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    Hi-Pho and Sushi

    5.0 (2 reviews)
    Closed 11:00 am - 2:30 pm, 4:00 PM - 9:00 PM

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    6 months ago

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    Soho Hibachi & Sushi Bar - Menu

    Soho Hibachi & Sushi Bar

    3.5(67 reviews)
    25.7 mi
    $$

    My wife and I are regulars who typically dine here every other week and frequently bring customers…read moreand coworkers. We genuinely enjoy the food and atmosphere, which makes this experience all the more disappointing. She ordered a filet and shrimp. When the cook placed the steak on the grill, it had a distinctly rotten odor and appeared dark brown/purple. When it was put on her plate "cooked medium just as asked", both my wife and I found it smelled and tasted spoiled. The cook and our server handled the situation professionally and apologized. The manager, however, was rude and unprofessional. He came to the table questioning us as if we were imagining the problem, then used his fingers to pick up and taste the steak directly from my wife's plate after we had already tried it. He declared it "fine" and offered to cook another one. The replacement steak tasted strongly like liver. We left the original on the plate; our dog ended up with the second one. A couple next to us on the same grill who had also ordered steak commented that ours looked so different they couldn't tell that it was steak. We paid over $100 for three people and received no meaningful apology from management--only the implication that we were trying to get something for free. The cook and server were excellent; the meat quality and the manager's response were not. Mistakes happen. Arguing with customers over clearly spoiled food and handling it so unprofessionally does not. Unless we receive a formal apology from the manager, this restaurant has lost our business, our family's business, and any future recommendations I would have given to customers or visitors. We liked coming here. The manager's behavior is what ended that.

    today I ordered a to go order. Everything was correct so no problem there. I asked the younger girl…read morewith dark hair and glasses at the counter for a couple things of yumyum sauce she looked at me like I had just asked for her first born child, said nothing, turned around, grabbed one, set it down. I said oh sorry can I have another. (Because a couple means more than one) Again stared at me says nothing grabs it puts it down. She ligit stared at me like i had just cussed her out and like she wanted to hurt me. It was the most rude and uncomfortable experience I think i have ever encountered. Im not sure what I did to upset her. I hadn't even talked to her before this interaction. She then ran to the back back and told her manager that I had asked for yumyum sauce I think because my friend (with a seprate to go order) then went up and asked for yumyum sauce and the woman manager said "we already gave you one" The only reason id keep going is because its the only decent sushi place in town. Service is usually terrible because its basically all children in high-school or just out of high school. Cheap labor does not equal good service. I hope the owners see this and correct the way their staff behaves. im just done with buying food from them. We usually spend $60-70 everytime we go.

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    Hi-Pho and Sushi - sushi - Updated September 2026

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