusXM, even though it was just the two of us traveling. Veronica was working the counter and in no time we were ready to go. The car we were given was an Audi, with a trunk that looked like it would hold one large suitcase - maybe. My husband was fine with it, but all I could picture was the back seat crammed with our other luggage and nowhere to secure it at times we would both be away from the vehicle. He went back to the counter to ask if they had a larger vehicle available and came out with keys for a different vehicle and the okay to check out another sitting in the lot. The car we had a key to was a definite step down from the Audi, albeit plenty of trunk space, and the other vehicle was a very nice gas guzzler. We thanked Veronica for her help and drove off in the Audi. We weren't even five minutes out when I got a call from Yvette (the other Hertz employee on that day) telling me a brand new Chrysler 300 had just been dropped off and we could have it if we wanted it. We drove straight back to Hertz to switch cars and Veronica had us good to go in a car we both liked! Thank you Veronica and Yvette for going out of your way to get us into a car that suited our needs - very much appreciated - you two are awesome! read more

Terrible customer service. Instead of resolving the issue the customer service rep at the hanford location and the phone agent we were tols to call were contradicting one another. Idiots! read more

The charges at a different location were incorrect. The location in Hanford was excellent in providing all the help they could and were very sympathetic to our problem. Excellent customer service and friendly employees! read more

The morning staff girl was sweet and so quick. Watch out upon return they tried to charge me for a pet in the car cleaning fee... We didn't have any pets to be in the car! My kids are blonde, maybe they thought their hair was animal, not sure. The charge was reversed upon my questions but beware! read more

Chris, the manager, is the guy you want behind the counter whenever you have to rent a car. My car broke down on I5, couldn't be fixed until the next day, but I needed to get home. Hamid (see Kevin's Auto Repair and Towing, Coalinga, review) called Chris to asked him to stay open past closing as we couldn't get there before closing. Chris waited for us to arrive, kindly gave me the best deal he could on a rental, and let us arrange to leave the car at Hamid's shop when I returned the next day to pick up my repaired car. He was calm, pleasant and extremely helpful. He would improve the lives of millions of car renters if he could clone himself and populate all the Hertz counters. read more

I saw a few bad reviews. My experience was a five star event. My SUV was ready, clean and full of gas. Good service! Good people with pleasant personalities! What more can I say. Story and to the point. read more

My insurance company made my reservations for me. My responsibility was to pay for the gas. I picked up the car with a half a tank of gas and returned it with a half a tank . They wanted me to pay for a full tank. I refused. At the end of the month my charge card showed a $40.00 charge to Hertz. They refused to refund my account. All the Hertz locations are run my the same management . I would recommend finding a different agency. read more

Horrible service. Me and my mom went to go pick up a car we had reserved and they didnt even have it. Who ever had it never returned it and we was going on a family trip with lots of luggage. So instead of a SUV we got a way smaller Mazda 3. You think they would of called another Hertz in the area to send a car but no. Granted they did give us a credit and knocked down the price but its a hassel to fit the luggage in this car. read more