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    Hidden River Outfitters

    4.2 (6 reviews)
    Open 9:00 am - 9:00 pm

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    Aqua Vida

    Aqua Vida

    3.4
    (17 reviews)
    3.5 km

    I've seen this place all over the internet... Tons of ads to book or follow this businesses page…read moreand so I've been following since 2023. I'm a proud ClassPass member, and I noticed that this business has been offered on the CP platform for well over a year now, with the slimmest availability--Usually the classes will say "notify me when a spot becomes available." So for the first time I saw an open class and was so excited to finally experience this... I have a strict budget around fitness/wellness classes so if it's not offered under my ClassPass I won't participate. Upon booking the poolside sound bath class for 7/7/25 at 7:30pm on a Monday; I invited a friend to meet me there. My friend does not have ClassPass, so I encouraged her to book through their website so we could go together.... Only to wake up the morning of to a cancelled reservation. So I called... No answer. Then I sent a message through Instagram and the owner responded promptly just to tell me that they mistakenly have availability out on ClassPass but do not accept bookings through this platform... How irresponsible?! There's always so many rules in place for lateness or no shows but what happens when the business is on the other side of this? No accountability taken whatsoever. People move things around in their schedules to show up and support businesses like this so not only did I feel like my time and money wasn't valued because "I'm a ClassPass member" but the owner had no remorse for her wrong doing of offering classes on CP to begin with. She was so worried about "filling tonight's class" that she wouldn't even look at the situation for what it was and accommodate us... All I asked was that my friend be either refunded or credited for the class since we couldn't go together anymore. This establishment is greedy! And the owner is very money hungry. I was offered a 50% off discount to book this one time after going back and forth... I honestly feel like it was only offered to shut me up. So I will NOT be using the discount code or supporting this business ever again. Experiences like this are supposed to be relaxing and enjoyable; why would I book a class here after feeling like I'm not wanted in the first place? I can't believe them!

    Did it once and most likely would not do it again! Service was terrible. Instructor was NOT very…read morefriendly, instructions are very unclear. Was told to make sure and reserve a board and there was no concierge. Parking is street parking. Not that great for people with anxiety! Everyone was confused and was not sure where the bathrooms were. Was told to arrive 15 minutes early but the doors opened on the dot of scheduled class.

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    Aqua Vida | Floating Yoga | SUP Yoga Philadelphia | SUP Yoga NJ | Floating Fitness | Stand Up Paddle Boarding | Philadelphia | NJ | NYC
    Aqua Vida | Floating Yoga | SUP Yoga Philadelphia | SUP Yoga NJ | Floating Fitness | Stand Up Paddle Boarding | Philadelphia | NJ | NYC
    Aqua Vida | Floating Yoga | SUP Yoga Philadelphia | SUP Yoga NJ | Floating Fitness | Stand Up Paddle Boarding | Philadelphia | NJ | NYC

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    Aqua Vida | Floating Yoga | SUP Yoga Philadelphia | SUP Yoga NJ | Floating Fitness | Stand Up Paddle Boarding | Philadelphia | NJ | NYC
    NL Aquatic Center

    NL Aquatic Center

    2.3
    (3 reviews)
    15.3 km

    The instructors were very nice, but the admin side of this operation is HORRIBLE. Get ready to have…read moreno one answer your calls ever (even after leaving a voicemail). They only answer things by email, even "urgent" issues have to be emailed. After calling and leaving voicemails for three weeks, they only called back after an email was sent. Oh also, there's two SJAC facilities within 5 miles of each other, so be sure you choose the correct one. Very upset at this whole experience.

    We arrived at 11:30 sharp and checked in. He told us he didn't know which instructor we were…read moreassigned and which lane we were in so just sit tight and someone will call her name. He admitted he all he did was check people in and knew nothing else. We sat directly next to the front desk at the stools closest to the pool for 15 minutes without hearing her name called. I figured "maybe they are running behind" I asked again and this time the front desk guy states she should have been with Gianna Papa. I thought to myself "Why was this information not provided originally???" He pointed out Gianna and I walked over to ask if she had called the 11:30 appointments yet. By this time it was approximately 11:50/11:55. Gianna said she called my daughter's name "twice" and no one answered so she just moved on to her other 2 students. She blamed us saying " the other girls heard their names called " meaning we weren't paying attention. Gianna then called Alek Combs over who continued to blame us stating "Gianna called her name" and "why did we wait so long to ask about our lessons if we were just sitting here?" Gianna and Alek lacked professionalism and blamed us. They took zero responsibility for running their shifts and their lack of accountability for their students. I have no faith in their abilities as instructors/coaches/ temporary guardians of my daughter while she would be under supervision in the pool. As me and Alek continued back and forth, Gianna stood there and watched. She was NOT watching the two other girls who were under her care. Because of this, their father got upset by the situation as well, which he rightfully should have. But instead of directing his frustration towards Gianna and Alek he decided to direct to me which escalated the situation further. I chose to be the only responsible individual and I removed Alek from Gianna and the pool to speak with him and access the management email address. Alek was tone deaf to the entire situation not realizing he had been blaming me and a 5 year old girl standing there waiting to swim. Alek offered to give her lessons in 30 mins to then make up for everything but as we sat they're waiting for that additional time he realized he had another appointment cancelled on us and wasted our time even further. End summary: We showed up on time, sat around for and hour, got blamed for not speaking up or listening, my daughter cried and I almost had an altercation with another parent. We wouldn't consider returning based on the fact that the instructors feel that they addressed it properly. We don't feel confident their attitude would change. There is no clear document given to a new student stating what is needed and how the classes work. No one told anyone, my wife or mother, that an instructor would be shouting from across a noisy pool at a 5 year old little girl. Wouldn't you think it would be beneficial to make sure all children heard their name by WALKING up to the front desk to make sure.This wasn't a class of 30 kids... it was 3 kids total. Not hard to make sure everyone was there. Ridiculous. The sheer attitude and response from the instructors is deplorable and in front of small children of all things. This isn't how you treat customers. Gianna and Alek were responsible for my daughters sadness and my frustration. We will expect a full refund.

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    Our Proshop is located on Deck and online!
    Our Proshop is located on Deck and online!
    Coach Chris Plumb works with Olympic swimmer Kelsie Worrell demonstrating stroke drills for coaches & swimmers at the Eastern States Clinic.
    Coach Chris Plumb works with Olympic swimmer Kelsie Worrell demonstrating stroke drills for coaches & swimmers at the Eastern States Clinic.
    NL Aquatic Center

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    Hidden River Outfitters - tours - Updated August 2026

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