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Hertz Rent A Car

2.2 (18 reviews)
Open • 8:00 am - 6:00 pm

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Stains on interior wall
Michael S.

My family recently rented a vehicle from Hertz West Spfld Ma. A 10 am pick up was confirmed. We arrived at 9:45 am and did not receive the vehicle until 11:15 am. We were told it needed to be fueled. Upon receiving the vehicle we noticed extensive exterior body damage and white duct tape on the rear bumper. There was sand throughout the entire floor of the interior. The interior walls were filthy with stains, windows were dirty, we found trash under the seats and in the storage areas behind the driver and front passenger seats. Also... the vehicle stunk of marijuana. We immediately had the manager come out and review all of the issues. He apologized and indicated there were no other vehicles to exchange. I asked him to figure it and call me. I could not wait any longer and the following day we needed to start our journey. I never received a phone call. I began calling customer service, but no one answered. I emailed hertz for help and received the response "we will respond to you in 7-10 business days". After trying all the customer service prompts a was able to speak with a human who told me to exchange it at another hertz. He told me to bring it to the Spfld Hertz and he gave me their phone number. I began calling.... 9 calls later an no one was answering. No one anywhere in Hertz was answering. I was stuck with this filthy vehicle. I attempted to exchange it a few hertz locations along our drive but none had a vehicle similar to swap. Two days before the return of this filthy vehicle an email from Hertz arrived indicating that I could call the emergency road assistance number to exchange it. Maybe someone should have told me this on day one!!!! My wife had three migraines triggered from the interior of the vehicle stinking of marijuana!!!! It amazes me how poor the customer service of this huge and well respected corporation is! Hertz has offered us a $50 gift certificate..... that expires 12/2023!!!!! Seriously Hertz.... HURTS!

Dirty
Kimberly R.

I would never rent from this location again. Horrible! I had to return one car because the tire lights kept coming on as low. Next car I got the gas was only at 8th of a tank and so dirty. I was supposed to have the car for a month so I filled the tank , my car was ready earlier than expected so I still have 3/4 of a tank. I called to ask if they reimburse for the gas and they said no. This is BS so is the scam you send out dirty cars almost empty and get them back with more gas. They should be full when you rent them! You Can always put in more gas can't take gas out! Don't use Hertz on Riverdale Road! I will say however the employees are nice but it's just run so bad.

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1 month ago

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10 years ago

Not a lot of cars here. But usually the cheapest rates in the area

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.1(9 reviews)
3.4 mi

I rented a car for 3 years straight from this branch for my small business... Always paid them …read more.. One time I was in New Orleans and they had no Bank of America's there so I wasn't able to deposit money and when I came back from vacation they actually towed the rental that was parked at my condo and put me on the Do not rent list and when I asked the District Manager why.. She said because she has the power to do so and hung up. DO NOT RENT FROM THIS PLACE. THEY HAVE NO LOYALTY TO CUSTOMERS.

Let me start off by saying that I rarely give reviews of 1 Star. That said, this company deserves…read moreit. Long story short, my car was damaged and needed repair, so my insurance company set up a rental through these guys. Everything was fine until I wake up to a voicemail basically threatening me to return the vehicle because my insurance company hadn't approved the rental. Well, turns out the enterprise employee got the claim number wrong so that's why it wasn't approved. After I (not them) got the issue resolved, I let them no and got zero apologies. When I dropped their car off, I spoke to two employees who both said "we'll look into it and get back to you".... Over two weeks later and not a word. I don't recommend thIs company. Instead of doing THEIR JOB and calling the insurance company, they chose to make ridiculous threats on my voicemail of "we're gonna report the vehicle stolen". Enjoy your 1 Star, enterprise! My union is officially anti enterprise!

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Hertz Rent A Car - carrental - Updated June 2026

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