Love this place! Minimal, cute, & pleasing to the eye when you walk in. Pricing is affordable &…read moreeasy to identify whether it be on the table or on a large menu that's in the wall. Great products, I love how they name & describe their products. Narcissist & Island Nectar were my favorite scents. The products are beautiful & there is an area where you can see things being made, also saw it's where you can host parties so that looks fun. I would say they offer less than 10 main items - soap bars, lotion stick, bath bombs, soap dishes, detergents, etc. Which is great because it's a focus to make sure it's a superb product! I do love that they are all plant based! The staff was also very sweet, greeting us, not too overbearing, just genuinely nice!

UPDATE: I changed my original 1-star rating to 3 stars because I believe it is important to…read moreacknowledge how a business responds when something goes wrong. Lindsay, the owner, personally contacted me, listened to my experience, sincerely apologized for how I was treated, and provided me a full refund. She also told me to contact her directly if I ever experience another issue. Lindsay shared that she plans to conduct additional training with her team, which I greatly appreciate. My concerns about the conduct I experienced from the manager and district manager remain, as I did not feel their behavior reflected the professionalism or customer-service leadership I would expect from individuals in those positions. Ultimately, time will tell whether the additional training results in meaningful change, but I sincerely hope it ensures that no customer has an experience like mine again. I appreciate Lindsay for taking my concerns seriously and helping restore some of my confidence in Buff City Soap. August 23, 2026 Experience I have shopped at this Buff City Soap location numerous times and have purchased many products here, which makes my experience this weekend particularly disappointing. On Saturday evening, my 16-year-old son and 20-year-old daughter brought eight of my Buff City Soap containers to this location to be refilled. A store employee accepted the containers and instructed them to leave a sticky note with my name and phone number, which they did. When I returned Sunday at approximately 2:30 p.m. to pick up and pay for my refills, I was told that I was required to have been physically present when the containers were dropped off. I was confused because an employee had accepted all eight containers from my children the previous evening and specifically told them to leave my contact information. I also did not see a posted policy explaining this requirement. Instead of simply answering my questions and explaining the policy professionally, the interaction escalated unnecessarily. I was not greeted when I entered the store, and the interaction at the refill counter was dismissive and unwelcoming. When I asked to speak with the owner for clarification, I was told that I could not. I was also told that if I continued asking questions, my containers would not be refilled. Most concerning, the individual who identified himself as the district manager stated that he would contact someone to have me escorted from the store. I left feeling humiliated, disrespected, and unwelcome. As a Black woman, the way I was treated and how quickly the situation escalated left me seriously concerned that I was being treated differently. I have been a repeat paying customer of this location and was simply asking for clarification about a policy that appeared inconsistent with what my children had been told the previous evening. My husband later went to the store to ask management why I had been treated this way. The account provided to him included information and characterizations that did not accurately reflect my experience. I have submitted a formal complaint to Buff City Soap corporate and requested that the incident be investigated, including review of any available surveillance footage and clarification of the company's actual refill policy. I did not expect special treatment. I expected professionalism, courtesy, and the ability to respectfully ask questions without being threatened with refusal of service or removal from the store. I sincerely hope Buff City Soap corporate and the franchise owner take this experience seriously.

Took my wife to exchange a conditioner for a shampoo at the Duncanville, Texas location and was met…read moreby the most unfriendly person who told us to give her the product to be exchanged as we were walking towards the item we wanted. Not a smile, not a greeting and definitely not professional. We immediately decided that we would just get a refund and were told that it would only be a store credit. We asked if the credit could be used at a different Armstrong location and was promptly told no by the same rude, store supervisor/manager. We chose to do the exchange and stated that we would never shop at this store again. The rude supervisor dismissed us with a wave of her hand and face full of continuing attitude. Very disappointed!! We will never buy product at that location, ever again!!

Absolutely fantastic beauty supply store. This particular location is very organized, very clean…read more Beautiful displays, lots of selection. Very friendly staff. Always easy parking. Highly recommend this location.

Without having to drive to Fort Worth, I love it. It carries my Iona by L'Oreal and all L'Oreal…read moreprofessional items, professional it.

The location and selection is great, not so much employees. Maybe I caught her on an off day, who…read moreknows?! I have never been to this location, and as soon as I walked in a young, Hispanic lady never said a word to me as her eyes were glued to her cell phone at the front desk as well as the lady in the back office glued to her phone also. Doubt she knew I was in there. Throughout my search of the store. She stayed on her phone the entire time, and offered no assistance. When I finally got her attention to look up from her phone about questions on a particular product, she seem to be annoyed and have an attitude.

The store kicked us out stating you needed a license to purchase and to even be in the store. The…read morestore did not have any signs of such requirements prior to entering. I believe there was discrimination involved. A close friend had purchased material from them in the past and was not asked for a license.

Store is very clean and the price is listed in every single item so it's easy to pick and choose…read moreOwner is very nice too When I was paying he was asking me why I would have to buy certain items if I work at the salon since the owner of the salon should have paid for it.. lol Super nice guy

This beauty supply had ALL the things!!!!!it was really well stocked and had lots of products to…read morechose from!!! I found so much locing gels combs brushes etc lots of creams custards gels and more!!!!

I went there for a wig and was very pleased with the selection and the prices seemed to be fair.read more

Has everything I need! Nice products and easy access off road. Would recommend to shoppers and…read morenewcomers go the area.

Their lashes are so freaking dope ‼‼‼ I screamed oh and had to do my usual stock update for work…read moretypical beauty supply professional service cashier was kind to me that's about it I'll come back again

Funny how things don't change-…read more So I was looking for a specific brand of hair- Remi gold- that I heard only Jenny's carried. I went to several Jenny's locations for this hair, and when I put this location in- it was close by. It didn't really dawn on me until I got into the parking lot that I had been here before..... Just curious to see if there was improvement, I went in. Nothing has changed. This time, it was WORSE. Blatantly getting ignored - I approached the counter, and was looking at hair BEHIND the counter- hair I can't access myself because employees would have to get it down. I stood and waited 30-40 seconds. Nothing. Walked closer to the center, closer to her. Nothing. She never stopped what she was doing at the counter to assist. I stood IN FRONT OF HER. And I STILL had to address her first. So I did and asked "WHY is it that yall don't speak when we come in?" And she said "You need some help?" I just stared at her... it was my turn to ignore. Then I walked out without a word. My review still stands and I won't be going to this dirty, crammed location again. I'll remember it this time! Jenny's on Meadowbrook!!!

Great service! Spent a few hours in there but I received amazing service from Ms. Theresa! She was…read moreknowledgeable and made sure I got the right hair for my needs

They are no longer at this location I don't even know if they are still operating the storefront is…read moreclosed. I took a picture of it with the address and the four lease side in the window.

This is one of the best store's try it out! You should see…read morelook at the store your self