My horrible shopping experience at Jenny's:…read more If I could give this beauty supply store a rating below zero, it still wouldn't begin to capture the severity of my experience. I am not a Texas native and visited your store to exchange hair for the exact same item in a different color. The purchase had been made the evening prior, and while the receipt wasn't immediately available, we were prepared to provide Apple Pay proof of purchase. At first glance, the store appeared promising--spacious, great music, and a wide selection. Unfortunately, any positive impression was swiftly destroyed by the appalling conduct of your staff. When I approached the register, I greeted the employee with a warm "hello." I received no response. I tried again, assuming she hadn't heard me. Instead of a basic courtesy, I was met with attitude that was cold, dismissive, and flat-out rude. I informed her I needed to exchange hair, and without any customer care, she gestured me toward the customer service counter. What followed was nothing short of disgraceful. There, I encountered Nikki, who approached the situation with the worst attitude I have ever experienced in a retail setting. Without any attempt to listen or assist, she barked, "If you ain't got no receipt, I can't make an exchange." Her tone was aggressive, her demeanor completely unprofessional, and her unwillingness to even try to help was alarming. I asked for a manager, only to be shocked to learn she was the manager. Let me be very clear: the behavior Nikki displayed was not only unacceptable--it was a complete embarrassment to your brand. She lacked polish, professionalism, and even the most basic customer service skills. She did not listen, she did not offer solutions, and when politely corrected on store policy, she became defensive and threatening, stating, "I'm finna stop with this conversation cause it's gone start being combative." This is your manager. Eventually, after persistent advocacy, she handed us a contact card, slammed it on the counter, and stormed off to the back office. We completed our purchase at the front, only to find the receipt in our car minutes later. Upon returning for a refund, we were ignored at the counter. When Nikki emerged again, her demeanor remained combative, unwelcoming, and gruff--matching the poor standards she had already set. She represented your business with the kind of attitude and presentation that would make any customer think twice about ever returning. My daughter, a licensed hairstylist, will not be returning--and she will be informing her clientele and professional network to do the same. Your store is not only poorly managed--it is a textbook example of what happens when people with no business representing a brand are left unchecked. You must do better. Your staff--especially your leadership--needs urgent retraining in professionalism, policy adherence, and basic respect for customers. If this is the tone set by your management, I fear for the long-term reputation of your business. It was an awful experience, and I will never return.

October 2025 6:00ish pm…read more I've been hopping around from Jenny's to Jenny's (this would be my fourth location) to find Remi Gold hair for an upcoming hair appointment. This location had the color I was wanting, but not the inch (18). I WOULD have left with my 3 bundles had I not dealt with such a negative attitude/ impatient energy from an employee today. Pros: Big parking lot and store. It's located right off the highway (behind Burger King). From what I could tell, the store was organized. I only saw the entrance and behind the counter, because the hair I wanted was behind the counter. Security was at the front, stationed- watching. The lines moved quickly, because they have multiple employees working them. Cons- which heavily outweigh any pro that I just gave-- customer service , well the lack thereof --a major employee attitude. I didn't catch her name, so I'll give a description : Short, Asian, deeper voice that sounds "ethnic." At first, she was okay. Informative, but overly informative by stating that the price of the hair I requested would not change, although they were going to stop getting it in. She stated the cost would be going up, and no one would purchase it if they had to raise the price in store, so the price would remain the same- basically no discount... I didn't ask that information. I came in ready to spend over $300 on 3 bundles of Remi Gold. I was well aware of the price-- I just needed to SEE the color options. I asked questions about the 20 inch because the color I wanted wasn't in 18, but in 20. I was going to bite the bullet and pay an extra $20 per bundle. Why not? I finally found the color I wanted. That's when the lady started getting fly mouthed. I simply asked were there any 20 inches at the very top- I couldn't see the numbers on the bottom. She stated that from the 613 on to the left, those were 24 inches (which she again referenced the price of. And again, I didn't ask that). I told her I couldn't see where she was talking about, to which she retorted "I know because I'm the one who stocks these" or something similar; basically saying she puts them out so she knows what she's talking about. Again, I don't know where that statement came from, because it was irrelevant. I was trying to ask her about the other side of the 613, and what inch it was-and she interrupted me again to give me information I did not ask for. I needed a breather because she was taking me too fast. Her tone was naturally loud and could be taken as aggressive, and fast paced, so yes, that coupled with the fact that I kept getting interrupted when asking a simple question- I put my hands on my head. I was about to ask "All I want to know is if there are any 20 inch bundles up there at the top" but before I could even slow the pace down to ask that- she rushes off and finds this other employee (black lady) and says " Can you go over there to help her? Because she's not satisfied with me" BABYYYYYYY that's ALL I had to hear. My friend didn't even know I had left. I spun on my heel so fast. The black lady was just looking at me-- I didn't give her a chance to come over, IFFF she was even going to come over. My friend even said that the woman even said something along the lines of "I ain't got time for this" but I'm glad I didn't hear that because my patience was 100% gone after that FIRST comment. I left. And girl, bye, because I'll be damned if I spend any money in there with an attitude like that. And if that was the ONLY store in the metroplex that had the colors I wanted, I wouldn't be getting them!

Extremely unskilled. Even the revision was an epic fail as he put the fat transfer exactly where it…read moreshouldn't go, creating an even bigger problem. No accountability. No remorse and no refunds. It cost thousands to fix, and the provider who fixed what Obasi botched is no stranger to patients needing corrective measures. Furthermore, aftercare is practically nonexistent, and the nurse is apathetic and takes weeks to return calls. Buyer beware

I wish I had read the review below prior to my surgery. He will leave you botched. He offered the…read moreworst post-op care. Please seek cosmetic surgery elsewhere. SAVE YOURSELF FROM PAIN AND SUFFERING! I had 3 procedures done, breast augmentation implant exchange, lipo 360 with a BBL in September 2022. I developed so many issues and complications, not to mention that my bbl is lumpy and uneven, parts of my skin have developed a terrible pigment that is more than likely permanent. My breast augmentation had so many things go wrong I had to pay over $2,000 elsewhere to get testing done, CT scans, ultrasound and medication because the doctor kept telling me that "Nothing was wrong with me, that I came in with a larger breast"! Absurd, I had perfectly symmetrical breast pre-op, and even if that had been the case, as a professional surgeon why didn't he suggest getting different implant sizes to correct the problem? That is because my breast were perfectly even prior to my surgery. My lipo areas are lumpy and uneven and I have developed so much fibrosis. Mind you I followed all of my post-op instructions to the T, I received at least 20 lymphatic massages, his technique is just not it. He did not leave me snatched, I am not a big person at that I'm 135lbs, and you would think my results would be dramatic to great. My entire experience here after my surgery has been terrible, from my breast incision opening and it draining heavily after 4 weeks to the doctor ignoring all of my concerns telling me nothing is wrong. Thankfully I was able to find a Board Certified PLASTIC surgeon who perfumed emergency surgery on my breast and put me on heavy antibiotics as my implant had developed a biofilm, he also drained over 100ml of fluid to my breast. However, according to Dr. Obasi NOTHING WAS WRONG WITH ME.

Whenever I visit this store, everyone is greeted as you walk in. There is always a feeling of…read more"WELCOME" as if you were relatives. The store is kept clean and orderly. Mr. Louis and his staff are quite knowledgeable of the products they carry. I highly recommend this business with 5 star service.

FIRST OFF BEFORE YOU EVEN WALK IN YOU WILL SMELL WHAT YOU THINK IS HEAVEN.... Secondly the customer…read moreservice skills is unmatched they literally put on a show for you rather you a first timer or a regular customer I walk in (first time customer) and was greeted by a gentleman (who name I forgot ) that was a tall black guy with dreads and let me tell you I didn't even look at the huge selection they had for men he show me three different items and sold me on the spot with a discount!!! So then I had to buy my lady something and as I say previously he showed me something for my lady as well it was another lady that was so helpful and kind that also gave me something else for my lady and guess what another discount!!!!! They have anything that you want to smell good they have (cars,houses,businesses,personal colognes/perfume and much more please go give this place your business its worth it

This is the largest and closest (at least that I know of) place to the Duncanville/Cedar Hill area…read morewhere you can get all your ethnic hair needs. They have several rows of different types of hair extensions and an arsenal of different hair gels, creams, pomades and sprays. Additionally, you can find random items like lipstick, nail polish and jewelry. Also, the prices are pretty good here, so I highly recommend Hair Depot if you're in the area.

Took my wife to exchange a conditioner for a shampoo at the Duncanville, Texas location and was met…read moreby the most unfriendly person who told us to give her the product to be exchanged as we were walking towards the item we wanted. Not a smile, not a greeting and definitely not professional. We immediately decided that we would just get a refund and were told that it would only be a store credit. We asked if the credit could be used at a different Armstrong location and was promptly told no by the same rude, store supervisor/manager. We chose to do the exchange and stated that we would never shop at this store again. The rude supervisor dismissed us with a wave of her hand and face full of continuing attitude. Very disappointed!! We will never buy product at that location, ever again!!

Absolutely fantastic beauty supply store. This particular location is very organized, very clean…read more Beautiful displays, lots of selection. Very friendly staff. Always easy parking. Highly recommend this location.

Everything. They have had their drive thru closed for weeks saying they are short handed but they…read morehave 5 people in the pharmacy. It takes them 2 days to fill a prescription. The corp nerds just say they know & do nothing. There is no worse place for seniors.

Everything from entry to exit. Pharmacy best in town. Staff friendly. When I could not the OTC…read moreproduct I searched for, the Associate did not point to general area. Rather, she walked me to the spot.