Ethan has been managing the maintenance on my pool for several years now. His knowledge and…read morecommunication are vital because I'm not very educated on the upkeep. He is very concise when explaining what needs to be done and what he has done! For someone that has a very busy schedule, this is peace of mind to me and is one less thing to worry about while enjoying all the fun and beauty of my pool! Toni - Murfreesboro

This is a terrible company. Do not use!! Management is…read moreterrible. They are crooks and the service techs are not reliable. Called to have my pool Closed in the middle of October was on the schedule and no one ever called or showed up. I called and they give me every excuse and said they would be there In 3 days and they never showed up. Called back and got more excuses was told it would be another week. So I hung up and Called another service In Estill springs and they was there in 4 days and closed my pool. They also charged me 260 dollars to fix my pool vacuum and it did the same thing it was doing when I took it in. Took it to Murfreesboro and the motor was bad, they checked and it was still under warranty. They fixed it and didn't cost me nothing. Thank you Hunt pools for your reliable service. If you use this company be aware after 2 years of giving them chance after chance ,I will Never use them again.

I want to warn you about a bad experience that I had with Pool And Spa Express that I don't believe…read morewas a rare situation but rather everyday business for them. I had a great opportunity to improve my in-ground pool and Pool and Spa Express wasted it. Not only did they poorly install my liner but also bent my ladder and got paint on the pool steps. They found 2 frogs in my empty pool, painted them with galvanized paint and then joked about "those weird silver frogs". I have now discovered 2 unusual lumps under my liner which I suspect are those dead frogs. Speaking of things left under the liner; it was obvious my shallow end had trash under it. I literally made them roll the new liner back so myself and my family could sweep the trash into a pile. The pile was half an inch thick and 2.5 feet in diameter. It consisted of sand, small stones, and bugs. My shallow end has a concrete floor and there's no doubt the stones would have cut the liner. The new liner has a tile pattern and they made no effort to make the tiles go vertically up the wall. Every wall tilts to the right. When I brought it up they said they would correct it before all the water was put in. Instead, they cut in the 8 returns/lights and 2 skimmers which of course made the error permanent. I watched and there had been no effort to straighten the liner. They said they would take a rope and gently pull my ladder away from the wall to put the new liner behind it. Instead they jerked on the ladder until it was sprung 4 inches away from the wall. I've been able to get the gap down to 2 inches but it is impossible to get all the bend out. Now we will be reminded of their poor workmanship every time we get out of the pool and the ladder bumps against the wall. And won't my guests be impressed! They carelessly got galvanized paint on the pool steps. When I found it they removed only the paint I pointed out. When I found more they said I should get it off myself with Acetone. They didn't bring enough salt to weigh the liner down while the pool filled and thought they were ripping me off by using my salt I had in storage. In reality I had arranged to pay an extra $350 for them to chemically treat the pool. They didn't bring _any_ chemicals and lost the extra money. I don't understand these folks. I should have known something was wrong when I visited their shop and their outside display area looks like a graveyard where pool equipment goes to die. Literally. So if you don't care what your pool looks like, or that your new liner will only last a fraction of its potential life, and if you love being treated like you're an idiot... then these guys are for you. For me never again.

From the owner: Pool and Spa Express provides pool and spa services to the Tullahoma, TN area.read more

Premier pools was fantastic to work with. From start to finish they were always there to answer…read morequestions and address concerns we had during the build process. Andy was very responsive and had answers quickly during the design phase. Very knowledgeable and helps you see your vision before the ground is dug. Drew was awesome during the build phase of the pool. He also answered questions quickly and if he couldn't get back that day he always responded the next. Both of these guys were very polite and always made sure we were getting what we wanted. Even after they turned the pool over to us, they are still answering questions we have and really care they gave us a good product. With it being such an investment, we appreciate them being there when we need them. If you have any doubt about choosing a pool builder, don't with Premier. We would use them all over again. Only have 1 complaint during the build process, and that was Drew is a big LSU fan.. Don't hold that against him. He did a spectacular job with our dream pool!

WORST EXPERIENCE EVER!!! It has been over 7 months since…read moreconstruction on my pool began, and the project is still not complete. What should have been an exciting experience has turned into a 7 months, and counting, nightmare. The issues started from the very beginning and continued throughout the entire process, from the pitch and excavation to the decking and concrete work, which was installed without rebar. Dirt removal was another challenge, they removed it when I told them several times I needed it for grading. Even worse, there is a noticeable crunching sound from gravel beneath the pool when walking on the tanning ledge. I was told this is "normal," but it certainly does not inspire confidence in the quality of the installation. To be fair, the owners and staff are very friendly and personable. Unfortunately, being nice does not make up for a lack of communication, accountability, or follow through. They will tell you exactly what you want to hear, then disappear for weeks at a time with little to no updates. Their "pool school" was also disappointing and provided very little value. One recurring explanation for delays and missed commitments has been employee turnover and internal miscommunication. After months of excuses, I no longer find those explanations credible. As the customer, I should not have to suffer the consequences of their staffing or management issues. A swimming pool is a major investment. You are trusting a company with tens of thousands of dollars and expecting professionalism, quality workmanship, and timely communication. In my experience, this company failed to deliver on all three. If you are considering this company, I strongly encourage you to do extensive research and continue shopping around before signing a contract. 0/10, I would not recommend! Buyer beware. (Oh, For the terrible decking/concrete pour they gave me free cool decking that they claimed they subcontracted out. They didn't! Premier Pools did it themselves and didn't finish. I wasn't surprised, that's just how they do business.) RUN! UPDATE: We finally did a night swim and with the pool lights on, you can see clearly see the bulges/bubbles on the deep end floor. The foundation was not smooth when they installed it. Crunch, Crunch, Crunch

Good service and guidance. Decent value and hot tub repair services.. schedule with secretary to…read moreget it done

We have used Foster's twice. The first hot tub delivery was done by the son and a friend and they…read moredid fantastic. They both went above and beyond to make sure we were happy with the delivery. The second and last time we used Foster's the owner, the older gentlemen, delivered our hot tub. We paid for the hot tub to be delivered and put on our back porch. It was supposed to be an easy delivery. We have a screened in back porch and we measured to make sure the hot tub would go through the door and it would fit. The older gentleman informed us that it would not fit through the door and left the tub in the drive way. We had to find a way to move the hot tub onto the back porch.

Pat was very knowledgeable and fit us into schedule. Very pleased !!! Hard to find honest, reliable…read moreand reasonable companies these days. They knew exactly what our pool needed and fixed our problem. Will for sure use this pool Company again !!

From the owner: Rockvale Pools is a local, family owned and operated swimming pool company with over 25 years of…read moreswimming pool experience. Our goal is to provide an honest and affordable swimming pool maintenance, repair as well as product sales and used swimming pool parts sales company for our town and beyond.