Wonderful experience from start to finish. I was super nervous because plans changed and I needed to leave a day earlier plus my 6'2 17 year old son was now driving with me and I couldn't change my reservation due to no available cars for a one way rental. I had quite a few items taking with me and wasn't sure which full size vehicles would be available. I contacted manager Benjamin at the Royal Palm Beach office I was renting from. He listened intently and said no worries he'll see which vehicles come in and hold one for me. I wanted to be sure I got there as soon as they open so I could be the first to choose one plus we were leaving that morning so I needed to get on the road ASAP. Benjamin took such great care of us. He had the perfect vehicle ready. My son and I was comfortable. Everything fit perfectly. Great road trip. read more

Hertz Rent A Car - 2020 Terrain. Comfortable spacious ride with nice features. - Car Rental Near Me - Royal Palm Beach, Florida

Steve has been great to work with regarding my summer rental needs. This has been the most efficient and seamless Hertz experience I have had. I will continue to only rent from this location going forward. read more

I have been a loyal Hertz customer for 30 years and was thrilled when they opened a neighborhood location. I rent fairly regularly for business trips. For the past year, this location has gone from bad to worse. My last three rentals have had a least one major issue. I am not sure if it is management or corporate in its demise into horrific. You do not get the car that you rented, even with three weeks notice in advance. Then they try to make you think they are doing you a favor when they take a few dollars off for the week. Imagine going into a restaurant and ordering the most expensive steak. They bring you out a dried chicken breast. When you protest, they tell you they are only going to charge you for the chicken breast and not the steak. Really? The car may or may not be there when you get there. It is assured that it is not clean outside. The mirrors are so spotted up you have to wipe them off to see. Also, even with the most expensive cars, you now have to pay for satellite radio. I can almost see charges for air conditioning next. I am through with this location and maybe Hertz in total. read more

On the phone for 16 minutes just to ask what compact cars they have available. I won't even do business with them now.

Very convenient, fast service, friendly staff. The staff at the Hertz store was very helpful. I was a first time Gold member and the rental process couldn't have been any easier. Upon return, that process was even better. My recent experience at another company had not been very good so I was expecting the worst and hoping for the best. Well, I got the best. read more

At first the service was excellent. I was picked up by a van at a car shop and everything was great: the service, the initial price, the rental was nice... I returned the rental at the car shop like we agreed and I notified them the car was returned. They forgot the rental at the car shop and charged me for every day that the car stayed there. Getting my refund was difficult. The manager initially tried to blame it on me. On the phone they were clueless and incompetent. There's an employee who put me on speaker while I was talking (I imagine so that they could have a laugh at my expense) so I then had to contact Hertz headquarters about my refund and having to prove the car was returned on the day that I said. About 2-3 weeks later I got reimbursed less than what the manager agreed to refund me. I like Hertz but not at this location. read more

If I could give this Hertz location negative stars, I would. I was simply calling to inquire about one of their vehicles I saw online and was treated with nothing but disrespect. Not only was the gentleman's answer to my question a short and abrupt "NO." but he then proceeded to hang up on me! I'm not sure if the entire company is this bad or if this specific sales man just lacks basic customer service skills. Needless to say, I will be shopping elsewhere for my vehicles going forward. read more

Franz Lewis and Hollie McClymont Royal Palm Beach Hertz return location attempted to blame me for scratches that the original rental location in Orlando states (in writing on the Pre-Rental Inspection Form, verbally in many phone calls, and through pictures) WERE ON VEHICLE when I rented it. STAY AWAY! DISHONEST! I would give ZERO stars if possible through Yelp. I am posting only to warn consumers--DO NOT do business with this location. read more

This location is HORRIBLE. Always only 1 person working and you will be waiting for a while...then the customer service consists of being given a rude attitude and being spoken to disrespectfully/with no patience. They also generally NEVER have the vehicle you reserve. read more

i like this location is super close to my home. price was good, car was clean. i called to ask about tolls and i was tols it $5 flat fee for a 24 hr period plus the cost of the toll. my wife drove from miami to palm beach using turnpike and another from southern to lake worth. that cost me $27. i figured $5/day times two days is $10 plus cost of tolls.. maybe another $5? i called to dispute but was on hold and hard to get someone on phone. i just paid it and will get a sunpass next time. i will still rent from them. btw a sunpass u can move from car to car costs $20 at the tax collectors office. the sunpassmini u stick on windshield coats $5 and sunpass will credit u $5 when u activate it, so its free. then just rip it off the windshield when u return the car. btw we rented for 2 weeks. staff was nice, helpful and quick in and out. i would recommend. thanks for reading read more