Flew in for a couple of days for work and decided to get a car rather than use Rideshare. I always…read morego for National, they're great... Great service... Great car selection from their Emeral Isle, but this location doesn't use the Emerald Isle, rather there's a booth in the garage where you need to wait in line for someone to give a car. I find this very inconvenient, but it is what it is. Car selection here was adequate, not the best. Service was nice and friendly, both on pickup and checking back in. Overall, I'd most definitely return to rent from National, but this isn't my favorite location.

Flew into Syracuse for work for a few days and booked a rental with National. I use to work for…read moreEnterprise, so I typically rent from them but I know National and Alamo are pretty great as well. I walked to the counter inside of the airport where Bryce assisted with my rental check in. He was very friendly and helpful throughout the entire process. He definitely made the check in seamless and put me in a Toyota Camry hybrid which was super nice and great on gas. The check out process was seamless and easy as well. Zero issues or complaints!

I used this location a few months back when I needed some work done on my car. Firstly, efficient…read moresystem they have with the collision shop-- drop-off was super simple-- they met me at the shop and got me into the rental quickly. Unfortunately, I got a flat tire in my rental (in my driveway, luckily.) The staff here were great about instructing me about how to call Enterprise's roadside assistance and getting me into a new car first thing the next day. And the staff were so, so nice the whole time. Cars were a little on the older side, but I was just using it for regular errands for a few days while my car was getting work done so I didn't mind much.

Atrocious customer service truly, the workers are blatant, they're liars, and they have no empathy…read morewhat so ever it's almost as if the workers don't have an ounce of humanity. I absolutely would not recommend this horrible place.

This Alamo location is hands down the best place to rent a car…read more Good customer service. Short lines. Car always ready. Easy return. No hiding fees like others. I highly recommended. They used to leave a Clorox wipe inside the car. That's the only thing I would like them to start doing again.

We had to deal with upstate New York weather causing us delays and airport/flight changes. We…read morerented a car through Alamo, in Rochester, to be returned to Rochester. When our flight was delayed causing us to miss our connection, we had to pivot to flying out of Syracuse airport. We called Alamo on the phone and told them the situation, they said it would cost us $400 more. We were unhappy about this, and the customer service rep said to speak with someone when we return the car. Upon dropoff, we were met by Brendan and Bryce. They also saw the same number on their end, but rather than charge us that amount, they did something and we did not get charged an extra dollar. We were super stressed about our flights not making it out, and Brendan and Bryce eliminated a major problem we were facing. Thanks to both of you, I highly recommend renting a car from Alamo to enjoy beautiful upstate New York.

Extremely rude. I called to ask a question to try to get a rental car through them. And they got…read morerude as hell and then hung up on me. I will never go to them and I will be telling everyone I know that rents cars about their horrible business. Extremely unnecessary and immature

Excellent service and pricing!!! I felt like a person and not just a number. Friendly and courteous…read moreand they accommodated my time crunch from Hancock Airport in Syracuse...

THIS IS A FOLLOW UP TO A PREVIOUS EXPERIENCE:…read more I returned to Syracuse on some business and was ready for a problem. As I approached the service counter I noticed that the same young lady was on duty. OK let's see what happens today. Completely different experience paper work and car were ready, in fact she handed the keys to me so I wouldn't have to wait. She also remembered me and addressed me by name. Maybe she had a heads up that I was coming but the service was much appreciated. Even upgraded my car without asking. Later in the day I got a call from the manager making sure everything was good. It was. But and this is a big but. When I got my car there was only one other car in the lot and there were four people on line after me. Do the math. I don't want to jump to conclusions but unless there were more cars on the way in this looked like a potential problem. I hope it wasn't and Dollar Car Rental of Syracuse has their act together. I'll be back again. Bottom line: Yelp does have an influence as long as we use it responsibly. LAST EXPERIENCE: Let me start by saying that I have been a loyal member of the Dollar Car Rental club for over a decade. I rent several times a year and am always happy with them. So what happened to Dollar Rent. Car in Syracuse, NY. Last week I reserved a car for Tuesday and Wednesday of this week. I scheduled the pick up for 9:30 so I'd have plenty of time to get to a meeting. At 9:50 I'm at the counter. Most Dollar Car Rental offices have a setup for members. It's very simple: You go to the booth see your name and go to the designated space where your car and paper work is waiting and away you go. A little different in Syracuse. First the young lady had know clue about how this works. Apparently Syracuse does not use this system. OK fine. Now she starts trying to up sell me. Luxury car? No thanks. Insurance? No thanks. EZ pass? No thanks. And on and on. I finally explain that I made all these choices when I reserved the car so why are we going over this again? OK so see shows me my estimated bill which is several dollars more than I was quoted. Turns out she decided I should buy Roadside Service. Now I'm getting annoyed. If your car breaks down I'm calling you not an independent roadside service. Just show me my car. Oh it's waiting for you in the lot. Well I get there and wait 30 minutes and no car. All I keep hearing is it will be here in a minute. 40 minutes later they bring my car. Finally on my way. Just outside the airport a warning signal comes on telling me tires are low on air. Fortunately I'm now in front of their repair center. Another 15 minutes and I'm back on my way. I will continue to use Dollar Car Rental, but never in Syracuse again.

Wow, worst rental experience ever, first off, the staff smelled of marijuana, nasty!, then we…read morereserved the " managers special" online, just said car chosen at pickup, when we arrived, the staff told us that managers special is an EV, but we are in an area we don't know, at a hotel, so ev wasn't a great choice for us, she said we can "upgrade" for $20+ a day, and that was our only other option, so we took it, unhappily....a Kia Soul, which I surely don't consider an upgrade! Not done yet!, we get to the car, it's terribly dirty, the windshield is so covered with bugs, the wipers won't clear, we had to drive to a gas station, and clean it with a brush.....there was food in center console....just a terrible experiance.

Not sure why this place gets such a bad rap. We always get super friendly service and help. The…read morecars are always clean and ready to go. It's always a pleasure renting from them. Typically find a good deal and everything.

NEVER AGAIN!!!! I was in town for a funeral and had rented a car two months prior. This morning,…read more(day of rental needed) I got a call at 730 am letting me know there are no cars available at all. While I was able to book with another rental car company at TWICE the cost, Avis did not offer any real apology or future discount...

I would like to give 0! worst company, never order! terrible service! they gave a different car…read morethan what was paid for, lower class, broken and smelly. Hard to replace. Please, please , please find a different company!!! Don't rent in any location or state!

The staff is pretty friendly and they offer a shuttle ride to the airport. The cars were a little…read moredated but other than that the experience was good. There aren't many car rental agencies in Syracuse. Thrifty is one of the few that offer a competitive rate.

Smelly, dirty rental car and they tried to charge fees I didn't agree to. They were quick and…read morefriendly but I don't recommend.

I had a perfectly fine experience parking at Americar in January…read more Cost = $6.50 per 24 hrs, plus tax, which does add up. (Open lot parking at the airport is $8 per, I assume also plus tax, but not sure.) In any case, it doesn't matter. I might be willing to pay MORE than the Airport price for the simple fact that after flying into SYR at 11 pm after a 10-day trip and a 17-hour journey, I DIDN'T have to brush off my car, de-ice my car, and cross my fingers that my car would start. Working with Americar was simple and straight forward. I didn't have to wait long for the shuttle on either departure day or arrival day. Staff were all friendly, and one gave me a heads-up that my reverse lights were out when I picked up the car. Recommended, particularly in the winter.

Still in business? I am amazed! FYI, I parked over at…read moreHancock last month in the outdoor lot. It only cost $8, and was a lot less hassle and more secure than @ Americar.