don't book the venue, lady in charge makes it about herself and wants to be the main character. Doesn't let anything to as planned and limits everything when fun starts happening read more

The venue was immaculate! every detail was perfect from the management and staff to the dinner rolls! My brother got married here last month and as someone who has to be in control, it was a relief to know that our wedding coordinator, Elissia, was on top of it! She handled everything and stayed in constant contact with us on the days leading up to the event! all we had to do was show up! The property was beautiful and the renal houses on site were perfect for the family and wedding party to stay and relax after a long, beautiful night. read more

Let me start by saying that the venue is gorgeous and our son and new daughter in law's wedding was wonderful! We all had the best time, thanks to their amazing attitudes and willingness to roll with it. However....a few things you should know before booking your special day here: 1. There are "wedding planners" but they don't plan, coordinate, or oversee anything. They don't have any experience or really know what to do. We had to beg for information and we had to chase them down to make sure things were coming together. Their "Our goal is to exceed your expectations" statement is for social media purposes only. They don't care what you expect and have no plans to deliver anything but a venue and and some needless additional stress. 2. Communication was frustrating at best. Don't expect them to be proactive in any sense. You'll be lucky if they're responsive. Bonus if they actually follow through with what they promise. 3. There was no effort whatsoever to accommodate the very simple requests of the bride and groom. Everything was an "up charge" and then they didn't provide what that were charged extra for. 4. They'll charge you for things you don't get. They'll provide table linens, but they'll be wadded up in a closet and DIRTY. They'll provide a "rehearsal" but not in the actual venue and it'll leave you with more questions than peace of mind. The wedding was wonderful, but only thanks to the wedding party, friends and family who scrambled until the very last minute to make the magic happen. Sadly, I'd give this venue 1 star, and that's only because it's pretty. It's a hassle to get to and you'll pay plenty for it. read more

The venue is beautiful and the coordinator was very sweet but very inexperienced. We were told we could use floating candles so I purchased them and then they wouldn't let us use them. We had done a food tasting and we were excited about our choices. The reception food was horrible! We were supposed to have NY strip but it was more like prime rib. Some of it was way overdone and others were practically raw. A few guest got undercooked chicken. Some didn't get sauces. The Mac and cheese was dry and flavorless. The grilled asparagus was hammered and the rolls were cold and wet. We reached out to the venue twice to discuss the issue and no one called us back. I wouldn't recommend using this venue. read more

We searched all over for the perfect venue that matched our love for the Texas hill country, surrounded by nature, and with just the right touch of modern style and amenities. Hayes Hollow at Hidden Falls had it all, even a waterfall. Three suites! Family, Groom, and Bridal were all wonderful to have and each had ample space for everyone. The venue is owned and operated by Walters Wedding Estates - a corporate guru that owns many wedding venues in TX. They operate like a full on sales pitch in the beginning, but we did get a nice add-on for free when we signed our contract. The showcases they hold at the venues are the best opportunity you have to learn more about the exclusive vendors that are offered through the venue. Attend as many of these as possible before your wedding to sample their food and bakery items. Tastings of food and cake/desserts are not free if you purchase catering, which we didn't love, but we dealt with. They have different tiers of packages with pricing that starts fair/reasonable to more on the upscale/expensive side if you're looking for add-ons. We chose packages that included catering, bar, stationary, photo booth, DJ, photography, and bakery. This included staffing. We DIY'd all of our event decor and florals, but decor and floral packages are also offered through the venue. The packages can seem a little confusing in the beginning, because of all the options they present to you, but they are all optional and you can elect to add on later. We do feel we saved a lot of $ by going with the packages of vendors rather than hiring different vendors individually. This part was really convenient in the long run, and the teams we worked with through the venue on our wedding day were all fantastic and their staff was wonderful. Pertaining to the journey leading up to wedding day, Walters' planning staff seemed to have quite a lot of turnover when we first signed on. Initially, we were assigned a planner that was awful. She did not know simple answers to questions about the venue space, nor did she respond to many inquiries we sent her. Out of nowhere, a new planner was assigned to our wedding (yay), and she seemed much better equipped to do the job. She ended up getting moved around and then a third planner ended up being our final person to work with. Enter Malorri James - the wedding planner queen of all. Malorri made up for all the lack of communication and knowledge we received from our first planner. Finally, we felt like someone was in control, doing the job we hoped they would, following up with all the details, Q&A, and reminders. Malorri was a shining star, including on our wedding day, when we felt we needed someone to really step up and into the coordinating role. Walters assigns a day of coordinator but we never spoke to, met, or got to know her until one week before the wedding. We did not like this and we felt that Walters really should be getting your coordinator involved and introduced at least 1-2 months ahead of the wedding. Our day of coordinator was not the greatest. Family and wedding party kept telling me she was nowhere to be found and when she was, she couldn't answer anyone's questions regarding timeline or what they should do next or be ready for. Kind of the whole point of coordinating a wedding should be to know the timeline or have it available to help the wedding party and bride. Malorri stepped in after bringing this to her attention and immediately, the vibes changed. She made up for our day of coordinator's shortcomings - which we are incredibly thankful for. Our wedding day turned out to be beautiful, guests were raving about the gorgeous venue space, and everyone really enjoyed themselves. We are so thankful to Malorri, and all the vendors we worked with through Walters for our wedding day. read more

What a beautiful venue! It was a pleasure live painting here. Staff were amazing and the venue was so lovely, both outdoors with the waterfalls in the ceremony space and in the reception hall. read more

Hidden Falls - Live painting of ceremony at Hayes Hollow at Hidden Falls - Venues & Event Spaces Near Me - Spring Branch, Texas

The venues at hidden Fall are both absolutely beautiful! As a vendor & live wedding painter of Trinity Brushworks I have always had a pleasant time here and had nothing but happy couples with their overall experience. Very friendly and attentive staff & worked with many amazing vendors at Hidden Falls. And when it comes to the venue, WOW it is just stunning to paint! I love Hidden Falls read more

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My niece got married here and it's an amazing venue and location! The views and landscaping are well designed.

But that waterfall though?! Haha. But seriously, my husband and I couldn't be any happier with how our wedding turned out! Hidden Falls and their staff were beyond anything I could have dreamed to have during my wedding. From the private and scenic location to the amazingly helpful staff (Shout out to Kayci Peak! We love you!). Everything was perfect! The on location staff was terrific from start to finish (Planning, set up, take down, and everything in between). Hands down! Everyone was so great at helping make our day as wonderful and stress free as possible. 10/10 will ALWAYS recommend! read more

Wedding date: 9/25/2020 The venue is beautiful that's for sure. My husband and I were so excited when we said yes to this venue. The whole process was ok when dealing with the staff since it was during the pandemic. My 3 star review is geared towards the day of wedding which is the most important day! Below are a few things that really could of been managed better for an overall experience. We payed $400 for a day of coordinator that seemed to not coordinate anything that day. Everything felt so rushed because of this. The staff originally stated that anything they provided as far as decor they placed on tables. This wasn't true! My bridesmaids scrambled to put 15 tables together. This meant filling the vases with water for the floating candles. I didn't have a florist so I was expecting to bring my own floral to put up. When I asked about the vases they told me that usually the florist did that. I also asked for all round tables to have the mirror and my bridesmaids had to place those as well. So why tell me at booking that you set up everything you provide? Misleading...BE SPECIFIC. Getting ready was fun and they did provide us the set up for mimosas that we requested. The only bad thing is that the fun was only for a short minute since again we were all scrambling to do everything and coordinate. The food was good but for some reason the mash potatoes were not the same as the ones we tried during the tasting. Good but not the same. Reception LOL still can't believe this one! They didn't pick up anyone's plates. My guest literally sat around with trash ect on the tables. I mean I spent months planning the decor for this? Cake...well 3 guest tables received no cake. We had plenty of it too! I certainly didn't need the 16 slices they packed me. My baker also made cupcakes as a backup and those also weren't distributed. Again, the venue is beautiful but I wish I had known all of this beforehand. Hope this helps any future brides. None of this is exaggerated btw wish it were. read more

This is an absolute beautiful venue. The grounds team do a great job on maintaining the property. However, the planning team(s) and the day off coordination leaves a lot to be desired. The communication was difficult at best. Spent months talking with various people and creating the " planning document" of which was not really followed! Where I appreciate that the company made an effort to right some wrongs, when the moment is over, it's over. read more

This place is far but worth the drive! Such a beautiful wedding venue. I love the waterfall where the wedding ceremony takes place! Very rustic and chic! Catered food was delicious! Very nice venue for weddings or any celebration! read more

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I got married here 11-23-19 at Remi's Ridge. The good thing I have to say is that the venue is absolutely beautiful. The on-sight catering service has great food. And the area for the ceremony is gorgeous and the reception area was perfect for my 200+ guests. BUT... The number of negative things that we faced with this venue far outweigh the good, sadly. First: The fact that we had to basically demand the staff provide a working lock on the bridal and groom suite is ridiculous. At our final details meeting the bridal suite and the lockers inside the room, all had non-functional locks. After reading reviews from over a year prior that had also complained about broken locks on doors it was apparent that my belonging being safe was not a priority to them. Luckily after much complaining, the locks were replaced thankfully and our belongings were safe. Second: At our reception, we had ordered new york strip steak to be served but got prime rib instead. The on-sight coordinator was supposed to have all this information in line correctly for us. We dealt with 3 different on sight coordinator and none of them had any information that the other coordinator had taken from us. So it was a constant game of playing catch up. Third: The number of last-minute fees we had to pay was crazy. I had to pay extra in order to get into the bridal suite early enough for my bridal party and myself to get ready on site. Even though I had the venue for the ENTIRE day. Isn't that why you have a bridal suite? So the bridal party can be there on the morning of the wedding. You reserve the venue X amount of hours but we weren't told that we would have to end our reception an hour early because we are also paying for "clean up time". So even though I paid for my reception to end at 9 they told me EVERYONE had to be out at 8 because they need an hour of cleaning time. So once again we had to pay 700+ dollars to extend the bar time (which also ends an hour before the reception does) and reception time. This was not mentioned when going over the contract. And after paying a lot to get married here last minute thousands of dollar fees did not excite us. The staff needs to thoroughly go over all of this before clients sign. In conclusion, this venue has a lack of organization, information, personability, and honesty. I DO NOT recommend this venue because of all the headaches we had to experience here. I feel like I had to dish out constant money just so we could have a happy wedding. read more

Hidden Falls - Venues & Event Spaces Near Me - Spring Branch, Texas

My daughter's wedding was 10/27/23. Our end of night encounter with the General Manager, Lisa Hardwick ruined the evening and upset both groom/bride not to mention us and the entire wedding party!!!!!! We paid a lot of money for our daughter's wedding and to be treated this way was completely uncalled for and appalling! Ms. Hardwick accused the groomsmen of doing something they didn't do. She informed me because of it I wouldn't get my deposit back! She said there were "cameras" in the grooms suite and they have proof. We asked to see "proof" to back up the accusations and she said that's the property of corporate and she would have to ask them. First of all it's illegal to have cameras anywhere someone is changing! Second, she lied to us as there are no cameras. Ms. Hardwick was condescending, rude, snippy and embarrassed me in front of family members. We had everything cleaned up except a big game table that was used for the wedding party entrance. My in laws were told they could pick up in the AM. Again, Ms. Hardwick was rude and ignorant to us even when we informed her our day of wedding coordinator told us we could pick up in the AM. She said it would be disposed of (this was made for my daughter by her husbands brother) and I would lose my deposit! Secondly, she tried to blame our day of coordinator, Kayci and another one, Onyi who wasn't even in charge of our wedding, regarding a mishap with Smirnoff that was an important part of pictures with the groomsman. Ms. Hadwick said she spoke to my daughter and she was fine with how they tried to rectify the situation. Actually, my daughter was not "fine" but tried to make the most of it. First of all, don't lie to me or threaten me that is not how you communicate and conduct business. What should have been the end of a spectacular evening, ended with this. Be very careful booking with this venue as there are a lot of complaints with management, miscommunication and not following through. While I don't expect things to be perfect I did expect some details that were important to my daughter to be adhered to especially with how much money we paid for everything. Before we signed a contract, we addressed concerns with reviews we had read on line. We were reassured they had addressed the issues. We also expressed our biggest fear was lack of communication and not having our wedding planner follow us through the whole event. Again, we were reassured that wouldn't happen. Our wedding planner was terminated a month before our wedding. We had to start all over having a meeting with a new one whom knew nothing about the details and my daughter's vision (not her fault). Turn over with staff or lack of is a huge issue. My daughter clearly stated in her plan she wanted no black, her colors were ivory and dusty blue. Black ended up on cocktail tables and even on the one at the altar. This was not her vision which she spent months planning. The tables were not set up right upon arrival. We lost a mirror that was borrowed and vases. The security person took an easel he said was the venues that we had ready to load. Clean up was a disaster because their cleaning crew just started moving everything while I was doing the send off! There were some compensations they tried doing as a result of everything but it didn't make up for the major mistakes involving the important details of the wedding and the way we were appallingly treated in the end. The planning document my daughter spent months in creating was not followed which was the vision for her big day! I am a business owner and this breaks my heart to give a 1 star review but I hope this company takes this review and provides training to their staff regarding customer service and rethinks their business model. I really wanted this to be a positive experience. Think twice about booking if you are concerned about details, your vision or clean up. read more

Hidden Falls - Venues & Event Spaces Near Me - Spring Branch, Texas

Please do not book this venue. It was so unorganized and the woman who was coordinating was so rude. They basically rushed us out and then started cleaning up our tables and threw away a bunch of our candy and goodie bags. When we asked them about it the lady said "oh there's more over there" and there was not. The food portions were also soooo small and wouldn't serve use more despite there being more food trays. Please do not waste your time and money here, they do not know what they're doing. read more

Spectacular setting and wonderful attendants and meal! Have a very important suggetion: I was a guest who drove from out of town following directions on website which inked to a google map which was wrong. It led to an incorrect neighborhood with a dead end street with the same name. We used google again via phone and of course, incorrect directions again. Finally found another guest wandering around same neighborhood who was able to get in touch with venue to talk us to the site. We arrived 30 minutes late only to catch the last few minutes of the ceremony. We missed the weddening ceremony for a dearly beloved friend. Please, please put the correct directions on your website for future guests, or at least advise that the google map is incorrect and to call for directions! It's a pity to have everything else superb except how to get to the venue. read more

The marketing doesn't live up to real-life here. After you sign the contract, they become non-response, don't seem care about COVID-19 issues and don't address any safety or health concerns. BE VERY CAREFUL when dealing with them. We are now sending signature-required letters to them just trying to get a response. Your sales coordinator will disappear when you start asking questions. Don't ruin your special day by dealing with an unprofessional and unresponsive team. read more

This was pulled from a Google Review I did and their response to me. Beautiful wedding or event venue. The waterfall outdoors and the pond is gorgeous! Absolutely lovely venue. We had some issues with wifi, theft of some of my friends wedding cards and there weren't cameras or they weren't working so my friend had a Dickens of a time getting those gift cards cancelled and some she just lost and can't thank those who gave to her. Edit: Also some of the lockers that we used to lock our belongings were broken or the locks didn't work or were installed backwards and . All of the bridesmaids ran to their lockers to check and see if their items were stolen too. The matron of honor had her locker rifled through. The staff was nice. Edit due to the response of the venue: Just hate how you can't bring any food or alcohol in or out because it's a "liability" and they were very judgmental about the bridal party while getting ready of having more than 4 bottles of champagne(note we only got 4 and could not bring anything of our own) EDIT STARTS HERE: and we had over 10-14 people in the suite checking in and out saying hello, and we would offer them a drink from what we had available. To say its to protect the integrity of the ceremony is responsible, however it acts as if we are irresponsible and we lack the ability to have more than what they deem is enough. Overall beautiful, they have accommodations if your party needs housing, and wasn't a terrible drive to the venue. 5 stars for the beautiful photos my friend got out of it and minus 3 for the rubbish we dealt with. EDIT!: DO not, I repeat do not let them make the gift table in the entry way! That is where envelopes were stolen and we thought we had upstanding people attend the event. Put that somewhere in the hall space just for your own protection! Because as you see they do not take any kind of responsibility for stolen anything! They either don't have cameras or they weren't working, so for your own protection, hire attendants or extra security around the suites or gifts! Response from the owner a month ago: Hi Christina, Thank you for taking the time to review our venue! I'd be happy to address some of your concerns. We do apologize for any issues with the Wifi and hope it didn't take away from the celebration! In regard to the personal belongings, the venue is not responsible for anything brought in by clients or guests. In reference to outside alcohol, TABC laws require that our facility must provide and serve any alcohol on our property, so we must obey the rules and regulations set by TABC. We do offer pre-service in the suites, however, we limit the number of drinks to protect the integrity of the ceremony. We're so glad you found our accommodations convenient and that the photos were beautiful! -Hidden Falls Management read more

The actual wedding venue is beautiful! But they could def fix a few things. First, all the guest were lost because the gps takes you into a neighborhood with no wedding access. So make sure you leave 30 min earlier so you can actually find the place. It was hot in the reception area. Also plan to eat before and after because they don't serve you anything. I got 4 noodles and one small slice of brisket. (Bread and green beans included) but still they weren't very nice either when you asked for more. I def understand portion size and trying to feed all your guest but this was ridiculous. 4 noodles and I'm not lying. Some people got 2 noodles. Also they don't pick up your plates after...everything stays on the table -_- read more

I highly recommend booking your next event at Remi's Ridge! Big thank you to Peter Lohmeyer (Pete) and staff that went above and beyond to make sure my parents had a special and memorable vow renewal. The venue was clean and presentable and food was PHENOMENAL! Bar service was fantastic. Money well spent! We will recommend Remi's Ridge to everyone! read more

Since posting this review, I've been contacted my other couples who had similar experiences and in each instance, the venue staff has suggested it was a wedding guest and have not offered to take responsibility for these events. DO NOT USE THIS VENUE read more

We recently attended our son's wedding at Remi's Ridge at Hidden Fall's. Our son's wedding was absolutely beautiful, and we will never forget it. BUT, there are some issues that this venue needs to address. First, the exterior and natural areas REALLY need some professional attention, at this time of year there were wasps EVERYWHERE, and barn swallows had built many nests around the patio areas. The foliage around the falls was very over grown. It didn't look natural or organic, simply overgrown, and they hadn't cut the grass, for the money they charge, there outdoor spaces should be better manicured. The staff was nice to have available, but they kept taking plates, cups, and drinks, usually without asking, people get up and dance and mingle at weddings, there drinks should be there when they return. And there weren't enough plates. Not for seconds at the buffet or cake. A little forethought could have been used in those regards. Nice place, beautiful wedding, just really need some better management when it comes to these issues. I do want to shout out that the air conditioning worked super awesome on the day of our wedding, and we are grateful for that! read more

Hidden Falls - Our table in the reception space. - Venues & Event Spaces Near Me - Spring Branch, Texas

Where do I start...1st you can't get a direct number to contact anyone. Their phone number when they call back shows up as fraud/spam risk. Then I figured that out and finally spoke to someone to schedule another visit to the venue and the housing. Did I mentioned I've paid in full!??!! So I made the appointment originally for one time and realized after the fact I'd double booked myself. I called back yep had to leave several messages and finally got another callback from them. We agreed to the appointment for 6/24 at 4:30pm...guess what? A group of 8 of us drove 1 hr to the scheduled appointment and they were a no call no show! How's that for professional and service after they've got their money!!! EXTREMELY DISAPPOINTED BRIDE AND GROOM! read more

Hayes hollow at hidden falls was the venue of my dreams. Although overpriced, I was willing to spend the $30k for bar, food and venue. Customer service was great up until the day of. It was like once they had the total amount of our money, we were nobodies to them. The day of our wedding no one was there to greet us, I was stressed and had to send my mother to find someone to serve our pre service mimosas and beer. When my mom finally found someone on property she was extremely rude and lied to our faces and tried saying she was so busy serving the groomsmen when in fact they hadn't gotten their pre service either. Although we paid for open bar, within an hour they ran out of coke, sprite and limes. We were forced to send a groomsmen to fetch more and they finally found more soft drinks after they acted like it was an inconvenience to them. We also paid for a "late night snack" street tacos for 125 people. It cost over $1k. Fine. We added it. Come to find out they served 125 TACOS. Meaning each mini Taco was about $10. And they served multiple to people. So only about 40 people got to eat. Not even the bride and groom, nor the bridal party got any because they ran out in MINUETS. When I emailed them about all of this, they acted like it was all our fault??? Who does that? There was no resolution after I asked for our money back on that. $1k out of $30k couldn't even be refunded. I at least wanted an apology or to recognize they were wrong but no. Not to mention, the "day of coordinator" never showed her face to me or said a word. Only until I had to seek her out about them running out of soft drinks. I am so furious with them even after a few months. Please DO NOT book with hidden falls if you don't want to be bothered by things that should have been taken care of on your wedding day by someone you paid an excessive amount of money to. Stay away! read more

Wedding Date: 05/15/2021 LODGING -Treehouse This is a review strictly on the rental property at the Treehouse. BEWARE! Do NOT rent this property. I rented this property a year in advance for 2 nights for our Rehearsal Dinner and for a place for the bridal party to stay after the wedding. The house was filthy dirty from the first time I saw it and for the 3 other times I visited in preparation for the rehearsal dinner. The outdoor space was never blown off. None of the outdoor patio furniture, bar-b-que area nor the Patios had ever been cleaned or blown off. My expectations for landscaping were very low because of the freeze, but I did ask that the dead plants be cut back or cut down. That did not happen. The lawn had also NOT been mowed. The toilet seats had pee on them and the toilet bowls had mold growing in them. The ice maker was broken. A chair was missing from the patio furniture. The sofa in the living room was ripped in 2 places in the back side. To say I was unhappy was an understatement. I had to clean before we could start setting up. I had a conversation with Samantha 3 weeks prior to let her know about the cleanliness of the house, as there was also moldy coffee grounds left in the coffee pot and the garage was full of trash and sticky food on the floor. She assured me that she would address this with the cleaning staff. In Samantha's defense, she is completely overwhelmed with managing the venues. It is impossible for her to prepare for a wedding and take care of the lodging at the same time. Someone needs to get her some help. In regards to our wedding at Remi's Ridge, she did an amazing job and the wedding was perfect. Casitas: On a positive note, I also rented the 8 casitas on property. My guests did say that they were comfortable and clean. read more

While the venue was nice, Connie our day of Lodge coordinator was not only unaccommodating but also extremely rude and did not deliver on what we had paid for. The venue coordinators shorted us two tables than what we had asked for, which caused so much stress and running around given that we had set table arrangements. They did nothing to compensate this or fix the situation even though there was enough time to set up two more tables really quickly. How embarrassing when you have to tell guests to go to a different table than what is listed on the seating chart! Connie had five staff members sitting with her in her office and when we asked for small tasks that the venue didn't complete prior to the reception, she claimed she didn't have resources. Her manner was very rude and she was refusing to help even though she and her staff had messed up. Connie would not allow the servers to serve water prior to dinner being served, which was a simple request that could have easily been done. It was the caterers we asked for that task but Connie told them not to. Why would she not allow the caterers to do such a simple task when it was in their contract to do so? Also at one point during the wedding, in front of guests, she came out and started talking about money and payment, which is extremely unprofessional. Not to mention, we had already paid the venue and all of our outside vendors in full prior to the reception. My parents were forced to pay cash in the middle of the reception just to get Connie out of our faces. Lindsey and Amber are easier to work with but it doesn't help when the on site coordinator on the day of is completely unhelpful, unwilling to work with the client, and downright RUDE. She should not be a wedding coordinator. I would not recommend this venue to anyone solely because of Connie. read more

Very nice place. Clean and neat. Been to two weddings here and both where very nice. Waterfall background and back yard would be my favorite part. read more

This venue is absolutely perfect. Honestly. They do need to work on communication but only cause it seems their turn over was a little high but once Pete started working with us he was great. He responded to all my questions and anything I need in the days leading up to my wedding. He made everything run smoothly and even made sure I had my drink that I had specifically asked for. Karina was my day of coordinator and she was AMAZING. She constantly asked if I was okay and if I needed anything. She got everything done and was so professional. I am so happy I chose this venue. They made my day very special and memorable for sure. read more

I will preface this review by stating that the property and the facilities are beautiful. Aesthetically, this venue is perfect. The staff and management however are so terrible, that I would advise any bride that does not want to stress on her big day to stay away. We had our wedding in March 2023, things seemingly went smoothly other than the venue and our planning coordinator were very difficult to get a hold of. This then turned into us never once hearing from our day-of coordinator. We arrive to the casitas that we had rented through management there on property for our rehearsal thinking this would be remedied--not the case. No one showed up for our rehearsal. Our family and friends wandered around until we finally organized our own rehearsal to at least not waste our time. We called management numerous times until after 45min we were able to get someone on the phone. Mind you, an employee was conducting a tour at this time and offered no assistance. I'm so glad strangers were able to tour while we were supposed to have our rehearsal. After speaking to our planning coordinator, it turns out that our day-of coordinator was a no call no show. They then sent someone else out to support us, she arrived 20minutes later (we are now about 15min outside of our hour rehearsal time), and decided it was appropriate to come giggling. While I can appreciate the situation was tense, we repeatedly asked her to stop laughing. She did not. Our officiant as it turns out was caught in traffic and late as well, however, we asked to move forward with the rehearsal so we could get to our rehearsal dinner on time. He was able to arrive about 15min later, after which we had a quick run though with him. Our rehearsal all in all was a rushed 30minutes, very very late. We voiced our disappointment and asked to have a name of who would be our new day-of coordinator for our wedding day--we received that information later that evening. Then we then discovered that management and our day-of coordinator had not responded to vendors when they had reached out regarding logistical details, so we were left to field those calls ourselves after dinner and the morning of our wedding. Our wedding day arrives and starts with our new coordinator (she was very kind and as helpful as she could be) and she does not have our planning document, as management had not shared that with her. We had to email our copy to her and then field her questions so that she could have what she needed. It should be mentioned as well, that if you have a bridal party over I would say 2--good luck getting ready. You do not get access to the bridal suite until noon, no exceptions. We ended up renting a large casita for the girls to get ready in time. All this aside, the day went alright. The chargers (gold) were chipped, some napkins were not the cleanest, and timing remained an issue throughout the day. However, we were married. We had a call with the manager the day after to discuss what happened on rehearsal, day-of, and in the planning. She was seemingly receptive. Her email response during our honeymoon was to express how happy she was that the venue could extend our rehearsal time and no remedy--we were blamed instead. Again, we had a wedding and it did look beautiful. The price however is entirely too much for the level of service you will receive and stress you will have, in my opinion. I don't typically write reviews, however, I would have liked to know before we booked read more

DO NOT SELECT THIS VENUE !! The only reason I'm giving it one star is because of the brides and grooms suites. My son and his fiancé selected this venue. They were scheduled to be married on May 30. And then the Covid- 19 virus hit ! We have had nothing but pure hell ever since. The venue management has YET to inform any couples that have weddings scheduled beyond May 10 if they can even have a wedding. We have paid approx $30,000 to the venue and they are refusing to allow us to reschedule their date. The bride has a brother that would be unable to attend because of his fragile medical condition- he is cared for by the brides mother- she would not even be able to attend her own daughters wedding... YET the venue is still not offering any opportunity to reschedule. We have FIVE immediate family members that could not attend a wedding in May... we have asked multiple times for a reschedule. All correspondence has been by email- no calls have been answered. We have received little more than what appears to be form letter responses. Each week they continue to delay any response. We are to the point of pursuing legal action to get anything resolved. We have lost ALL trust and faith in this venue because of their lack of action and their unprofessional behavior. We want a refund !!! RUN from the Walters/ Hayes Hollow/Remi's Ridge venue group... they are plenty of other options in the area !!! read more

We held our son and now daughter in law's wedding at Remi's Ridge a couple of weeks ago (August 3). The place is amazingly beautiful and the team supporting us were wonderful! Our weekend started with rehearsal on Friday afternoon. Chandler, our day of coordinator, was there and very prepared. It was a large wedding party, and she got them organized and running very effectively. There were some last minute changes needed for wedding next day (moving table, adding table, etc.) and she handled it expertly. The Wedding Party was staying on-site at The Treehouse for the weekend. It worked perfectly as the venue for the rehearsal dinner. There is a large room, capable of holding 50+, along with tables and chairs stored, to utilize for the event. Very convenient and well stocked! It provided a home base for the weekend and a place to coordinate decorations, etc., prior to the venue opening. The day of wedding, Morgan met us at the facility around noon to help us start decorating and resolve any concerns. (Chandler was joining us around 3:00 pm as she was closing out the night and working the wedding and reception.). Morgan helped set up a surprise for the bride and groom (thank you!) and was very helpful with the wedding party decorating and setting up. This was a pretty large wedding, with approximately 225 guests. Chandler took over coordinating the night events. She worked tirelessly the whole night, allowing my husband and I to relax and enjoy the evening. She ensured the schedule was kept, the wedding party lined up timely, worked closely with the DJ and ensured the buffet dinner went smoothly. She kept me apprised of everything and provided for a smooth flow to the event. After the event, she helped us clean up and clear the venue. I can't thank Chandler and Morgan enough! They were extremely professional, but also open to ideas and enthusiastic about making the day special for the bride and groom! Thank you for a beautiful wedding and working so hard behind the scenes to pull it off! A couple of notes on lessons learned for other future wedding parties: 1. The place is beautiful - you don't need to overspend on tons of flowers - the venue, greenery and waterfalls are a great backdrop and don't require much more adornment. 2. The place is far for last minute things forgotten! The Treehouse was great to rent the night before as it allowed us to ensure we had everything prior to the big day. 3. Many comments on stolen gift cards - can happen anywhere (recent headlines of arrest of wedding crasher who was stealing gift cards as an example). I "hired" one of our friends' teenager to watch the gift table during the actual wedding and early part of the evening before everyone was inside. Saved a lot of worry and concern, and ensured no issues! Thanks for a great event! You made the day very special... and, the pictures are amazing! read more

BUYER BEWARE! Hayes Hollow is owned by Walters Wedding Estates. We had planned to have our wedding this October. I work in the airline industry, so there is a significant degree of uncertainty around my job. Because of this we wanted to move our date. We have already paid the venue over $2000 in deposits. No services have been performed by them other than the initial sales meeting and collection of funds from us. We had difficulty getting anyone from Hayes Hollow to return calls or emails. When we finally did hear from someone we were given the canned response that we signed a contract. So, I spoke with Walters Wedding Estates hoping someone would be able to take the mitigating circumstances into account and at least let us move the date without keeping the $2000 we already paid and charging us the full amount all over again. Simply put, you are not a customer with this venue, you are only a contract and that is all they care about. They are not a partner in one of the most important events in your life. They made it very clear that the only thing that matters to them is that you signed a contract entitling them to your money whether they performed any services for you or not. We lost $2000 even though we were willing to keep the venue at a different date. If you're looking for a partner to help during one of the most important events in your life, stay far away from Hayes Hollow and any other venues associated with Walters Wedding Estates. They are robotic in working with you, slow to respond, and view you simply as a signed contract. read more

5 stars for the views and our wedding coordinator Kortney!!! Update: Worth every penny spent. Our best money spent was on Kortney. She is amazing at what she does and I could have not asked for a better coordinator than her. read more

Wedding date: 2.21.21 Venue: Remi's Ridge Let me start off by saying that our wedding planning started a little over a year from our actual date. Within that time, we had two different managers/workers that either 1. did not respond at all and 2. gave us seriously wrong and misleading information UNTIL the new managers Samantha and Pete came along. These two were TOTAL LIFESAVERS. They literally had to start from scratch with all the info that was supposedly saved from the previous two managers/workers. We had the pleasure of working with them at our details meeting and EVERYTHING was explained thoroughly. Both of them were very prompt at answering my emails every time. Even during the winter storm, Samantha made sure to keep me updated with the status of the venue. We also had the pleasure of working with our coordinator Kalin who was so sweet and on top of her game. She made sure we stayed on target with our timeline and was so professional and attentive. We also had all of our belongings perfectly safe as well. My husband and I cannot say enough how much we appreciate these three individuals. Seriously, these folks were so genuine, fun and professional and had us taken care of from the moment we met them. Their customer service is A-game material. If you are looking to have your wedding at Remi's Ridge, I highly encourage you to do it! Aside from it being beautiful, you will not regret working with Samantha and Pete! read more

Hidden Falls is absolutely stunning! The waterfalls are absolutely breathtaking. The two venues they have on property are unique, one more modern and one more traditional. They even have lodging onsite, which for this location is so helpful! read more

I was a guest at a wedding last weekend. While the venue is terrific and beautiful, the event was marred with the following: An EXTREMELY rude and discourteous event coordinator Ran out of three categories of food with three tables not having eaten yet Ran out of adult beverages Wrong name of the bride on prop photos from photo booth I was personally insulted by the event coordinator. I will remember this event for all of the wrong reasons. read more

The venue at Hidden Falls Hayes Hollow is beautiful and I fell in love with it at first sight! The only reason I wouldn't give my experience five stars is because our wedding day coordinator and the difficulty getting anyone to answer the phone there, even on weekdays. When we initially signed our contract, we were so excited and Abigail really did a great job answering all of our questions. However, if you book here make sure you don't get assigned Morgan as your wedding day coordinator. I really feel she should not be in the wedding business. She was rude and unpleasant to be around and just generally seemed like being there was the last thing she wanted to be doing. Also, I did not appreciate her giving my mother attitude when she asked if the tables be slightly moved a part when they were very visibly too close together. Morgan's response was, "I'm not worried about it" and only when my mom became upset did she change her attitude and actually help. I recommend the venu, however just ask for someone else to be your coordinator other than Morgan. read more

Here's the sad thing about this place - they are arrogant AND rude. Not only did the Wedding Coordinator ruin the wedding for our entire family, the Venue Director defended her (see their response below). As the Father of the Groom, none of this was shared with the bride and groom as to try and not ruin their evening, but it ruined the experience for our entire family. Not only were they rude, degrading and incompetent, they are also very arrogant. Look at the other complaints as well as mine and check out YELP. Don't let these people ruin YOUR wedding/reception! Once again, DO NOT have your wedding or your reception here- it was an absolute nightmare! The Wedding Coordinator (20+ years old/very inexperienced) completely ruined it for our family. She was rude, discourteous and down right degrading to us - all night long. I have never been so insulted and treated so poorly in my entire life. She ruined my son's wedding for me and my family. They also ran out of food, ran out of beer and left all the dirty dishes on the tables throughout the night. You could never get that night back - don't let them ruin your wedding like they ruined it for us - don't let this nightmare happen to you by having at Hidden Falls! - Mike Barry Austin, TX read more

This was the worst experience we ever had - absolute nightmare!! Don't let them ruin your wedding or reception like they ruined ours - its a night you can't get back in life. Their Wedding Coordinator ruined it for our family. - P Barry read more

My son and his wife had their wedding early in January of 2019. The venue is extremely beautiful. However, don't let beauty fool you. The coordinator appeared to be extremely helpful in planning and organizing the wedding however, if the coordinator was to make sure that the ceremony and reception was on schedule, why is it that the coordinator did not inform the wedding couple that they have had a few incidents of theft in the entrance way of the venue? Why couldn't she inform them to keep the gift box in a visible area? This venue withheld valuable information and I will hold this venue accountable because either staff or catering company must of stolen gift cards. There is no way family members would have stooped that low. Besides, how can gift cards that were put in the gift box prior to the ceremony be the majority of the cards missing. That tells me that while everyone was outdoors enjoying the ceremony, there was a thief lurking to steal the couples gift cards. For all you people who had their wedding at this venue and had stolen items, file a police report with the county. Just because you signed a contract that they stated that they will not be responsible for any stole items doesn't mean you can't bring justice. There is no time limit to file a police report. People, do the leg work and get proof and file that report. Stuff like this shouldn't not happen. The more people who file a police report of their stole gifts at this location should cause the police department to be aware of these incidents and raise suspicions. If anyone wants to hire a person to watch out for your gifts, I will be willing to protect your gift and take account for every items on your table. I despise people who take advantage of newly weds. This is a terrible thing and I feel the venue has no heart or care to resolve these issues. read more