honestly wished i could write a more positive review but the entire experience was ruined even before it started.
my friends and i (a group of 11) booked paddleboarding/kayaking for Sunday from 3p-5p. We wanted to booked earlier 1/2p but there was a group that booked from 1p-3p so we had to postpone it a couple of hours back. the morning of i get a call from a guy named Nick who states that the group before ours had a "bus issue" and wanted to know if we were ok pushing our time back til 4p. I told them that it's not fair that our group is being penalized for another group's tardiness and that their rules & policies state that if a party is late, that they lose time. Nick said he's "trying to make both parties happy" but i told Nick that our party had plans afterwards and that we would not like our time to be pushed back. Nick states that it will "only be 15 minutes" that the group will be back by 3:15p and that we will be out in the water by 3:20/3:30. I requested compensation for the inconvenience to which Nick states that "there's not much that he can do". Nevertheless, the group still wanted to go so we still proceeded with the reservation. I, along with majority of our group, arrived still promptly at 3pm. We signed our waivers and waited until the group before us finished. The group was out there til way past 3:30pm. Nick came around this time to state that he can give us a "$10 discount" but we would need to have our physical credit cards with us to give us back the refund; unfortunately none of us had the physical card with us. At this moment, he also asked us if our entire group was here. 2 people were running not even 5 minutes late (as they were told we weren't going to start until 3:30 anyway). When Nick heard this, he said "oh you're group isn't even all here yet?" and then proceeded to walk away. Hello? I was still here (along with majority of our group) at 3pm, I still deserve the refund. I thought that was VERY rude. There was a girl employee next to him who we diverted our attention to since Nick walked away, and told her that we would still like to get started as it was now nearly 3:40pm. She helped us get set up with life jackets and paddleboard/kayaks- she was very sweet and helpful, nothing against her at all.
The actual paddle boards were very worn down, not all of the paddle boards had bag straps so i made sure i had one that did as i had belongings that i did not want to leave behind. My paddleboard also made a lot of noise (unsure if there was a tear that was on the bottom of the board that was flapping around with each stroke). For $45+tax+tip, I could have bought my own inflatable paddleboard and went into the lake for free.
The actual time spent in the lake was very nice, it was a beautiful day, very minimal currents, not too crowded. Besides this company there were other people who brought their own equipment so I'm guessing the lake is free for all so we really didn't need to go with this company and bring our own equipment (which I will probably do next time).
There is a bunch of parking as it is in a park but only 1 porter potty nearby so it was better to change in the car.
Overall, nice day out at the lake, really bad experience with Driftwood. read more
