My husband is in the military, so when I visit him in Panama City I need a rental car. I used hertz twice now at this location and they have always accommodated my needs. I've been picked up at my hotel and taken to the location with no complications. Even though my husband and I are under 25, we are able to achieve affordable rates with hertz and specifically Paul at this location was very friendly and got us out the door with a car for the week. I haven't experienced any inconveniences with this location nor corporate customer service. read more

I went in with my daughter for a reservation last week , The black lady was very rude ,stated to my daughter ,I called you she acted as if she was a bother instead of trying to help upon that she was screaming across the office to the other young lady while she had another customer in her office ,which she came out to apologize ,who ever is managing that store needs to counsel the other representative ,upon reading the other reviews ,her name must be Sally ,she was so condescending as if she owned the corporation , you will be losing a lot of business due to her horrific attitude , there was another lady sitting in the office to the right I saw she did not even step out her office ,BAD BUSINESS DO NO RENT FROM PANAMA CITY LOCATION.! read more

Worst car rental experience ever. Arrived at ECP airport and sent us to this location. Sally at this location told us they have no cars. No explanation. Showed her confirmation to which she replied " oh those dont really mean anything." Sally was the most unprofessional person I have ever dealt with. I am now in another $100 Uber back to the airport to get a car from avis. Avoid hertz if at all possible. read more

I reserved a car almost a week in advance through USAA. I got confirmation as late as yesterday. After 30 minutes I am told local dealerships and insurance companies have priory over third parties like USAA. Hertz sucks. read more

Picked up the car no problem, the agent was super dismissive and honestly looked like she didn't care. We get to our destination and then a repair light came on. We called to trade it in, took it to destination. Waited a full hour to do a simple swap, which the agent told me there were more than enough cars available. I was in town visiting family for a funeral and that took away precious time of the service and mourning with family arguing with me over the schematics. They tried charging a 160 dollar fee, keep in mind our return date was at least four days away and should never have been charged that day. Started driving the new car home, the service light came on again. To say I'm disappointed is an understatement. Never renting from hertz again. read more

Protect yourself - take LOTS of pictures of your rental car from various angles when you drop it off!

I had a confirmed reservation with Hertz, showed up on time, and was told they had no vehicles available. No call. No email. Nothing. Just "sorry, we're out of cars." What exactly is the point of reserving a car if Hertz doesn't actually hold one for you? Completely unreliable and a waste of my time. I won't be using Hertz again. . read more

Reserved a car with confirmation. Got there and was told nonchalantly that they had no cars. No call no email they just blew off my reservation with no alternatives. I was left.dealing with uber. These people should not have this franchise. It was a bad experience and I will not rent from hertz again. Worst car rental place ever. read more

Dollar Rental/ Hertz Rental thru Priceline pulled a bait and switch on my Rental car. I rented a car for a set price, paid almost all of it before getting to Florida. And when I get to the ticket counter, they tell me the Rental was for a electric car only, which it didn't state that at all in the ad. If it had, I would have never rented from them. The only thing it said was it was their choice, never exclusively an electric car. Then charge me an extra 650.00, never taking in account I already paid over 200. Something already. I WILL NEVER BOOK Dollar or Hertz ever! read more

This place hasn't been reviewed in a while but nothing has changed. Customer service was bad the employee I spoke with and set me up with the car was rude. The car I was given smelt like it had a mix of smoke/water damage inside. It was unbearable I took it back to change vehicles and was told they didn't have anything until Monday and that was if anything came back. I returned that car to the Airport Hertz and exchanged the smelly car for a new one. 1/5 wouldn't recommend I'd tell people to go to the airport Hertz instead. read more

This is how hertz rents out vehicles. Never seen anything like this in my life. People are rude and incompetent aced are expecting that of course you will return with more gas in it. It's this just Panama City or is it this bad everywhere. Disgusted read more

Hertz Rent A Car - This is how hertz rents out vehicles - Car Rental Near Me - Panama City, Florida

Hertz company is fraudulent institution that has unprofessional personnel that doesn't do their job properly and afterwards they are falsely blaming other people for their own mistakes extracting money for their own omissions I rented a car from Atlanta Airport that smelled like a cigarette butt big time and my child complained a lot as when we entered the car, but I was in a rush and said we will survive for a brief one day car rental. I was so wrong. Instead of charging who ever made that horrible smell in the car before we rented it-Hertz charged me for it. I am a non-smoker. Such a crazy twisted company that I will never use again. I called and they just ignored my complains. I went to one of their offices and worker there said that they tend to do that and that the best chance I have is to dispute it with my own credit card company. What a scheme! Fraudulent institution that doesn't deserve to exist. Based on the other reviews -others realized that too. read more

Extremely rude upon pickup, was not acknowledged when I walked in. Finally, barely given the time of day by a woman in the office to the back right of the door as you walk in. Called multiple time on Saturday before they closed @ 12pm on Saturday no one picked up I am assuming they didn't want to do any work so close to close probably same reason they seemed so bothered when I showed up. I originally called to see if I could return the car at 1230 or 1pm, instead of 11am. I then received a phone call that I would be assessed a $400 dollar cleaning fee in addition to the $200 late fee. I was a Presidents Circle member and now I am only a lowly Gold member. I rent constantly out of airports for work through multiple rental companies and have never been hit with $600s in "fees". Please read all of the reviews and see that this is a trend at this location!!! It is a money grab because this location does not make the margins that the airport does just a guess or it could be they just are horses behinds that are just there to catch a check and don't care what the customers think and are not willing to work with anyone. Christian (the regional manager) can be reached at 251-943-6466 if you are also having trouble with this location. I did not reach out in this case I am no longer begging for assistance with this huge charge. (If you would have just worked with me this could have been a great review, but now your actions will hopefully have repercussions. If you are having issues with a company especially this one but any, I am begging you to write a review it is time that these companies, be held accountable for crappy service! Please go elsewhere do not spend your money here! I would also like to encourage you to write good reviews as you can see from my profile, I write a lot of reviews and believe it or not the majority are positive. If you are in a position at Hertz, you really should do something about the rudeness and behavior of your employees as well as review your policies or maybe work with customers so you don't lose 10s of thousands over $600. Yes 10s of thousands, not only my money but all of the potential customers that will now rent from somewhere else. read more

If I could give Hertz a negative rating like a -10 I would. Pathetic service, I was lied to, I was overcharged, I had to stand my ground with the staff or I would have been overcharged even more, ( hundreds of dollars not 20 cents). I WILL NEVER rent from Hertz again, save yourself a lot of trouble and hassle either use enterprise, Uber, bicycle, or walk. You will come out better in the end to avoid Hertz like you would Covid 19. read more

Hertz, Panama City Florida, (15th street location)- This is where I was treated like trash, when I was a paying customer who qualified and was already insured by my own Insurance. I rented a mid size suv in Gainesville, Florida, Feb. 17, 2022. I already had a lot on my mind because I had to see a Neurosurgeon about an upcoming spinal surgery. The last thing I needed was to have to deal with 1- incompetent management at the Panama City FL, 15th st. Location. Just rude the entire time 2- tried to overcharge me by $1,750.00 3- the staff at Panama City STOLE my credit card info and tried to make a purchase at 12:05 am obviously after they were closed, CHASE FRAUD DEPT. CONTACTED ME IMMEDIATELY AND HAD TO CANCEL THAT CC, NOW I AM WAITING FOR NEW CC TO BE MAILED. CROOKS, INCOMPETENT, AND RUDE. HOW MUCH WORSE CAN IT GET?? read more

My wife, twin 20month olds and myself reserved a standard suv (Chevy equinox) a month prior to arriving. Today we go to pick up our vehicle and to our surprise they tell us we're getting a Mitsubishi Q4 which is a compact suv. We then asked to talk to a manager about this issue. She was very rude and told us if we want to get into the vehicle we reserved she would have to upgrade us to a bigger vehicle and would cost us 200$ more. When we told no they proceeded to kick us out. read more

This is a joke, I was having car troubles while traveling from PCB back to Louisiana, I logged into my hertz account, reserved a vehicle, received confirmation that my vehicle would be ready first thing in the morning. I wake up, still showing my vehicle is confirmed and ready for pick up, I give them a call moments before arriving to be let known that they have "accidentally" rented my car to someone else. WHICH HAS NOW LEFT ME STRANDED IN PCB WITH NO VEHICLE. Never again will I use hertz, do us all a favor and continue in your bankruptcy. read more

Took really long to get in and out granted I had made reservations prior. W.I 8:47 W.O at 9:36. Took way too long given that there was no line or anyone else in front of me. read more

Leaving a 7 months pregnant woman stranded without a car or a ride elsewhere. Good job y'all.

After returning from a trip, they offered to take me to my final destination. Seeing as it was only 2 miles away, I agreed. Their driver had a friend in the front seat and took me to Callaway, FL BEFORE taking me home! Worse, he WOULD NOT let me out of the car. I finally jumped out of the car in Callaway and took a $35 taxi ride to my destination. Yes, he went a $35 taxi ride out of the way to take me 2 miles!! Hertz refunded my $35 and seemed irritated at that. Hertz has lost ALL of my business, not just this location in Panama City. Oh, I was President's Circle at Hertz in the past. They don't care about loyalty. Heck, they don't even care about the law :-) read more

We had to rent a car because our truck was in the shop. Didn't know how long it would be but ended up we only needed it for a day and an hour. Brandon was a great guy who worked with us and only charged us the one day even though his computer told him two days. That's why humans are better than machines!! read more