AMAZING. This was my first facial and now I'm worried the bar is set too high that nothing else will compare. Laura was so friendly, she explained everything in the beginning and answered any questions I had throughout the hour. I was so relaxed afterwards I could have fallen asleep as soon as I walked out the door. The name Hidden Gem couldn't be more accurate! read more

I have been to Hidden Gem many times over the past few months for both lashes with Pallavi and hair with Lana and every visit is the same: high-quality service, very calming atmosphere, spotlesslessy clean and extra touches that go above and beyond like warm towels and soothing music. Just a great all around experience each time. read more

I've had the pleasure of knowing Pallavi since 2019, when her business was much smaller! I've happily watched Hidden Gem grow into a new space, with multiple employees, and the same high quality services. I get my lashes lifted semi-regularly and it's always a gorgeous result! The added benefit is it's truly a pleasure to get to chat with Pallavi during the service. read more

I have been so many times. Consistently Lana has provided exception services and just overall been wonderful. I have gotten Brazilian waxes from her 10+ times and always been perfect. Laura has performed awesome and my lash lift and tint turned out perfect i'll attach some images. The salon has a very calm and clean atmosphere, the vibe is very professional. read more

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I have been going to Hidden gem spa for 3 years now and love the attention to detail of their services. Pallavi, the owner, is exceptional in her work while being incredibly kind. I highly recommend the facials, waxing and hair services plus I love that everything can be booked online. Cannot recommend enough read more

I was invited to a wedding out in California and all the women I know who live out in CA and would be at this wedding have lash extensions. I had been wanting to try them and this wedding seemed like the perfect time. I checked online reviews and asked around and it quickly became obvious that Pallavi at Hidden Gem was the best around. I called weeks in advance to make my appointment and got the exact time I hoped to get so that my lashes would be at their best when I went out west. When I got there for my appointment I met Pallavi and kind of told her what I was looking for. (Being a first timer I honestly had no idea what questions she was going to ask.) I told her that I wanted to have fuller longer lashes but not too long - a natural length, and not so full that it looked like a caterpillar sitting on my eyelids. Hidden Gem is very inviting and relaxing - I have no doubt that many people fall asleep while having their lashes done. It only took her about an hour to do them and there is a mirror right there in the room so you can immediately get up and see your lashes/make sure you're happy with them. I loved mine from the moment I saw them but I'm sure if there had been anything I didn't like she would have fixed it right away - Pallavi wants everyone to be totally satisfied when they leave and I'll bet everyone is. I've had them for over a month now and still love them as much as I did that first day. I have gone in for a fill as they will naturally fall off with your real eyelashes. Getting them filled is even quicker and they are just as perfect as they were when I first got them. Thank you Pallavi for making this so easy and making me so happy! read more

I had the BEST advanced facial at Hidden Gem Spa from Carmen. As soon as I walked in the room I felt so relaxed and at ease. She set up a warming blanket for me on the table and the room smelled so delicious from the lavender and essential oil sprays. She used extremely high quality products on my face and I could tell she is an expert when it comes to facial care and taking care of her clients skin. At $79 for a 1 hour facial with high end products, it was more than worth it. My skin was glowing like a goddess afterwards and I was P relaxed and happy. I'll definitely be back! read more

Hidden Gem Spa - Skin Care Near Me - Concord, Massachusetts

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I stumbled upon Hidden Gem Spa for a surprise girls' spa day. I was visiting my friend in Concord, NH and she booked us facials accidentally in Concord, MA. It was a blessing because I discovered my wedding-day make-up artist after experiencing my first-ever facial. I did a makeup trial before booking and since I do not wear a lot of makeup myself, I appreciated that Pallavi was great at listening to my concerns whilst showing my own natural style. I would highly recommend Pallavi for makeup. Her prices are amazing in comparison to other bridal makeup and she was punctual. She is super professional and she came with more artists than I originally booked and didn't charge me extra. 9 adults and 3 kids received wedding makeup in 4 hours. I was stunned she fit us all in and everyone looked gorgeous. It was a wonderful experience to share since most of us had never had our makeup professionally done before! I also used them for a facial the week of my wedding - super relaxing for a nice bridal week prep! Thank you all! read more

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I started going to Hidden Gem for facials in the spring and can't say enough nice things about Pallavi and her spa. It's the most relaxing facial and my skin feels great after every appointment. I recently got my eyebrows done and I think it's safe to say I found my new go to spot. The price is right and I never feel forced to upgrade or spend more than I want. Can't recommend this place enough! read more

Love this place so much. It's a lifesaver to come here. So relaxing, excellent prices, great and friendly staff. Skilled practitioners who are knowledgable on skincare. Because the price is low I take a Lyft here and back for a wonderful Friday evening. read more

I have had facials at Hidden Gem Spa for the past year now. I feel so lucky to have found them because I have been many other places over the years but never found one this amazing! The services are done with such care and attention to detail. I am an RN and can honestly say that I am impressed with the cleanliness and comfort they provide for their clients. Pallavi provides her clients with only the best products and treatments. I highly recommend that anyone who wants to invest in their wellness and quality of life make an appointment at Hidden Gem Spa! I am now booked to have an appointment for my hair here and I can't wait! read more

I had my first facial here today with Laura. It was a wonderful experience. Very relaxing and luxurious treatment. I can't wait to return.

Deserving of the name. Best Brazilian I've ever had... quick and painless, and CHEAP! Cannot recommend this place enough for waxing, though I'm sure the other services are also fantastic. read more

Awesome experience! An incredible combination of skill, effort, and reasonable prices make this the absolutely best facial ever! Pallavi is a real doll and clearly enjoys her work. She very smartly chose a location for its cost-effectiveness that allows her to charge very reasonable rates. This is no fancy spa but rather a simple and practical office space. I mention this since some may want a fancy spa environment, and this is not that. Instead, the facial itself is the stellar experience. Personally, I prefer the lower cost and pragmatic location. This makes it more likely I'll be going back more frequently. She massages and never stops the entire visit. Some facialists apply a mask and come back in 10 minutes. Not Pallavi. She is always adding value, whether it is massaging your face, feet, or hands etc. she will do additional add-ons as needed for my skin at reasonable prices. I booked thenstraight one-hour facial knowing she would add or change as needed based on my skin, which she did. She explains everything. She has excellent online booking--including same day booking via the online tool. Also simple payment options with a swipe including the contactless payment option. All around a great experience, from booking, to experiencing the facial, to paying. I scheduled monthly visits right after that facial! Can't wait to go back next week. Plus--I already referred two friends and of course they agreed--best facial ever! ALSO: I discussed lash lift vs extensions with Pallavi and we agreed I would try the lash lift+ tint and I went back the next day. It was a simple painless procedure (google it to learn more). Pallavi handed me a mirror when I was done and I literally SQUEALED WITH GLEE. My lashes looked AMAZING. today is 3 weeks and they still are amazing. The only thing I regrew is not taking a "before" pic. I have normally very straight lashes that are relatively long from using Latisse. The lash lift not only makes the lashes awesome it actually opens the eyes. People at work thought I had an eye procedure! The most important thing here is the skill. Not all lash lifts look amazing since it takes skill but, no surprise, Pallavi is skilled at this and did an outstanding job. I'm beyond thrilled on Day 21 they look as amazing as when I walked out! read more

Great atmosphere and amazing service. Pallavi is very knowledgeable, I absolutely loved my facial and now I'm gonna try the lash extensions, I'm very excited. read more

Pallavi does such an amazing lash lift! Such attention to detail and so relaxing. I'd recommend her to anyone!

I was visiting from out of town, was short of time and developed a big pimple. I called in the evening and was able to get a 30-minute appointment at 10 am the following morning which was perfect. Lana has great hands and even within the condensed time period provided a good massage -- and extraction skills. The products were nice and smelled heavenly. I had a glow for several days and the pimple healed more quickly than if I had attempted to treat it myself. When I am back visiting again. I will definitely look into a longer facial here. read more

I was referred to the Hidden Gem as "best facial ever!" and it was no joke! Go into building 300 and take the elevator to the third floor (no signage) and it's directly off the elevator to the right. From there, you'll have 60 minutes of heaven. My skin was glowing, i was super relaxed, and it was definitely one of the best facials I've ever gotten. It is TRULY a hidden gem. read more

Hidden Gem Spa - Facial - Skin Care Near Me - Concord, Massachusetts

Pallavi was great! I am really happy with my eyes lashes and brows. It was a nice relaxing experience, a little harder to find but totally worth it! The price was reasonable and I will definitely go back. read more

Hidden Gem Spa - Eye lashes extensions - Skin Care Near Me - Concord, Massachusetts

I've been getting my lashes done by Carmen for the last couple months and she is fantastic. I always look forward to my appointments because she is professional, easy to talk to and so knowledgeable. She recommended a mini eyelash fan to me and I purchased it for $8 on Amazon and received it within 24 hours. The fan has even helped retain the amount of lashes I have. I can't wait for my next appointment! read more

Hidden Gem Spa - Skin Care Near Me - Concord, Massachusetts

I had an incredible facial here. Everything about it was superb - the friendly, kindness and expertise of Pallavi. She did a fantastic job with my skin, leaving it softer, smoother, and younger looking. The massage was so relaxing. The room was peaceful. I loved every minute. I also thought the price was very reasonable too. $79 for one hour, versus $150 at Invidia, $95 at Moodz. And my experience here was so much better than either. I can't wait to return. read more

Pallavi is a real hidden gem. Her facial was amazing, I feel rejuvenated and fresh. I have been getting facial for 20 years and Im very picky. Once when they put their hands on my face I can tell if they are experience or not. Pallavi is one of the best and professional, shes patient, caring and take her time to listen to me and recommend the best facial for my skin. I don't like much extraction so she focus on more facial massage which was what i needed. Her massage was also amazing, she gave me neck, shoulder, hands and arms massage too. Pallavi also did my lashes extention, its been two weeks already still dont need touch up. Also the price here are affordable. I will be back soon and highly recommended if you are looking for a professional facial with competible price. read more

Love this place! I've had lash extensions and waxing done here. It's very safe during COVID because it's one on one with the esthetician, so no crowds of clients or employees. My esthetician wore a mask the whole time and sanitized everything. She also put doctor exam table paper on the table I was laying on, which makes me feel safe so I'm not laying on the same surface anyone else was just on. And my lashes always look so good!! read more

Pallavi is a gem! I've been seeing her for a couple of years now. I feel very safe even during covid. I normally get the lash lift, eyebrows wax and facials. Super relaxing. Best thing is she is incredibly accommodating with times. She has pretty much always fit me in even when I call her the same day. She truly is a gem and I'm so thankful to support local business! read more

Absolutely wonderful facial. Relaxing massage at the perfect pace to put you in a blissful state. The line of products used, along with dermaplaning, made my face glow. The spa itself is clean and minimalist. Found a new monthly routine at Hidden Gem!! read more

Lana is such a nice woman! She made me feel so welcome and I was excited to try something new! She recommended different things for my hair and they were amazing! She is such a down to earth person and works very hard. She is the best beautician in Concord! read more

ABSOLUTE LIFESAVER DURING QT! Lucky for me, the owner Pallavi had a last minute opening for a Brazilian and eyebrow wax-- I'm really happy with the results/prices and had to share a review. It's evident Pallavi knows what she's doing and takes great care with her work including providing her clients a peaceful, clean, socially distant setting. Not to mention, she is lovely to chat with too! I'm so satisfied with the appropriately named "Hidden Gem" experience and will surely be back for a facial and eyelash extensions. read more

Honestly the best facial I've ever had! I loved that Pallavi made decisions about what treatments would be best for my skin's current condition. She's lovely and price very reasonable! read more

Loved this place! Easy to find and very relaxing atmosphere. I got my eyebrows shaped / tinted and lashes tinted for the first time! Great experience and I left feeling like a better version of myself! read more

Terrific waxing, very nice owner. Had an appointment within a few hours of when I called, and the service itself was speedy. Thank you

Yes i get facials, after struggling with teen and adult acne for years I have a system down where i have been getting facials every 8 weeks for the past 10 years and for the past two hey they have been at Hidden Gem. Primary comment is the spa is very clean i feel completely comfortable getting invasive facial treatments that all the tools are appropriately disinfected and stored. Secondly the ambience is cozy but still welcoming to men some of the horrid placed i have tried in the past have made me feel unwelcome. read more

I had an amazing facial today after finding Hidden Gem online last week. Pallavi was fantastic. I showed up late due to traffic and then I couldn't find it... like other reviews mention, her location is on the 3rd floor to the right of the elevators. I was extremely stressed, and I felt terrible for being late... she was so accommodating and sweet. I instantly felt relaxed. Pallavi suggested the type of facial I should get based on my skin needs (I got the microdermabrasion treatment). I loved it and I've already booked a next treatment in 6 weeks. Thank you Pallavi, I'm so glad I found you! See you in 6 weeks! read more

I really enjoyed my facial here. I did get a bit lost entering and leaving the building but I am also directionally challenged some may say. But the woman who was my esthetician (forget her name) waited for me at the entrance which I thought was very nice. I got the deep pore facial and really loved every second of it. The massage to start really made me relaxed. I was looking forward to getting extractions done since I struggle with acne and my skin gets rough from clogged pores and small blemishes I can't remove myself. She really took her time which I appreciated! Only 4/5 stars for me just because there was some milia that was left behind but I am assuming she may have missed it only because it's hard to notice without the skin being pulled tight. Facials for me are a once in awhile splurge and treat so I'm not sure when I will be back but when the time comes I will definitely keep this place in consideration because she was so friendly and my skin does feel 100x better. read more

Took my kids for haircuts. Very nice, pro setting is great, though a bit strange, - it's an office suite with a reception area! Staff is kind and welcoming, prompt and did a nice job listening to my children's ideas for their hair! read more

I brought my mom to get facials for Mother's Day. She was SO happy with the service and plans on coming back routinely. I felt safe and relaxed and they guided me throughout the whole massage. My mother tipped, not knowing I had taken care of everything and they were nice enough to call back to let me know we double tipped. Im just glad we were able to support a business that I can only assume is being heavily affected by this pandemic.. Thank you! read more

I've been to Hidden Gem Spa twice, both times with Carmen, and both experiences were Incredible. She gives the most amazing facials and is so knowledgeable about skin care. She also does a fantastic brow wax & tint and lash tint. I HIGHLY recommend Hidden Gem Spa! read more

I went there TODAY to get my eyebrows waxed. It was amazing!! I always get my eyebrows done at my nail salon but decided to give this spa a try due to all the spectacular reviews. I am so glad I did! Pallavi was the ultimate professional....she took her time, she was thorough, she advised me on other services and answered ALL of my questions. the wax smelled like mint, the room was peaceful and relaxing & wonderful prices....WOW! You have NEVER had your eyebrows done like this before TRUST ME! I am looking forward to a facial and other servies. Do yourself a favor and treat yourself to the HIDDEN GEM....IT TRULY IS A HIDDEN GEM! Pallavi found her true calling in life. I congratulate her, her new business and her amazing customer service. Book an appointment ASAP....Happy 2019! read more

This place is truly a hidden gem, and I'm so glad I found it! I've had waxing by Pallavi. It's comfortable and professional, in a a true spa-like environment: a heated table, with gentle wax and a gentle procedure. I also just had my hair cut by Carmen, and she did a great job. I'd previously been with the same hair stylist for 10 years and was really nervous about going to someone new (I moved), but Carmen did a consult with me first, reviewed photos from my previous hair stylist, and really listened to what I wanted. She did a great job with the cut, and the head massage with essential oils was luxurious! I am immuno-compromised but feel very safe at Hidden Gem during COVID-19. Pallavi and Carmen take all necessary precautions and wear masks at all times, and you are one-on-one with them in the room. read more

My experience at hidden gem's was excellent! Carmen was a great listener as I explained what I wanted. And the results were exactly what I had asked for. The atmosphere is very clean and calming. I noticed the scent in the room was calming too. I made an appointment to return in a month for another lash tint and brow tint. I think hidden gems is excellent! read more

Carmen was AMAZING!!!! She went above and beyond with helping me through my anxiety of getting my long, unhealthy locks cut off. It was in a private room and very clean. Thank you Carmen for your patience. I'm super happy with it and you did everything I needed and wanted and more!!!! I wish I could have tipped you more. Seriously she's a rock star! read more