I was dumb to not look at their reviews on Google because they're horrible! Snd the ones on Yelp aren't too great either. And I had the experience to back it up. They were full of repeated misinformation, their cars smelled like smoke, the general manager Brock looked unprofessional and very unkept - no Hertz clothing, just ratty pants and an NFL team sweatshirt plus a baseball cap. Not only did he not look like an employee much less a manager, but he acted very much UNLIKE someone in customer service. Absolutely no customer service skills and full of attitude. On top of that, he was rude, mean and full of threats - both physical and verbal. I've never been pointed at and met with such derogatory behavior as a woman. This man needs to learn how to respect people, especially women. Typical chauvinist who thinks he's always right and everyone else is wrong. I've never seen a manager run after a customer like he was going to beat the person up and have to be held back by his employees until I saw it that day as I was sitting in a chair watching his terribly unbelievable behavior. I'm glad they have cameras. This man has absolutely no clue how to keep his cool and represent a customer service position. Hertz should be ashamed to have him leading any branch, yet alone working for them and representing them. I wouldn't recommend this place to my worst enemy. Never in all my years on this earth - and in all my years of renting cars - have I had such a wicked, shocking and overall horrendous experience. read more