My eyebrows are always on point after a threading. The woman is friendly and quick! Even if it's…read morebusy she gets the line down fast. I have super coarse, thick eyebrows so it takes a little longer to do. I def give this place 5 stars!

I went and got my brows threaded i asked for a clean up because I've been growing out my brows for…read more3 months and she took off majority of my eyebrows and they look like tad poles now.

My wife went in for a wash and blow dry. No cut, no product, no hair style. Charged her $75.00!…read moreWhat a rip off and joke. EVERY other place in Lowell area when called said $35.00. They say $ more like $$$$$$$$$$ I would go elsewhere.

I went to this place randomly because I had a surgery not convenient to wash hair myself.. it's so…read moreclose to my home and looks grounded. The lady almost poured water in. My ears and forehead.. in the end, she said wash and just blow dry hair costs $75 and she also asked for tips.. it was the worst hair salon experience in my whole life.. I felt scammed and my husband is surprised I paid $75 for just washing and blow dry hair.. any places we asked is around $30. Not saying the place is dirty and hairs stick on floor!

We had an extremely disappointing experience at this establishment.  The front desk attendant,…read moreJocelyn, was not only combative and condescending but also consistently rude throughout our interaction. We arrived just three minutes late, only to be subjected to an unnecessarily lengthy lecture on their late policy. Even after we assured her that we understood, she continued with her reprimand. Despite multiple requests for her to stop, she persisted in chastising us--right in front of a crowded lobby. When we calmly pointed out that her behavior was unprofessional, she dismissively responded that we didn't have to stay if we didn't want to listen to her. As if that wasn't enough, she then spoke about us openly to her coworker while we were still present. When we informed her that we could hear her, she flatly stated that she didn't care. This lack of discretion seems to be standard practice at this establishment. During our time there, we became unwilling participants in overhearing details about other patrons' procedures and Jocelyn's personal opinions on them. At full volume, we learned that the next client was receiving a Brazilian wax, followed by Jocelyn's loud and unsolicited commentary about how "gross" she found such services. In summary, if you're looking for a reception experience filled with lectures, public shaming, and eavesdropped commentary on your personal choices, then this is the place to be. Otherwise, I suggest you look elsewhere. For the record, the wax itself was excellent. Service date: 10/18/24. Appt time: 6:30pm & 6:45pm PS: if you were the Brazilian appt after us, you should probably call the manager. Jocelyn did not speak kindly about you.

If I could give 0 stars I would. I've been waxing for 10+ years and came here today for underarm…read moreand Brazilian because my usual spa girl is on a 3 month vacation and left bleeding and in tears. The girl was new and inexperienced. After attempting 3x to do my underarms I asked her to stop (no way I was letting her touch down there). The wax she was using was not melted or nearly warm. She applied the half melted wax 3x and barely took out any hair instead my skin was ripped off. When I asked to speak with the manager, she apologized and told me some of the wax machines needed the fuses replaced that she wasn't sure what happened while looking appalled that my armpits were literally bleeding. I think Save yourself and do NOT go here!

WARNING! PLEASE DO YOUR RESEARCH!…read more I never imagined I'd be writing a review like this, but I feel a responsibility to share what happened to me at Indulgence Med Spa so that no woman ever goes through what I had to. I went in for (what should have been) a routine laser hair removal appointment. Instead, within hours, my legs were burning, blistering, scabbing, itching, and there was raw skin exposed. I was in agonizing pain with severe, second-degree burns all over my legs. I'd like to preface with the fact I had gone to get 10 laser hair removal sessions at multiple different med spas before this incident, without ever facing any issues. I also do not have "sensitive" skin. After seeing my legs after the incident for the first time, the laser technician immediately started crying in front of me and looked mortified. She referred me to the owner, Anu, who also teared up and said she couldn't imagine something like this happening to her daughter. I thought they had empathy, but unfortunately, I was wrong. As an insincere apology, the spa offered me some ointment, red light therapy for the intense scarring, and other services from the med spa - but the reality was that I was the one dealing with the physical damage, the emotional toll, and the financial burden of trying to heal. Not to mention this forced me to commute back into the med spa, incur additional transportation costs, use PTO, and constantly be reminded of the incident. I had to beg for weeks to get a simple refund on the appointment, to the point my mother had to get involved because she was so livid with their lack of accountability. They gaslit me for months, saying "it will be better in two weeks", "it will be healed in a month", "it will be gone next time you come in". It is almost two years (and thousands of dollars) later and I am still not fully healed. The laser technician was undertrained. The laser machine ran out of coolant and beeped the entire appointment, but she still continued my treatment. I was told that the technician who performed the treatment had been let go, but I later learned from others that she was still working there. I even saw her there myself when I came in for a rescheduled red-light appointment, which confirmed they were lying about letting her go and just scheduling her when I wasn't coming in. The months that followed were some of the hardest I've experienced physically and emotionally. I spent thousands of dollars out of pocket on dermatology visits, prescription creams, healing products, and treatments trying to repair the damage. I am not someone who cries easily, but for months I cried every single day. Every time I looked in the mirror or caught a glimpse of my legs. When I thought about the possibility of these scars being here on my wedding day. One day at the gym, someone I didn't know asked me if I was a burn victim. I can't describe how humiliating that felt. This led to further expenses, as I had to buy more clothing to cover my legs due to insecurity and embarassment. I looked into some of their other reviews, and unfortunately, it seems like this has happened to a lot of people - not just me. This entire experience left me feeling drained, embarrassed, and ignored. A cosmetic treatment that was supposed to improve my confidence instead left me dealing with over a year physical healing and emotional distress. There are so many great, ethical med spas in the area run by trustworthy staff. Please do your research and give one of them the business instead.

Stay away!! The laser technicians have no clue what they're doing. I went in for laser tattoo…read moreremoval. They used a setting that was way too high. It caused extreme blistering, hypopigmentation, and discoloration. I'm sad about how long this damage will last. Please avoid for anything laser related, but honestly probably better off avoiding this med spa entirely. Edit 2/6 for more context: I bought a 3 pack of sessions and started my first early spring of 2024. At that point we walked through some waivers and information about the process and post care. I shared that I was not aiming for full removal but just wanted to lighten a little so I had more options to rework the tattoo. The first session must have been a much lower setting, it healed fine. My next session was a couple months later in the summer. The blistering was awful, but I wrote it off as maybe I had done a worse job of keeping the tattoo cool after given the heat wave that was going on (note I stayed inside and kept it out of the sun, but idk body heat in the summer). This photo was after my 3rd session. The second and third sessions they didn't ask me anything about how my healing progress went, what my goals were, or any assessment of the area. I had no idea how much they were increasing the laser by. None of the process was clear to me in the following sessions. Maybe I should have asked more, but I think that's more so their job, as this is my first removal process and I'm still learning. I cropped this picture to show less of my body, but the discoloration here is extreme and definitely outside of normal circumstances. As soon as the laser went close to the large discolored splotch, there was a flared up burning sensation across a large area. Kind of like a splash effect. I think it should have been obvious at that point to anyone who is versed with laser technology that it was too much. They continued to go over everything at that level of intensity multiple times when we should have stopped entirely or turned down the intensity. It's hard for me to give them too much benefit of the doubt, because as the client I was just trying to calm down despite the pain. I've learned a lot since, and wish I had spoken up for myself. But I just didn't know better, but they should have. I've had to follow up with professional dermatologists which I should have done in the first place. This will make healing/reworking/covering up the tattoo much worse than if I hadn't lasered at all. When in the first place, I didn't hate the tattoo. I was not in a rush to get it fully removed. Which I clearly communicated in my first session. Sorry to be a hater, but it's just really sad for me because it's kind of this haunting reminder on my body. Also they push everyone to leave a 5 star review before leaving/on the way out. I'm sure not everyone who has left a review has had as bad an experience as me. But take the reviews with a grain of salt.

Woohoo first to review! Laurissa is absolutely awesome! I came in for my 2nd session/touch up. I…read morehad previous work done from a different person and wasn't too thrilled. I get nervous telling a new person that just because I don't want them to think I'm extra lol. But Laurissa was completely understanding and she not only fixed my brows, she did an amazing job! I appreciate her asking me what I was looking for and giving me feedback. The touch up session was in and out - pretty quick, but amazing results! She's an excellent artist and a great person. I am glad I found her! I've received so many compliments on my brows- one person even used the word "phenomenal" to describe them. I love the vibe here- very clean and nice. Thank you!

From the owner: Experience the beauty of enduring enhancements that provide a natural and refined look every single…read moreday using a special technique! Us ladies must find beauty investments to ourselves, and this is one of them. Head on over & get your dream brows!

Clean office and nice technician but would NOT recommend for micropigmentation; quality of result…read moreis poor.

A beautiful and cozy space, brings peace of mind, Liz is a great professional, she gave me all the…read moresupport I needed for my treatments, always with great service, she gained a client.

Best hair salon out there. Soraia is a perfectionist. She always does a great job on my hair. I've…read morebeen going to her for over 4 years! I will never go to anyone else for my hair. If you're looking for the best of the best in blonde and balayage, go to Soraia!!!

This was my regular salon for years until my stylist moved to a new place. Without her, I can't say…read moremuch of anything good about it. Since she was still working there at the time, we used Image for all of my pre-wedding beauty routine - manicure, pedicure, hair and makeup - as well as for all my bridesmaids' hairstyles. I was happy with the hair and how it came out for all the girls (though some of those stylists have now left) as well as myself (I see my stylist now at another salon) but as for everything else... Manicure: I asked for overlays, for TEMPORARY nails (I kept emphasizing this) that I could remove the next day. I reiterated this numerous times. Before I realized what was happening, the manicurist had started the acrylic process and it was too late. I had this done the day before the wedding and woke up the morning of the wedding with one of them already lifting off my nailbed. The day after the wedding, the corner broke off another one. Pedicure: Not a bad experience... until I woke up the next morning, just hours before my wedding, with my left big toe clearly inflamed and infected and very painful. The pedicurist also spoke almost no English, so I was unable to communicate with her while she was working at all. Makeup: A total waste of my time. She was a little bit pushy, griped at me when I said I didn't like the feel of lipstick and asked about a lip stain (which lasts longer) and honestly did a mediocre job. Most of the makeup she applied was worn off before I got home to finish getting ready and I had to reapply in the mirror at my parents' house before heading to the church. There is one excellent stylist there, Lucie, whom I have seen when my stylist was not available and she does a great job, but because she is at the highest tier of experience, she costs twice as much. There are other salons in the area that are a much better value. In the Nashua area, my stylist is excellent. (Look for my review of her current salon for more information - don't want to mention them here.)

Awful, avoid at all costs…read more Been there twice. First time the stylist scalps me (used the buzzer on the top of my head military style, should have freaked out but instead Im polite) 3 weeks later the top of my head has recovered, but my sides need triming badly, so I say to myself "I'll just have them trim the sides, could they really mess up a side trim on a ceasar?" and she (another stylist) does just fine. The trim takes 6-7 minutes. At checkout they proceed to charge me for a full haircut; when I tell the woman at the front desk that is was only a side trim she walks over to the stlyst and reconfirms (rudely, in front of me) with the stylist that I got a full haircut, which she promptly does, can you say unprofessional/akward??? Apparently spending 2 mins blending the sides (no product, no blow dry, top untouched, no shampoo) consistutes a haircut in this hell hole. Decor is from the 80's and service is terrible. Website is completely misleading; I will never, ever return.

Great! I booked two massages back to back for my partner and I. She loved her Swedish massage. And…read moremy massage was fantastic. The massage therapist was great and very sweet. I think she's just gotta ask if people are up for conversation during the massage. Lol but she had me and we just kept chatting and that was super sweet. As a black person, I didn't have any problems. I did have a micro aggressive comment about my hair... If it was "extensions". Weird but I let it go... Love the ladies there. And we left satisfied.

Got a Groupon here (ultrasonic and massage), which I promised to myself to be the last Groupon I…read moreget, because of the general attitude of the businesses when you mention it. I am only getting these because I moved recently and I am trying to find new places for my personal grooming needs. It's something to pay half and try a place that normally costs more, but you may not want to go back... That's the Groupon for. Anyways, everyone here made a great first impression, they didn't make a "face" hearing about the voucher, have great phone manners, a warm voice, and a warm welcome when you get there. The prices are lower than in other places, you can have everything done here: mani, pedi, facial, massage, hair.... There are discounts for steady customers, and you feel pampered and respected. Loved it and I tipped generously, for the regular price of the service, and I will go back.