I spoke with Janine who was helping me shop for auto insurance options and she was beyond…read moreinformative! At the end of the phone call, she candidly told me that my current family rate was better than what she could offer individually as well as gave me a direction on what other insurance providers to look into. She also spent extra time to help me understand my coverage options based on my current needs and told me I can call back anytime for advice (even though they wouldn't be my insurer). It's rare you find businesses like this nowadays. FYI they are non-captive but they primarily recommend Mercury to individuals with an overall good driving record. Very thankful for her time - thanks, Janine!

My family was referred to Laine at Paratus Insurance for auto, home, and umbrella policies. As we…read moreshopped around, Laine stood out as the most responsive, helpful, and prompt. As our relationship with Paratus kept on, we've found Laine to be consistently responsive and helpful. She offers a rare form of customer service. Not only is she attentive when we reach out, but she advocates on our behalf - especially when the insurance markets are tough. If you're looking for an insurance agent who can truly represent your best interest, partner professionally, and educate you along the way - Laine and Paratus should be top on your list!

I've been a customer for over 20 years, and whenever I have questions, Leigh and his team are…read morealways there to help. They take the time to guide me through the best options and strategies to save money while still maintaining excellent coverage.

As a Real Estate Broker, I've worked with many insurance professionals over the years and I can say…read morewith full confidence that Leigh Diamenti at NDI Insurance is in a league of his own. What makes him stand out is that he's a broker with access to multiple insurance companies. This means he doesn't try to fit clients into a one-size-fits-all policy. Instead, he pairs them with the carrier and coverage that truly fits their unique needs. He's been in the business a long time, and that experience really shows. Every property and deal is different and he has a way of adjusting his approach seamlessly to make sure coverage is appropriate and reliable. Time and again, I've sent clients his way and I've never had anyone second-guess their decision to work with him. When you find someone like this, you don't let them go. Insurance decisions don't stop at one transaction...they continue as life and property needs evolve. That's why I consider him a "secret insurance weapon" for my clients and myself. If you want someone knowledgeable, trustworthy and always in your corner, he's the one to call.

Thank you so much Diane Campos for taking so much time and patience understanding my situation. You…read moreare so professional, kind and an efficient office manager. God bless you. Thank you Steve Baker for having the best office managers

Amazing service. DIANE CAMPOS is the best agent ever. She is incredibly knowledgeable, kind and…read morevery helpful. She handles everything so well and has taken care of every concern we've had. She has been our agent for years and I highly recommend her! :)

Terrible insurance broker, terrible customer service - better description would be no customer…read moreservice. They don't reply to your emails or phone calls, we have had to send multiple follow ups and only maybe about 10% of the times do they then reply. We left them all together, your business is better off somewhere else than to give it to this office. Probably one of the worst/nonexistent customer service experiences our entire family has ever had.

Hector is great! It felt like old school good old customer service. No robots or pushing numbers to…read moretalk to a human. I truly felt like he went out of his way for me. He even decreased a different policy I had with All State without me even asking. Highly recommended!

Couldn't be happier with the care received. We had so many questions and all were answered in a way…read morewe could truly understand. Medicare is so hard to navigate and happy to have this team of agents on our side.

I help take care of my 87 and 89 year old parents. I had my insurance broker take a look at their…read moreplan and she was able to save them hundreds of dollars! They have not heard from their current agency ( North Hills Insurance Svcs. ) in over 20 years. They do not even remember who they originally bought the policy from. My agent sent North Hills Insurance Svcs. ( see attachment below ) a standard form for them to release my parents so that their new broker of choice can handle their accounts. North Hills Insurance refused to release my parents and furthermore wrote the rudest note to my broker.......SEE BELOW. I called the agency yesterday and Timothy Regan ( office manager/owner) called me back this morning. I explained the situation very nicely and told him that I couldn't believe what a nasty note he wrote back. His response to me was "that was my father who started the business 30 years ago". He said they were not going to release my parents ( seriously......do you believe this! ) and that I should just get used to the idea! I said I would then need to invoke the "Birthday Rule" and he promptly hung up on me. Two things to clarify......."older" insurance policies used to be written so that the agent's heirs would continue to collect commissions after they passed away and they did not have to release anyone......this is no longer done.The "Birthday Rule" can change all of that now.......If you find yourself in this situation......you wait until it is the insured's birthday and then you no longer need the older agent of record's approval. Quite clearly, that is what we will be doing. My parents should have access to a professional agent whose desire is to provide quality service. The agents at North Hills Insurance deserve to be reprimanded, at the very least. Truly a disgrace to the industry. I have already taken steps with the DOI and Anthem to report their horrific treatment.

I have been a client of Next Level Insurance for three years, working directly with Kerry Nelson. I…read moreinformed him that my household income had changed and trusted that my insurance plan would be adjusted accordingly. Unfortunately, he failed to make the necessary updates, which resulted in me being charged double for my coverage. When I called to explain the situation and let him know that I am a single mother experiencing financial hardship, his response was extremely unprofessional. Instead of offering assistance or taking accountability, he told me to call the 1-800 number and then blocked my phone number, effectively cutting off communication. This experience was disappointing and stressful, especially given our long-standing client relationship. I expected professionalism, transparency, and support--none of which were provided. I would strongly caution others to ensure their coverage changes are properly handled and documented. UPDATE - He is saying I am crazy but can not give proof he has sent zero proof updating rate after I sent him income proof. What kind of insurance broker calls his clients crazy. The emails are not rude. He is racist , mean , and if you read his Glassdoor feedback he may have a issue with women. I am going to BBB , Insurance board , and state.

Kerry was professional, timely, and respected my time with his straightforward and thorough…read moreexplanation of the policy and benefits. Having been in auto claims for 25 years I understand auto and property policies, but being with a major corporation and covered under a group plan I never had to care too much about medical coverage / benefits, I knew it was solid. Now self employed I had to make sure what I was getting & Kerry made that easy.

Jasmin was very helpful. I gave her the situation and she asked questions I normally wouldn't…read moreconsider. She looked into other ways to try and lower my payments and deductible. It took 2 days because my situation was a bit complicated (at least to me it was). Many insurance companies were giving me some sort of 14 day delay due to some BS California policy but Jasmin found companies that would get me setup immediately. I am very grateful.

Recently, I went back here to get an estimate for residential insurance. The current homeowner's…read morepolicy company which I have been with (auto and then home also - supposed bundling discount) for over 35 years jacked my rate up significantly (almost double), although I nor my family have ever made a claim (and the policy provisions have not changed in years). This is a shame because my parents had been with the company for over 40 years and they had made a significant amount of money off us and are exclusive to military members or veterans (USAA). Natalie reviewed my current policy and was able to get me a higher coverage limit at a lower price with a major insurer without bundling. It was such a pleasant, trouble-free experience because the ladies took care of everything and followed-up to ensure all was good.

As an existing customer I had to reach out 3+ times to get a response from this agency, Zach…read morehimself will never be available to contact. Additionally this agency made a mistake resulting in my bill being increased higher. Instead of acknowledging and rectifying, they took no ownership. I had to contact Famers directly, who agreed the agent made a mistake and credited me back. I would look elsewhere for an agent.

Little to no customer service. No one wants to help. There was an agent there before who was very…read morehelpful but apparently not there now. The agents I was put with didn't seem to know their business, unprofessional, I had to send multiple emails, leave voicemails, and no one called me back. I have complained several times to the main Farmers number and need to change from this agent. It took 4 months to make a change in a policy!!!