Unfortunately, my experience living here has steadily declined. There have been ongoing maintenance…read moreand structural concerns, including doors not locking properly, plumbing issues, broken security gates, and repairs that often felt temporary instead of properly resolved. Safety has also been a concern, with vehicle break-ins, lack of cameras, and unmanaged pet issues around the property. The property itself has noticeably deteriorated over time, while communication from management often feels dismissive rather than solution-oriented. Residents should also be aware that monthly costs can increase significantly due to added fees beyond base rent. I also want to note that management may publicly dispute concerns raised in reviews. However, I have documented proof of the issues I experienced, including photos, maintenance requests, and written communication. I stand by my review and am simply sharing my honest experience for future tenants.

Move in these apartments at your own risk. I lived there approximately 6 months. Every day…read moresomething fell off of the apartments; whether it was the patio doors. The big glass mirror upstairs in the bathroom, or something. My AC Leaked for weeks with me using a bucket to catch the dripping water; which contracted water bugs before maintance came out to try and fix it. The property manager name is Sara, and she is the biggest liar and the fakest person there is. If the meaning 2 faced was a person she would be it. She might have a okay looking face but her character is trash. The management with these apartments is not a good look for this complex.

Well, thanks to Park at West Ave (P@WA) my family was homeless for 24 hours…read more We visited the property two months ago to find a temporary home for our family of four as we were relocating to the San Antonio area. We viewed their 2 bedroom townhomes, but finally decided on leasing the 3 bed townhome to afford us more space. While we didn't get a chance to view the unit we would ultimately be leasing, we were assured it was almost identical to the 2 bed we toured. Because we lived 2 1/2 hours north at the time of reservation, we postponed signing the lease until we could do an in-person walk-through. Thank God we did. Lori was our leasing agent and the individual who gave us the tour of the units. She was also the one who took us to the unit we reserved to do our pre-move in inspection. She should've just told us to start looking elsewhere. Black mold in the bathroom, unknown mold in the kitchen cabinet, hornet's nests everywhere on the exterior walls and eaves, cobwebs throughout, broken blinds, cabinet shelves and doors? I was shocked that Lori would even bother to bring us to such a place! It explained why she kept rushing us to get back to the leasing office to sign the contract. The fact that she thought we would after seeing all of that was insane. I asked to speak with Sarah (the apartment manager) when I became infuriated at the realization that her employee expected our family to be okay with this s#!tshow of a townhome. That, coupled with the fact that all of our worldly goods were to be delivered to this location within 48 hours, enraged me. Sarah brought over the maintenance supervisor and attempted to mitigate all this drama, but it was spiraling out of her control as I peeled back the layers. We had nowhere to sleep that night, so I tried to find a hotel asap. Thankfully we did, but we were still left with not having a place to receive our home goods. Sarah offered us another unit, same situation: pests, cobwebs, dirty cabinets, hornet's nests, etc; in addition to the unit's being way too small. We agreed to let them clean up a unit for us to move into the following day. I left feeling dirty and pissed off. As I lay in our hotel bed that night I came to the conclusion that there was no way I was going to rent a place that was too small for our family for close to 2K a month, just because P@WA didn't have enough respect for potential (or current) residents to take pride in their property. The plan was to temporarily rent the smaller unit until one of the 3 bed units could be "brought up to standard", then have us move into that one. So, to recap: 4 moves in less than a year? We're a lifetime military family and we have never done that with the Army, let alone because a "luxury" property is too lazy or inept to maintain a unit. We called the property manager and told her we would not be returning and asked her to refund our complete deposit. She did so. It's been a week and a few days- we just received the refund check today. I wouldn't recommend P@WA to anyone, let alone military families. I think the property is a pig painted up with make-up. That's actually an insult to pigs. We were left scrambling to find a place to live with our two children and I'd be utterly disgusted if anyone involved in this debacle still has their jobs.

I've been living here for an year and 3 month and here is the reason why I'm giving 1 star and…read moretaking my time and effort to give it! I wish I can cancel my extended contract. Overall, this place is in good location. And decent amenities such as gym with tower service. However, my truck got broke into and this is very common here. they don't even care about it. Really, It's been happening alot here not just me. When I saw the other truck was on bricks with no tires on, I thought they were replacing them. But it was actually some one stole their tires and left truck on bricks. I got all of my stuff from the truck stolen. The office told us to make a police report, and they can't do anything. Well ok. This can happen anywhere too I guess. They have a patrol for the club house to make sure to kick everyone out at 10pm, but not for security of tenants. Fine. Second, the trash valet is trash as it is. I don't know who the contractor are, but they simply throw your trash bin away after they pick it up. I put out trash bag and recycle bag separately and they don't even pick up the recycle bag. Instead, they just kick the regular trash bin (or throw it back to floor) your are lucky to find your trash bin out of your door after you put them out. I found mine front of the next door because there was 2 of them and one is like on picture. I really don"t see the point of paying $35 a month when I actually have to go dump out my recycles every day. Overall, this apartment looks great when you see it while you do a tour. But what you see is just sugar coated. It is not worth it to pay this much money for this place. I truly regret my contract here. Do more your homework before you move in here. Oh. I had to add up some more after I read the other reviews. Yes. There is a lots of dogs. I do love pets but there is alot of people don't clean up after their beloved one do their job. I stepped on the poop few times already. There are so many other things to mention too such as fixing dish washer like 5 times and still not working, gate clicker issue that happened many times and other stuff that other ppl mentioned. But can't point them all out because there is SO MANY!!! Updated on Sep 29. Wow. Trash vallet guy took the top of the tiny trash bag, then left the other bag. To be clear, the top of trash bag was very small amount bag that the bin lid was closed all the way. It's not like I put out two big trash bags that can't even be closed. I checked my neighbors to see if trash valet guy have been came through. Worthless. I can't even find this apartment on the better business breu. I researched whois for the parkatwestave and it only shows they are from Arizona. I'm going to find out and report them to BBB as well.

I have lived here for years and years. Every year I look at different complexes and always end back…read moreat Hampton Cove. I just cannot find the same amenities and attached garage for a similar price. They offer great value. My friends are always surprised when they find out the cost of by rent-- they all asume I pay a few hundred more. All my maintenance issues have been promptly taken care of. I've never had issues. All the staff I've interacted with have been polite and helpful. It is pet friendly, has two pools, and generally nice grounds.

The VOHC has great office staff and maintenance. They made my move from GA very easy.read more

It's just a scam, I can't say more. I moved out over a month ago and they are still trying to bill…read moreme for things after I turned over the apartment. The apartment manger attempted to overcharge me by 2,000$ and breaking the terms of my lease until after 3 weeks of emailing her to explain she is commuting a crime. Then after moving away grey star reaches out with the same charges. Now I have to fight grey star because they added additional fees after dropping the first fees because again they need more money. This place is pathetic they will attack your wallet at all cost. As far as living my building was roach infested. I told them right away and my response was "sorry". After reading reviews they've known about the issue for a while. Be prepared to pay every fee and avoid the property manger at all cost she treats her employees horribly, she is extremely rude. Verbally telling me as a nurse I should be able to email her during the business day even if I'm working (guess I thought my job was More important than it was) when I responded 1 business day late to her. FYI if your 60 day notice is late (from my experience) prepare for at least a 90% rent increase for ever day it's late. Read your contract too, if you were unaware your 60days was up then they did not properly inform you and you do not owe them that money. This is my honest review. I loved all the workers except for Diedra and the company as a whole is coming after your wallet and will take every cent they can in anyway they can.

This is my second year at the community and I'm very happy with my residential experience. The…read morestaff and maintenance are great! The amenities including the gym and lockers are pretty good. The location is a clear win for me! I like it when the management brings the tenants together once in a while for special events and also the food trucks! However, I do feel that the overall cleanliness of the space can be improved. Overall, I am happy to call these apartments my home!

I lived in Southtown Flats for almost 2 and a half years and loved it!…read more Location: Southtown Flats is conveniently located in the southtown area. If you want to live somewhere where you can walk to places, THIS is the apartment complex for you. There are so many bars, restaurants and breweries at a short walking distance (who needs uber?). Another cool thing is that the Riverwalk is just across from the apartment and you can go anywhere from there. Apartment Complex: I loved my apartment! I seriously loved everything about it; specially the kitchen. The floors, the color of the walls, the light fixtures...everything! Southtown Flats pool area, gym and rooftop are also pretty amazing. Their rooftop has by far one of the best views of the downtown area, and is the best place to watch the NYE fireworks. The pool is also really nice and during the summers Southtown Flats always throws a summer pool party which is pretty cool. Staff: Cecili and Art are the best team! Cecili manages the apartments, and she was always so good and accommodating to us. Art was always super helpful when fixing stuff around the apartment and would always go above and beyond to make sure we were happy. They are honestly the best apartment management team I've ever had! Bad Things: During my time living here someone broke into my car, and this issue happened to a lot of people in the complex. Some folks even had their cars stolen from here. This is definitely an ongoing issues that hasn't stopped and I wish the owners of Southtown Flats would be more understanding of this, and would have more security cameras around the complex. There's just not much the police can do if there's no actual footage of what's happening and I think the thieves know this. Anyways! Even though we had some bad experiences, I truly loved living here and would highly recommend it to everyone.

Do not move here !…read more Valiant residential has got to be the worst management company we've ever seen. They knowingly moved another resident into a rat infested apartment for the third time this year. December 2022 we were living on the first floor. My entire family pets included became very ill due to the unsanitary living conditions. Rats had eaten through the ventilation system so much so that you can see the pink insulation coming through (as well as rat hair and poop). Currently if you go into the game room area on the first floor you can see the same thing there. Just look up. At the time I was pregnant and we could not stay in the apartment we had JUST paid rent for so we were forced to make the decision to go stay in a hotel until the problem was resolved. Being new parents is stressful enough than to be having to deal with this situation and be dishing out all that money. A month later after my child was born they were finally able to move us into a new apartment. August 2023 and there are now rats on the fourth floor. In our walls and on our patios. Soo many more issues with the property from the tow truck (hitting our whole towing another/breaking our garage gate) to theft of cars/ packages. Oh and don't swim in the pool, it's green. Don't bother asking the managers for help, they just ignore emails and phone calls and try to avoid meetings you set. Hope I've saved you a headache. Don't move here.

I am areal estate agent and I called Amy to let her know that my client had obtained a new job and…read morehad to start work on Monday. I expainedI would need a fast turn around. I sent my client here and he was so impressed with the service delivery and the apartment he would be getting. He applied on the spot with Amy. He loved the property and location, since he works on the northeast side. True to Amy 's word she got my client approved and the move in was within two days and in time to start his new job.. I so appreciate her efforts. I will definitely send more clients to Amy. And the rents are so reasonable. Demi the Locator

I'm very thankful for Amy on the seamless application process.Amy was wonderful and explained to me…read morewhat I should know since it is my first apartment. She answered all my questions and love the property and apartment. Very clean .. great special and great price.

My daughter and I have lived here for almost a year and we have only experienced positive…read moreinteractions with staff and other residents. Management is attentive and helpful with any concerns or maintenance requests. Things are addressed promptly. I truly enjoy the amenities of the apartment complex. Villas at the Rim is also located in great proximity to medical facilities, shopping and restaurants. We are very happy living at Villas at the Rim.

Do not recommend Villas at the Rim. Amenities here are constantly broken and management shows…read morelittle urgency to fix anything. The sauna doesn't get nearly as hot as it should (used to get to 185 degrees now only 145), the pool volleyball net has been broken since the middle of summer, and the cabanas were a mess the whole summer (cabana work wasn't complete until after the summer). The fire pit has been out of service since around February. Why didn't they fix the fire pit over the summer and do the cabanas in the winter? That would have been logical. Instead we had little shade over the summer and now it's getting cold and still no fire pit. These attached pictures show the ongoing neglect. Instead of prioritizing resident security or meaningful improvements, management spends their time obsessing over repainting parking lots, buildings, and replacing a cheap keyboard, meanwhile, multiple cars have been broken into and they refuse to install cameras above level 1 in the parking garage. Residents have made it clear that safety matters more than paint, but management doesn't seem to care. Some residents have reported too much attitude when complaining to the office. Multiple residents have reported roaches, but nothing was done, so they moved. The contractors they brought in for painting and power washing are damaging patios and make a mess, which shows management obviously went with the cheapest option, at residents' expense. There's no communication in the office - one person will tell you one thing, and another will say the opposite. For the amount of money paid here, it's unreasonable how many amenities are broken and how little urgency staff have to resolve them. You'd be better off paying less elsewhere with fewer amenities and save around $500 per month. Management should care about keeping their current residents and attracting new ones, and less about money.