Love this place! Minimal, cute, & pleasing to the eye when you walk in. Pricing is affordable &…read moreeasy to identify whether it be on the table or on a large menu that's in the wall. Great products, I love how they name & describe their products. Narcissist & Island Nectar were my favorite scents. The products are beautiful & there is an area where you can see things being made, also saw it's where you can host parties so that looks fun. I would say they offer less than 10 main items - soap bars, lotion stick, bath bombs, soap dishes, detergents, etc. Which is great because it's a focus to make sure it's a superb product! I do love that they are all plant based! The staff was also very sweet, greeting us, not too overbearing, just genuinely nice!

UPDATE: I changed my original 1-star rating to 3 stars because I believe it is important to…read moreacknowledge how a business responds when something goes wrong. Lindsay, the owner, personally contacted me, listened to my experience, sincerely apologized for how I was treated, and provided me a full refund. She also told me to contact her directly if I ever experience another issue. Lindsay shared that she plans to conduct additional training with her team, which I greatly appreciate. My concerns about the conduct I experienced from the manager and district manager remain, as I did not feel their behavior reflected the professionalism or customer-service leadership I would expect from individuals in those positions. Ultimately, time will tell whether the additional training results in meaningful change, but I sincerely hope it ensures that no customer has an experience like mine again. I appreciate Lindsay for taking my concerns seriously and helping restore some of my confidence in Buff City Soap. August 23, 2026 Experience I have shopped at this Buff City Soap location numerous times and have purchased many products here, which makes my experience this weekend particularly disappointing. On Saturday evening, my 16-year-old son and 20-year-old daughter brought eight of my Buff City Soap containers to this location to be refilled. A store employee accepted the containers and instructed them to leave a sticky note with my name and phone number, which they did. When I returned Sunday at approximately 2:30 p.m. to pick up and pay for my refills, I was told that I was required to have been physically present when the containers were dropped off. I was confused because an employee had accepted all eight containers from my children the previous evening and specifically told them to leave my contact information. I also did not see a posted policy explaining this requirement. Instead of simply answering my questions and explaining the policy professionally, the interaction escalated unnecessarily. I was not greeted when I entered the store, and the interaction at the refill counter was dismissive and unwelcoming. When I asked to speak with the owner for clarification, I was told that I could not. I was also told that if I continued asking questions, my containers would not be refilled. Most concerning, the individual who identified himself as the district manager stated that he would contact someone to have me escorted from the store. I left feeling humiliated, disrespected, and unwelcome. As a Black woman, the way I was treated and how quickly the situation escalated left me seriously concerned that I was being treated differently. I have been a repeat paying customer of this location and was simply asking for clarification about a policy that appeared inconsistent with what my children had been told the previous evening. My husband later went to the store to ask management why I had been treated this way. The account provided to him included information and characterizations that did not accurately reflect my experience. I have submitted a formal complaint to Buff City Soap corporate and requested that the incident be investigated, including review of any available surveillance footage and clarification of the company's actual refill policy. I did not expect special treatment. I expected professionalism, courtesy, and the ability to respectfully ask questions without being threatened with refusal of service or removal from the store. I sincerely hope Buff City Soap corporate and the franchise owner take this experience seriously.

Mrs Pauline did my hair and it was very nice. The staff was very kind and the atmosphere was very…read morewelcoming. I would definitely recommend this place for anyone who wants to get their hair done at a fair price for good quality.

This establishment provided, without question, the most deficient customer service I have ever…read moreencountered. If a business is unable or unwilling to open at the hours it publicly advertises, it would be advisable to adjust those hours accordingly rather than inconveniencing patrons. I waited approximately forty minutes past the listed opening time before anyone showed up. The individual who eventually unlocked the door offered no greeting or acknowledgment whatsoever; I was simply expected to follow her to the back where I was curtly instructed to sit. Upon asking what I needed done --two straightforward French braids, requiring no added hair and, given my hair length, no more than fifteen minutes of work--she informed me that someone was en route and would attend to me shortly ( no problem). I then waited another ten minutes while she conducted a telephone conversation, after which the individual on the line insisted on speaking with me. This person had a horrible attitude and informed me that I would be required to wait until 4 p.m.--this, despite the fact that there was only 1 other customer there.

Cadie is so personable and professional. She's been my braid stylist for over 4 years at the…read moreMansfield location. She's cares about her clients and will make you feel and look like a princess when you leave the salon. I'm so glad I was made aware of her salon and beauty supply here in Mansfield. Thankful this location is in my city! Thank you Cadie and Ms. Joan for your professionalism and kindness!! Angelica

I have had my hair braided many times in my 48 years and I must say this was by far one of best…read moreexperiences I have had! The stylists were both very patient and not too heavy handed (although the braids are still tight). I had kinky twists put in and loved have gentle they were. I will definitely being going back!

Pretty raciest. I'm a Hispanic woman and went to this location so I can restock on some lashes and…read morewhen I walked in, the black lady in the front did not greet me at all but when a black woman walked in about five minutes later the ONLY worker in the front greeted her and asked if she needed assistance with anything. Will not shop here again. Lash selection sucked anyway.

This store has great customer service and lots of products available. They even have products…read moreimported from Turkey and they even have their own line of Hair wax and beard oil. Very nice and clean store!

This Brand new beauty and supply store in Lancaster is beautifully displayed and well laid out…read more Located right off the road, they supply all the most popular beauty supplies at a nice price point in a quant setting. The staff were very nice and explained they will host a grand opening at the end of this month (March, 2022). Parking is available right in front of the store. They've got you covered for your hair care and cosmetic supplies.

I will definitely be going back!! I called at 1pm got there at 1:30pm and was done by 6:30pm!!!!!…read moreQuick and fast and professional... I love those ladies!!! Thank you so much

Quality of braiders. They were rude! Unprofessional! Called the owner multiple times while the…read morepolice was present There was an incident report made. With no contact in place. Owner called me back the following day.

The store kicked us out stating you needed a license to purchase and to even be in the store. The…read morestore did not have any signs of such requirements prior to entering. I believe there was discrimination involved. A close friend had purchased material from them in the past and was not asked for a license.

Store is very clean and the price is listed in every single item so it's easy to pick and choose…read moreOwner is very nice too When I was paying he was asking me why I would have to buy certain items if I work at the salon since the owner of the salon should have paid for it.. lol Super nice guy

6/11/24 12:20pm -ish…read more Whoever the young lady was is useless! We asked for help with shampoo for a particular issue and she said which isle the shampoo was on when we are standing right in the isle. I asked for recommendations she said they are all on that isle. Never came over never made a suggestion. I realized she is just standing at the counter looking at the cameras. No one was in the store but the two of us on the shampoo isle and her. If she would came to help she could have stayed her role of security guard vs customer service. And store is very very very limited on stock so just not good choice of beauty supply to go to if you want or need good products.

I have driven past this location various time but never stopped. On this day I needed hair supplies…read morebut didn't feel like driving to a larger beauty supply. Walked into a warm smile and friendly greeting from the young lady working. She was very helpful with everything I was looking for. The store was small but stocked to capacity w/plenty of wigs, weave, braid extensions and beauty supplies galore. Fifteen dollars later I was on my way w/everything I needed. Would definitely recommend this hidden gem if you're looking for a simple look or stocking up on supplies. Ronnie's pick