I unexpectedly had a flat tire on my way to the gym on a Saturday. I was stressed because I now…read moreneed 4 new tires, since my SUV is all wheel drive. I called a few places and no one had 4 tires Luckily LB had the 4 tires I needed! They were very courteous and helpful. They were booked but they said they would squeeze me in. My car got towed there and they got the job done. The tires were expensive but I didn't have a choice. My usual spot for tires is Costco but that's in Kona and I'm on Hilo side. LB did a great job on my car and they saved me. They earned me as a new customer. Their staff is awesome!

Very respectable and dealt with out issue in less than an hour. I recommend them for all tire…read morerelated problems.

Charles responded promptly, was knowledgeable. A very pleasant man. He was very professional!…read moreThanks for the great service and assistance

Fast, affordable and reliable service. I needed to have a couple of tires replaced, I was not only…read moreable to get a quote the same day, but was also able to get them mounted. Took about an hour and was in and out.

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

It's mind boggling that this location is still in business. It's run by idiots and that is being…read morepolite. What is the point of having an appointment when they don't service your car until many hours later?? Then they always claim they don't have what you order in stock and try to rip you off by selling you some janky ass brand. If you love to get ripped off and wait your whole day for them to do a simple service despite having an appointment this is the place for you. They will not let you down.

I had an oil change performed at Goodyear Auto Service in Hilo. In addition, I also had the service…read moredepartment investigate what is causing a "knocking" noise coming from under my hood after having had the car serviced at a different establishment. They performed this service free of charge and spent quite a bit of time doing so. The Hawai'i District Team Leader, Clayton, even took it upon himself to come with me for a test drive to check out the problem. He then personally wrote up a detailed report for me to take back to the other shop to verify my concerns and the possible causes. I couldn't ask for better service than that! I've been a good customer of Goodyear Hilo for years and I intend to keep it that way!! Mahalo Clayton and your awesome team!

When booking the appointment they said they would handle the third party warranty company. Brittany…read morethe employee working on the phone said she didn't have time to deal with it. 400$ for oil change and the fluid for leak finding and 2200$ to fix the leak. From a business standpoint, it probably makes more sense for the employee to spend the time to talk to the warranty company to get them to authorize the repair than for me to just go take the car somewhere else that will deal with it. Junior who took my call was nice and courteous when I originally set up the appointment. I'm not planning on going back. If your employees are too busy to do the work you might need more employees, or better ones that are capable of handling a working out the logistics of taking a phone call to a warranty company. Ask someone to cover for you, talk to your manager, or even the owner, im sure the owner would be thrilled to know he's going to spend X$ in wage labor to get XXXX$ in money from a corporation.

When I came in, the ramen haired skinny man at the counter, who I assume owns the motorbike outside…read morethat looks like it belongs to my 10 year old nephew, was already rolling his eyes at an elderly lady who needed help, then went outside with her, blowing vape smoke right in her face. When he walks in, he goes to the counter without acknowledging me. I then go to the counter and say "hi I have an appointment for an oil change" he says "That's nice" and blew me off for another few mins. Then I sat around and waited 2 hours and finally had to leave. Rescheduled my oil change for 7am where my husband took the car in. He was very pleasant to my husband other than asking "was that your mom here yesterday" Obviously this man can't get a woman and is taking it out on customers. Just don't go here.

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

The whole process was smooth, the young lady at the front counter was very efficient. Place was…read moreclean looked very organized and everyone were friendly. I called in the morning, dropped the car off shortly after call. Getting oil change and general inspection and they topped off all the fluids. Couple hours later it was done. Even got a senior discount. Very good price. Called several other places and no one had time for oil change. Will be back.

I brought my car to Lex Brodie's in Hilo after my car overheated and my A/C stopped working. I…read moreexplained everything to them, including what my husband and I observed. They told me they would diagnose the problem and charged me a $206 diagnostic fee, plus additional repair costs. After the work was done, they called and told me the fan assembly needed to be replaced. The issue is they never properly tested the system before deciding this. They assumed the fan was faulty and replaced it. My husband even requested to have the old fan returned to us because we had heard concerns that parts are sometimes replaced unnecessarily, and he wanted to verify it himself. Once the work was completed, I still had the same issue: the fans were not running, and the A/C still didn't work. My husband tested the original fan afterward, and it worked perfectly. The real issue is something else in the system that is preventing the fans from being triggered. When I picked up the car, I immediately told them the fans still weren't running, but the employee, Tiana (or Tina), with red and black hair, talked down to me. She dismissed my concerns, told me the fans were working, and insisted my original issue wasn't what they tested for, even though this was exactly the problem I came in with. Today, when I returned, she again gave me a dismissive attitude. They eventually issued a refund but still attempted to charge me a $57 store service fee, which I made clear I would not be paying because no effective service was provided that resolved my vehicle's issue. I had to deal with this for two full days, yesterday from 10 a.m. to 4:30 p.m. and today from 7 a.m. to noon, all while managing a toddler and an infant. For them to be so unprofessional and dismissive throughout this experience was completely unacceptable. The mistake was theirs, but the way I was treated was appalling. I will not be returning, and I cannot recommend them to anyone.

We called for roadside assistance towing through our insurance company, State Farm. East Coast…read moreTowing was dispatched. Juan was the driver/operator. He was professional, courteous, polite, friendly, and efficient. We had our car towed since it stopping running properly. Juan arrived, we told him that the car wasn't running, and he got straight to work, hooked the car up, made room for me to sit in the back while the bf sat in the front passenger seat. We had a fun conversation about how fun it must be to drive the tow truck with manual transmission. The tow truck itself was on the older side. So don't expect a brand new truck if you gotta hitch a ride with the car to your destination. After having car issues, it's the least of our worries. Thank you, Juan. We'll definitely keep the business card and info if we ever need towing assistance again!!

Oh Man! I was in a total bind when my engine blew on me up…read moresaddle road. Thankfully Manu from East Coast towing saved the day. Super friendly, good communication, and a quick response time. When I needed to tow the car back to my house in a remote location, in the pouring rain Manu came and saved the day for me again. So thankful for Manu and the company for helping me out in a hard time.