I travel regularly for business and have rented a lot of vehicles over the years, but this was by…read morefar the worst rental experience I've ever had. Shortly after picking up my vehicle, I noticed a warning light related to the collision avoidance system. I also noticed signs that the vehicle had previously been damaged. Since I was already on my way to a meeting, I called Alamo immediately to report it. After my meeting, things got worse. Multiple warning lights came on and several safety systems shut down. The brakes were also squeaking and pulsating. At that point, I no longer felt comfortable driving the vehicle, especially since I was about to travel across Arkansas into Oklahoma. When I called for assistance, I was directed to an Enterprise location, only to find out they had no vehicles available. I was then told to drive across town to the airport Alamo location. A large portion of the fuel used in the vehicle was a direct result of following Alamo's instructions to exchange a vehicle that should never have been rented in that condition. When I arrived at the airport location, I explained that I needed a safe, reliable vehicle for business travel. The representative could have been much more understanding of the situation. The replacement vehicle I received, a Nissan Rogue, was not much better. It had over 43,000 miles, the seats were dirty, there was a strong odor that smelled like smoke, and there was a noticeable rattle coming from the front driver's side. On top of that, the oil change required message appeared every time the vehicle was started. What surprised me most was the overall condition of both vehicles. They were high-mileage, poorly maintained, and honestly looked and felt worn out. I've rented from many companies over the years and have never been given vehicles in this kind of condition. When I returned the vehicle in Oklahoma City, I was informed there was a charge for a quarter tank of gas from the Little Rock exchange. I explained that I had only used about 50 miles worth of fuel, and most of that mileage came from driving between locations while trying to exchange the original unsafe vehicle. The gentleman assisting me in Oklahoma City was professional, understanding, and immediately agreed that the charge should be removed. He was the only part of this experience that left a positive impression. My biggest concern is that a vehicle with active safety warnings and braking issues was rented to a customer in the first place. That should never happen. This experience cost me time, created unnecessary stress during a business trip, and left me questioning the condition and maintenance of Alamo's fleet. Based on this experience, I do not plan to rent from Alamo, National, or Enterprise again.

2 words for you if you are considering!!!…read more Hell No! My flight was delayed, I get to the counter and nobody, I mean not a soul there to get me the vehicle that I pre booked & paid for. I'm currently paying for a day without the vehicle only thing customer service told me was- they open at 8am, go get the car then! No empathy, sympathy, didn't offer to get me a uber to make sure I made it to my hotel or offer credits. I wouldn't recommend to a family member, friend or even an enemy! Wouldn't wish this rental place on anyone, poorly ran, CEO needs to resign and anyone else that makes decisions. If you believe closing before for all flights have came in for the night is good business, try again! They will go bankrupt soon. No way customer will continue doing business with them..

Though I had a good experience at this Budget outpost I think it's only fair to alert folks that my…read more(much delayed) plane still landed in Little Rock during Budget's hours of operation. Little Rock's airport is small and many of the businesses therein were already closed at that time. Budget's counter was open and staffed (2 people) but they're not a 24-hour operation. I don't know what your options are should you have booked a car rental here and arrived after closure. Still, that didn't happen to me. My advance reservation was honored, paperwork was signed, and the car awaited, a very short distance from where all this happened. When it came time to return the car, this did occur before Budget was staffed for the day but the self drop-off was a cinch: park the car and pop keys and paperwork in a secure dropbox nearby. I don't actually know if there's other rental car options at this airport but I do know, as long as you arrive when they're staffed, they operate efficiently.

I typically don't rent a car when I travel, but decided to on my quick weekend trip to Little Rock…read more I made a reservation through Southwest Airlines so I could earn Rapid Rewards points. The line at the rental counter was extremely long. I thought maybe it was because Avis and Budget are both at the same counter, but it seems that the line is always long. The wait was about 30 minutes. During that time, I started looking up rental rates for the other companies because the line was moving slow. Multiple people left the line to go to other counters to inquire about rentals. Though there were two employees working, it seemed that one of them was training so it was basically one employee behind the counter. After about 20 minutes, another employee came out to help. The staff members were very nice and patient, so I commend them for that. There were times when the delays were due to customers (one customer couldn't find their confirmation number when they got to the counter). They ran out of mid size vehicles, so the employee offered an upgrade to the next size. I was able to rent a Mazda CX-50 which coincidentally was the same rental car I had a few months ago when I rented from Budget in the Houston area. The employee gave me the key and told me what space the car was located in. Unfortunately when I got to the space, a different vehicle was there. I walked around for about 10 minutes when a different employee noticed I needed help. After triggering the alarm to find the car, we discovered that it was parked in B37, not B7 (which was written on the paper). When I got into the car, there was an empty water bottle in the cup holder. I also realized that it was a hybrid vehicle which the employee failed to mention. Luckily it was fully charged and the gas tank was on full. I actually restarted the vehicle a couple of times not realizing it was hybrid because it didn't sound like the engine turned on. The car itself was really nice and easy to drive. Returning the car the next day was easy. There was an employee there who directed everyone where to park. He wrote down the info from the dashboard and instructed me to leave the key in the car. The car was nice as were the employees, but unfortunately, there were just too many issues with the rental process to give them a higher rating.

We arrived close to midnight from our flights from different airlines/different cities. My friend…read morewas notified that the car rental facility closes at 11p; however, someone would be at the counter awaiting our arrivals. We quickly raced to the counter, and low and behold, our savior!!! The young gentleman was super nice and friendly and made sure our transaction went smoothly and efficient. This guy ended up upgraded our rental and gave us a brand spanking new ride. He provided us directions to our hotel, recommendations on food and told us where the cheapest gas would be in the area we were staying at. He walked us to our car and provided his number "just in case" we needed help at 1am... What a gentleman.........

Worst car rental ever. Waited 45 min to pick up the car at the counter. There was one person in…read moreline ahead of me. When I got out to the dirty car there was someone else inside it. They gave me the keys to a car the guy ahead of me rented. After waiting for another car I was brought what was left, a dirty car with a half a tank of gas. The employees here do not seem to care at all about customer service. There was also tape all over the doors, they said it's because the door was shipped like that when the car was delivered. However the car had over 18k miles. So in 18k miles no one could clean the car? A little bit of goo gone would do the trick in 3 min. I would rather walk than rent a car from here again.

I was given the last car available when I arrived in town even though I suggested a different type…read moreof vehicle than the one that was available. Also the back up camera was messed up. When I returned the car at the end of my travels Deondre was very apologetic and very nice about making it right. Although the car experience wasn't ideal, I'm a sucker for good customer service!

Like the Seinfeld episode. Made a reservation a week ago for a SUV. Enterprise on Broadway called…read moreme an hour before pickup saying they dont have it.. stay well clear of doing business with Enterprise unless you dont need a vehicle within a few days of when you actually need it.

Great service from this branch overall I usually get my vehicle in a timely manner as I come here…read morefor work. Austin was very helpful.

AVOID at all cost! I am a National executive elite member, I rent almost weekly from national and…read morehave never had such a terrible experience in my life. Was denied my rental reservation due to my drivers license being bent and was told that according to AR state law that is not allowed, which is totally false. They lied to my face when I asked about which law it is under they folded and told me it was so random rule that the risk manager Tim Wilson has made up. This is not a company wide policy just something that he made up. I am sure you can see the frustration with this. @nationalcarrental you need to correct Tim Wilson. Please train your staff, this is really unacceptable.

Avis literally left my wife alone at a gas station with no way to get anywhere. Her rental vehicle…read morestopped working and they managed to send a tow truck to pick up the vehicle but left the her, the human being, stranded. They offered a Lyft/uber credit but she was an hour and a half outside the city and there were no drivers available. Rather than ensure she had a ride, they literally just suggested she "call the local police" to see if they could give her a ride somewhere. Absolutely insane that they would sort out their vehicle but leave a woman traveling alone stranded at a gas station at night.

Subject: Reservation Failure - Little Rock Airport I had a…read moreconfirmed reservation to pick up a vehicle on the night of March 2 at the Little Rock Airport location. When I arrived, I was told no vehicles were available because "the truck didn't show up." I was then instructed to return at 5:30 a.m. on March 3. I returned as directed, but the location was closed. When I contacted Avis, I was told the office does not open until 7:00 a.m. and that no vehicles were available at all. I was also told they were unsure why I had been instructed to return at 5:30 a.m. It is unacceptable to take reservations when no vehicles are available, and even more concerning that I was not contacted in advance. This experience was extremely unprofessional and very disappointing. Still waiting for a response from Avis.

I went back and forth on what to rate this airport. My home airport is MSP and LIT is basically a…read moretiny tiny airport in comparison. There's a handful of gates that you can see from the entry way. There's a couple of shops to grab snacks and souvenirs at and a handful of places for food. Size wise it's not going to wow you. Security is honestly normally easy but this last time was not a good time. As someone who has TSA Pre Check I want to get though as quickly as possible. That's not at all what happens here. There are pretty much no advantages to having pre check at LIT. They scanned all of the regular passengers through security first and then opened the walk through metal detectors and TSA Pre Check passengers. It saved me no time, and nothing came out of anyone's bags. The airport it self was clean and staff were friendly. There's not a lot to do, getting here an hour in advance almost felt like too much but I needed to check a bag. No need to arrive super early!

This airport was very small but the security checks were fast at the time of my visit. There was…read moreonly one terminal. I didn't have any issues flying out of this airport.

their parking lot is covered in trash. when I picked up the…read morevehicle and was going towards the exit, the employee in the booth started waving me the wrong way into the parking spaces with parked vehicles. he works there but he was so lost. returning was convenient, I parked and an employee came out and received the vehicle and emailed me a receipt within minutes

When I travel on my own money, as opposed to work money, I tend to make slightly different choices…read more Today, for instance. National wanted $140 for a two day rental from LIT. Avis wanted $80. And Dollar? Only $40 including tax. Easy choice. At the rental counter, late on Friday night, it took close to 20 minutes to process the customer in front of me and then get me a set of car keys. The car was the class that I reserved and was acceptable. It was mostly clean, everything worked and it drove well. Returning the car was easy. I parked it in the line, took pictures of all ends of it including the fuel gauge and mileage, then handed to keys to the clerk inside. I was then on my way to the airline counter. Quick. Dollar was what they said they would be. Cheap. That's what I paid for. A-OK.

I had an compact vehicle, dirty inside and especially outside. There was oil on the back of the…read moredriver's seat. The windshield wash didn't work and I had to pull over and pour my bottled water onto the windshield to clean it. The driver's back brake light was broken and I didn't notice until I left the car rental lot. When I called they told me to "go to an Autozone and get the brake bulb and put it in, we'll reimburse you for the bulb". (Doesn't that require tools?) The gas tank read under the full line, so I had to go back to the office to be sure they noted that on my rental agreement. The car brakes were very noisy and screeched everytime I pressed the brake pedal. Worse rental I've ever had. I wrote a letter to the company and talked to a Supervisor when I returned the car and got no response, no reaction. Bad customer service, as well!

I returned a car on September 19th at 11:00am. Was told to drop my keys in the drop box. It is now…read more5 days later and I've been charged $136 a day since they can't close out my reservation. I've been robo called 10 TIMES threatening me with repossession and with revoking my rental privileges. I've been on the phone twice with their main office and keep getting told I need to wait 48 hours for an answer. My recommendation is to avoid Dollar and any other brand under the Hertz umbrella.