We had an excellent experience at Carshop. A friend of ours knew we were looking to sell our vehicle and he said they'd give us the best price with no hassle so we had to check it out. We showed up on a Saturday before a blizzard and everyone was busy but we ended up working with Dean Miller who was fantastic. He made the process quick and easy and got right to the point. He was honest and didn't waste our time, which we appreciated. If you want to sell your vehicle and get the maximum payout-check out Carshop and ask for Dean! read more

I knew I was going to pay a few thousand more going here but was ok with that. Pretty hassle free. But knowing I was coming you would think they would clean the car. It was a 3 year lease turned in. So I asked them to clean it while we did the paperwork. Nope can't do, but we will give you a free cleaning at a later date, just stop by. WTF? I spent 4 hours today cleaning that car, it was disgusting. Melted candy, french fries, pens, assorted screws, even a dollar bill that was so gross I threw it away. So other than not cleaning the car AT ALL, everything else was fine. read more

If I could give zero stars, I would. CarShop Mt. Holly is an absolute joke of a dealership that scams people into buying unreliable junk cars, and I unfortunately fell victim to their shady business practices. I bought a 2009 Honda Accord LXP from them less than a year ago, and it has turned out to be a complete money pit. First of all, when I picked up the car, it was disgusting--full of pet hair, filth, and who knows what else. I had to clean it myself just to make it somewhat usable. That should've been my first red flag, but I figured I could deal with it. What I didn't expect was that the real nightmare was just beginning. Shortly after purchase, I noticed the car was burning oil like crazy. I now have to add half a quart of oil every 500 miles--that is not normal, and they clearly sold me a car with major mechanical issues. This is beyond unacceptable for a vehicle they assured me was in "good condition." Of course, when I reached out to them about this issue, they refused to do anything. They wouldn't honor any type of warranty, coverage, or even basic decency. They took my money and left me with a car that is quite literally burning itself up. This was my first car, a gift from my parents. This dealership is dishonest, untrustworthy, and only cares about making a quick buck off unsuspecting buyers. They do not stand behind their cars, and once you drive off the lot, you're on your own--no matter how badly they screwed you over. Do yourself a favor and stay FAR away from CarShop Mt. Holly unless you want to waste thousands on a lemon. I'll be warning everyone I know about this place, and if you're reading this, take my advice: Go somewhere else. read more

I did not have a good experience with Car Shop and I think all future customers should be aware of what happened to me before purchasing a vehicle. I purchased a car on 10/3/25 with the salesman named Husein. After I test drove the vehicle and looked it over, I noticed a couple scratches on the front bumper and back bumper, and a small ding. The salesman Husein told me that it would be repaired and that the Car Shop guarantees all scratches and dings are repaired. They did give me an I owe you form spelling out the issues that need to be corrected. He also told me that it would take two days to complete because they would have to remove the fenders to paint them and then it would need to cure. After two weeks of reaching out to see when they would fix these repairs, and going there they finally scheduled it for today 10/22/25. They called me and told me the car was done, and I could pick it up, I was shocked it was done so soon since Husein told me it would be a couple days. I also paid 1,700.00 for new tires and an alignment to be done today since they wouldn't replace them when I purchased the car. When I went to get the car, I immediately noticed that all they did was use touch up paint and the indent from the scratches was still there. I went back inside and spoke with them and they told me that the I owe you said they would fill them in not fully paint them. I was totally deceived by them and it wasn't fixed properly. I wanted to speak with the manager Tim who made the decision to not fix them properly after the salesman told me they would. I will be going back up there tomorrow to speak with the manager, this is totally unacceptable. Not sure why they think it is okay to treat customers unfairly. Thought I would share my experience with anyone considering buying a vehicle, I wouldn't want to see this happen to anyone else. read more

If I could give this business more than 5 stars, I would!! They made an offer that made me drive to Mt. Holly from PA. Fully expecting them to really come way down from their sight unseen offer, I was ready! Well, didn't need to worry. The offer stood even after the initial offer. Once agreed upon, signed the paperwork and the deal was done! All in all, about 2 hours! Was the easiest, best process ever involving a car! Everyone here was friendly, place was clean (very clean), and they had coffee and water for their customers. Now this was a great place to do business!! read more

Customer service is non-existent. Don't bother talking to the manager - she doesn't care.

They take no commission, they don't hassle people and they are very professional people! We need more car dealerships like this !

WOW!!! I was so impressed with the salesman, finance team, and general manager at CarShop in Mt. Holly, NJ. After an arduous search for a Mercedes-Benz CLA 250, I finally made the great choice to go to this dealership. My salesman, Taylor Valdez was friendly and eager to help without being pushy or annoying. He answered all my questions and when it came to financing he guided me through the process, even on his days off. The efforts of all involved in my car buying experience demonstrate this dealership's excellent commitment to the best customer service! I HIGHLY recommend CarShop in Mount Holly, NJ! read more

Carshop - Car Dealers Near Me - Mount Holly, New Jersey

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This is directed to the Service Department Supervisor. I spent over $800 to repair an oil gasket leak that your department recommended, that I never noticed existed, only to park my car in my garage and have puddles of oil form. When I call to get the car looked at on a Saturday, because I work M-F, your department tells me it's a three week wait. So my car, that came out of your shop, worse than when it arrived, at a cost of over $800, is now useless for 21 days. read more

While there's definitely something to be said for not getting into a protracted price negotiation with a used car dealer, there is also something to be said for paying thousands for the privilege. Car Sense is on balance slightly to significantly more expensive than doing a little homework on your own and buying a car from another dealer who will not dictate pricing out of a disingenuous sense of fairness that invariably favors them. Keep in mind that Car Sense vehicles are not so pristine as to warrant a premium. This is not a classic car auction, you can buy a decent 2017 Malibu anywhere. Haggle free car buying really means you are spared the blood sport encounter with dealers who do this for a living countless times a day. If you know what you want and are prepared to walk away from a one-sided deal you'll do well. Between CarFax and countless pricing sites (I like Edmunds), the internet has leveled the playing field. There's absolutely no reason to accept any dealer pricing claim on face value. If maintaining cordiality with someone who you will likely never see again is critical to you, then by all means, make the deal and add them to your Christmas card list. For my part, I'd rather have two grand sitting in my pocket than theirs. Call me crazy. read more

Believe it or not, my old boss recommended this place after he took his two grandsons there to get their first car. When I asked his opinion, and he told me Carsense you will feel like you can sell cars when they are done explaining everything to you. At first, I raised an eyebrow because I thought the way that my old boss raved, he almost sounded like the jingle on the commercial. LOL, but from the moment we arrived at their door, everything he said was right on the money! We were really impressed at how much this process was not confusing or as if someone was speaking another language step-by-step, our salesman, Sunny took us through the process and we actually left with a preowned vehicle and we fully understood the process. That was back in 2013 and it is approaching the summer of 2019, and we still love Carsense and we go there for our monthly oil changes and we have a really great rapport with most of the staff there and we get most of our repairs at car sense because they are fair and we even replaced our tires, And they gave us a great price and we are very happy and would recommend Carsense to any of our friends and neighbors and actually my dad and three of our good friends went there and left with vehicles very happily read more

I am saddened to write this review. I have owned 2 cars that I purchased through Carsense. I was extremely happy with the sales department up until my recent problem. The first car I purchased was going to be short term. I knew I was going to trade it away wi him 2-3 years, so I did not purchase the additional warranty, and I never had any issues. Other then the fact that their oil change (scheduled) would take over 2 hours. The second car I purchased was because my wife demanded a third row. This time I asked a few others about the warranty and they had positive things to say. Since I believed I would own this vehicle for a while I decided to purchase it. It was sold to me a bumper to bumper and all o would be responsible for were brakes, tires, ect. Normal wear and tear items. When I took the car in for a noise, which I identified as debris in the blower before arriving, I left it the day before my 8am appointment. I didn't hear back until 2 and was told it would cost 115 to remove the debris. Ridiculous. THIS IS A DECEPTIVE SALES PRACTICE. Buy the car - stay away from the warranty. The salesman is lying read more

When I had engine problems(fourth cylinder no pressure) I called several places that said after I explained the issue that it would cost me at least $11,000 +, carshop told me to bring it in so that they could check it. Because they had good reviews I decided to take it there and another place I had in mind. They gave men two options, a rebuiltMI for $15 to $20,000 or fix 4th cylinder for $6,000 I took the $6,000 it's fixed and running good. I praised them. I took my other car for them to check, because the steering w heel was very hard to turn. They said that the power steering pump was bad and I needed a new rack and pinion system. To fix this they wanted $4,500. It was currently out of my budget but still needed it fix soon because it was my work car. Some how I stumbled across an auto shop in Philadelphia, where I live named MI TALLER, on 740 E venango street, Philadelphia. Only the manager speaks English, however I fried them for another estimate of the same power steering problem and they told me nothing was wrong with my steering pump but I needed a new rack and pinion system. All together, parts and labor was only $800, that's eight hundred dollars. So carshop would charge me $4,500 to fix it but it was fixed for only $800. . Now I'm thinking the price that carshop charged me the $6,000 to fix the cylinder I could of got it done for a lot less expensive. So you be the judge. read more

Sorry I didn't get the young lady's name today at the service desk, but she had beautiful long braided hair and very pretty with a warm and pleasant attitude. I addressed my car concerns and wanted to know if there were any technicians available to help. She was kind enough to get someone right away. David came out to assist me and I was so impressed with how he delivered an awesome service concerning the issue I was having. Also, Mike helped to assist my husband and I with our purchase in 2020. It was a pleasure speaking with him and Colin today. Keep up the knock your socks off service! The four of you ROCK!!!!!! read more

This place is H-O-R-R-I-B-L-E !!!!!!!!!!!!!!! I had just bought a 2015 Jeep Cherokee in January & I had an issue with the sun roof shade as it has snapped of the track- took it in to get looked at & they told me it would take a while to fix due to it being a very tedious fix. My parents were going on vacation for a week the following week so I made an appointment for the week that they would be gone so I would have transportation to and back from work because I am not 21 so I don't qualify for a rental. I asked the man at the service desk how long this would take due to my parents being on vacation and having transportation- he said a week. I dropped it off Tuesday & I didn't receive my car until the next THURSDAY !!!!! I know it's only two days , but i wouldn't have taken it if it was going to be longer because I had no transportation to work !!! So I get the car on Thursday night & Friday night it was raining outside & I got into my car and there were puddles of water everywhere in my car !!!!!!!!!!!!!!!! I have leather interior so this is not okay. They had a week and two days to fix this and they didn't even fix it right !!!!!!!!!!!! I made sure it wasn't my fault and the sun roof was open - no it was sealed shut this water is leaking from the windshield area. I am highly highly HIGHLY upset & I will never recommend this place to anyone - even if it was the last place on earth to go , horrible service - very disappointed and disgusted! If I could return my car I WOULD IN A HEARTBEAT! Worst place ever DO NOT GO HERE ! read more

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The place is clean, well light and and the people were pleasant and professional. While the no haggle price is nice, the process of buying a car still took 2.5 hours and included the painful process of them trying to upsell a bunch of insurance (insure the fob - really?!) and of course only showing the impact on the monthly payment, not the total cost of the insurance ($7,000+). Also, the monthly payment they quoted was a full 10% higher than what their own web site calculated. Very deceptive. Finally, despite having the car for two months, they only had one fob and I have to go back (11:30 am - 2 pm every Wednesday - first come, first served, no appointment) to have another made. So...good car at a set price, but service no better than any old fashioned car dealer. read more

This is my third car I've purchased from car sense. I would not have gone back unless I was 100% satisfied and happy. Didn't leave my kitchen table. Bought the car that I wanted on line. Late model Buick Regal fully equipped with all the bells and whistles. Great price and more than fair offer for my trade in. Below market interest rate on my loan with their recommended credit union. Purchased the extended warrantee at a fair price and I didn't take one single dollar out of my pocket. They delivered the new car on time fully sanitized and detailed that it looks brand new. The sales manager's name in the Mount Holly location is Keith. Super nice and knowledgeable. If you are having any issues in buying a vehicle, don't walk away. Keith will solve your issue if it's solvable. Funny thing is the gentleman that delivered my Buick and picked up my trade in, was the same person who delivered and picked up my other purchase a couple years ago. Remembered me and the car I bought and traded in. Was a Christmas surprise present for my wife. They even delivered it with a huge red bow on the hood on Christmas Eve. ~ read more

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Buyer beware-I purchased a 2019 jeep compass in October, 2 weeks after the 5 day money back guarantee, I hear a loud thumping, In the front end of the car. I was told by the services manager that it was the strut. I asked could they replace both, only if I pay for the one that is not broken yet!! They give me a Loaner, guess what?? it starts Smoking there is no oil in the car. I buy 3 quartz of oil, they will reimburse right, nope! car shop needs an item listed receipt, the gas station didn't give me that, oh well I guess I should have let the burn up! Car shop send me another loaner 2020 Mazada, was very nice, but not mine. Repair took 2 weeks, then I get my jeep compass back on Empty!!! Wow I asked what car shop did to recondition the car for resale, fluids, brake pads ( oh and I need brakes now) and tire tread was at 23 -the lowest tread, for resale, service guy made note of- their contract is very different from any dealership I have ever dealt with!!! It has now been 3 months of owning my jeep compass and the other strut brakes! Well they are busy, no appointments until next week, no loaner til they find out what's wrong, so where does that leave me, after 3 months!! I have to rent a car! Don't buy here unless you want to be inconvenienced, CAR-SHOP is no different than a local corner sales lot!! read more

Bad experience. Came in ready to buy a Jeep I had seen on web site. Place was chaotic. Right before they handed me keys to test drive guy said it was sold? There was another one on lot so as I was getting ready to test drive group of sales guys said they just got off phone and someone purchased it. So the last two jeeps available were the most expensive awful colors and not even nice for the prices. They should of considered dropping the price to engage us but they seemed immature sales people. read more

Bought a car from these guys, had some minor issues with the air-conditioning system - it smelled like urine! Discovered a mouse nest in the system! Don't these guys check out the cars before they sell them??!! read more

I sold my 2022 Subaru Crosstrek to Carshop. The price was $1500 greater than CarMax, and $3000 greater than Subaru dealers. Based on that, I'd give them 5 stars but there was a miscommunication on when I'd receive my check. Unlike CarMax who pays on the spot, CarShop makes you wait a few days. I was told 3 days, but after waiting 3 days and still without a check, I called and then was told it's 7 to 10 business days. Better communication up front setting expectations would have saved me a few follow up calls, and some stress. read more

Was there today for a recall and my oil change this wonderful team took it to hyndai for me cleaned the entire car it looks amazing .. The service of the service team again is outstanding Jose stu etc are friendly sweethearts will.always but my cars,there never an issue so great to deal wirh. We,do need bagels desserts keurig let's make it like every high end dealer that they are Love them Eschella, read more

In February 09, I bought a used car from the dealership in Uwchland (past KOP on the turnpike) and was very satisfied with their selection and professionalism- not to mention the great deal I got AND the excellent warranty I purchased. This was my first experience buying a car on my own and the salesman talked me through everything and I felt very comfortable making such a big purchase. Now I come to Westampton for maintenance because it's a little closer, and I am just as satisfied! You might be wondering why I drive all the way out to Burlington County for oil changes when I could just get them at Pep Boys. You see, I am one of those people who normally puts zero trust in mechanics, contractors, and other repair people because as a young and perhaps innocent-seeming female I seem to get ripped off all the time. I trust no one. Especially Pep Boys. They forgot to close my hood once. But I digress. As I was saying: I trust CarSense 100%. When they tell me I need something fixed on my car, I believe that they are not just lining their pockets and wasting my time. I trust their expertise and abilities as mechanics. Trust and peace of mind go a long way with me, and that's what I get at CarSense. If you want a car you love, sales and service people you can trust, and peace of mind, make the trip out to any of the CarSense dealerships. read more

Bought a car at Car Sense got the extra extended warranty $3000 brought it in a pan was loose on the bottom less than a year since we bought the car they charge $50 was not under the warranty told us we needed front brake pads I brought the car to another dealer and they told me my brake pads are good for another 7000 miles till after next year beware do not use their service. Really! Canceled extended warranty read more

As I started my search for my next car a few weeks ago and would read reviews of area dealerships, I was shuddering at the thought of having to go in and listen to sales pitches, try to be strong-armed into buying a higher priced car I didn't want, and try to be upsold on features, etc. In all honesty, I was really starting to dread the whole process instead of being excited about getting my next vehicle. Then Car Sense came into my life and my outlook changed. First, I LOVED their website. It was ridiculously easy to search vehicles, save favorites, compare cars, etc and they provided lots of information and pictures of each vehicle. You could view the vehicle history, calculate monthly payments and I just found it to be a very user-friendly site. Second, I LOVED, LOVED, LOVED the no haggling, no hard-selling concept these guys have. The price they list is the price of the car. No "Call for the price" or other junk I kept seeing on dealership sites. And the prices were excellent! Third, the process was so simple. I had narrowed down my choice to one vehicle (and had a couple of backups saved in my favorites) but I simply clicked a button to see if the vehicle I liked was still available and promptly received a reply that it was. I went in the next day to see and test drive the vehicle and I didn't have to worry about anyone trying to upsell me. The sales guy I worked with (Dan H) was great to work with and took me through all of the paperwork and process efficiently. I took my test drive at 10:00 am, got a fantastic finance rate within minutes, signed all of the necessary paperwork while they were cleaning & gassing up the car, and by noon my new car was in my driveway. Seriously, it could not have been easier and I'm really happy with my experience! read more

Three star review reflects four stars for my car purchase experience and two stars for my car service experience. Buying my car was a fantastic experience - fast and straightforward with great customer service. I was able to look online at what I wanted (at the price I wanted), come in, test drive, and close all in the same day. No problems at all and everyone I worked with was extremely friendly. It was everything I had hoped for. The only reason I am giving four stars instead of five is that I saw the tire pressure differential light was on during my test drive and that it was off when I picked the car up. I figured this was not a big problem, as they likely just inflated the tires and checked/repaired them for leaks. However at my first service appointment a month or two later they noted there was a nail in the same tire that was coming up as low before. Could be coincidence, could be a shoddy inspection. My car service experience was significantly worse. I set up an appointment for a simple oil change/tire rotation/tire patch and ended up sitting waiting for my car for over three hours. I have had far more extensive repairs as a walk in at other shops and waited a fraction of the time this simple maintenance took. However, the price was reasonable, which bumps this up to two stars. read more

Their service is SO SLOW! Takes over an hour for them to simply change my oil (I always make an appointment, they don't do walk ins). The only reason I continue to go there for my oil changes is because it guarantees life time engine warranty, or else I would just have a friend get it done in 20 minutes! Don't go for car service if you don't have to! read more

This is probably the worst car experience I have ever had in purchasing a car. Anyone that is interested in doing any type of family business or other on behalf of a loved one stay clear. Things that should be well known and can be researched are instead questioned 100 times. I would like to believe this is the only car sense that operates this way but since it is a chain I highly doubt it. Even when all papers and Information needed is presented the process can still be prolonged only to get canceled in the end. Best advice I can give is to first ask your dealership if they have ever done X process and if they say no save yourself some time and move on to the next dealership. Time can never be reversed or reclaimed. read more

Owned my car for almost 2 years now after buying it from here. One of the friendliest dealerships I've ever been too! Bobby Morrison was the salesman that I was blessed to deal with. Enjoyed going through it with him. Ryan Angelastro in the service section is always great to see. He hasn't let me down once yet on What needs to be services on my Mustang. I will always recommend you guys when I find people that need a vehicle. Thanks for everything! read more

Carshop - Thank you Rob! This was the best Christmas gift I have gotten myself! - Car Dealers Near Me - Mount Holly, New Jersey

I was told about carsense by a very good friend. I heard about Carstens and even have seen their lots around, however, never stopped in til recently. Had a few cars in mind before I got to car sense. After talking with Dean Miller I new I was in the right place to seek out and obtain a car. Dean was pretty straight forward no bells and whistles going off. Very pleasant atmosphere and transparent. Good job guys! Really like the car, and about 100 of my friends know about it o. facebook...lol. read more

Carshop - 2011 Nissan Maxima SV Premium - Car Dealers Near Me - Mount Holly, New Jersey

This was my first and last stop in my first car buying experience. I had heard about Car Sense from various sources, and knew they had a commission-free no haggle business, which was my biggest turn on. I like to do my research first, and found that Car Sense had a easy website, which let me filter and browse their inventory, compare my favorites, and eventually get a spot on idea of what my financing would be. Pleased by my research, my girlfriend and I decided to take a trip to the Mount Holly store and test ride some of our top picks. We had the pleasure of dealing with Dan Hoffman, who made the experience easy and informative. First, we took a stroll to see cars similar to my likes and test drove our top picks. We narrowed our choices, and made our comparisons, and moved on to checking out our financing options. Within a few hours from walking in, we drove home in a new used car. 2011 Mazda6 pre-leased car, like new. We even added great warranty coverage and servicing options through them, still under the price we targeted. Throughout the whole experience, we had honest recommendations, good information on the vehicles, and zero pressure to make any decisions at all. I would absolutely recommend Car Sense to anybody looking for a top quality used car with a no hassle involved. read more

I bought a preowned BMW 328 from Dean Millet the week after Thanksgiving and had a truly wonderful, stressless experience! Not only was he incredibly knowledgeable and helpful, he ensured me piece of mind in my purchase decision at every turn. Being a real estate developer and eternal negotiator for a living, it was an incredible breath of fresh air to know I was in capable hands without having to fight tooth and nail to get what I wanted and the service every customer deserves! I will readily refer my family, friends, and associates to Dean at Carsense for any of the automotive buying and service needs. read more

Carshop - A new addition to the BMW family! - Car Dealers Near Me - Mount Holly, New Jersey

Just purchased a Nissan Altima Coupe thanks to Nick -- he was very helpful and made sure that even the tiniest scratches and dings were taken care of. Would highly recommend! read more

Carshop - 2012 Nissan Altima Coupe 2.5S in Brilliant Silver - Car Dealers Near Me - Mount Holly, New Jersey

After purchasing my vehicle now 4 years ago, I brought it back to Carsense recently for some routine maintenance. Having not been back since I bought the car, I forgot how effortless & painless my experience was there when I first made my purchase. When I returned recently, I instantly felt the same sense of calmness when I walked through the door. The team was extremely attentive to my time crunch and worked with me to schedule an appointment for drop off & pick up that worked with my schedule as a priority. I got my car back, all tuned up, in just a couple of hours. When I went to pick my car up, the maintenance manager took the time to explain exactly what was wrong, what was repaired, and where I should be noticing differences. He walked through the invoice with me line by line, making sure I understood every charge & its purpose. Everyone I have interacted with at Carsense, from the salesman, to the finance manager, to the maintenance staff, has been most helpful, honest, transparent with me. I can not recommend this place enough- will be back to purchase my next car here! read more

Pat Rowe was the most helpful salesman I have ever had!!! I appreciated his patience and understanding of what I was looking for in an automobile! read more

I purchased my 2013 Ford Escape from Carsense in Mt. Holly in 2016. From the day that I picked up the car, I've had nothing but problems. One thing after another. I won't go into all the details. I always end up needing to go back to the shop 3-4 times to fix a single problem. Throughout the years (5), I've put some problems aside because I realize that this shop is never going to fix them. There's always an empty apology and an excuse. My warranty just ran out, so I paid for the last service to fix my broken AC system. I've gone back twice for the same problem that wasn't fixed correctly the first time. Now I need to go back again. I keep trying to call to speak to a service rep but their phone lines have been consistently busy. I left a voicemail with the general manager, Gary Tate and hope to hear back. 5 years of continuous problems, each consisting of 3-4 visits back to their service department. I can understand if every once in a while, something wasn't fixed right the first time and has to go back in the shop, but I can't understand how it happens each and every time. I'd have no issue with this company if their work was good and things were fixed right. That's not the case here. 8/24/2020 Update: My car now needs another part. I had spoken with Ryan, the service manager and things are in progress. He's been very helpful. Once the work has been completed for good, I will finish my review with hopefully a positive outcome. read more

Good customer service and great employees went to get some work done on my car and was very pleased.

My wife wanted a new Toyota Tundra so we went to a local Toyota dealer and got pressured to buy want they had on the lot because they didn't have the color and package we wanted and would not try to find one for us, so we walked out. We went to CarSense In Mount Holly, NJ and was greated by Brendon Haney who explaned how they do business. He help us find a truck with NO PRESSURE on us to buy only what they had on there lot. I was so pleased at how well we where treated that I went back and bought a Toyota RAV4 with the help of Dan Hoffman and Brendon. PS: They are a Christian company and put Bibles in all there cars and trucks, AMEN!!! read more

I was incredibly disappointing with my car-buying experience with Car Sense. My mom had purchased a vehicle here before, and she had no issues. When it came time for me to purchase a car, Car Sense was the first place I went. I could not regret it more! Non-stop problems. First, the car that I wanted to test drive was in PA. I called and asked for it to be transferred. They said that is would be on the lot in a few days, so I scheduled my test drive for the weekend. When I arrived and met with my sales person, Dean Miller, the car had never been transferred because he never asked for it to be brought over. I was angry, but decided to test drive a similar car while that one was being brought over. I liked it, so I bought it. I thought that was the end of my problems. Then I left the lot expecting a phone call when my tags and registration are ready for me to pick up. Never got a call. My tempt tags expired, when I called for new ones, the man on the phone said that my tags have been ready. Dean never called. THEN I went to get the tags, and Dean never ordered the obviously necessary front bracket for my car. He told me he would order it immediately and call when it came in. NEVER GOT A CALL! So I called a week later and demanded the front bracket. He said he never ordered it but that he would get it immediately and that I could pick it up the next day. I told him exactly what time I would be done work, and he swore the bracket would be there. LIES! I went to Car Sense and was yet again told that what I needed had not been ordered. As if that wasn't ridiculous enough, Dean then told me that I would have to go to another car dealership to pick it up myself! He knew I was coming, why didn't he go get it!?!?! I was so angry. I went and got my bracket from Lucas Chevrolet, where they were so helpful and professional. Next time, I will just buy my car from them. Car Sense was nothing but awful. Dean Miller was completely unprofessional, unorganized, and inconsiderate of my time. Never again. read more

Was our first time at CarSense and it was a great experience. Jeff Lato was our main point of contact but all the other "salesman" were very friendly and helped. We did make a purchase that extended past their business hours but wanted to get the sale done then rather than the next day. I would go back again and recommend them. Thanks again to all the staff! read more