Avis literally left my wife alone at a gas station with no way to get anywhere. Her rental vehicle stopped working and they managed to send a tow truck to pick up the vehicle but left the her, the human being, stranded. They offered a Lyft/uber credit but she was an hour and a half outside the city and there were no drivers available. Rather than ensure she had a ride, they literally just suggested she "call the local police" to see if they could give her a ride somewhere. Absolutely insane that they would sort out their vehicle but leave a woman traveling alone stranded at a gas station at night. read more

Subject: Reservation Failure - Little Rock Airport I had a confirmed reservation to pick up a vehicle on the night of March 2 at the Little Rock Airport location. When I arrived, I was told no vehicles were available because "the truck didn't show up." I was then instructed to return at 5:30 a.m. on March 3. I returned as directed, but the location was closed. When I contacted Avis, I was told the office does not open until 7:00 a.m. and that no vehicles were available at all. I was also told they were unsure why I had been instructed to return at 5:30 a.m. It is unacceptable to take reservations when no vehicles are available, and even more concerning that I was not contacted in advance. This experience was extremely unprofessional and very disappointing. Still waiting for a response from Avis. read more

If they had a negative star they'd get that. Worst people working at the desk. The guys are frickin lazy and act like they hate their job. The old Lady just repeats herself and pushes everything on the manager. If you don't know the answers then educate yourself or leave the job. read more

This is the absolute worse car rental experience I've ever had!! The service is horrible and slow doesn't begin to describe it! There was one single person at the counter on a Saturday mid-day and at least 30 people in line that had just deplaned! I should have read the reviews before booking a reservation with AVIS at this location. If you want to remain competitive and keep your customers, you must improve the situation immediately! Top leadership, come out of those plush corporate offices into the trenches where REAL work is being done and make sure this ridiculous experience never happens again! read more

Long time Avis renter and this is a first. NO CAR! Nothing they can do. Yes, I have a reservation. Yes, this was a 7 day rental. The girl had several of us wait while she spoke to her paramour without a glance or "be right with you". Did let hide the fact the conversation was personal. I am speechless read more

Avis Rent A Car - The one Avis employee's boyfriend of husbands car. - Car Rental Near Me - Little Rock, Arkansas

I had a great experience with this franchise and location for my rental car. I will admit it was hard to figure out where to pick up the car even though the airport had tons of drop off signs. The few employees I interacted with on pick up and drop off were super friendly. The lady helping me pick up my car was able to do everything in a very timely manner, and I was in and out of the store in less than 10 minutes. My drop off took off less than two minutes. My rental car was clean and in excellent condition too. read more

Avis Rent A Car - Car Rental Near Me - Little Rock, Arkansas

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Avis rentals at the airport was the most incompetent service I've ever used. Landing at 8:00pm it took me one hour to retrieve my vehicle after I had prepaid and reserved it. The matter her was the two women who were working with counter, didn't give a shit about anything and were the laziest people I've ever worked with. Pissy attitudes from both. I will never rent from them again. read more

I reserved this vehicle (full size SUV) in July. Get to the airport on Saturday and they tell me they don't have any vehicles clean and I would have to wait for a vehicle to be cleaned but they don't know how long it will take. I ask can I get another vehicle until tomorrow so I can go to my hotel and they say yes but they will still charge me for the full size SUV. I tell them to cancel my reservation and give me documentation and the guy has to get on the phone to find out how to cancel a reservation... and when he actually does it, he doesn't know how to print documentation. read more

Horribly slow. Huge line and the two women are trying to upsell everyone on gas etc. be prepared to wait.

Waited 80 minutes from the time I walked into the rental area until I got a set of keys. Every other car rental window had 0-1 people. The staff just sat there watching this long line. There were 15 people in line and while the staff were not rude, they made no effort whatsoever to get guests checked out or apologize for the wait. I reserved an intermediate car. I got a Dodge Ram. As a bonus I got an empty water bottle included. read more

Avis Rent A Car - Received a truck because there were no cars available - Car Rental Near Me - Little Rock, Arkansas

-1 poor customer service. Vehicle broke down. Went to exchange and they tried to give me dinged car that was dirty. Renter beware. Counter attendant not helpful at all. Garage attendant better. No one accepts responsibility for poor service and no manager or supervisor available No upgrade for 4+ hours lost out of our trip.... read more

Avis Rent A Car - Just some dings - Car Rental Near Me - Little Rock, Arkansas

1 person working the counter with 10 people in line. I'm not blaming the employee but he left the counter went to the bathroom and came back 10 minutes later. Terrible service read more

Literally the worst service I've ever had. Nobody working, huge line. Go to any other rental car place!

This was by far the worst rental car experience that I have had (and I'm someone who was traveling twice per month Pre-pandemic for work). They ran out of cars, and they were giving people cars as they were returned. I was eventually given a car with the change engine oil light on. I was told I had to either wait for another car or take this one. I was also told that this light comes on early in newer cars and it would be fine for me to drive up to Kansas City as planned. In addition to the engine oil light being on, there was caked food under my seat and trash, including a flosser, in the car. It was clearly not cleaned out at all. While driving to Kansas City, I stopped in Springfield (about 4 hours away). The light changed to state that I had 0% engine oil. I called roadside assistance and was told I could go to the Springfield Airport for a replacement car. They told me to drive straight there. When I arrived, I was told by the staff that I would have to leave to top Off the gas tank or pay them $9.99 to fill it up for me. I told them that I was really uncomfortable continuing to drive the car and asked if there was any kind of exception to fill it cheaper as I was instructed by corporate roadside assistance just to go to the airport as it was safe to drive that short distance. Both the manager and employer told me that there was no exception. I was visibly distressed and told that "a lot of people get worried when the light comes on but it's fine and you could drive it for awhile". I felt like my concerns were very dismissed and I'm having a difficult time getting corporate to provide any kind of refund or compensation. I do not plan on renting with Avis again. read more

I travel weekly. This is my first trip to Little Rock. I had a Avis Preferred reservation. I got to the preferred counter and there was a sign directing customers inside. I have been in line over an hour and I'm almost halfway to the counter. This is becoming far too common with Avis. Time to find a new vendor to use. read more

Avis Rent A Car - Insane line and wait time. Just a regular Tuesday. Not the Super Bowl. - Car Rental Near Me - Little Rock, Arkansas

Horrible horrible service. We traveled to Little Rock and had 3 hours to travel. Waited in a line of 10 people with only one person working for over an hour. There were 2 people that walked in from a back room, posted a sign that the preferred rental was no longer open, laughed and said "she will be right with you". We found nothing funny. 2 people approached the desk with problems with their current rental just received, which made for more delays. As I look back on the previous reviews, the same statements are being made for at least the 5 previous years. Like, does anyone read these reviews. The service is horrible. We had somewhere to be and did not plan on this long of a wait. Do better Avis. You've lost our business. read more

IF I can give negative, I will... From the person getting me the car, or the person from rental return... All give you crap. When I provide my reservation number to the check in person, she said she cant find my reservation number. I show her the email confirmation as well as all the follow up email that keeps remind me to add insurance to the rental email.. Nope, she said she cant find it. And blame my confirmation always crashing her system. After 30 min or so, she all of sudden said I said "budget" 3 times that causing her cant find my reservation. I said I never said it. She keep saying yes I did. i said I dont care I said it or not, if you say I did, then I did. i just need my rental car. After 45 min of struggling, I finally get my car. Today, I return my car... I was at the end of the return lane, stands there for 5 min and no person in sight. So, I pull back and move my car to the front which I saw someone there. And that guy just walk straight pass me and walk all the way to the end and yell from the back said this is the return lane, back up your car here. Ok... Fine... And then he blame on me why I pull my car to the front? I said I am there standing for 5 min and no one in sight. Then he said, do I need to stand there waiting for you to come and "bow down"? I was like, geez... I been there. I stand there and waited. Do I need to just keep standing and miss my flight??? Conclusion... No matter how good their offer, take into consideration that their offers comes with the "service of crap" and wasting your time. read more

This was my worst experience ever Robin or Robert located in Little Rock airport was extremely rude to my disabled father and myself the other employees stood around laughing and would not give me his name I will never rent from Avis or anyone associated with them. The experience was awful and heartbreaking. read more

Avis Rent A Car - Rude yelling at my father because he was moving slow - Car Rental Near Me - Little Rock, Arkansas

I am Avis Preferred. I arrived on Monday Night at 7pm. They said I had a two choices. I could wait two hours or more for a car. Or I could leave. No apologies. No explanation. Just we are out of cars and "This happens every Monday". They told me I should have known their would be no cars. THE AIRPORT MANGER SHOULD SHUT AVIS DOWN. TERRIBLE BUSINESS. IT'S pretty simple to count your cars and make the same number of reservations. This is purposeful deceit. Shame on Avis. Shame on the airport. Shame. Shame. Shame. read more

Talk about overcharge! I was going to rent a regular car for 1day and pay in advance for $87 but decided to rent for 4 days paid in advance $292. Returned the car after 1 day and was charged $202! Ripped off, given a horrible car and terrible check in! Avis what happened? Total disappointment an I will not ren from Avis again no thank you! read more

An unfortunate rental car company change from National to Avis, has forced me to lower my rental car experience standards considerably. However, this past "BUSINESS" travel experience warrants review. In an era of a pandemic, most businesses are taking extra precautions for the HEALTH & SAFETY of their employees and customers, by cleaning, sanitizing, disinfecting. Avis has consistently demonstrated they are NOT one of those businesses. The last 3 out of 4 cars I've rented have been inferior, Car #4 was DISGUSTING and pictures will follow my Yelp, Google, BBB reviews. Stains on the seats left STAINs on my clothes, inside the car was sticky and an odor started emanating on Day2, by Day3 the source was identified as the previous occupants' fast-food left under the front seat, which unfortunately caused me to view the condition of the backseat of this vehicle. After traveling 12 HOURs, I AM NOT going to spend my time relaying basic practices to Avis employee's and barter for a SAFE vehicle. My customers pay me to work for THEM when traveling & onsite, NOT haggle with Avis.... This WILL reach my corporate HQ's and I will lobby for change in our business "partners" selection. read more

If I could I would leave this Avis negative stars. This was by far one of the worst experiences I have had with Avis. There have been many issues I have had with Avis but this took the cake! They rented me a 2021 VW Passat with barely 2100 miles on it, that was broken. Now I know as the renter it is up to me to do the walk around and make sure everything is up to par with the rental. But what was broken was the gas tank how would I possibly check that. The door to the gas tank was held up by tape and the actual valve to pump the gas into the tank was beyond mangled! The worse part is I rent this vehicle in Little Rock , AR to drive back to Houston, TX so what does the vehicle need gas! It would only allow to pump a little splash at a time with how bad the valve was it would stop the pump every squeeze. So I had to make it work and luckily got back to Houston. Then when going up to the counter to talk to them about this expecting them to comp the rental they screwed up with. The counter agent says "contact Little Rock" ummmmmmm why aren't you all Avis as an entire company. I called customer service too on the road to make this issue known and what do they do hang up on me and give me the run around. I got charged the full rental and the gas even though I had no hand in the broken vehicle they gave me! Do not in your life use Avis/Budget. The company I work for has a corporate contract with them and they do not care what so ever about their vehicles they rent to us. It is just awful I do not recommend Avis at all take your business to National or enterprise. Avis you should be ashamed of yourself and how this was handled I will be leaving multiple reviews along with finding a site to upload the video I took of the broken vehicle you rented to me. read more

The desk at Clinton National Airport was only staffed by a single agent. There was a line of impatient customers waiting. The one agent joked that there was a second agent in back. Nice joke. Looking down the aisle of other car rental companies I saw counters with employees waiting to serve customers. They either had no lines or short lines. I recommend you use someone other than Avis/Budget for you car rental at LIT. read more

Garbage. Another horrible experience. This time they thought is was ok to give me a wrecked car after I spent over 30 minutes in line waiting. Also, the front bumper wasn't on all the way. The attendant informed me that they do not inspect or clean the cars at their location. This week was my last week using Avis. I will be paying out of pocket to book my rentals with another company. read more

I received an excellent rate for a prepaid weekend rental (with a booklet of fine print). They offered me GPS on a car that already had navigation ($14.99 p/day). I took it. After driving away I had to return it since I realized it already had a working navigation system. Ripoff number one. I needed to extend my rental to have my car worked on. I tried to contact Little Rock Airport Avis but no one answered. I called multiple times and it rang until it started beeping (it wouldn't ring anymore). Next, I called AVIS reservation 800 number to find out if it will be a better deal to return the car or get a different one, but the girl could not answer my questions. I asked why it would cost $1000 plus dollars to extend it to a weekly rental from a 3 day rental. It was a 15/day weekend rental originally. I didn't expect the same price but $180 plus per day is astronomical (apparently that is in the fine print too that I have yet to find). I told her I will try to call Little Rock Airport Avis to find out what I need to do. There seemed to a communication barrier because she could not find the correct words to explain it to me why or suggest a plan of action. Again they did not pick up the phone. It is now past my drop-off time I remembered Budget and Avis were one in the same, in this location so I called the Budget line. There was a lady who answered the phone on the first call. She didn't take any ownership on Avis dropping the ball. There was not empathy or sympathy translated through her voice. First they were not adequately staffed to answer the phone (not my fault) and second had someone through the reservation 800 number who cold not answer my questions or give me suggestions for the best plan of action because of a communication barrier (not my fault). Since those things happened I figured they would wave charges once I was able to talk to someone because that is good customer service and the number one way to retain customers. It is a competitive market with many other reasonable rental car companies to choose from. Instead of helping me find a solution she was like a robot. Stating I was already charged an extra day and since I prepaid for the car I am already paying $180 for another day. She said it was stated in my contract. She also said weekday rates triple. Do the math that is more than triple from $15.00 per day. I called customer service and he offered to cut the $180 to $90 if i returned the car today. Still not a solution and they still didn't take responsibility for their part. I looked online and it is $90.00 per day for my car. Why am I being charged double that? AVIS is a ripoff, and I will not ever rent from them again if this charge goes completely through. There are too many other companies to choose from, with far better customer service and they don't add on astronomical fees for things that could of been prevented if I could have spoken with someone to figure out my best plan of action. I had to figure it over the phone since I was at work while trying to do this. I did not see the point of wasting time going up there if the best thing for me to do was to keep the car I currently had. IF this would have been answered when I originally called at 10 I could have returned the car and down graded without an additional $180.00 plus charge (Car was due back at 12:00). read more

The worst airport for renting a car! Avis supposedly has preferred customers! We should not have to wait in line! No one was at the preferred booth! Terrible service! read more

Cars can be a little expensive however I have had no problems with whatever vehicle I choose. They will upgrade you to a much roomer car for same price as smaller one. Great customer service. read more