had most exceptional service today! the person I had contact with was professional and fast in…read moregetting my rental ready!! I had tried calling others in west springfield all morning so went back to AAA and it took me only 5 mins to book reservations and at the pickup only another 10 mins!! I would RECOMMEND them to everyone!!

Charged a cancelation fee because the clerk gabe me the wromg total. I moved my money so that i…read morecoukd cover it on the card. When i went to checkout, he gave me a higher total. I couldnt rent the car, and then they charged me a cancelation fee!!

Very disappointed with enterprise. Been renting from them for years. Today for some reason they…read moreneed all kinds of verification. I never needed any of that before. Staff was not helpful at all. Very dismissive and uncaring. Will not use them again. I will take my money elsewhere

I actually left my review after contacting corporate customer service about my experience. I was…read moretold the are manager would reach out to me within 48 hours. I still have not heard anything. Incidentally, I am still in a rental and my husband was able to go to Springfield's location and they honored the email from the airport manager. I still would advise staying away from WEST Springfield location.

As a person who drives with Hand Controls I found working with Enterprise a very easy stress free…read moresituation. I was able to call and book a reservation. I had a few questions and when the person I was working with (Pat) didn't know the answer he followed up in getting the questions answered in a timely fashion. He called me back when he said he would and had the answers I needed. They provided a pick up for me, it was a bit late but I allowed extra time in this process. Once at the counter there was another customer having issues and they, Enterprise, handled it with tact and grace. I did have to wait a bit as only one person was working the counter (it was lunch time). Once the previous person was handled, I was on my way in minutes. The car was exactly as I ordered and it was a great smooth ride. Will I rent again from them? Yes, I will. The only reason they received 4 stars from me instead of 5 was the fact I had to wait about 30 minutes to do the rental transaction. (Remember the person ahead of me?)

Very disappointing. Had a reservation scheduled for weeks for my son's birthday surprise of a…read moreconvertible for the day. Received the 24 hour text check in, completed promptly. Received confirmation of the car being ready for pick up at 9AM the next morning as reserved. Upon arriving at the location, was told they did not have the car. They hoped to have it later in the afternoon but sorry for you, not when needed or reserved. The organization single handedly disappointed a very excited young man. Do not recommend.

Do not rent from this company. We had made reservations to Orlando and jetblur cancelled our flight…read morebecause of weather so we called the Sixt car rental and explained what happened and they said it didnt matter who cancelled but they would charge a $100 cancellation fee which is crazy that they would not honor that request. No matter what we tried they did not want to reimburse us fot that cancellation fee even though it wasnt our fault. I will NEVER rent from this company ever again.

I was a bit skeptical as this was my first rental with SIXT…read more Location was easy to find, very clean and looked to be well managed. My renting agent, Richard was very gracious and ensured I had the right vehicle for my needs. Looks management has addressed any employee concerns as my experience with some folks mentioned in other reviews was very cordial and I had no monetary or other issues when renting or returning. Perhaps any lemons were either discarded or turned into lemonade. I reserved the car online which was super easy too. I will 100% rent from this location again, and thanks SIXT team for making my entire experience first rate.

Avoid at any cost…read more My family had been staying with my in-laws in MA so that we could have some support with our children for distance learning. It was time to go back home to OR, and we found a minivan to rent via Priceline that didn't have an exorbitant one-way return fee. The fun started when I went to pick up the minivan: Walking into the office, two out of the three women working behind the counter were not wearing a mask, despite state mandates for masking in public. I noticed immediately that the car smelled like stale cigarette smoke, despite the very prominently displayed no smoking policy (circled on my pickup inspection paperwork, no less). I mentioned this to the woman assisting me, and she told me that they didn't have any other minivans available, but I could stop at another location that had one in inventory and swap it out if I wanted, because when driving across the country with my two children and a fully packed van, trying to find another location with a minivan (which, according to the woman, are *incredibly* rare to find) the day before Christmas Eve, then stopping and spending an extra 3+ hours unloading and reloading into a new vehicle sounds like a ton of fun. Clearly, since we were due to leave the next day, I was left with no choice and took the vehicle. The morning we left, I saw that the oil change warning came on in the dashboard when starting the car. I hadn't noticed this the day I picked it up - I can't remember if the agent had started the car when checking the gas and mileage, or if I just hadn't noticed because I was still unfamiliar with the car. Fine then, we'll stop at a lube place somewhere on the way. After leaving, at our first gas stop, I noticed that both the front tires were nearly *bald*. The rear tires looked much more intact, suggesting that the tires had not been rotated in a very long time, possibly ever. I hadn't noticed this at pickup - it hadn't occurred to me to check for things like this, as I'd (incorrectly) assumed that basic automotive maintenance was a given, especially since this particular Hertz location appears to be associated with an auto repair shop. Since our route was due to take us through the northern midwest (IL, IA, NE, UT, WY, ID) in the middle of winter, the idea of driving my family on those nearly bald tires seemed risky. We managed to track down a Monro that was, amazingly, able to slide us into their schedule right away, and informed us that the tires were down to 3/32" - very close to not even passing MA DOT inspection. The manager at Monro, who incidentally handles maintenance for their nearby Enterprise location, was aghast that we were given a vehicle in this state, especially for a cross-country trip. I ultimately asked them to replace the two tires - I was informed that rotating the tires would not be a good idea, as the tread on the rear tires would be needed to prevent fishtailing, and I was not comfortable leaving the nearly bald tires on the front given we were expecting to be driving through snow, freezing rain, and almost-zero temperatures (Iowa ended up getting down to 5º). $400 and 2+ hours later, we were back on the road. I had not contacted Hertz at this point, as I was not obliged to give them the opportunity to impede our trip further. I did contact their roadside assistance once we made it home to report the incident, though I was informed that they wouldn't be able to do anything about reimbursing me for the tires until I returned the car. Upon returning the vehicle, I waited 30+ mins for a manager to appear and tell me that apparently because I was returning the car to an airport, and the car was picked up from a "Hertz Local Edition", they couldn't do anything about reimbursing me there, either, and someone would call me. I'm still waiting. It's also worth noting that the reservation was made two weeks in advance - this was not a last minute whim rental. I will not use Hertz again.

The absolute worst customer service hertz! No it really hurts(hertz) to know that companies are…read morestill so off kilter.........good luck on your closing

Went in for a bumper replacement and I will admit they did the job…read more However, the older guy and I were just not having it. We set up an appointment up for 9:30am. On the day of the appointment he told me he can't start working on my car till hours later and would need the day. I let him know we made this appointment for a reason and had he told he would have needed a days work I would have set up another day. Espically since he told me the job was only an hour job. He realizes I was right after I expressed I booked him because he said he can do the job fast and now he is going back on it. After a little back and fourth, he tells me to wait in his office while he works. About 2 almost 3 hours later he comes in and tells me he finished. Great. Now the payment, he failed to tell me he only takes cash so I asked him for his Zelle or Cashapp. We settle on Zelle only to find out he doesn't have zelle enrolled by his phone number. The thing is when I asked him about it, he told me his zelle is by phone number. He watched me type in his phone number, type in the amount of money we agreed on, and verified all the information before I hit send. Then, I get a message saying he isn't enrolled in Zelle and would receive the money when he does enroll but the money was taken out of my account. He tried to make me send him the money again but I told him no since at this point I would be losing more money then I was able to give and the bank would give me a hard time giving me a refund. We start arguing for a good 5 minutes because he wants me to resend the money while I explained to him the money already left my account. After 5 minutes going back and fourth he tries to blame me for the money not being in his account as if he wasn't the one who gave me all his information and verified it before hitting send?? I told him it was not my fault he gave me the wrong information and to next time make sure everything is up to date. After 10 minutes, I threw whatever cash I had and asked for my keys. He said no at first but I told him to give me the keys because since the cash was on the table and I want to leave. I've never had someone tell me the money wasn't sent as the confirmation is in their face. Good experience for my car, awful for me. Would not reccommend.

I rented from holyoke mass. The people are very professional, and get the job done. They fallow…read moreinstructions, and keep you safe on the road. Thank you very much for continuing to business with me personally, and as the sole owner of Belle's home maintenance LLC, and management of c&cwiley llc

From the owner: Need a rental car in Holyoke, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Holyoke location today.

This place worked out well for my needs. I placed an order online and picked the car up without…read moreissue. Brought the car back a week later (with 500 extra miles) and the transaction was done. They had reasonable prices and don't charge extra for mileage. The guy working, believe his name was Matt, was professional and courteous. The location is tiny, but it's attached to a gigantic La Quinta Hotel you can easily see from the highway. One side note: Always make sure you've looked over the entire car, inside and out, before driving off the Avis parking lot. Tell the employee if you notice any scratches, dents, or other damages on the car before you leave!

worst experience ever with Avis!!!! PREPAID for 4 days so I could fly in for a funeral in the am…read more They left me stranded with no vehicle at 3 am!!! The worst part is the gimpy sales agent basically said he didn't care and that they were closing and all cars were gone. Worst experience ever and I will tell everyone I know about this ever. single. day. until this is made right