Excellent experience renting a car here…read more Cars are right next to rental desk--no shuttle required. Agent gave me the choice of cars and assigned me a very low mileage clean car I was thankful for. When I returned the car the other Agent was just as helpful. Great people were working here when I rented and returned. --- Had a problem using the Toll Device on the car--took that up with corporate and they refunded me one service charge. The device is supposed to charge you only one service charge in a 24 hour period--not a calendar day but the software was charging me a service charge for each day and not waiting 24 hours to charge. Careful driving over NYC Bridges and Tunnels with the device--For example--The Whitestone Bridge does not recognize it and will charge you the same much higher price as if you did not have a device. NYC has all these tricks to get more money out of you. Every-time I drive in NYC they find a way to charge me more money for something.

I will never rent a car from them again. They do not listen to you at all and place you in whatever…read morethey feel like. The gentleman there looked as if he was 12 years old extremely unprofessional

This isn't an Emerald Aisle location, but it was refreshing to interact with the friendly and…read morehelpful staff when picking up and returning my rental. I'm used to just picking out my vehicle and going, but the person checking me in walked me to the door and showed me where the spot was so I wasn't wondering around the lot. When returning the car, the staff was again super friendly and made sure I was happy with my vehicle. Great location, and great staff at the Long Island MacArthur Airport (ISP). Rent here or Enterprise (they share a counter).

Worst National rental location. Im an Executive Elite member and this particular location could…read morecare less about status or who you are. Waited today for an extended period of time and they had a lot full of cars (including SUVs - plenty of them). When I inquired, they said they didnt have anything. Forcing me to go to another National Rental Car location. This has happened numerous occasions here and the customer service is awful.

Wish I could give this place 0 stars. Staff is not friendly at all and gives you a not my problem…read moreattitude. Rented a car that was a disaster of a mess inside. And when bringing this up they just shrugged and said call customer service. Call customer service and they say they are international and I need to go speak to the rental place. Got the whole run around. Also while waiting heard the car rental staff next desk over speaking with an Avis staff just dogging a customer after they left. The customer was saying how the car engine isn't running right and wanted a different car but they would not give him one. After the customer left the guys are complaining how it's not their problem because they didn't rent from there. Starting saying really rude unprofessional remarks. Sad part is there are no other rental agencies that open late like this airport. So no options.

Avis has become a sleazy, shady company. Made a reservation for a rental car in my name with my…read morecredit card for a trip my wife was taking to visit a seriously ill relative. Within 1 hour, I realized that I could not do this - that my wife had to make the booking & use her credit card because she would be parking up the car so I was not able to pay for her. I called back within that hour, canceled the reservation in my name & booked a new reservation under her name & credit card. They had already charged my credit card the full amount - more than $500 - & told me it would take 3-5 business days to receive the credit. I was annoyed with this but they said "its their policy". Its been 12 business days & still no credit. When I call, all I get are apologies from some low level, overseas call center person who is able to do nothing to really help me. In short, Avis is quick to charge one's credit card, but moves at a glacial speed to return money owed to a customer. Theirs is a very shady, deceptive business - a far cry from when they used to say "we're #2 but we try harder".

everything was absolutely quick, easy, fast, and car I reserved was actually there ..... usually…read morethings don't work out that easy.... this surprisingly did !!!

Horrible Experience being Lied to and strung along during a very difficult time…read more.. I landed at MacArthur on a Monday for a 1 week stay with visit my family after moving out of state. I dealt with JoAnn at the counter and she SEEMED like she was going to help me with this very difficult situation. The 2nd day of my stay, my 59 year old brother in law suddenly passed AWAY. With all of us in shock and disbelief, i headed into the MacArthur location and informed JoAnn what my family was dealing with. I also brought here in a friend (a refferal) that also just came in. He rented a high end car from them as well. I explain how I will now be staying for 2 weeks and I was hoping they could help me with some savings/better rate since I hadn't used a AAA discount, teacher discount, or any other I qualified for. Right away, JoAnn started asking for a positive Google/YELP review, and promised me her Manager Mark or Mike (I dont recall exactly the name) would "Hes gonna do somthing really nice for you..." Once again immediately asking for a positive Google/Yelp Review. She showed me a very high $ number on my projected recipt for the 2 weeks, and assured me it wouldnt be the high $ number Id be charged. Once again telling me they would be retroactively applying some type of discount, and once again, "My manager will be doing somthing really nice for you..." I stopped in the Budget office 2 other times asking if she had an opportunity to speak to her manager so I knew what Id be in for. With the sudden death of my brother in law, and all the other costs that come with an unexpected passing, YES I was deffinitly being spending conscious. Each time I was given the "My managers gonna do somthing really nice for you" response. I show up to return the clean vehicle with a full tank, go in to return the keys and speak with JoAnn one last time. I ask if I could speak to and thank her Mystery Manager before I fly home.JoAnn shows me my big printed out recipt with all her handwritten notes to her manager. I then also furnished her with the Funeral Card for my 59 year old brother in law and she added some additional notes. She them PROMISED me I would be getting a call Tuesday morning before my card was charged. Once again, she was adamantly requesting a positive Google/Yelp Review. I promised I would. Once home, Tuesday morning came and I was shocked and disappointed to see i had been banged over the head for that "Very high $ number." No phone call or email. I have reached out for 3 days trying to get in touch with the Macarthur airport budget location at the 631 981-5041. ITS IMPOSSIBLE TO GET THROUGH! I speak to a dozen reps from the National Budget Rental Center and they cant get me in touch with anybody. One guy "Brendan: gave me a phone number to speak to 303-834-2938, that turned out to be a fax number. I was also given centralbilling@AvisBudget.com to complain to, but at this point , after every other resource being inaccurate , the only typing i'm going to be doing is on google and yelp. JoAnn definitely earned my confidence and fooled me. I even feel bad typing this as I thought she was going to help me. I'm just thoroughly disappointed in myself for allowing myself to be strung along and deceived like this. I hope they feel good taking advantage of somebody during one of the hardest times somebody could go through. Im still shaking my head in disbelief. I really thought they were gonna do the right thing. Shame on me... Theres your review Budget @ MacArthur Airport... Like I promised

If I could give this place a 0 I totally would. Boyyy where do I start... I know beforehand that I…read morewas gonna use a debit card. So I told them. Surprised to find out that they actually do take it... but they didn't take my Chime Bank Card. Chime bank is not a prepaid card, it's a bank acct. with a checking, savings and routing and acct number. Now I'm probably gonna miss my trip, and they not gonna give me my money back. I guarantee if I was white they woulda found a way to accept my chime card. With a checking and savings account, there was NO WAY my reservation should have been declined. I'm gonna sue cuz everything says chime is a bank. Not a prepaid card. And they refused to rent to me.

Booked online, told me a different price. Came to the office and…read more - "Christie" at the office she had 0 customer service, she didn't know how to represent Thrifty. She didn't want to approve my valid UT license and was questioning me with my paperwork. -added a $280 fee because she felt like it, saying that it's because I wanted full tank.. If it costs you so much to leave the tank full then I have no problem doing it myself. - "Christie" came with so many excuses to over charge me, when I told her I wanted to cancel my reservation. People over the phone just transferred me around and put me on long holds. Worst experience ever

Budget is the most unprofessional car rental company in the business!!!read more

Got a truck from here. I love how these guys are flexible they have a night drop box where other…read morelocations don't accept late night drop offs. He walked through the truck and showed me how to use all the features of it! The kids were very nice and helpful!

We reserved a sedan but when we arrived, only minivans and pick up trucks were available (not just…read morefor us but for everyone in line regardless of what they had reserved). We took a minivan. It smelled like cigarette smoke and was dusty/dirty inside. No way to call the location to see if a different car was available the next day.

We reserved a car for a 2-week vacation when we went to pick it up we waited 2 hours before we…read morefinally got our car. They told us that they just waiting for the cars to be cleaned. ps the car we got was not running so great first the car would not start so we needed a jump start ok then a few days later driving through the Midtown tunnel and going east a few miles on the 495 we broke down after being in stop-go traffic and the car just died. We had to be towed we could not get in touch with Budget they needed an address we were just sitting on the highway and could not give them an exact address so they said they could not do anything. Then we call 911 to try to get help cars were wising by at 65 -70 miles an hour. We had to get out of the car because where we were stopped we were half in the left lane because there was a very small area we realy did not know what to do. Stay in the car or get out was I was never so afraid we would be killed. We were there for 3 1/2 hours before we finally got towed which cost us $190.00 then we got to Butegt at LaGuardia where we waited in a line for about an hour or so to get to talk to someone to get another car. When we did get to talk to the woman she was not sure what to do but lucky for us another guy heard what happened to us & he got us another car to finish our trip. Both cars we got had very high mileage Budget may be less money than other agencies not sure. But I can tell you I will never use them again!

the staff was so rude my car had less oil then before charged me 3560 for a oil change the place…read morehad bugs everywhere.

I purchased a 2022 Lincoln Nautilus and the entire experience was 5 Star from start to finish. I…read morewas able to apply for a loan and get approved virtually, and then have the car delivered to my home all within 24 hours. I was in contact with Kyade and Dominic throughout the entire process who were nothing but friendly and professional making the whole process smooth and seamless. When Dominic arrived with my car he was prepared to explain all of the car's features and help me set up the apps I would need to operate the car and connect with my phone. I highly recommend this company to anyone in need of a car and desiring top notch financing and service. Thank you guys again!