Krystal always does an amazing job on brows and lashes! She takes her time and uses quality…read moreproducts. I've been a customer for years and am super picky about my skin/beauty care. The location is central and easy to get to, lots of parking and in a secure building. The actual spa is inside another shared building but is quite cozy, clean and well decorated inside. I wouldn't go to anyone else for lashes/brows. Check it out for yourself!

Krystal is the best in the eyelash business. She personalizes every eyelash to the shape of your…read moreeye and face and you leave feeling AMAZING. I would send everyone to her that asked me for a recommendation without hesitation.

Worst experience we had to deal with so far from a business! My partner booked an appointment for…read moreme for my birthday, but I had to cancel. My partner called 3 days prior to the appointment and when Melissa called back she was rude and unprofessional. She also refused to give us our money back that she had already charged to our credit card. After we argued with her she finally gave in. I didn't trust her at that point, so I had my partner make sure she sent an email to confirm what was said and that we were promised a refund. We then got an nasty email in return, "Not sure why you are so angry. I refunded your money to you as I said I would. Everything was handled and your money should be back in your account. Have a wonderful day and just breath. Thank you" When you go to a spa it is to relax not leave more stressed out! ***Also before you book please see that there is NO CANCELATION POLICY stated anywhere on her website. ***

I've been seeing Melissa for six months for microdermabrasions, facials and red light therapy. Her…read moreservices are great! My skin has improved noticeably to the point that my husband even commented on it. The fine lines I had have actually reversed in appearance. No joke. I called around ABQ when I arrived. No one else has the diamond tip micro tools. Others were crystal blast. You have to research to ensure you're getting top notch products used on your skin. Melissa has them. I've been nothing but satisfied with Melissa and her services.

Bree has been doing my lashes for years !! This girl has a gift far beyond lashes !! Oh, she's my…read morelittle "jukebox" too she can sing and hum along any and every song that comes on the radio!! Hahah !! She's just a delight !! Thank you Bree for giving me the best lash look always and having me feel amazing each every time I leave there ... I just adore you !! In fact the entire staff there is sooo Professional and happy ...it's just a great place up and down the board !! I highly recommend !!!!

The owner did my lashes and the entire time she was chomping gum and gossiping with one of her…read moreemployees about people, dating, and going to bars. It was so unprofessional, I can't go back.

Great comfortable and safe environment, a very friendly & considerate staff, and thorough service…read more Greatly enjoyed and we'll go again.

This is the best place for a facial hands down! I usually try to see Conrad but the whole staff is…read moregreat! Today I saw Kylie and she was amazing! I got the Hydrafacial and it was incredible. The atmosphere is really nice, Conrad and the whole staff is super friendly AND they are really knowledgeable. If you are looking to step up your skin care in a welcoming environment and feel pampered- this is the place!

I was surprised to find this little gem in Gallup. Goldie was extremely professional and she did…read moregreat with my eye brows. I would do business with again! Thank you Goldie!

The owner is no longer usually there, more like the young sister or cousin. Not enough practice I…read morehated my eyebrows one was smaller than other. Definitely not going back!

I had a really good experience with my facial here. I have sensitive skin so Janelle customized my…read morefacial and I had no problems and my skin looked and felt great. Good vibes.

Terrible customer service the girl was very unhelpful and essentially wasted my cousins money. Will…read morenever recommend and will direct everyone I know to stay clear of this business.

This was my first time getting a Brazilian wax at Pretty Pum Pum and will surely be the last!…read moreMelanie was the one that did my wax and she unfortunately did a terrible job. I couldn't even believe when she told me we were done because I could still see many long hairs. She is not detailed at all in her work and used the same strip to take off all of your hairs... As I arrived home I was even more upset and disappointed to see just how many hairs she had missed. Not to mention that her spot is very unsanitary. Definitely do not get a Brazilian was here!

I purchased a Groupon so I could get a bikini wax. I went to my appointment and had to pay a small…read morefee due to my appointment. The owner asked if I wanted to come back for another bikini wax down the road. One bikini was $35 and then two would come out to $60 or something dollars. I went with the one bikini wax. A few months later I contact the owner and she directs me to schedule an appointment for my bikini online. I had missed my appointment and contacted the owner and she said I basically redeem my payment if I missed my appointment. I think there should be a small deductible not the whole payment you had already purchased. As you can tell I will no longer be returning this company

I do not recommend Shelley Chavez and her services. I wish I could give negative stars for this…read moreexperience. She is unprofessional and lacks communication skills that a business owner needs to have a successful business. I had gotten 2 or 3 brow waxes from her when the last one burned my skin pretty bad. I brought it up to her and she offered the next one free. Did not state a timeline or anything about when service had to be completed. I waited before re-booking because I was nervous about the same thing happening again. When I decided to rebook, she then did not respond. When I went to check her Instagram realized I was blocked. I have attached a photo of the burn from the service (a few days after, it was worse but did not think it was from the service as I have had my brows waxed for years which was why I waited to take a photo and send it to her). When I reached out about being blocked when owed a service (that SHE offered) she attacked me by saying I was harassing her and she didn't know why I was still contacting her. I didn't realize a text asking why I was blocked when owed a service was harassment? But definitely bad customer service to treat someone like this. I looked up her licensure on the NM regulation and licensure website as well as BBB and found no license information for her. There is a record of the establishment and a license issued June 23,2020 when I was serviced June 1, 2020 before her facility license was active (according to rld.state.nm.us). I am going to take this up with the state to see why there is no record of her and how she serviced me before the license was active. She refused to work with me & did not even try to do the right thing after harming my skin. I had kindly asked for a refund in which she blocked me instead of trying to have a conversation. Who knows if she is working without a license & when she performs a service that harms someone (in this case me) chooses to block them instead of making things right. I know that I was not out of line in my communication with her. There is nothing listed on her Instagram (as of November 11, 2020) that states any sort of timeline for free services or even her licensure. This may change after this review but I do not believe she has a license as I couldn't find her name and license information online. She has now blocked me on Instagram and my phone number. I think this shows her character as an "esthetician" and her lack of confidence with her services/company to block someone who did no wrong. (I'm attaching photos of her not responding/accusing me of harassment/blocking my number since the last text was not delivered). You can read my texts and see I was kind and respectful and simply asking a question for her to react like this.. I know she is recruiting people to write positive reviews and I do not doubt they have had good experiences. But I did not and was treated terribly for no reason and do not think my review should be discredited. If she treated me like this it's likely she could treat someone else this way as well.

Came here to get my eyebrows waxed. Made an appt online was super convenient. Cute little studio…read moresuper clean. Was offered a water upon arrival. Shelley went above and beyond made sure I was comfortable and was very professional. Made my waxing appt every three weeks and also booked for a facial. Can't wait!!!