Shawn wasn't too bad, but wasn't very helpful. Our car was wrecked and this is where State Farm sent us for a $25/day car. This was the only car they had for $25/day and it was so disgustingly dirty. The outside was covered in dust and dirt, the vents had all sorts of junk in them, shoe prints, finger prints, it was so gross. Unfortunately, there were no other cars available, and they wouldn't change our pickup location. Being desperate for a car since we wouldn't have ours back for 2 months, we just went with it and cleaned it ourselves. Disgusted and disappointed. Especially during a pandemic, this is so gross and awful for a business to do. It also has an AWFUL transmission that needs looked at, for an automatic car the gear shifts like broken glass. read more

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I went to the competitor for the longest time. Always heard bad things about hertz. But I decided to give the Lebanon location a try since it's so expensive to rent now from "said" competitor. The staff was extremely nice and very helpful from the moment we walked in & upon the return. I didn't have a ride to the location & I planned on ubering. But they immediately offered to pick me up when they heard me say I was about to book an Uber! The driver Dennis, was very respectful and kind. I felt safe & in good hands while on the way to the location with him. Furthermore, The car selection at the Lebanon Hertz was great. They make sure you have plenty of options by having a wide variety of vehicles. And The PRICES were EXTREMELY REASONABLE . I ended up in a 2023 Camry and I think I've found my next car based off that rental!! It was just an overall great experience. And this is where I'll be renting from in the future and will recommend them every time!!! I didn't go into thinking it would go well based off the reviews on yelp, google, facebook, etc. The staff must have changed within the last couple years, because the team at Lebanon hertz now is amazing!! read more

My husband and I rented a car from the Lebanon, TN location. HORRIBLE and UNPROFESSIONAL employee. He was on the phone talking to someone not related to work. He was the only person in the office. When he was finally off the phone, he started to help us. From the beginning, he was not in a good mood and divulged his personal life to us and how horrible his ex-wife is and the court battle he is going through with her and kids. The things he said were disturbing. He can not keep personal life and business separate. He was half ass with the rental process. Rented us a vehicle that was not safe, and when we called him on it, we were told it's our problem and would not provide assistance. This is the second time we have rented a vehicle from Hertz in TN that is not safe to drive. read more

Second time at this location I've been charged for gas when I return it full. The first time I let it go, 30$ no problem. This time I stopped at the BP down the street, drove to Hertz and was charged 30$ for gas. Employee said it was 7/8. I saw it myself, full as a tick. Never never. Enterprise all the way. read more

I use Hertz occasionally because they don't overcharge extra fees for DropOffs at different locations. This is my first time at Lebanon location & will likely go back so my experience was not overly negative. But the 2 stars are due to my picking up the car, hitting the highway and immediately having to get off & go fill up the gas before runner by out. On the paperwork, they marked 2/8 full which is obviously a quarter tank to the rest of us...but that wasn't the case. After just 10 mins of driving, I received an empty warning! I called them immediately & they said they just got the car in & we're too busy to fill up. I'll just say that I rent every week of the year with another rental company & I have never picked up a vehicle that wasn't full. Expecting customers to go fill up right after driving off is unacceptable. Oh by the way, see photo of what I found in the glove box. read more

Hertz Rent A Car - Car Rental Near Me - Lebanon, Tennessee

If I could leave ZERO I WOULD! Avoid reserving, renting, or returning ANYTHING from this location. The guys who run this location are crooks & surely lining their pockets with bogus 200$ cleaning fees. The first nightmare experience I had here was reserving a minivan after the transmission on my Denali that only has 80k miles on it, blew up on interstate 40. We're not from Tennessee so we were essentially stranded on Easter Sunday. I had my truck towed to Aamco and reserved the minivan for the next day, Monday. I had rode by in a cab the night before on the way back to our hotel they had TWO minivans parked out front. I never received a call or anything, so the following morning proceeded to call a cab and headed to pick up my rental. I get there and short blonde guy with all the tattoos, tells me he doesn't even have a reservation for me. I give him the reservation number and he tells me "Oh I tried to call you and I guess you gave me a bad number." He didn't get a bad number and I never received a phone call. Basically looked at me like I had three heads the same way he did someone else who left a review here before, said he didn't have anything for me and basically left me to my own demise. What he should have done was call around, Mt. Juliet, Nashville, COOKEVILLE! I say COOKEVILLE in caps because that's ultimately how far I had to travel after not being able to FIND ANYTHING! Also paid a 100$ cab fair to get there. Then I go back to pick up my truck from Aamco after the transmission is replaced, I rented from Hertz because the location was convenient enough to walk to. I get there this scumbag sees my AKC full blooded hypoallergenic Standard Poodle, the same JERK who didn't help me before says "There's going to be a 200$ cleaning fee if there's any pet hair in the car." He goes out and is almost inspecting this car so intensely he'd need a magnifying glass. I had all seats except the driver seat covered with a comforter and a large throw blanket just to keep things clean. He proceeds to tell me there's hair all in the car and I'll have to take it and vacuum it or he's going to charge me. I look over there's a shop vac sitting less than 50ft away in the parking lot & By that time it's past the drop off time and I'm worried about being charged even more. I went and paid 10$ took it and washed it and vacuumed it even though it was totally bogus and some hoodlum spilled glitter nail polish and super glue all over the middle console prior to me receiving it!!!! These people don't want to do their jobs, they want you to do it. Then they want to rob you too. SAVE YOUR MENTAL HEALTH AND GO TO ENTERPRISE read more

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Had reserved a car at Nashville airport with a company that assured me I could rent with a debit card. Upon arrival, I found out that my card had to be linked to a bank account (they could've mentioned that on the phone). All alone, crying in the terminal in 95 degree heat and about the same humidity, I reached out to my only friend in TN. He picked me up and we headed back to his town of Lebanon to Hertz. Tony was very understanding, and came up with a way to rent me a car using my friend's card, with me as the driver. A great vehicle, too! Kia Soul. Was like brand new, with helpful features like traction control and cruise control. Went above and beyond the call of duty to meet my needs, and saved my whole trip!!! Definitely would rent there again! Thanks Tony! read more

We got stuck due to inclement weather and the staff at corporate told me that I could return the car the next day and that there would be no charge and he would be making note of the convo with staff at the location. When I got there they said there was no note but they took me at my word and honored the commitment. Amazing service and kind staff! Thank you read more

Horrible customer service. Manager, Shawn is unprofessional, arrogant, condescending and disrespectful. The area manager is no better. Save your money and go to Enterprise. Only rental car company that has ever expected me to clean the car or pay a clean up fee. Cleaned the car and vacuumed it twice and was told it was dirty. Worst experience I have ever had. I will never rent from a Hertz again. Very disappointed. read more

I'm a traveling wedding photographer & I was passing thru when my car broke down. The wedding was literally just hours away & the lady there hooked me up so quickly. It was such great customer service & because of her I was able to make it in time! So I would suggest this company & team for all your car rental needs, for sure!! read more

I am not sure what the point of having Gold membership is if when I arrive the associate enters everything manually, asks for my credit card, etc. When I told him all of my information was in the computer, that didn't seem to phase him. I normally show my ID and they give me my keys. I believe that him entering everything in manually is what caused the allowed miles to change. I noticed when reserving the vehicle that only 900 miles would be allowed. He then informs me as we're headed out to inspect the car that it's only 300 miles. He doesn't believe me until I produce the original reservation on my iphone. He even quoted me additional prices for unlimited miles. He did not change the rental agreement while I was there but I asked what would happen WHEN I returned the vehicle with over 300 miles, he said nothing because whoever was there would call him to fix it as he was the manager. We did the walk around the car and it was scratches everywhere on the car: door, hood, fenders. I took the car out at 30685 and returned the car at 31203. That would have totaled 518 miles. I discussed the issue of mileage with the associate I returned the vehicle to. He said I was 22 miles under my 900. So someone went back in the computer and changed some information allowing me the 900 miles which is great but put an incorrect starting mileage in. I'm glad I didn't drive those extra 22 miles or there would have been another problem. In the end, it was billed appropriately but will I ever go back to this location?-NO. I'll be headed back to the airport location in Smyrna or Nashville. read more

Poor customer service. They charged my credit card months ago when my insurance company paid my balance and they keep telling me they have issued credit, I think by now I would have back on my card. I have called several times only to be told some regional manager will call me back but never does. I will not rent from them again and if you rent from them don't expect good customer service and check your statement if I did not I would have never known they charged me. read more

Gravely disappointed. This does not begin to define the awful costumer service my wife and I experienced from the Lebanon, TN Hertz Rental Car company and it's manager Shawn Comstock. It starts with the long waits and being unacknowledged by the staff. A simple apology and "we will be right with as soon as possible" would have been nice. Secondly, we simply wanted to leave the rental with the repair shop as my wife was to picked up her repaired vehicle. I called to make these arrangements for her and was told that I have to bring the car to the rental office, period. A task my wife would have to do alone because I was to go out of town. He stated that there was only two of them there and it was inconvenient. Inconvenient? So we, the customer, have to convenience you? Shawn only offered one solution. A solution that only accommodated him. That was to drive my wife to the repair shop to get her car. I explained that my wife was not comfortable with this arrangement. His response was, "Why we would she fill uncomfortable we do this everyday?" I explained to him my wife does not do this everyday and is uncomfortable doing it this once. He the proceed to ask me how she got her car to the repair shop and back to his office before this? Really? Does it matter? This guy refused to give me his managers information. He threaten to charge our card $50 if he has to go pick his car up. He said, read the fine print. No resolution. Update: Jessica Plunkett, Shawn's Manager, step in and resolved this concern. read more

Absolutely horrible service. The customer service is sub par and so are the vehicles. I had to trade my rental in twice because they weren't safe to drive. Consider walking before you rent from Hertz. read more

I have rented from Hertz in the past and not had a good experience, however, the Lebanon office has brought me back to Hertz forever! The gentlemen in the office provided quick service. SERVICE... this is a word that I seldom can use any longer because so many companies do not offer service to their customers..I had GREAT SERVICE AT THE LEBANON HERTZ. Thank you! I have booked another rental this week. read more

I initially had some problems with the rental car, when I went to pick the car up it was smaller than I had anticipated and there was some confusion about the class of car online vs at the physical location. I was put into a larger class for an additional fee and was told that upon my return we could hash out my concerns. The rental we picked up was clean, full of gas and ran perfectly, which made for a very comfortable trip. The return was easy and the manager called me before charging for the rental, as promised, and we worked out the issues. I will be using Hertz again as they took the time to listen to my concerns and come up with a resolution that worked for all parties. read more

Went though 3 vehicles to find one that fit and was not heavily ladened with smoke. Picked up a 2017 Toyota Camry in Murfreesboro, TN and drove around the block and immediately brought it back. This was considered a full size car which is what I requested. Nice vehicle, but it reeked like someone had smoked cigars in it for a week. I was issue a 2017 Toyota Corolla, another nice vehicle, but too small and uncomfortable for my 250# 6'-4" frame. Started my trip to SC the next morning and stopped by their Lebanon, TN rental location. Very friendly staff but they did not have any vehicles in stock to put me in a larger vehicle as originally rented. Went on down the road to Crossville and stopped in the Hertz rental there. Justin was mots accommodating and provided a 2017 Nissan Altima as a swap for the Toyota Corolla. I could fit in this vehicle and s=drive it safely. It took about 30-45 minutes to get the vehicle as it was being washed and cleaned inside. As with all three vehicles, there was somewhat a stitch of the vehicle being subject to cigarette or cigar smoke but not near the level as the 1st vehicle. Only other issue with the Nissan Altima was that the front tires were out of balance. All car rental companies advertise smoke free cars but obviously the renters do not respect this concept. The process to remove the stench from smoked in vehicles does not work as the lingering smell of the chemical treatment does a number on your sinuses. My suggestion to Hertz is to change their business model to have smoking and non-smoking vehicles, and to up-charge the rental for smoking vehicles. Their resale value is lower than a smoke free car. They would lead the pack in the rental industry if offering this option. Our trip was not the pleasant driving experience that it should have been. read more