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    Hessert Chevrolet

    3.6 (5 reviews)
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    Updated 2 months ago

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    4 months ago

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    Brianna

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    3 months ago

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    Brianna

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    6 months ago

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    Brianna

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    1 year ago

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    Jamie H.

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    1 year ago

    Ben B. gave great service. He stayed within my price range and helped me get exactly what I needed.

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    Ask the Community - Hessert Chevrolet

    Subaru of America

    Subaru of America

    (3 reviews)

    I have been a Jeep enthusiast my entire driving career. I saw a Subaru Forester Wilderness edition…read moreand fell in love with it. I drove it and loved it. I traded in my Jeep for the Subaru lifestyle. What I didn't realize was that for the amount of money I was spending - I would still have to purchases a "MySubaru" subscription to pay a monthly fee to get what are standard features on other vehicles such as remote start. I didn't mind it in the summer and fall, but now I have to go outside every morning to start my car in the cold temps. I know it's simple, install one or pay the monthly. I get it, but it's a feature I didn't think to inquire about while purchasing and didn't realize it until after I got home and was trying to use the "MySubaru" application. I'm sorry, I feel it's a ballsy move to not have it come standard and then ask your customer who paid a lot for your vehicle and brand to pay even more for a convenience. It's one thing if it just wasn't offered and I had to do it aftermarket but they basically told me, we can do it - you just have to pay. I'm going back to Jeeps after I pay off some of the loan and have it in better financial standing to trade in. To be honest, the hassle of trying to set up "MySubaru" with their rude customer service should have been a warning light. Thanks for buying our brand in this economy and while you have many choices, let's be dicks about setting up your account and then ask you for more money. Never again Subaru, regardless of the vehicle, reputation, value and reliability - you lost me at walk outside and freeze your ass off to start your car or pay us $15 a month.

    Subaru of America acts nice on customer service but their claims office is HORRIBLE. They do not…read moretake care of subaru customers. I had my Subaru car diagnosed by the local (Louisiana) certified Subaru Dealership Technician who couldn't duplicate the issue but recommended replacing the spark plugs to fix the issue. 1.5 months later while in Florida on a business trip the same issue happened. I took it to the Subaru dealership there and the technician ran a diagnostic again and found the problem and replaced the fuel injector, GREAT!... but due to limited time for the business trip he had not gotten the parts or replaced the intake manifold. But the tech did note in the bill that it needed to be replaced and I should seek SOA assistance for the simple completion of work. I reached out to SOA and they "claimed" they'd get back to me in 2 business days, but never did. Many phone calls later (4 business days) I was asked to upload the receipts showing the diagnostics and notes to an email which I did. On the business day 5 for the first time I was contacted by the claim manager... who stated I need to get a diagnostic by a certified subaru technician before they would even review my options. (so I guess paying 2 different dealerships for diagnostics already provided and having the specific problem identified in the bill isn't enough for the claim manager?). The next day, I replied back stating I already had provided receipts from certified subaru technicians showing diagnostic complete and didn't want to pay for a third one for a known problem... and have been ignored for the past 6 business days by the claims office. ZERO phone calls ever, 1 email to say I need to get another diagnostic done. That's an embarrassing level of care. I also requested to speak to a supervisor but was told I needed to wait 2 more days for that. What a rip off. Subaru used to be a reliable company but seems they can't even put the effort in to call their customers 1 time over the 12 business days (3 weeks) I've been asking for simple assistance with an issue already identified by a subaru technician.

    Hessert Chevrolet - autorepair - Updated May 2026

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