their parking lot is covered in trash. when I picked up the vehicle and was going towards the exit, the employee in the booth started waving me the wrong way into the parking spaces with parked vehicles. he works there but he was so lost. returning was convenient, I parked and an employee came out and received the vehicle and emailed me a receipt within minutes read more

When I travel on my own money, as opposed to work money, I tend to make slightly different choices. Today, for instance. National wanted $140 for a two day rental from LIT. Avis wanted $80. And Dollar? Only $40 including tax. Easy choice. At the rental counter, late on Friday night, it took close to 20 minutes to process the customer in front of me and then get me a set of car keys. The car was the class that I reserved and was acceptable. It was mostly clean, everything worked and it drove well. Returning the car was easy. I parked it in the line, took pictures of all ends of it including the fuel gauge and mileage, then handed to keys to the clerk inside. I was then on my way to the airline counter. Quick. Dollar was what they said they would be. Cheap. That's what I paid for. A-OK. read more

Dollar Rental Car - Dollar counter at LIT - Car Rental Near Me - Little Rock, Arkansas

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I returned a car on September 19th at 11:00am. Was told to drop my keys in the drop box. It is now 5 days later and I've been charged $136 a day since they can't close out my reservation. I've been robo called 10 TIMES threatening me with repossession and with revoking my rental privileges. I've been on the phone twice with their main office and keep getting told I need to wait 48 hours for an answer. My recommendation is to avoid Dollar and any other brand under the Hertz umbrella. read more

When I booked my reservation online, why grand total for the cheapest car was $74. When I returned the car, my total went sky high to $256 because they have this bullcrap fee of being underage if you are 25 years old and younger - EVEN WITH PERFECT DRIVING RECORD. Never again read more

Worst rental office ever! When I picked up the car, it took an average of 15-20 minutes for each customer to get checked out. Meanwhile one of the staff members was yelling at everyone in line to have their licenses and credit cards ready (so loud and unprofessional!) when she should have been focusing on moving the people she was already helping. Reserved a mid size car and got a Toyota Corolla. (Will deal with the price difference when I get home) Returned the car this morning and the attendant said nothing. No hello, thank you, goodbye, nothing. Thought he was going to fall asleep while he printed my receipt. Zero personality or people skills. Zero!!! We are Hertz Gold Members and the only reason we used Dollar was because Hertz didn't have cars available. Never, ever again. I'll Uber before I have to use Dollar in Little Rock again. read more

Dirtiest car I have ever rented. For example, cat paw prints on hood, dirt streaks coming from front grill over hood, dirty cupholders, dirty seats, dirty dash, unrepaired burn mark in back seat and unrepaired dents and scratches all over the exterior. I realize this car was 3 years old with 44K miles, so it will have some wear and tear, but this Kia Soul was obviously turned without a cleaning and would be more at home with Rent a Wreck. Wish I would have read other Yelp reviews on Dollar/Thrifty before renting at Little Rock Airport. I won't make the same mistake twice... read more

I called the customer service number, 800-800-4000, at approximately 11am cst on 1/3/19. The representative was quite bluntly the most rude car rental person that I have ever dealt with. We were calling to inquire about under 25 rentals for my daughter. Online, it showed nothing down, no deposit but it also didn't show me the age differential for a 22 year old, which is why I called customer service. While talking about charges etc, with the representative, I asked the rep why a deposit was needed on the phone, as she had stated, but not online. She rudely snapped "did I ask for a credit card number". I did call her sarcasm out. She seemed very unhappy with her position in every answer she gave, before and after me stating her sarcasm was heard loud and clear. I did ask several questions about deposits and amounts, etc, as they looked different than what I saw online, which I assumed was my right as a customer. She was extremely snappy and rude the entire time, even somewhat loud as my daughter was sitting beside me and could hear her with the phone to my ear. I tried to call back but was left on hold x 10 min and decided to hang up. LOST a potential long term customer. I have used another service for about 10 YEARS and have rented upward of 75 + times. The only reason I attempted to use you was my in-laws used Dollar in Vegas last month, for the first time. They probably won't use again, as the service was also quite lacking in customer appreciation but wanted to try to give my daughter a 'cheaper' route, hoping for the best. Cheaper is not better, obviously, and you get what you pay for. So, we will pay for good service and quality autos. Good luck keeping Dollar rentals alive with the horrible reports you will receive. read more

The staff member was too lazy to accept my coupon for a free upgrade so just said there was no cars available but when I went to get my car there was a full lot of cars. I felt lied to and frustrated that I was just brushed aside. Take your money somewhere else. read more

They all system was shut down from yesterday and they still didn't fix which is difficult it took so long to rent car

I had to make a last minute trip to Little Rock and ended up renting a car here without knowing much about it (I had no strong opinions about rental car places and went with what seemed to be the cheapest). In the past when I've rented a car, I've paid for liability insurance and not gotten any other insurance (because my credit card covers it). The guy working there said that this was not acceptable and I had to give him the name of my insurance provider. Apparently I could have just said the name of any insurance provider (the person with me told the guy his insurer and he did nothing to check on it), but since I do not own a car and I'm not quick on my feet I told him I had no insurance. After much negotiation I managed to convince the guy that he should take it at face value that I had the insurance covered. He told me he couldn't figure out how to enter this into the computer and he had no choice but to charge me (oh really? I have to pay more than the entire cost of the rental in insurance because you don't know how to use your computer system?). Fine, this was one employee working the midnight shift at the airport car rental on a Friday night, so I can cut Dollar some slack that he is either incompetent, just doesn't care, or somehow makes a commission off me getting insurance. So I send an email through Dollar's website explaining my situation and basically saying I thought the service was bad and I had been taken. They acted sympathetic and said they would reimburse me for the cost of the insurance. This never happened and they never responded to further attempts to contact them. I had no problems with the actual car, so maybe this is an ok place to rent from, but be warned that they are incompetent and there are hidden costs (which to some degree is of course true at all car rental places). read more

Reserved a full size car. Didn't have any so offered a free suv upgrade. Didn't want bigger car but a full size came in while discussing the suv. Took the car we reserved. It was 2 years old 50k miles and numerous dings scuffs and wear. Agent sent us out to walk the car without a rep. Poor customer service and so im back to enterprise read more

This place was HORRIBLE!! They tried to charge me the $250 smoking fee because the car smelled TOO CLEAN! The manager told me that usually when the car smells too clean it means someone was trying to cover something! I told him no one in my family smokes and I had the car professionally cleaned because I was hauling BBQ for 8 hours! Needless to say...I raised a huge stink about this bogus charge! But what a ridiculous claim and seriously unprofessional staff to try to lay such a claim on me. Do they not want their rentals returned in a clean manner??? Horrible... read more

Never again will I try to rent a car from this place. They wouldn't accept just a drivers license and credit card as identification even though clearly on their policies it says a drivers license and credit card is all that is needed to rent. I can rent with other companies with just that, since when do we need more than one ID to rent a car, oh well I got a car instead with Hertz so all is good now, but never would try Dollar Rental again. The people there didn't seem to understand their own policies. I see all these ratings on here and I can believe them, poorly rated to me too. read more

Okay, so I know "it's called dollar rental, what do you expect", but they need to CHILL OUT on the upselling. Rented a car here and I always tell the person when they try to upsell that I am in the insurance business, so please, just get me my car, I do not need any insurance. He kept pushing to upgrade the car, sell insurance, sell GPS and more. I believe his name may have been Robert, the same guy in the other review. He did have long hippie hair pulled back in a pony tail. The other salesman with him was much friendlier and non-pushy. The pushy ones who don't listen will never get the sales like the nice, friendly ones that listen. Honestly, because of him I will not rent from this place again because the upselling didn't stop. Good thing I decided to choose the option to fill my own tank because I would have been so mad had I listened to him, then see the gas station just outside the airport selling gas at 50 cents less per gallon. It was quite annoying since we had just flown in at 12am on a Friday night. I just wanted to get out of there without being haggled. Okay if you want cheap, just be warned you will have to fight to avoid the mental and financial violations. read more

You couldn't pay me to ever rent from this place again! As I inspected the car there were two dents and three black scrape marks. It's interesting how they leave this up to the customer to flag and bring to THEIR attention! I had to walk back to the counter to get a form to document this and have signed by an employee. After I got on the interstate the tire pressure light came on. I had the car three nights and kept an eye on the tires. They seemed fine. The last evening, I had a flat as I prepared to head out, for the surprise 50th birthday party for my brother which I flew there for! This was at 6:20 p.m. After calling the road support number I was told I had to remain with the vehicle to sign for the "fix". I explained I could say where the vehicle was, how to access the parking garage and the car key could be left at the front desk. The party began at 7p 30 minutes away. I was told I had to be with the vehicle. I was told I'd get a call with a timeframe of arrival. By 7:15 I called again to be put on hold twenty minutes. They had no ETA yet. I called again at 8:10--put on hold AGAIN about twenty minutes and told at this point the company to whom they gave the job responded they couldn't take the call and could not say WHY. So, back to square one--almost two hours WASTED and I "can't leave the vehicle." At this point, the party is half over...and I'm disgusted! I got a call back at 8:40 that someone would arrive between 9p & 10p. Wow, I've MISSED THE PARTY and wasted close to $1000.00! The truck arrived at 9:55 and the tire fixed at 10:00. The dinner party was over at 10 and to say "disappointed and pissed off" is an *under statement*! After returning home and dealing with Customer Service on the phone I was told: 1-There is normally a $100 charge for roadside assistance. 2-Received an apology for spending $1000 for nothing and missing my brother's party and 3-Because a flat would be MY fault there is nothing they can do. I requested a full refund and was told the best they would do would be a $50 "courtesy refund". I told her she could keep it and that was not satisfactory to me. She indicated that roadside assistance is never free...unless they determine later that the issue was within their control...i.e. something of their fault, then they would refund the $100. I've rented cars for 35 years and this was the first I've ever heard this. My point was wasting two hours with a company who rejected their dispatch and responding "they could not say why they were rejecting" was completely POOR CUSTOMER SERVICE. This cost me TWO HOURS of valuable time. It fell on deaf ears and the woman said there was nothing she could do. I also sent an email to customer service and not even the courtesy of a response! read more

I rented from this location yesterday. Initially it was just my daughter and I, but our plan was to share the car with friends arriving on a later flight. Today, once we had 5 peope in the car, we realized that one of the seat belts in the back seat doesn't work. Clearly a huge safety issue. I called expecting that they would get me a new car. Their expectation was that I would drive the car back to the airport and exchange it myself. This is unbelieveable...I have take time out of my trip to exchange a car that is defective. I wish I had read the reviews before renting from this location. read more

I pre-paid for a rental with my Debit/Credit Card. When I went to pick up my car and pay the remainder of the rental, I was instructed that I needed to have a major credit card. I did not have one at the time, so I was then told that I would not be able to rent the car. I asked about canceling the rental and getting my initial deposit back, and I was directed to customer service via a phone call. After finally getting to the department I needed to be with, I was rudely informed by a supervisor that my initial deposit would not be refunded. Do NOT rent with them. They're customer service is non-existent, and you potentially will be scammed out of your money. read more

I tried to rent from the Little rock location located at the airport. The counter person, I believer her name was Cornea, (may not be spelled correctly) I could not really see the whole name as it was covered up by her collar. She was so rude it was unreal. She humiliated me in from of other customers, raised her voice and me and made me feel like I was an idiot. I will never rent from Dollar rental again. I will be calling her supervisor today!!! Not that it will do any good , but at least it will make me feel better!!!!! read more

I booked through "Carrental.com" and chose the "Wild Card", which was the same price as the compact. It said "an intermediate car or better". I figured "Why not?!" I didn't realize it was either a van, or a F-150 truck, both gas guzzlers! And to "upgrade" to a compact, it was almost twice my reserved price! If I would have known, I would have reserved the compact, and only had to pay the cheaper price. THEN, the guy was just walking away for the day when I arrived. I rented for 11:30pm after my flight landed. No one told me they closed RIGHT AT 11:30pm, and I should RUN to catch the guy. The entire experience was HORRIBLE. NEVER use carrental.com, and probably stear clear from Dollar Rent A Car too. UGH! read more

Ok so my wife rented a car there and did not do a complete inspection as far as she didn't check the top of the car. We never get the insurance because we have our own full coverage. So she returns the car and 1 week later we get this call about hail damage. It never hailed while she was there but since it was not written down we were to blame. We turned it over to our insurance then get a bill from Dollar saying we owe them $1600 for some out of service fees and other crap like that. Our insurance only covered the damage but won't cover the crap charges. I yelled and screamed at Dollar and the best they would do is drop it to $1000. So I had to pay it and be out the money. NEVER rent from this company and if you do look at every single inch of the car and write EVERYTHING down cause this particular one waits for people who don't get the insurance then screws them over like me!!! read more

Poorly run and managed(is it managed at all?). I have complained numerous times to corporate and they keep sending me discounts. Dollar is pretty well run in other airports but this one location is absolutely inept and will always be that way read more

I would never like to do business with these people again. The two women I primarily dealt with lacked integrity. One tried to charge a lady I'm a wheelchair with an oxygen tank $110 a day for a minivan because she didn't make an reservation prior to getting there when they had lots of cars in stock. Something was wrong with the car I had, therefore I had to interrupt my trip and return the car. They acted like they were doing me a favor by putting me into a smaller car. In addition, they didn't want to compensate me for the inconvenience. When I insisted, the lady took a fraction of the cost for a day off. They didn't make me want to do business with them EVER again. read more

The worst rental car experience ever. The guy at the counter was indifferent to me when I arrived and had no sense of urgency. I had to wait a few moments even though there was no one in line. When I went out to get in the car no one was there to check the car out with even though I was supposed to record damage to the vehicle/ There was damage to the vehicle so I had to hunt someone down. When I returned it exactly on time two days later apparently the guy who helped me did not show the car as received until the following day resulting in additional charges to my card. When I called customer service to have it corrected I was required to show proof of returning it by showing a copy of my card statement with the gas charge before drop off which I sent in within minutes of the request. 2 weeks later when the charge was still there I called the the dollar express member line where I waited on hold for 20 minutes to be told that they did not receive the information from me the first time. I said I needed the issue resolved promptly or I would charge back the transaction. The agent told me it could not be resolved for days and I should do the charge back. I did the charge back for the overage, and they denied it causing me tons of wasted time and paperwork. read more

Made a booking through Kayak. When I got to Little Rock at about 9:30 p.m., there was a line of people with reservations, and the man at the counter announced that they were out of cars. Right, seriously: OUT OF CARS, with reservations pending. They said they were "having more cars brought down," whatever that means, and it would take 15-30 minutes. I only had a few hours in LR, so I went to the Hertz counter and paid three times as much. Not what I expect when I make a RESERVATION. read more

This people are very unprofessional and do not know the meaning of policy and proceedures. They gave me the wrong information over the telephone and without my knowledge changed my rental agreement from $163.XX to $429.XX and debited my card. NO ONE will call you back and they keep putting me off. I am filing a formal complaint and making sure to give a review every where I can. Signed Disgusted with Unprofessional Workers. read more

I have to echo what the other reviewer said. I reserved a car with this company and was helped out by a man who introduced himself as Robert . He asked me whether I wanted insurance through the company and I declined He then. inquired about the insurance company I was using and I told him AAA . At that point he tried to scare me into renting a bigger car, telling me the road conditions were dangerous and reiterated his recommendation that I buy additional insurance through his company . I declined again . he asked me to initial a series of lines on a touchpad in order to decline coverage. He then pointed to a page on printout of a portion of the contract and said I should initial this line to decline a damage waiver charge. I did so and when I later it look at that receipt they had given me , it turned out that Robert had tacked on the coverage anyway at $22 extra per day plus tax. When I complained, the company refuse to acknowledge that this had happened , would not remove the extra charges from my bill. I asked to speak to a manager, and they said he was not in the office. I will never rent from this company again. My advice--stick with Enterprise or Hertz. At least they don't give commissions to their employees for engaging and dishonest practices, as this one obviously does . read more

Told by the manager himself that I needed their insurance to leave the lot. The counter was busy when I arrived and all members behind the counter were easily frustrated at what seemed like even a simple task like printing, therefore I thanked them, took the car and left. Upon arriving to my destination I called the desk noting that it was an odd request and told them I did not need the insurance. I was told I needed to call corporate. I called corporate and a gentleman named Ernest was polite and helped with solving the issue by letting me know he made notes in my account and when I returned to have them take the insurance off before my card was charged. Upon returning the car the manager who told me the information I was given was incorrect even though he was the one that told me and that he couldn't do anything for me because I had in fact used the car. In addition to the fact, he refused to look up my account information because he did not believe I called corporate or even his desk. Long story short, corporate ended up taking care of my issue and I will never return to Dollar as a rental company again. Disappointed this location ruined my experience! read more

I pre purchased a 3 day rental through Atlaschoice for an economy rental car. Dolla Rental was selected as the agency that would handle my purchase. I arrived at the Little Rock Airport location on Thursday October 8th, 2015. I stood in line nearly an hour and a half before being serviced. There were more than 15 people waiting in line behind me. If this wasnt bad enough the two agents working both left to go check on the cars...instead of notifying the customers they left us standing there waiting 20 minutes for them to return. When I finally made it to the counter to be serviced the agent was extremely rude and arrogant. I did not appreciate her attitude at all, especially after waiting so long to be serviced. If this wasnt bad enough the agent told me that I would be charged an addition $40+ even though I had already paid for my rental. I told her that I had prepaid $60+ for the rental and she told me that taxes were not included. I told her that I have NEVER once paid more than what the rental agreement stated for a rental car. She told me that these were new practices and I would need to pay for the taxes. I do not appreciate these shady fradulent practices. I will never use dollar again. They are shady and do not value customers or our hard earned money. In addition, they have terrible customer service. read more

This place is in need of a visit by corp. After I was finished checking in at the counter, I waited almost 30 minutes for a car. The reason given was that there wasn't any cars? There were several people waiting in front of me for cars in the class that they had rented to come in as well. My wait was for an Altima class vehicle. When I finally did get a car. It was dirty. Greasy hand smudges all over the class - front and back. The car had 49,XXX miles on it. The gas tank was at less than 3/4 of a tank - note I was told to bring it back full. The car was a push start. I had the car for 30 hours. Half way through my trip when I went to start the car, I got a dashboard response that said the key could not be identified. I tried for about 15 minutes to make sure I wasn't doing something wrong. With no luck I resorted to sitting in the parking lot and looking for a potential fix on Google. After unsuccessfully trying a number of user recommended fixes I finally found one that worked - holding the fob next to the push start button. When I returned the car the next day - I was told I needed to go inside to get my receipt. Different day - same problem. A lobby full of people waiting for Dollar to find cars for them despite the fact that they had reservations. I then had to get in the back of that line - just to return the car. Fortunately about 10 minutes into my wait - the lady who checked my car in outside and told me to go to the counter - appeared behind the counter and called me out of line to finish my return and print my receipt. To add issues - the dollar employees noted that they were also trying to work through a new res/check in system that was also not allowing them to enter the key numbers as they were trying to check people out when a car finally did show up. I spent 27 years running airports for one of the legacy carriers. While most of your customers were ripping the ladies behind the counter - and some of the ripping was justified - I can recognize a systemic problem when I see one - any you have a HUGE systemic issue in the LIT airport. Until you improve your processes in that location you will either only be able to hire forward facing folks that no one else wanted or ruin the good ones you are lucky enough to hire in the first place. SOMEBODY AT CORP IS SLEEPING AT THE WHEEL ON THIS ONE. read more