I will not be renting again from Avis, I prepaid for my Orlando rental $1077, returned it 2 hours…read moreearly and the total ended up being $907 but the $170 is non refundable....RIDICULOUS! So I prepay and you get your $ months ahead of my rental and then I return it 2 hours early and I'm penalized $170. I guess it was in the fine print THAT NO ONE READS BY THE WAY, That's just bad business! I'll never rent from Avis or any other company they're affiliated with like Budget, Payless or Zipcar! You could have saved a loyal customer but chose not to.

Excellent experience. The manager Matt was extremely polite and very helpful. I had a great…read moreexperience at that location. He totally made me aware of everything on the car and was kind enough to give me higher car than the one I booked. I was extremely happy to rent from his location. On retiring to the New York location the experience was totally different. That's a whole other story. Would recommend Matt and the West Springfield location anytime.

Very disappointing. Had a reservation scheduled for weeks for my son's birthday surprise of a…read moreconvertible for the day. Received the 24 hour text check in, completed promptly. Received confirmation of the car being ready for pick up at 9AM the next morning as reserved. Upon arriving at the location, was told they did not have the car. They hoped to have it later in the afternoon but sorry for you, not when needed or reserved. The organization single handedly disappointed a very excited young man. Do not recommend.

I rented a car for 3 years straight from this branch for my small business... Always paid them …read more.. One time I was in New Orleans and they had no Bank of America's there so I wasn't able to deposit money and when I came back from vacation they actually towed the rental that was parked at my condo and put me on the Do not rent list and when I asked the District Manager why.. She said because she has the power to do so and hung up. DO NOT RENT FROM THIS PLACE. THEY HAVE NO LOYALTY TO CUSTOMERS.

Avoid at any cost…read more My family had been staying with my in-laws in MA so that we could have some support with our children for distance learning. It was time to go back home to OR, and we found a minivan to rent via Priceline that didn't have an exorbitant one-way return fee. The fun started when I went to pick up the minivan: Walking into the office, two out of the three women working behind the counter were not wearing a mask, despite state mandates for masking in public. I noticed immediately that the car smelled like stale cigarette smoke, despite the very prominently displayed no smoking policy (circled on my pickup inspection paperwork, no less). I mentioned this to the woman assisting me, and she told me that they didn't have any other minivans available, but I could stop at another location that had one in inventory and swap it out if I wanted, because when driving across the country with my two children and a fully packed van, trying to find another location with a minivan (which, according to the woman, are *incredibly* rare to find) the day before Christmas Eve, then stopping and spending an extra 3+ hours unloading and reloading into a new vehicle sounds like a ton of fun. Clearly, since we were due to leave the next day, I was left with no choice and took the vehicle. The morning we left, I saw that the oil change warning came on in the dashboard when starting the car. I hadn't noticed this the day I picked it up - I can't remember if the agent had started the car when checking the gas and mileage, or if I just hadn't noticed because I was still unfamiliar with the car. Fine then, we'll stop at a lube place somewhere on the way. After leaving, at our first gas stop, I noticed that both the front tires were nearly *bald*. The rear tires looked much more intact, suggesting that the tires had not been rotated in a very long time, possibly ever. I hadn't noticed this at pickup - it hadn't occurred to me to check for things like this, as I'd (incorrectly) assumed that basic automotive maintenance was a given, especially since this particular Hertz location appears to be associated with an auto repair shop. Since our route was due to take us through the northern midwest (IL, IA, NE, UT, WY, ID) in the middle of winter, the idea of driving my family on those nearly bald tires seemed risky. We managed to track down a Monro that was, amazingly, able to slide us into their schedule right away, and informed us that the tires were down to 3/32" - very close to not even passing MA DOT inspection. The manager at Monro, who incidentally handles maintenance for their nearby Enterprise location, was aghast that we were given a vehicle in this state, especially for a cross-country trip. I ultimately asked them to replace the two tires - I was informed that rotating the tires would not be a good idea, as the tread on the rear tires would be needed to prevent fishtailing, and I was not comfortable leaving the nearly bald tires on the front given we were expecting to be driving through snow, freezing rain, and almost-zero temperatures (Iowa ended up getting down to 5º). $400 and 2+ hours later, we were back on the road. I had not contacted Hertz at this point, as I was not obliged to give them the opportunity to impede our trip further. I did contact their roadside assistance once we made it home to report the incident, though I was informed that they wouldn't be able to do anything about reimbursing me for the tires until I returned the car. Upon returning the vehicle, I waited 30+ mins for a manager to appear and tell me that apparently because I was returning the car to an airport, and the car was picked up from a "Hertz Local Edition", they couldn't do anything about reimbursing me there, either, and someone would call me. I'm still waiting. It's also worth noting that the reservation was made two weeks in advance - this was not a last minute whim rental. I will not use Hertz again.

The absolute worst customer service hertz! No it really hurts(hertz) to know that companies are…read morestill so off kilter.........good luck on your closing

Perhaps we dodged a bullet with this place. I went online on Friday and made a reservation for…read moreMonday morning. After 2 weeks of my car being in the shop they could not fix the issue. I needed the car to take my mother, who is 86 and has leukemia to her doctor in Boston at Dana Farber, 2.5 hours away. She goes only every 3 - 6 months, an hour before we are supposed to pick up the car enterprise calls and says they have no cars until noon. Her appointment is at 12:15pm. What kind of business is this? They have had years to fix their system and have not done it. It takes months to get these appointments and my mother was so disappointed that she had to cancel. Shame on you Enterprise.

They are very good at telling you what you want to hear, not so good at telling the truth. I…read morebooked a car from Saturday morning to Sunday morning - 24 hours. The man in Northampton assured me that was OK and even though they were closed on Sunday, there was a dropbox for the keys when I returned the car in the morning. No mention was ever made of paying for two days. I picked the car up on Saturday morning, and I'm required to pay for two days. They said it's "not possible" to bill me for just the 24 hours that I have the car. Next time, I'll make the drive to West Springfield to avoid this kind of dishonesty.

Excellent, reliable, safe transportation to and from airport…read more The communication is clear and helpful. I would definitely recommend!

If your college student is flying solo THIS is the service to use! Pick up/Drop off for UMass. A…read moreflight was getting delayed I called Valley Transporter who already knew about the situation, had a plan and put me at ease.

Everything was wonderful. Ira and Chris were top notch! Talked to them about finding a truck. Ira…read moreis very knowledgeable and laid back. No high pressure sales here. Took the time to listen and it paid off in many ways. Truck I got is wonderful !!!

Chris and Ira are professionals and know how to get the job done well! You will purchase à quality…read morevehicle at a reasonable price. They will assist with all details, easy! I wouldn't buy a car anywhere else!

Bought my wife a newer Rav4 with low miles here at a good price. I hate buying cars, and I hate…read moregoing into car dealerships. Generally, I'd rather scrape my gums on the nearest curb than go through the exercise of buying a car. These guys break the stereotype- they're easy to deal with and have good cars at good prices. I was totally happy with my purchase and even happier that I didn't spend a night in jail from trying to punch out a car salesman. Win, win, win. If they have what I want when I go to buy my next vehicle, it's on.

From the owner: About Us Since 1987 Ludlow Auto Sales has been a name you…read morecan trust for a quality pre-owned car, minivan, or SUV. We are a family owned and operated independent dealership and are here to satisfy you the customer. We do not have the high overhead that the large franchise dealers have and we pass the savings on to you. All of our vehicles are 100% serviced and inspected prior to delivery. We sell clean quality late model pre-owned vehicles that are 2-4 years young and have low-average mileage on them that are former program/lease vehicles. We offer free registry & insurance service in MA and CT. We will provide a free Carfax report for any car in our inventory. We promise a no-hassle and pressure-free approach with all of our potential customers. We also have a rental fleet of vehicles that we rent locally and have low daily, weekly, and monthly rates. We also offer free loaners should your car need warranty service. Please stop down and I promise you will be treated like family. We are