I had multiple checked bags that I was carrying, and immediately there was a customer service…read morerepresentative at the national car rental. She came running over and was very kind enough to help me push one of my checked bags and essentially upgraded me to any vehicle in the lot. And specifically, she put me in a very nice luxury BMW SUV and helped me move everything into the back of the SUV. Just overall great customer service and really appreciative of the help that I got considering a long day of travel and some unfortunate events that prevented the rest of my family from traveling with me. So this certainly brightened my day after arriving in Florida.

I arrived their "emerald aisle" as planned (and had reserved) late last night to find no cars, many…read moreangry customers, and one employee not sure what to do. This is the busy season, I get it. But that should be no excuse for such poor logistical planning. Terrible!

I found this in need for a rental car because my car was involved in a car crash…read more I am pleased to give this review mainly for Ketsia, the sales agent who attended me when i picked up the car. She is ver nice, and professional. Ps i love also Sixt marketing and look.

Wow Honestly this was one of the best Sixt experiences ever!! (We went on Wednesday June 11th, 2026…read morearound noon) I choose Sixt be sus always good I am a loyal Sixt client bc of the quality of their cars they offer but this time the Customer Service stood out!! They were fully staffed and barley any wait .. they moved and grooved LIKE A WELL OILED MACHINE. Great Team at this location Even The employee next to him (female, did not get her name but she was super happy and cheery and helpful to the customer next to me) she was so kind and uplifting it brought up the spirit in the whole room .. the whole team seemed happy to work.. and be at work!! I want to point out specifically Derek and Tareef were amazing. Customer service was top notch by them both.. we left Fort Lauderdale got a flat in west palm and they swapped our car out very fast . They were both super professional and courteous and went the extra mile for us to make sure the rest of our road trip went better I would rent from this Sixt over and over Also great selection of cars from budget to top end like BMW M class 5 STARS!

Needed a last minute rental Budget was the only option. I booked it and then read the reviews so my…read moreexpectations were low. However when I arrived from the airport via the bus pick up which was smooth and quick walked right in, no wait. Had the car within 5 mins. Off I went and upon return pulled in, left the keys in the car and waited for the bus to take me back to the airport. It was seamless for me. I could have been lucky as I traveled in peak season but not peak hours. Only thing I could complain about was the car wasn't very clean on the outside. Windows had water spots all over and the car itself did too. Other than that no complaints.

The staff onsite are incredibly rude. I witnessed a family with four small kids (all under 10) who…read morehad been waiting for 2.5 hours for their vehicle get ignored, berated, and out right disrespected for expecting timely and competent service. The staff never answers the phone and your sent to the national or international call center. I needed to extend my rental which was at $54/day. They charged me more than double my current rate. They charged $123 for an additional day. Also the facility isn't maintained. The doors were literally falling off.

Not a bad experience. I was a little afraid after reading some reviews. I was flying into West Palm…read morefor a wedding and needed to get a rental car for the weekend. Hertz here was as good an option as any others. The reason I went with Hertz is that I am a member of their rewards program so I had some points for a free rental day. Did all my reservations through the app. When I touched down and left the terminal it was easy to find the shuttle to the rental car facility. After exiting the shuttle I exited and saw my name on the board that I could choose any vehicle from the presents circle section. Not much variety. I chose the Buick because they had several, and the first one had some trash left inside. The second one was good to go. After picking it and loading my bad I check out at the exit gate. That's where showed my ID and received a cop of my rental agreement. Drop off went smoothly as well. Put in the drop off lane, they scanned the vehicle, then I was quickly on the shuttle to the airport.

Boy if I could give zero Stars I would…read more Called Hertz at 6pm to Confirm that they had my flight information, which they confirmed. "I'm going to be late" I said, to which the operator said "as long as we have your flight information, we will stay open up to two hours past our closing for your flight"- 12am close- 1am arrival. Hertz closed. But guess who was open, Avis! Guess who will have ALL of my rentals from now on nationally...... You didn't just lose me, you lost a bunch of people (10-15) waiting for Hertz as well

This place is great! There was a guy named Hunter and I had rented a car to drive to Tampa from…read moreWest Palm Beach and the car I rented was low on gas and when I went to return the car I forgot to put some gas in it and he said "it's fine i'll take care of it no charge" and That made my whole day I'm very grateful and happy that there are still kind people out in the world.

The greatest.... being an Emerald member saves you tons of time getting a vehicle…read more The good...you can pick whichever vehicle you want from their special emerald club lanes. The bad...they only have two employees working the rental desk next to a busy airport. Not a good thing. Other than that, I have no serious complaints. The folks were friendly, especially the lady who checks you out at the gate. This is my native home and compared to where I currently reside, I can say with certainty that efficiency is always on point. Unfortunately, folks in New Orleans are slothful just because.

Terrible experience. I rented a car for one week last November 25. I would avoid doing business…read morewith this company. It's not even a real company. They are a fraud! They do not have an agency or a branch, they simply rent out an office in the Hilton hotel. I was deceived, lied to, and cheated out of approximately $150. The representative talked me into buying a toll pass and told me that I would have to pay $50 fine every time I used the toll roads if I did not have this pass. When I arrived at my family's house, they told me I did not need this pass and then I was ripped off. I immediately called Easirent and was told as long as I returned to the office within 24 hours this money would be returned. That is exactly what I did and the refund still has not been processed. I have now been waiting approximately six weeks and there is no progress. The car was also filthy when they gave it to me if anybody at Easirent cares my booking number was 4312836 vegasgary1@gmail.com

1st cars are filthy. They hit you $18.00 per day for tolls. If you don't take it and you get a toll…read morecharge they charge you $50.00 for each time. $500.00 deposit. And only 150 miles per day. Never again.

everyone at the West Palm Beach site from the shuttle driver to everyone involved in the rental…read morewere at the top of their game. Highly recommend.

If your 25 or younger, do not rent from Alamo. They have an extra hidden charge they dont tell you…read moreabout! For being a 'young driver'. Horrible

Made the reservation three weeks in advance. Had no vehicles. So I took a giant Dodge Ram 4 door…read morefull size truck no one wanted. Okay, I could live with that. 3 WEEKS LATER THEY FILE A INCIDENCE REPORTS. The W. Palm Beach Dollar Car Rental are same people as Hertz and Thrifty. They claim the undercarriage was damaged. WE NEVER EVEN USED THE TRUCK. IT SAT IN THE AIRbnb the driveweay the whole time. SCAM............SCAM........SCAM.........SHAME.......SHAME...SHAME

When I arrived at the location, I was not greeted by staff although the guy was available. Once I…read morewent outside to speak to one of the other employees, he brought me back into the facility, I had to ask how to obtain my vehicle. As I did the walk around I noticed several damages to the car, I was told to report it at checkout. The lady there was quite curt. The car itself was in need a of deep clean as the seat and ceiling were stained. The car was also in need of an oil change and every time I started it up, I was reminded of this. No mechanical issues with the car and decent on gas. My biggest pain point was where to return it at the airport since there aren't any accurate signage at the airport to direct you there. I had to drive back around the airport terminals and follow the shuttle bus driver.

My whole experience in booking, picking up and returning the car at PBI was excellent. David…read moreKairalla went out of his way to make sure that we were very happy customers. This is the second time I have booked a car through Ace and both the time I have had a flawless experience. Thank you David and Ace.

Imagine this place deserves no stars... So, imagine you use…read morea certain car rental place a handful of times. They were never particularly good at customer service. But, you know, these days, blah, blah, blah. But now you use these guys again and a few days before your date, you realize that the time is wrong, so you call the place and wait for ALL the prompts to make sure to talk to someone at the location and when you tell this gentleman the situation, he assures you that the appointment time is fine and he will arrange for the change. Now, imagine you get a text message and are asked to share insurance information with a third party on their behalf. And you comply. Fast forward, you are on the plane, halfway to your destination and you get a voicemail that the rental company cannot accommodate your rental time, of 10:30, can you come in at 12:30 instead? So, you call them and tell them that will be fine. You will be there between 12:30-1:00. Then, you call the company when you have your bags and are on the shuttle. When you get there, they tell you they have canceled your reservation because you're late. Really? The only "accommodation " they can give you is a new reservation at a MUCH higher rate. This company is run by a bunch of poorly trained baboons and I will never use them again!

I don't understand how this place could have any bad reviews. I got 5 star treatment Renting cars…read morefrom this location 3 weeks in a row. Affordable rentals, knowledgeable customer service, they work with you any way necessary, and they're super nice. And to top it off, they're super fast, not like the classic rental companies where you wait and wait and wait. The line goes down like a New York bagel shop!!!

DO NOT RENT FROM FOX!!!!! If I could give zero stars, I would, in a heartbeat. My rental was…read morereserved and the agent who assisted me was extremely nice and helpful. It does seem; however, that he was also a liar. I was asked if I wished to return the car without filling the tank. Mark said I would pay only for the fuel which I had used and the price was $3.93 per gallon. When I returned the car, I checked the average fuel being used and it was 24.?? mpg. I drove a total of 62 miles total over 3 days. I received a bill which said $62.49 for fuel, but they charged my car $66.55, not even the lower outrageous amount. At 62 miles, using 24.x mpg, I used less than 4 gallons of fuel. Using the $3.93 I was quoted, my fuel bill should have been $10.16 Instead I was charged an additional $52.33 I called the customer service number and the agent who answered my first call could not speak or understand English well enough to even answer the questions, "How many gallons of fuel was I charged?" She kept saying is was 3 dollar and 93 vents which is the cost per gallon NOT how many gallons. She told me she could only refund 1/2 the full amount I was charged. She proceeded tyo hang up on me and the survey I was provided had all the answers entered a unrecognizable. I called back and this time I was informed there are no managers, hat would require waiting for a call back. I followed through with this agent who told me I was charged for a full tank, as is their policy and again, I could only be refunded 1/2 of the total amount. I requested the refund which was $33.68. I will now dispute the entire charge with my card company and provide proof of the miles driven so that they can get the rest of the monies I am owed. I will also review Fox poorly wherever I can and will also report them to the BBB. You should check your receipts and the actual contract to see if they tell you the truth about the fuel policy.