Salesman side seems to be great. Service side... had to take back a vehicle twice for similar…read moreproblems within a 100 miles of being fixed. Also had Service manager use a cuss word on the phone with me. I was being very calm and collective and service manager was not. Very unprofessional.

Bought a car from them outright, no financing when I moved here. 45 days later the AC was busted. I…read moretook it back and they pumped it full of Freon without fixing the problem. When it stopped working about a month after that, the warranty period was expired. Plus they never sent the title or registration, which I got to discover when I went to sell the car. A separate issue to be sure, but still adds a little to the shady-seeming car sales practices. People there are super nice but that's expected from sales.

I've had my car barely over a year, my 2nd transmission just failed. I don't travel the US. I stay…read morefairly local. This is completely unacceptable as I still owe 9,000 on this car. Why has it been through two transmissions already? The replacement must have been faulty. I have to get to Dr appointments for my kids, I am a single father, and I cannot afford to pay off 9,000 or the 2,500 for a transmission with just over $150 in the bank. I shouldn't have this worry after just one year, again! I cannot get to work and pay the bills without my suv.

I got a newer car from Ron Sniders in middle November 2024, Was a 2018 Ford Focus SE. They gave me…read morea great deal, Plus got the expended fac, warranty on it too, I recommend if you have a chance to get it on the future car you buy from them to get it, I know it cost more in payments, but it will take worries off your mind & you know your covered in many ways then one .Ron & Roger treated us like family, Which my uncle and brothers have done business with them in the past many of times. Roger was the one that sold me the car, I got great serves from him & his brother, They stood tall on all there words.. So if you are looking for a nice car, with low miles, and a honest place to buy your next car, I truly recommend Ron Sniders, Iam very pleased with them, and I would buy from them again.. Thank you Roger & Ron...

These guys were great. Filled with customer service and a fair price. They made buying from afar a…read morepiece of cake. Ill reach out to them again going forward. Dallas, Nolan, Tracy and the delivery guys were friendly and helpful.

Worst service ever. The last several times my husband has taken his truck in there service has been…read moreterrible. This past time I dropped the truck off to get it worked on. I asked them to call once they found out the problem to let us know the cost. The person at the counter said "of course. We will call." They never called. When my husband called two hours after the scheduled appointment he found out they had already torn the truck apart and told us it would be $500. And they said they don't call anyone and only send emails or text messages after I was told someone would call. Who starts tearing apart someone else's truck before giving the okay to do so? We called another trusted autobody shop in town and it would have been cheaper there. Tried calling the next morning and couldn't even get a hold of Toyota to figure out next steps. Terrible service every time. Would not recommend.

Their repair shop is five stars. They are very busy so have patience. I had excellent results with…read morerepair agent Eric. Eric took ownership of my extensive problems with a dud car known as 2025 Honda CRV hybrid. Bad fuel injectors, crack in piston and more sent this car to the shop several times for many days. Do not recommend this car. I do recommend Eric. He is top notch. He kept me informed almost daily of the car repair status. He really took it upon himself to take care of me. I cannot speak for the rest of the repair staff but Eric shines! FOLLOWUP: In order to rid ourself of further problems with the 2025, we traded it for a 2026 CRV based on reports that the 2026 was a much better car not beset by the 2025 problems. We dealt with Kunes again. Pleased to report they gave us a fair deal on the trade. I say fair becuse they knocked a few hundred bucks off the MSRP which is about all you can expect on a high demand car like the CRV.The sales rep, BEN, was topnotch. He was professional. No pressure. Process went smoothly. I don't fault Kunes for the manufacturing errors. We drove away happy and hopeful. Thanks BEN for your assistance

Regretfully purchased from kunes on 6/11. I was refused my paperwork, despite asking many times. I…read moredidn't receive it until 22 days later on July 3rd. The 11 pages of this contract I was given was very different than what was negotiated prior to going to financing. I called the lender to dispute the details of what I was given. Imagine my surprise when the lender said there's a 25 page contract. The lender immediately sent it to me. And that paperwork was completely different than the numbers I was given as my copy. The loan amount was inflated to have me on the hook for over $42,000. There was a $499 key replacement charge I was never told about and the contact info on that paper was changed to someone else's but had my name. The amount they said I make was higher than I actually make. There was also a $99 theft deterrent e-contracting charge, and a $1200 gap insurance charge snuck in... In fact, the finance manager Andrew Harris had changed a lot of this contract down to forging my signature and using the initials AP instead of AM. On 6/20 there were parts updated and signed with a time stamp of 6/20 5:55pm. Now that would prove impossible for me to have done as I was clocked in at work over an hour away.. I did raise concerns to Kunes over it... A Sales manager emailed me and stated "As a direct result of my paperwork Andrew is no longer with the company, so if Id like to come back in I wouldn't have to see him". Ever since then I get daily ssn tracker alerts associated with different address, names and numbers... I can't help but think of how many this may have also happened to... ***Make sure to double check your paperwork with what the lender has. *** Mine did not match and even had different phone numbers as contact info on me for a key replacement I never wanted or asked about. And documents were electronically signed and time stamped on 6/20 at 5:55pm when I was over an hour away clocked in at work my visit to the dealership was on 6/11. These business practices need looked into. To make sure no one else's name has been forged unknowingly, loan applications falsified to obtain a loan, and fraudently obtaining wire transfers to collect on loans. Josh Bock was probably the only person there that wasn't a complete scum bag. James Storey - POS Andrew Harris - POS Brad Bunch - You should never withhold things in exchange for a good Google review verse doing what you know is right.

it is impossible to speak to the hyundai service dept. i've called four times and all i get is the…read morespeakerphone shuffle. very poor service. no one answers the phone. can't talk to anyone at hyundai.

Horrible! We spoke to a salesmen and informed him of our trade in. He assured us that they will…read moretake our trade in. We get there and they played dumb saying they knew nothing about it. Then said they would not take our trade in but we are approved for finance. We said we did not want to add a 3rd car payment we want to trade out car in. They said no they will not do it. Then told us to buy the car the have and let our trade in car go back to the bank. That it would not hurt our credit and they most likely won't report it and probably would not even come get that car. Clearly we said absolutely not. We went to leave and two of them chased us down in the parking lot. Trying to convince us more. Swore up and down the bank that approved us would not take our car as a trade in. To get them to let us leave I insisted my husband and I needed to go talk about it ourselves. So they tried to get me to try the vehicle out and I flat out said no. Then they said we'll you want to drive this car around town while you talk about it. My husband said sure. I got in our car and he got in that one. We headed straight to Shottenkirk. Guess what, the same bank that approved us at Kunes approved us with shottenkirk, for a better car and took our trade in! I left there in a rage and still angry. We may not of fell for it but others may. Be warned of this sorry excuse for a business. Go to shottenkirk. No pressure and they work for you not to ruin your credit for 7 years!​

Bought a nice vehicle. Just as advertised online. No hassle. Honest. Easy to deal with.read more

Eric was helpful from the start. We had been looking for a Jeep Rubicon for 8…read moreMonths and had tried numerous places. We ended up driving 2.5 hours just to finalize the deal with Hess. They earned our business from the start by being upfront the whole way. They were helpful in tracking down additional information when we asked and even helped us compare options with other vehicles they had and others that different dealers had too. Their website is also professionally designed and seemed to be regularly updated. If you are shopping for something lightly used and want great service - shop with Hess. Very clean facility too.

Went in to buy a car that I found online. The price was around $25,700. They came back with their…read moresheet starting the price at $30,500 and added $4,000 in "extra" fees including the Premium service that I have no interest in. They would NOT honor the price in their website. They claimed the car prices fluctuate daily.

Originally called on 11/13/24 to make an appointment because the date I was looking to have my…read morevehicle serviced wasn't yet available online. Spoke with Trina who claimed to have set an appointment for me. She didn't ask for a phone number or an email address which I found odd and as she was hanging up, I overheard her say it was a wrong number that called in. Scheduled an oil change and diagnostic check (because our check engine light was going on and off) for the date that I needed the following week online. Got a confirmation email and text, which further proved that Trina didn't actually schedule my appointment, since I didn't receive either after the phone call with her. Arrived at my appointment on 11/03/24 a few minutes before 8am, greeting was less than stellar from both Trina and the other man working the service desk. They couldn't find my appointment, ended up writing down the info I'd already filled out online. Got the car checked out, was told I needed a new turbo. Got the info on how much it would cost and when they'd have the part in by. Told Rick I could come back on Monday morning since I was heading up to MN for Thanksgiving. Was handed the keys, which I was confused about since I hadn't paid for the oil change yet. Asked about that, which they hadn't done (not sure why since that was one of the services I'd scheduled) Rick said they'd fit me in. About 10-15 minutes later my car was out front and I was ready to pay. Rick said they'd add it to the tab for the service on Monday. Which I thought was odd, but Rick seemed like a pretty trust worthy guy, so I took the keys. There was a new sticker from Shottenkirk Chevy on the windshield, which didn't have a date of service but mileage for the next service. Checked my Cruze's oil dash, which was reset and said that the oil life was at 100%. Came in today on 12/02/24 arrived a few minutes before 8, again no actual greeting just asked what I was there for. Mind you, I was there for almost 3 hours and saw many other customers come in and were greeted with an actual hello or how are you. Told them what Rick told me. Was told the service would take about 2-3 hours, which it took just under 3. Looked at the bill, which didn't have the added amount for an oil change. When I got to the car, checked the invoice and the mechanic who serviced the car wrote in the notes for my car that I needed an oil change. Half of the services that I SCHEDULED for my appointment on 11/03 weren't actually completed and was lied to my face that it was. Hopefully they were being honest about my car needing a new turbo, but I wouldn't be surprised if it wasn't. UPDATE::::::::::::::::::::: Chatted with the GM about my experience, apparently Rick thought there was some miscommunication. Which isn't sitting right with me, because that is not the truth. I've added some photos to make clear that there was no miscommunication. The mileage on the invoice from Photo 1 is from when I first brought the car in on 11/03/24 (wasn't updated for this service, not sure how important that actually is) As you can see from the service sticker, next recommended service is exactly 5000 miles from the mileage posted on the invoice. How would have I gotten said sticker, if it wasn't brought in? Either it was brought in the back and a sticker was just slapped on without any work done, or it was serviced. If you look at the Photo 2, you can see the mechanic who serviced the car today says it needs an oil change. The obvious answer is that it wasn't serviced and there was no miscommunication, a sticker was slapped on with no actual work being done. I'm sure if you look at the cameras from 11/03/24 between 8am-10am you'll see that what I wrote above is exactly what happened.

This is a great dealership for people with bad credit or who don't make a lot of money, but need a…read morecar. They only require a $500 down payment and weekly payments after that. It seems fishy at first, but they have a 24 month warranty that comes with all of their cars, which covers anything that affects driving or stopping (brakes, transmission, etc.). They repaired $580 worth of repairs to my car for free. They also had great staff that were very helpful in explaining every part of the contract, which is something I was not used to with car dealerships. Overall, good dealership, decent prices, and good service.

Beware they sell lemon cars. They will lie to your face and take advantage of elderly people.read more

I was in Quincy Il for work for business. I stayed for a bout a week. When I left my hotel room one…read moremorning i noticed my tire on my 2010 Honda Insight, was flat. Luckily I had an air compressor to fill my tire. I stopped by Dene Lambkin Honda. They greeted me immediately and I told them about my tire. I saw the service writer drive off in my car and immediately began to change the tire himself. I sat in the waiting area for 5 min. A young lady came back and showed me this giant screw they pulled out of my tire. Within 10 min they came out and told me I was set to go. They plugged my tire and I drove over 300 miles that trip and didnt have a problem. The staff was professional and efficient. I was only charged less than $20 and they washed my car. I would give them 10 stars if I could. Thank you so much!

Dene Lambkin Honda beware of buying a car here. I purchased a Used Mazda 2006 from them for…read more6000.00. It lasted 38 days. They will not make it right!!! I took it to a Mazda dealer in St Louis and there was so much wrong with it that they said they wouldn't put a dime in it. The internal transmission would cost 4500.00 to replace , throddle system 780.00, leaky shocks 500.00, leaking something else 270.00. Not to mention what they haven't found yet. They had it for 3 days and hooked it up to a machine and checked it out didn't charge me a dime. Thank you to Bommarito Mazda!! They said the dealer should take this car back!!! I called Dene Lambkin car dealership several times and the general manager Jay, laughed at me. Just a warning I think the public needs to know.