I had a very concerning experience when returning my rental vehicle. After returning the car, I…read morerealized I had accidentally left my wallet in the glove compartment. I immediately contacted the rental office, and an employee went to retrieve it. Instead of returning with my wallet, I was told that it had been left inside another vehicle that had already been rented to a customer. I was then informed that the customer would check for the wallet the following morning. Given the circumstances, I was extremely concerned because my wallet contained important personal items. After returning to my hotel, I contacted the police for assistance. Shortly after the police became involved, I received a call stating that my wallet had been located at the rental office. While I was relieved to get my wallet back, the conflicting explanations and sudden recovery left me questioning how the situation was handled. I believe there should be clearer procedures in place for securing and returning customers' lost property to prevent situations like this from occurring.

The walk from the Terminal to the Rental Car Center kind of sucked, but that's not really…read moreNational's fault. It was super easy to get in a car and go. They didn't have a wide variety of cars, but they did have some Suburbans and such from which to choose. I was going to be hauling a few people around so I was "lucky" to snag a Chrysler Mini-Van. Pickup and drop-off were both pretty easy at the smaller BDL airport, and the staff was nice enough to not be memorable either way. I'd rent here again, well, because bypassing the counter is such a time-saver.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

West Springfield police took my car and brought it over to Red's. I fought with dispatch and the…read moremanager over the phone for 3 days before they finally released my car for $500+. They lost my car keys and made me wait a whole other 24 hours to replace my keys. they told me multiple times they didn't have my car and they didn't know where it was even told me that some random tow truck had picked up my car without saying a word when I got to the tow yard my car was still sitting in the lot. they finally dropped off my car when I left to Florida when I came back from my trip and entered the car I found mice dropping and stuff randomly bitten up in the car (I've never had this problem with any of my other cars in my drive way). when I called and asked about it I got cussed out by the man who answered the phone and after getting cussed out he hung up on my face.

Ericka was absolutely amazing!! i originally rented a car from Avis and when I went to go pick up…read morethe car they did a credit check and I got declined after already paying $700... I went upstairs to Alamo and I met Ericka! when she first started to talk to me I starting crying because I was overwhelmed with what just happened with Avis.. she was so patient and just the sweetest! she made everything so easy for me to get a vehicle.. we will always rent from Alamo! thank you so much Ericka for being so sweet

False $150 toll charges applied without verification 10 days after return!!!…read more please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card.

This business is OPEN. We have been using this car service for several years - ever since we moved…read morefrom the city to CT and we need a ride either to or from Bradley Airport. The owner (Singh) is super nice and accommodating. The cars are clean, the service is reliable and the cost is fair for a 45-minute drive. I just booked a car for my husband and I have no doubt that someone will be there for him when he gets in.

Do not count on these guys! I called three days prior to my departure to make a cab reservation,…read morethey said no problem, just call back the day before to confirm. I called the day before and then all of the sudden they didn't have a driver. So they give me the name of a cab company that can accommodate (Alexus cab company- also avoid, keep reading). I think to myself, "OK, you fell through, but nice comeback by referring someone else, thanks!" I call Alexus and they say no problem, all set for my reservation. Sure enough, time for reservation rolls around and no one shows up. I call...and call...and call... no one even answers the phone. These guys are assholes, don't waste your time.

Friendly, responsive, prompt, courteous, professional. These are the things you want when engaging…read moretransportation services for loved ones or yourself. Please consider using Cool Rides Taxi when visiting the Berkshires, particularly the Cummington area. You won't be disappointed!

Apparently this is NOT a taxi service. i needed a ride to a doctor's office, called 2 hours in…read moreadvance to see about the ride (here from out of town and in an accident that needed a follow-up) and they were unwilling to discuss it saying they are a car service and that i needed to schedule in advance. OK. so, i also needed to see an orthopedist the next day and asked to schedule that. . . he again said no, that i would have to call that morning to get a ride. ??? Can't win with these guys! look elsewhere!!!

Best school in the area! Very polite, always answer and return phone calls, very helpful in…read morescheduling or rescheduling driving lessons.Driving instructor Garry very knowledgeable, patient, excellent teaching skills! Thank you so much!

I made sure Ed was my instructor as much as possible! He was the best instructor and made sure I…read morelearned a lot and was very well prepared for my test! He's very calm and very fun to drive with. Definitely recommend.

AirFlyte is a top-notch FBO. I refueled here and checked out the Runway Restaurant down the hall…read morefrom their office. AirFlyte's staff are really friendly and keep the place in great shape. The fuel prices are surprisingly low. I'd recommend this FBO if you're flying into Barnes. They'll take good care of you.