Everyone at Lafayette Gardens is the best at what they do. The caregivers perform their work with…read moreskill, attention to detail, and compassion. My mother, who is almost 97, and in need of a lot of care, receives that diligent care, with love. The caregivers know my mother loves music and often sing to her and with her. The owner of Lafayette Gardens is excellent, knowledgeable, and has helped us through many difficult steps along the way. She has many years of experience in this field and always has made us feel like mom's welfare, and ours is very important to her. I definitely recommend Lafayette Gardens.

Our mother has been a resident of Lafayette Gardens for over a year now. We have been very pleased…read morewith the care she has received there. The home is cheerful and always impeccably clean. The staff makes an effort to get the residents up and dressed, not just in their rooms. There is a nice deck surrounded by trees & plants that is a very enjoyable place to spend time with your loved ones. Meeran retains very good caregivers who are actually very sweet. Would definitely recommend to anyone in need.

In early 2023 both my Mom & Dad were hospitalized after falls, Mom's being the more serious but…read moreboth parents needed rehabilitation and care. My brother and I very nervously approached Beth Quintong and Classic Care Home of Walnut Creek. Beth and her staff were extremely welcoming and kind hearted from the moment we met them. Sadly my Mom had a stroke soon after entering the home and passed away. But Dad, albeit exhausted after years of taking care of Mom, was brought into Classic Care and treated with exceptional kindness. He lasted three more years and just passed away this week. From the moment of entering Classic Care Home Dad was treated like "the Admiral"(yes he was ex-Navy) and was showered with kindness. We were lucky to find this home for Dad and couldn't recommend it with any more appreciation. Beth, JoJo, Gwen and the entire staff are angels.

A review most overdue…read more.. Classic Care Home of Walnut Creek Having visited dozens of assisted living and residential care facilities in the Diablo Valley area, the prospect of finding a residence home which provided an optimal environment for our Mom's progressing 24/7 care needs and particularity of preferences, seemed unlikely at best. Our family was very fortunate to receive a referral which led us to the doorstep of Classic Care Home of Walnut Creek. Beth and Ed Quintong, their family members and their family of exceptional caregivers; Maria, Lynn, JoJo, Peter and Chris, were able to provide our Mom with extraordinary care and companionship when she most required it. Affording her a true sense of home, safety and belonging in her final years. Beth and her care-giving staff make a point of personally connecting with their residents. This allows them the insight to identify and provide for the individual's needs beyond rote care scenarios. It translates to more opportunities for residents to experience joy and contentment, despite the daily challenges with which they contend. Encouragement and personal social engagement are the cornerstones of Classic Care's approach to providing positive and caring support for their residents. Most importantly, they listen and address any concerns as they arise. That applies to both the residents and the family members. Beth is actively involved in all aspects of the home's daily management and oversees the care plan for each resident. This includes dietary, Rx, hygiene and other necessary assistance. Beth collaborates directly with the resident and primary family representative to best optimize the resident's sense of dignity and quality of life during their stay. Her personal involvement, focus, openness and rapport with medical providers and family members provide an informed and clear communication exchange. Her extensive experience is pivotal in finding solutions and recognizing behavioral progressions. Her partnership, honest feedback, compassion and humor are invaluable. Our Mom was a resident of Classic Care Home for just over 4 years. Beth always extended her sense of home and family into the lives of her residents and their families. That was an unexpected benefit which brought our Mom much peace during those years and at the end of her life in 2022. Beth, Ed, their family and the extraordinary individuals who provide this "classic" care to the residents, demonstrate an uncommon benevolence and personal concern for those in their charge. For all of these reasons and many others, we are deeply grateful that our Mom had the opportunity to be the recipient of such thoughtful and compassionate care. They are performing great works with grace. Our profound appreciation for their dedication and sublime efforts cannot be adequately conveyed. S. Jones and Family

I had Avida Home care after a hospitalization. it was overall a nightmare Some caregivers were good…read morebut most were not. There was no continuity. The owners were focused on their profit. consequently many caregivers were barely English speaking. Most were not honest with their employer but the owners did not seem to care. Profit is their goal. Not great care. But they are smoth talkers. So watch out!!

We had a change of plans but we used their services for a short while,excellent,efficient and…read morecaring. Thank you Raul for superior service. Zenia Velasquez Lafayyete

My mom was at Ariane's care home for just over a year. The staff are the most loving, caring,…read moresupportive, people I have ever met. The home was immaculate any time of the day. The food always smelled delicious and my mom was alway excited to eat. In the last days of her life, the staff was just like extended family and was with us and helped us with out hesitation and it made her transition so peaceful. I will forever be thankful to the staff. Highly recommend.. oh and their Christmas party is just AMAZING!!

I can't thank everyone enough at Ariane's Residential Care Home for everything they did for my…read morefather. We recently lost my father and the support and care my father was given along with the family was priceless. My father lived there for two years and from day one he was treated like family. Thank you, Annalisa

Although the initial intake went extremely well the service that followed was substandard. The…read moreperson working on my mother's Medicaid Application often asked for documents at the last minute that required time to be retrieved as they were not available online, she miscalculated the amount for the pre-funeral costs which resulted in a bank overdraft, and she could not recall if a document essential to the application was sent for the review. Eventually my mother's application was approved, but 4 months later we received a penalty notice which stopped the Medicaid payments for 6 1/2 months. When I first sent the notice to the worker she thought it was just a routine form letter until the nursing home confirmed that it was not. After paying all of the money to the company I no longer have confidence that they are Medicaid experts and have needed to spend more money to hire an Elder Care Certified Attorney to file the appeal. It seems that it would be much better to hire Certified Elder Care Law Firms in your state rather than a nationwide organization that has paraprofessionals handling such important matter.

I needed 24-hour care for a few months while in recovery from a major operation. Eldercare provided…read morethe support required. The firm's office was easy to deal with and responded quickly to my needs. The aides they sent were attentive and capable. I want to note two Eldercare employees who provided the bulk of my support: Blaise Yves and Shakeera Duncan. They were excellent. Always available without being intrusive, their effectiveness were a big part of my pot-op rehab. Highly recommended.

Bay caregivers provider the best service for my Mother, caregivers are knowledgeable and caring.read more

We were truly in a crisis. My mom, the primary caregiver for my dad (84 with Parkinson's) was very…read moreill and unable to care for him. I called Nora on Thursday, met with her Friday, and had a wonderful caregiver (Jasmin) set for Saturday. Throughout the process Nora was kind, professional and attentive. She was flexible with the schedule, as we often didn't know until a day or two prior what the needs would be. When a change of caregiver was required due to schedule, Nora herself showed up to make sure they were oriented properly. I highly recommend BayCare Givers. Thank you so much Nora, Jasmin, and Queen Esther.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

My experience with Walnut Creek Skilled Nursing & Rehabilitation Center involved a billing dispute…read morethat took more than three years to resolve. The facility billed my 101-year-old uncle $1,425, claiming he had remained two days beyond his Medicare-covered stay. However, a Kaiser-affiliated physician had extended his stay for an additional two days of observation after he returned from the Kaiser Walnut Creek Emergency Department. What should have been a simple correction became a lengthy ordeal. Despite numerous phone calls, emails, letters, and other communications with both Kaiser and the facility, neither organization initially acknowledged that the physician had authorized the extension. The matter remained unresolved for more than three years, including an extensive complaint process with the California Department of Public Health. Although the Department initially did not substantiate my complaint, it later reversed course and ultimately confirmed that my complaint was substantiated. Sadly, my uncle passed away in May 2024 at the age of 103 before the matter was fully resolved. More than three years after the disputed charges were incurred, Kaiser finally paid the $1,425 bill. While I received verbal apologies from Kaiser, I never received any acknowledgment or apology from the facility. In my view, no family should have to spend years correcting what should have been a straightforward billing error involving an elderly patient

We recently lost our mother which, of course is not easy and she did have a painful last couple of…read moreweeks. But I could not have asked for any better place for her to be than Rossmoor Post Acute. The staff was so attentive and kind to her. Getting her medication adjusted was tough, but the staff really stuck with her. The CNA's always came when requested. The nursing staff was professional and kind. The therapists that we interacted with were skilled and seemed so devoted to their jobs. I would highly recommend them.

I chose Rossmoor Post Acute after visiting and comparing it with another post-acute facility in…read moreWalnut Creek. The deciding factor was simple but important: Rossmoor felt like a true medical care facility, while the other location felt more like a modern senior or retirement center. Given my father's condition, he needed real medical care--not just a nice environment--and Rossmoor clearly fit that need. From the very beginning, the level of service exceeded my expectations. Steve Stock, the General Manager, was outstanding. He gave me his mobile number and told me to text him anytime if something came up. That alone speaks volumes. I did my best not to reach out unless it was truly necessary, but whenever I did, he addressed every issue promptly and thoroughly. Not a single request was missed. I honestly don't know how he stays so organized, but he does--and it shows. One thing that really mattered to us was consistency with medications, and Rossmoor delivered. All medications were always administered correctly and on time, without exception. That level of reliability brought a lot of peace of mind. The food was also decent--better than expected for a medical facility--and whenever there was an opportunity to make things a little better or more comfortable, the staff consistently went the extra mile. The staff across the board were excellent. Every single person we interacted with was professional, kind, and clearly well trained. Special thanks to nurses Nadia, Carly, Roxanne, Marielle, and Gia--each one was outstanding and made a difficult time much easier for our family. The PT and OT staff were also fantastic--thank you Erica for your patience and care. Thanks to the laundry staff and the front desk team as well; their work doesn't go unnoticed. Bottom line: I highly recommend Rossmoor Post Acute to anyone who needs true post-acute medical care. Our experience there gave us peace of mind during a very stressful time, and for that I'm extremely grateful.