My husband and I have been getting our insurance (home, auto and life) through Access Insurance for…read moreyears. We use Chris Loo and we are very happy with his service. We never feel deceived, and over the years he has given us great options for what we need. Chris is an insurance broker. What that means is he goes through SEVERAL companies to find the best coverage for YOU at the best rate. Chris is also very responsive in all the ways you want to reach him - by phone, email, etc. If you are looking for someone with great service throughout the years, try giving him a call and getting a quote. We no longer live in the LA area, yet we still kept our policies through Chris.

Spectacular Service!…read more Chris Loo goes above and beyond to help you find the best rates and insurance companies for your personal or business needs. He is extremely proactive and will respond to your inquiries at the speed of light. Our previous insurance broker barely responded to e-mails and couldn't be bothered to find out why our rates had increased with decreased coverage. Chris found opportunities where we could bring our insurance rates down. If you have any questions about your insurance, Chris is always there with an answer. If he doesn't know the answer, he finds out what the answer is. Chris is extremely organized and lets you know ahead of time when renewals are coming up and what information we should be ready to provide for the renewals. We couldn't be happier with Chris Loo as our agent!

Do not do business with this office!! Shelly is a horrible person and does not know what she is…read moredoing. My family have been doing business with Shelly for more than 30 years, and all I can say is that she screwed my family over and over again. Now that I am adult and understand life and car insurance policies, we realize that they have been cheating us. We are in the process of taking our business else where. she is losing 6 life insurance policies, as well as 3 car insurance policies from us. Do yourself a favor and don't even step foot into her door or call her. I am going to report her. Smh shame on me and my family for not taking action sooner.

Untruthful, deceiving, and dishonest are the words that I will use to describe this business…read more Although Farmers is a big name in insurance, doesn't mean that it has the right product or insurance policy that fits you. My family brought auto and life insurance from Shelley for 10+ years and just find out it's a rip off! My dad's car was totaled in an accident, it should be remove from the policy (why pay insurance on a car not exist?), but Shelley keep the policy for another 6 months, which do nothing but cost more money. Life insurance is worst, when my family brought the whole life insurance from Shelley 10+ years ago, she claimed that this plan is wonderful, it can save money, you don't have to make payment after 10 years blah blah blah, but the truth is, the COI (cost of insurance) is so high, the saving won't cover the insurance cost and 10 years later, we end up with almost nothing! My mom has no choice but to discontinue the life insurance. For those of you who have life insurance will know how horrible it is to cancel a life insurance plan after 10 years with little money left in the saving plan. It's like the Bernard Madoff scam in the insurance industry! When we try to confront with her of course she denied everything. "it's the way it is...", "every insurance are the same...". Luckily my fiancé has some knowledge about insurance so I know when she is talking BS.

This is a great place that I found in California to get insurance, I got my health and auto in…read morehere. Their services are so nice and good, love it so much.

Chanelle is one of the best insurance agent I have encountered. She always helps me find the best…read moredeals whenever I renew my insurance. I took my parents here and she was able to communicate with them in both Vietnamese & Teochew. I really appreciate her patience, whenever we felt unsure about something she explains everything very throughly. Great customer service, highly recommend this insurance agency!

At first I was very pleased with the customer service and prices with Winnie. Then I don't know…read morewhat happened but the prices went up and the customer service fell off a cliff. I have since had to take my policies to another company. It's unfortunate but they didn't leave me any choice.

I've purchased insurance through Tracy Wang for my home and auto. She was able to get me…read moreexceptional auto insurance rates, particularly in the Sacramento area. She is extremely professional, responds very promptly to e-mail inquiries, phone calls, and even questions after I've purchased insurance about my coverage. During the single instance when she wasn't able to beat a quote I had, she was still great to deal with- no high pressure sales tactics. I highly recommend Tracy!

I love the way she responded on the phone even though she was not able to help me was very kind by…read moregiving me the info I needed

Mimi provides wonderful service. She is a truly caring person and has helped us on many occasions…read more She is very knowledgeable and provides great advice, and very quickly addresses any requests or resolves any issues. I highly recommend her.

I recently found myself in need of a brand new health insurance plan within 60 days. While I was…read morepanicked about many aspects of setting up a new law firm, knowing that I had Raul in my corner, health insurance was not one of them. Raul was able to creatively resolve a few issues for us, and made our transition to the new plan seamless for our employees. Thank you Raul, I am happy to send other business owners your way.

Mercado Insurance is the most honest and professional insurance company I've ever had the pleasure…read moreof doing business. Raul Mercado is so helpful and straight forward. If you need insurance for your employees or if you just need information to see if you are in compliance this is your guy. Doesn't over sell. Looks out for his clients. Makes sure you are covered. I highly recommend him!!

Highly recommend. Communicative, supportive and company/ customer focused…read more I recommend Dana and her team

We chose Weaver Insurance because they were responsive and friendly -- which continued throughout…read moreour experience. They were quick to reply, courteous, pleasant, and available when we contacted them. As a broker, they do not provide insurance themselves but sell policies from insurance carriers. When we needed to file a claim, their limits became clear. Here is our experience: When we had a claim, their recommendation was that we not file it, citing the possibility of denial and potential premium increases. This was an uninformed and incorrect recommendation. As we asked questions, it became clear they lacked the expertise to help us analyze our policy or advise us on how best to proceed. With outside help, we decided to move forward with filing the claim. At that point, Weaver Insurance introduced us to the insurance carrier -- and then disengaged. They did not assist us in preparing or submitting the claim, did not advocate on our behalf, and did not follow up with the insurer to help move the process forward. As they stated to us, evaluating claims or determining whether the settlement was appropriate "falls outside their scope of services." They fully deferred to the insurance carrier's investigation and judgment. Fortunately, we did receive a substantial settlement, thanks in part to outside help, the carriers third-party claims adjuster, and the insurance company. In our view, Weaver Insurance added no value to the process. We needed them to have the expertise to support our claim, and they did not have it. Their approach raised questions about whether their incentives are aligned with their clients' interests. We understand why Weaver Insurance has been successful -- they are friendly and responsive -- but when it mattered, they did not have the skills to support our needs. Based on our experience, I recommend a broker with expertise who will support you through the full insurance process.

Two years ago, when State Farm would not renew our claim less home insurance after 10years, we…read morecontacted CST to help us. They quickly helped us secured a contract from Lemonade, and told us the change that the overall home insurance market is facing. But their service didn't stop at selling us a home insurance -- about 9 months later, they called and alerted us that All State was issuing contracts in my area, and the policies were better than what we had, including price. I was surprised and grateful that they would take the initiative to serve their customers by looking out for their benefits! We then also transferred our auto insurance over to CST in one big bundle. Ever since then, there were occasions when we needed to change car titles, add a car, take out a car... every time, they would respond right the way with very clear communications and documentations. We never had to wait for more than 30 minutes for an inquiry. CST insurance's service is far above the curve!

Excellent and exceptional service here!! Love the friendly people!!! Parking is great and free…read more Knowledgeable and helpful staffs. Very professional